May <var data-var='date'>12</var>, <var data-var='time'>04:45</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>03:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>03:43</var> CEST Scheduled - Due to maintenance work at our backbone connections between Falkenstein and Frankfurt, our long distance connections will be interrupted multiple times. We expect any interruptions to be brief and have little to no impact on our services. Best regards, Productsup Network Operations Center

Network maintenance advisory

May <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>09:20</var> CEST Scheduled - During this period, one of our providers in Falkenstein will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Network Maintenance

Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:38</var> CEST Scheduled - During this period, one of our providers in Falkenstein will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>14:11</var> CEST Scheduled - We will be performing scheduled maintenance on our authentication systems to improve platform resiliency and login stability. Duration: 1 hour Expected Impact: You may experience brief interruptions when attempting to log in. Active sessions may be cleared, and you will be required to log back into the platform once the maintenance is complete. We’ve scheduled this during off-hours to minimize disruption. The maintenance will not affect data processing pipelines. Thank you for your patience as we work to make the platform more reliable.

Scheduled Maintenance on Authentication Systems

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:41</var> CEST Monitoring - The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:09</var> CEST Investigating - We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

Platform stability issues

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>10:39</var> CET Scheduled - We will be performing scheduled maintenance to upgrade core network components. This work is part of our ongoing efforts to improve performance. No outages are expected during this maintenance window. All services should remain fully operational. We will closely monitor the network throughout the maintenance. If anything unexpected occurs, updates will be posted here.

Scheduled Network Maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>12:32</var> CET Resolved - The issue affecting the platform has been resolved. Service has been restored and the platform is operating normally. Our team will continue to monitor the systems to ensure ongoing stability and performance. We appreciate your patience while we worked to resolve this incident. Thank you for your understanding. Mar <var data-var='date'>12</var>, <var data-var='time'>11:33</var> CET Monitoring - The issue was identified in the virtualization cluster and has been partially resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident. Mar <var data-var='date'>12</var>, <var data-var='time'>10:47</var> CET Investigating - We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:49</var> CET Resolved - Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

Productsup Transport File Service Disruption

Feb <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:13</var> CET Scheduled - We will be performing scheduled maintenance on our Data View service on Saturday, February 21st, 2026 from 08:00 to 18:00 CEST to migrate servers to improved network infrastructure. Impact: - Data View service will be unavailable during the maintenance window - Data View page will remain accessible in the Platform UI - No Data View updates will be processed until service restoration This maintenance is scheduled outside business hours to minimize disruption. We will provide updates if the maintenance window changes or completes earlier than scheduled.

Scheduled Maintenance: Data View Service Migration

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> CET Resolved - The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:32</var> CET Identified - We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved. Services are now operating normally. We are monitoring the situation and will provide further updates if needed. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> CET Investigating - Dear customers, we're currently investigating some database cluster issues that may have caused some jobs to fail. We will update this incident when the root cause will be identified. Your Productsup Tech Operations Team

Platform database issues

Jan <var data-var='date'>21</var>, <var data-var='time'>16:57</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>16:04</var> CET Monitoring - Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.

FTP Download Service Disruption

Jan <var data-var='date'>21</var>, <var data-var='time'>11:13</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>08:57</var> CET Scheduled - We will be conducting emergency maintenance to upgrade one of our core network routers. Due to redundancy in our infrastructure, only brief timeouts may occur as traffic is automatically rerouted. Start time: 11:00 Expected duration: 30 minutes This upgrade is necessary to keep our network fast and reliable. We’ll work to complete the maintenance as quickly as possible and appreciate your patience and understanding.

Emergency Network Maintenance

Dec <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET Resolved - We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service. Dec <var data-var='date'>18</var>, <var data-var='time'>15:04</var> CET Investigating - We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.

Image service

Sep <var data-var='date'>24</var>, <var data-var='time'>13:50</var> CEST Resolved - Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team Sep <var data-var='date'>24</var>, <var data-var='time'>13:36</var> CEST Identified - Dear customers, we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module. Thanks for your patience as the incident should be resolved shortly. Sep <var data-var='date'>24</var>, <var data-var='time'>13:33</var> CEST Investigating - Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team

Data Processing is slow

Sep <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>10:46</var> CEST Scheduled - **Duration:** 2-4 hours **Expected Impact:** Minimal service impact We will be performing planned maintenance on our storage infrastructure to enhance system reliability and fault tolerance across our data centers. ## What to expect: - Services will remain available throughout the maintenance window - Job duration might be slightly slower during the upgrade process - No data loss or service interruptions are anticipated ## What we're doing: Upgrading our storage cluster configuration to improve resilience and ensure optimal performance during datacenter-level events. ## If you experience issues: Contact our support team if you notice any service degradation during the maintenance window. We apologize for any inconvenience and appreciate your patience as we continue to improve our infrastructure reliability.

Scheduled Maintenance: Storage Infrastructure Upgrade

Sep <var data-var='date'> 9</var>, <var data-var='time'>18:30</var> CEST Resolved - This incident has been fully resolved. All systems are operating normally. We will continue monitoring the infrastructure closely over the coming days to ensure continued stability. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:17</var> CEST Monitoring - Dear customers, The cluster has been rebooted into a working state. Delta operations, parallel processing and export2datasource features should function again normally. We are continuing to monitor the restoration process and will debrief this incident later on. Thanks again for your patience and continued support, Your Productsup Operations Team Sep <var data-var='date'> 9</var>, <var data-var='time'>14:48</var> CEST Identified - Dear customers, the issue has been identified, our storage cluster which stores Site Workspaces is currently in a failed state. Due to this, you may encounter workspace errors which can be safely ignored. Delta processing runs and parallel processing may not work at all, while full processing runs will succeed nevertheless. Our infrastructure team is working to restore the cluster to a full state as soon as possible, and we'll keep you posted if there are any new developments. Thank you for your understanding, Your Productsup Tech Operations Team Sep <var data-var='date'> 9</var>, <var data-var='time'>14:46</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:53</var> CEST Investigating - Dear customers, We are seeing elevated numbers of full processing runs, instead of runs that should process the delta of changed products. We are currently investigating the issue. Best regards, Your Productsup Tech Operations Team

Issue with delta processing

Aug <var data-var='date'>11</var>, <var data-var='time'>19:33</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>16:48</var> CEST Identified - Dear customers. we have performed a restart of our processing scheduler systems in order to unblock the queue. All systems are now back to normal state and jobs should be processing in due time. We will continue to monitor the system in case any further issues arise. Thank you for your understanding, Your Productsup Technical Operations Team Aug <var data-var='date'>11</var>, <var data-var='time'>16:20</var> CEST Investigating - Dear customers, We're observing longer queues than normal in our processing system. We’re currently investigating and will have more information shortly. Thank you for your patience.

Issues processing data

Aug <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> CEST Resolved - Our data center provider identified the root cause of the issue and has implemented a permanent fix. All services are now operating normally, and no further impact is expected. We will continue to monitor closely. Aug <var data-var='date'> 9</var>, <var data-var='time'>07:31</var> CEST Identified - We’ve identified network issues at our provider in Falkenstein as the cause. As a temporary workaround, we have re-routed traffic away from that datacenter to keep the network stable while we await resolution from our provider. Aug <var data-var='date'> 9</var>, <var data-var='time'>02:06</var> CEST Update - We’ve been working to identify the cause of the current issue and have determined that it requires assistance from our network team in another time zone. We’re coordinating with them, and work will continue as soon as they are available. We’ll share another update as soon as we have more news. Aug <var data-var='date'> 9</var>, <var data-var='time'>01:14</var> CEST Investigating - We’re currently investigating and will have more information shortly. Thank you for your patience.

Jul <var data-var='date'>31</var>, <var data-var='time'>07:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>14:02</var> CEST Scheduled - Dear customers, Our provider will conduct emergency maintenance on one of our long-distance backbone connections between Falkenstein and Frankfurt. Please note that we have redundancy through an alternate path to minimize any impact on our services. We expect any interruptions to be brief and have little to no impact on our services. Best regards, Productsup Network Operations Center

Network emergency maintenance advisory

Jul <var data-var='date'>23</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>14:29</var> CEST Scheduled - During this period, one of our providers in Frankfurt will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections or the platform. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Jun <var data-var='date'>25</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>10:11</var> CEST Scheduled - During this period, one of our providers in Frankfurt will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections or the platform. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Jun <var data-var='date'>24</var>, <var data-var='time'>21:55</var> CEST Resolved - Dear Customers, We are pleased to inform you that the full restart of our data processing scheduler has been successfully completed. The maintenance proceeded without issues, and the execution bug preventing some jobs from starting has been resolved. All jobs will now restart and resume execution according to their regular schedules. Thank you for your understanding and patience during this essential maintenance. We will continue to monitor the system closely. Sincerely, Productsup Technical Operations Team Jun <var data-var='date'>24</var>, <var data-var='time'>21:41</var> CEST Identified - Following our investigation into the recent network incident, our engineering team has identified an execution bug affecting several projects. This bug is currently preventing some jobs from starting. To urgently resolve this issue, we must perform a full restart of our data processing scheduler. During this essential maintenance: - All currently executing jobs will be stopped. - No new jobs will be able to start until the executor is restarted. We understand this causes inconvenience and appreciate your patience as we work to restore full functionality. We will provide an update as soon as the restart is complete and services are back to normal.

Urgent maintenance on data processing service

Jun <var data-var='date'>24</var>, <var data-var='time'>20:14</var> CEST Resolved - This note confirms that the incident regarding slow response times in the Platform's user interface has been resolved. Our engineering team successfully identified and addressed the underlying cause of the performance degradation. We have verified that the user interface is now responding normally. Thank you for your patience and understanding while we worked to restore full service. Your Productsup Network Operations Team Jun <var data-var='date'>24</var>, <var data-var='time'>18:22</var> CEST Monitoring - Dear customers, We have rerouted internal traffic by another route, which caused drastic improvements in platform load times. We will continue to monitor the situation and resolve this incident when fully satisfied. Thanks for your patience, Your Productsup Network Operations Team Jun <var data-var='date'>24</var>, <var data-var='time'>17:19</var> CEST Identified - We're currently observing slow response times within the Platform's user interface. Please be aware that data processing remains unaffected by this issue. The cause has been identified to network issues at our provider in Falkenstein, and we are waiting for them to improve the situation. We apologize for any inconvenience this may cause.

Performance Issues

Jun <var data-var='date'> 6</var>, <var data-var='time'>02:30</var> CEST Resolved - The network connection between our two datacenters has been restored, and services are fully available at this time. Thanks for your patience and continued support. Best regards, Productsup Network Operations Center Jun <var data-var='date'> 6</var>, <var data-var='time'>00:47</var> CEST Investigating - Due to to the unexpected interruption of our network connection between two of our datacenters, some services might encounter degraded performance or be intermittently unreachable. We are currently investigating what caused the interruption of the connection and will update this thread when we have done so. Best regards, Productsup Network Operations Center

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>14:07</var> CEST Scheduled - During this period, one of our providers in Falkenstein will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections or the platform. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

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Is Productsup down?

Productsup status is UP

Lastest published events

Network maintenance advisory

Network Maintenance

Network Maintenance

Productsup Services, Components and Regions

Recent Productsup events

Network maintenance advisory

Network Maintenance

Network Maintenance

Scheduled Maintenance on Authentication Systems

Platform stability issues

Scheduled Network Maintenance

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5 monitors included!