Sep <var data-var='date'>30</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>12:56</var> CEST Scheduled - We will be performing scheduled maintenance on part of our core network infrastructure to apply software updates to our routers. Our network is fully redundant, and traffic will be moved to redundant paths before each router is updated. We do not expect any service interruption. In rare cases, some users may see brief latency or a single reconnect while traffic moves between paths. If you notice anything unusual during or after the window, please contact our support team.

Scheduled Network Maintenance

Aug <var data-var='date'>19</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>17:43</var> CEST Scheduled - We will perform scheduled maintenance on the Image Rendering Service on August 19, 2026, from 09:00 to 18:00 CEST. No service disruption is expected. However, image rendering times may increase slightly during the maintenance window.

Scheduled Maintenance: Image Rendering Service

Aug <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>16:35</var> CEST Scheduled - Dear Client, Due to planned maintenance work on our local connections between FRA4 (Werkhaus) and FRA6 (Digital Realty Fra15), our cross-datacenter transport services will be interrupted multiple times during the following window: Start: August 6, 2026, at 10:00 PM CEST End: August 7, 2026, at 4:00 AM CEST We expect any interruptions to be temporary and are making every effort to minimize the impact on your services. If you have any questions or require further information, please feel free to reach out to our support team. Best regards, Productsup Network Operations Center

Network maintenance advisory

Aug <var data-var='date'> 5</var>, <var data-var='time'>18:59</var> CEST Resolved - Dear customers, Our faulty network equipment has been repaired and we are back at full capacity, therefore we will be closing this issue. Best regards Your Productsup Technical Operations Team Aug <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> CEST Monitoring - Dear customers, The scheduler queue has gone back to zero since 17:30 CEST. We are currently working with our provider to fix the defective network equipment in order for us to go back to full capacity. When this operation is complete, we will close this incident. Best regards Your Productsup Technical Operations Team Aug <var data-var='date'> 5</var>, <var data-var='time'>17:12</var> CEST Identified - Dear customers, we've tracked the issue down to a faulty CPU on one of our network equipments. We have shut it down for now, the traffic will flow gracefully through another path. The queue should drain down in the next hour. We appreciate your patience through this incident and thank you for your continued support. Your Productsup Technical Operations Team Aug <var data-var='date'> 5</var>, <var data-var='time'>15:21</var> CEST Investigating - We're observing queues in our data processing scheduler, all slots are currently full. As a result, site run start may be delayed from schedule by a few minutes. We are currently investigating the issue and will keep you informed from further developments. Best regards Your Productsup Technical Operations Team

Data Processing delays

Jul <var data-var='date'> 7</var>, <var data-var='time'>11:26</var> CEST Resolved - The issue causing unauthorized error responses when accessing the Platform UI has been fully resolved. Root Cause: We identified a configuration issue within our load balancers that was incorrectly routing authentication requests. Resolution: The configuration has been corrected, and traffic is flowing normally. All systems are now fully operational, and data processing remained unaffected throughout the incident. Thank you for your patience as we sorted this out. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:24</var> CEST Investigating - We are currently investigating an issue causing "unauthorized" error responses when users attempt to access the Platform user interface. Current Impact: Users may be unable to log in or view the UI dashboard. Data Processing: Fully functional and not affected. Our engineering team is actively working to resolve this. We apologize for the disruption and will provide an update as soon as we have more information.

Platform UI access issues

Jun <var data-var='date'>30</var>, <var data-var='time'>13:15</var> CEST Resolved - Dear customers, the issue has been identified as defective hardware on one of our database nodes in the service cluster. The faulty node has been isolated and authentication is now working as usual. Jun <var data-var='date'>30</var>, <var data-var='time'>12:42</var> CEST Investigating - We are experiencing elevated error rates within our Authentication service. As a result, users may encounter difficulties logging into the platform or executing specific connector runs. Our engineering team is actively investigating the root cause and working toward a resolution.

Authentication service issues

Jun <var data-var='date'>17</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>11:14</var> CEST Verifying - The scheduler has been upgraded and restarted, jobs now run again as usual. We are currently verifying that everything is in working order before completing the maintenance. Jun <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>09:07</var> CEST Update - **Update: Scheduled maintenance postponed** The previously announced migration of the Data Processing Scheduler service has been rescheduled. It will now take place on **Wednesday, June 17** during the same maintenance window. No action was or is required on your side, and any planning you had done for the original date should be moved accordingly. All details below remain unchanged. May <var data-var='date'>28</var>, <var data-var='time'>14:40</var> CEST Scheduled - We will be migrating the Data Processing Scheduler service to a newer, more performant platform. This upgrade improves reliability and prepares the service for upcoming features. **Service impact** During this window, data processing will be impacted: - Scheduling of new data processing runs will be paused at the start of the window. - Any data processing run scheduled during the window will not execute until the maintenance is complete. - Runs that are already in progress when the maintenance begins will continue to run, but will eventually be started again automatically after the migration completes. The rest of the Productsup platform — the User Interface, APIs, and other services — remains fully available throughout. **After the maintenance** Once the migration is complete, paused scheduled data processing runs will resume automatically. Your dataflows, schedules, and configurations will be preserved, and no action is required on your side. **What you need to do** If you have time-sensitive Data Processing runs scheduled during this window, please plan around it or reach out to your Customer Success Manager to coordinate. No other action is required from your team before, during, or after the maintenance. We appreciate your patience as we continue investing in a faster, more resilient platform.

Scheduled maintenance: Data Processing Scheduler service migration

Jun <var data-var='date'> 2</var>, <var data-var='time'>13:26</var> CEST Resolved - Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:31</var> CEST Identified - The issue proved to be only transitory, and the Platform is working again. We will post a resolution note when the root cause has been identified. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> CEST Investigating - We are currently experiencing issues with the Platform Authentication System. Data Processing is not affected. We are currently investigating the issue, please bear with us in the meantime.

Performance Issues

Jun <var data-var='date'> 2</var>, <var data-var='time'>06:54</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> CEST Monitoring - Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:31</var> CEST Identified - We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix. The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> CEST Investigating - We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths. No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Degraded Network Connectivity

May <var data-var='date'>29</var>, <var data-var='time'>20:42</var> CEST Resolved - This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting connections to third-party platforms that were applying API rate limits to incoming requests. The backlog has now cleared and import times have returned to normal. We have also taken steps to reduce the likelihood of similar delays in the future. Thank you for your patience. May <var data-var='date'>29</var>, <var data-var='time'>17:32</var> CEST Investigating - We are currently investigating delays affecting connector runs. Some runs may take longer than usual to start or resume. No data is at risk, and runs will continue to process — they may simply be slower to complete during this period. Our engineering team is actively working to restore normal processing times. We will provide an update when this happens.

Connector runs - Degraded performance

May <var data-var='date'>12</var>, <var data-var='time'>04:45</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>03:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>03:43</var> CEST Scheduled - Due to maintenance work at our backbone connections between Falkenstein and Frankfurt, our long distance connections will be interrupted multiple times. We expect any interruptions to be brief and have little to no impact on our services. Best regards, Productsup Network Operations Center

May <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>09:20</var> CEST Scheduled - During this period, one of our providers in Falkenstein will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Network Maintenance

Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:38</var> CEST Scheduled - During this period, one of our providers in Falkenstein will be conducting maintenance on our network components. This could result in temporary unavailability of certain direct connections. We expect any interruptions to be brief. Best regards, Productsup Network Operations Center

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>14:11</var> CEST Scheduled - We will be performing scheduled maintenance on our authentication systems to improve platform resiliency and login stability. Duration: 1 hour Expected Impact: You may experience brief interruptions when attempting to log in. Active sessions may be cleared, and you will be required to log back into the platform once the maintenance is complete. We’ve scheduled this during off-hours to minimize disruption. The maintenance will not affect data processing pipelines. Thank you for your patience as we work to make the platform more reliable.

Scheduled Maintenance on Authentication Systems

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:41</var> CEST Monitoring - The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:09</var> CEST Investigating - We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

Platform stability issues

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>10:39</var> CET Scheduled - We will be performing scheduled maintenance to upgrade core network components. This work is part of our ongoing efforts to improve performance. No outages are expected during this maintenance window. All services should remain fully operational. We will closely monitor the network throughout the maintenance. If anything unexpected occurs, updates will be posted here.

Mar <var data-var='date'>12</var>, <var data-var='time'>12:32</var> CET Resolved - The issue affecting the platform has been resolved. Service has been restored and the platform is operating normally. Our team will continue to monitor the systems to ensure ongoing stability and performance. We appreciate your patience while we worked to resolve this incident. Thank you for your understanding. Mar <var data-var='date'>12</var>, <var data-var='time'>11:33</var> CET Monitoring - The issue was identified in the virtualization cluster and has been partially resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident. Mar <var data-var='date'>12</var>, <var data-var='time'>10:47</var> CET Investigating - We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:49</var> CET Resolved - Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

Productsup Transport File Service Disruption

Feb <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:13</var> CET Scheduled - We will be performing scheduled maintenance on our Data View service on Saturday, February 21st, 2026 from 08:00 to 18:00 CEST to migrate servers to improved network infrastructure. Impact: - Data View service will be unavailable during the maintenance window - Data View page will remain accessible in the Platform UI - No Data View updates will be processed until service restoration This maintenance is scheduled outside business hours to minimize disruption. We will provide updates if the maintenance window changes or completes earlier than scheduled.

Scheduled Maintenance: Data View Service Migration

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> CET Resolved - The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:32</var> CET Identified - We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved. Services are now operating normally. We are monitoring the situation and will provide further updates if needed. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> CET Investigating - Dear customers, we're currently investigating some database cluster issues that may have caused some jobs to fail. We will update this incident when the root cause will be identified. Your Productsup Tech Operations Team

Platform database issues

Jan <var data-var='date'>21</var>, <var data-var='time'>16:57</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>16:04</var> CET Monitoring - Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.

FTP Download Service Disruption

Jan <var data-var='date'>21</var>, <var data-var='time'>11:13</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>08:57</var> CET Scheduled - We will be conducting emergency maintenance to upgrade one of our core network routers. Due to redundancy in our infrastructure, only brief timeouts may occur as traffic is automatically rerouted. Start time: 11:00 Expected duration: 30 minutes This upgrade is necessary to keep our network fast and reliable. We’ll work to complete the maintenance as quickly as possible and appreciate your patience and understanding.

Emergency Network Maintenance

Dec <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET Resolved - We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service. Dec <var data-var='date'>18</var>, <var data-var='time'>15:04</var> CET Investigating - We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.

Image service

Sep <var data-var='date'>24</var>, <var data-var='time'>13:50</var> CEST Resolved - Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team Sep <var data-var='date'>24</var>, <var data-var='time'>13:36</var> CEST Identified - Dear customers, we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module. Thanks for your patience as the incident should be resolved shortly. Sep <var data-var='date'>24</var>, <var data-var='time'>13:33</var> CEST Investigating - Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team

Data Processing is slow

Sep <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>10:46</var> CEST Scheduled - **Duration:** 2-4 hours **Expected Impact:** Minimal service impact We will be performing planned maintenance on our storage infrastructure to enhance system reliability and fault tolerance across our data centers. ## What to expect: - Services will remain available throughout the maintenance window - Job duration might be slightly slower during the upgrade process - No data loss or service interruptions are anticipated ## What we're doing: Upgrading our storage cluster configuration to improve resilience and ensure optimal performance during datacenter-level events. ## If you experience issues: Contact our support team if you notice any service degradation during the maintenance window. We apologize for any inconvenience and appreciate your patience as we continue to improve our infrastructure reliability.

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Lastest published events

Scheduled Network Maintenance

Scheduled Maintenance: Image Rendering Service

Network maintenance advisory

Productsup Services, Components and Regions

Recent Productsup events

Scheduled Network Maintenance

Scheduled Maintenance: Image Rendering Service

Network maintenance advisory

Data Processing delays

Platform UI access issues

Authentication service issues