Nov <var data-var='date'>18</var>, <var data-var='time'>09:45</var> PST Resolved - Cloudflare has reported that their services are currently operating normally. We will provide further details about the incident as Cloudflare makes them available. Nov <var data-var='date'>18</var>, <var data-var='time'>08:15</var> PST Update - The application has been stable after fix was implemented by Cloudflare. We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>07:06</var> PST Monitoring - A fix has been implemented by Cloudflare and we are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>06:46</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>06:42</var> PST Investigating - ProductPlan is experiencing intermittent downtime as a part of a global Cloudflare outage. Cloudflare is a platform that delivers access to ProductPlan's application. See their outage status here - https://www.cloudflarestatus.com

Cloudflare Outage

Oct <var data-var='date'>17</var>, <var data-var='time'>20:34</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>08:54</var> PDT Scheduled - ProductPlan will be undergoing database maintenance this upcoming Tuesday from 8pm - 9pm PDT and will experience some downtime during our maintenance window.

ProductPlan Database Maintenance

Nov <var data-var='date'>30</var>, <var data-var='time'>16:05</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>15:29</var> PST Monitoring - We are starting to see signs of recovery, though we're waiting on our upstream provider to confirm before giving the all-clear. Nov <var data-var='date'>30</var>, <var data-var='time'>15:12</var> PST Investigating - We are currently investigating this issue.

Upstream Provider DNS Issues

Aug <var data-var='date'>24</var>, <var data-var='time'>14:48</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>17:10</var> PDT Monitoring - A fix has been implemented and we're monitoring the approach.

ProductPlan Service Disruption

Aug <var data-var='date'>23</var>, <var data-var='time'>17:04</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>16:31</var> PDT Investigating - ProductPlan is currently experiencing a service disruption due to a Heroku outage.

Jun <var data-var='date'>30</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>14:44</var> PDT Scheduled - ProductPlan will be undergoing database maintenance this upcoming Thursday from 8pm - 9pm PST and will experience some downtime during our maintenance window.

Feb <var data-var='date'>24</var>, <var data-var='time'>09:47</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>09:19</var> PST Update - The application appears to be recovering. Feb <var data-var='date'>24</var>, <var data-var='time'>09:13</var> PST Identified - Heroku engineers are recovering affected routing components. Feb <var data-var='date'>24</var>, <var data-var='time'>09:04</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>09:00</var> PST Investigating - We are currently investigating an issue with one of our third-party providers.

Service Disruption

Feb <var data-var='date'>15</var>, <var data-var='time'>15:06</var> PST Resolved - A fix has resolved this issue for the ProductPlan application. Feb <var data-var='date'>15</var>, <var data-var='time'>14:36</var> PST Identified - This issue is affecting west coast customers only (California & Nevada). Feb <var data-var='date'>15</var>, <var data-var='time'>14:05</var> PST Investigating - Cloudflare is currently experiencing a service disruption that's affecting ProductPlan's application.

Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>08:15</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

ProductPlan Database Maintenance - Planned Downtime

Nov <var data-var='date'>12</var>, <var data-var='time'>14:31</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>13:08</var> PST Investigating - Some customers may be experiencing an error page prompting to refresh. We are currently investigating.

Jul <var data-var='date'>17</var>, <var data-var='time'>16:07</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>14:53</var> PDT Investigating - We are currently investigating an issue related to a Cloudflare service disruption.

May <var data-var='date'> 7</var>, <var data-var='time'>21:15</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>20:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>17:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'> 1</var>, <var data-var='time'>00:30</var> PDT Resolved - Partial service disruption from 12:32 - 12:38pm PST.

ProductPlan Downtime

Mar <var data-var='date'>16</var>, <var data-var='time'>13:07</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>12:53</var> PDT Investigating - We are currently investigating this issue.

Mar <var data-var='date'>16</var>, <var data-var='time'>09:35</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT Investigating - We are currently investigating this issue.

Oct <var data-var='date'> 8</var>, <var data-var='time'>06:06</var> PDT Resolved - Users may have experienced intermittent 503 errors for approximately 11 minutes.

Sep <var data-var='date'>19</var>, <var data-var='time'>20:22</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>20:09</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>20:08</var> PDT Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>15:29</var> PDT Resolved - We have resolved the issue and the application should be operating normally. Aug <var data-var='date'>14</var>, <var data-var='time'>15:26</var> PDT Monitoring - As part of a regular release there was an issue with cookies. We are continuing our investigation and rolling back the update. If you clear your cookie for the site you will be able to reconnect. Aug <var data-var='date'>14</var>, <var data-var='time'>14:48</var> PDT Investigating - We are investigating an issue where some users are experiencing an issue with logging into the application.

Application Issue

Aug <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 8</var>, <var data-var='time'>17:55</var> PDT Scheduled - We will be undergoing scheduled maintenance at this time.

Scheduled Maintenance

Aug <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> PDT Resolved - Our application was temporarily unavailable or experienced degraded performance.

May <var data-var='date'>22</var>, <var data-var='time'>14:57</var> PDT Resolved - As part of our biweekly software updates, an upgrade job used more resources than anticipated and caused a brief slow down in servicing some user requests for a few minutes. Once we noticed the raised job status we reduced the load and systems returned to normal. We will review our release procedures to ensure this sort of load does not occur in the future.

Application Slowness Issue

Apr <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> PDT Resolved - Our application was temporarily unavailable or experienced degraded performance.

Mar <var data-var='date'>13</var>, <var data-var='time'>00:49</var> PDT Resolved - We experienced a hardware failure and our automated systems switched over to a backup. The system was down for a couple minutes during this process.

Application Down

Jan <var data-var='date'>18</var>, <var data-var='time'>12:10</var> PST Resolved - Our third party provider has resolved the issue. Jan <var data-var='date'>18</var>, <var data-var='time'>12:05</var> PST Investigating - Our help chat system is run by a third party system and they are currently having issues beyond our control. We are in touch with their support team and will report any additional information we can share. You can reach us via email at support@productplan.com

One of our service providers is having an issue

Aug <var data-var='date'>23</var>, <var data-var='time'>07:34</var> PDT Resolved - This incident is now resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>07:33</var> PDT Update - We have corrected the issue and exporting will complete promptly now. Aug <var data-var='date'>23</var>, <var data-var='time'>06:57</var> PDT Investigating - We are investigating an issue when exporting to PDF/PNG or XLS is not completing.

Is ProductPlan down?

ProductPlan status is UP

Lastest published events

Cloudflare Outage

ProductPlan Database Maintenance

Upstream Provider DNS Issues

ProductPlan Services, Components and Regions

Recent ProductPlan events

Cloudflare Outage

ProductPlan Database Maintenance

Upstream Provider DNS Issues

ProductPlan Service Disruption

ProductPlan Service Disruption

ProductPlan Database Maintenance