Sep <var data-var='date'>26</var>, <var data-var='time'>09:15</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>07:35</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>26</var>, <var data-var='time'>07:34</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

AI Services

Sep <var data-var='date'>19</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>16:21</var> PDT Scheduled - We will be undergoing scheduled infrastructure maintenance during this time. This work is intended to improve the performance and reliability of our infrastructure.

Scheduled Maintenance

Sep <var data-var='date'>18</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>09:22</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Spend Insights Routine Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>18:14</var> PDT Resolved - The incident is now resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:25</var> PDT Update - Application functionality has recovered and remained stable since the last update. We will leave this incident in a Monitoring state until the third party provider impacting our service declares their issue fully resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:38</var> PDT Monitoring - The third party provider is beginning to recover, and we are seeing error rates for AI services and file uploads return to normal. We are continuing to monitor while we wait for the third party provider to fully resolve their issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:19</var> PDT Identified - We have determined the issue is related to an outage with a third party service. AI services and file upload functionality are impacted. We are pursuing potential work arounds and mitigations. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:01</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:20</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:03</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:50</var> PDT Update - We are continuing to investigate the issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:50</var> PDT Investigating - We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects: • Global search • Guided intake • Invoice extraction • AI Intake for orders We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

Partial Outage: AI Services down, additional functionality impacted

Jul <var data-var='date'>23</var>, <var data-var='time'>09:15</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>05:59</var> PDT Update - Our systems are continuing to process large volumes of records. We expect this to take a few more hours. We will update once completed. Jul <var data-var='date'>22</var>, <var data-var='time'>20:55</var> PDT Update - Our systems are continuing to process large volumes of records. We expect this to take a few hours. We will update once completed. Jul <var data-var='date'>22</var>, <var data-var='time'>20:45</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>22</var>, <var data-var='time'>18:45</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>17:47</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>17:36</var> PDT Update - We are continuing to work on a fix for this issue Jul <var data-var='date'>22</var>, <var data-var='time'>15:05</var> PDT Update - We are continuing to work on a fix for this issue Jul <var data-var='date'>22</var>, <var data-var='time'>12:55</var> PDT Identified - The issue has been identified and a fix is being implemented Jul <var data-var='date'>22</var>, <var data-var='time'>12:34</var> PDT Investigating - We are currently investigating an issue with our Spend Insights module. Data freshness may be impacted.

Partial Outage - Data Freshness

Jul <var data-var='date'>22</var>, <var data-var='time'>22:13</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>20:56</var> PDT Update - The fix has been applied and all systems are operational, we'll continue monitoring it for sometime. Jul <var data-var='date'>22</var>, <var data-var='time'>20:51</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>22</var>, <var data-var='time'>20:34</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>22</var>, <var data-var='time'>20:25</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>22</var>, <var data-var='time'>20:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>19:48</var> PDT Update - The issue is identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>18:58</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>18:57</var> PDT Identified - The issue is identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>18:57</var> PDT Update - We have identified the root cause. Testing the fix and will deploy it post validation. Jul <var data-var='date'>22</var>, <var data-var='time'>18:52</var> PDT Investigating - We are investigating a full outage for our Agent services. Our team is currently working to restore the service. This outage affects: • AI Intake for orders • Invoice automation • Smart search We apologize for any inconvenience caused. We will provide another updated in [15] minutes. Thank you for your understanding.

Major Outage: AI Intake for orders, Invoice automation, Smart search

Jul <var data-var='date'>19</var>, <var data-var='time'>02:35</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>05:20</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Spend Insights Infrastructure Maintenance

Jul <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>13:18</var> PDT Scheduled - We will be performing scheduled maintenance during this time.

Infrastructure Upgrade

Jun <var data-var='date'>23</var>, <var data-var='time'>19:42</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>19:11</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>18:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>18:19</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>17:39</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>17:22</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>17:03</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>16:51</var> PDT Investigating - We are currently investigating an issue with response times of our AI services. We will update in 15 minutes. We apologize for the inconvenience.

AI Services - Slow response times

Jun <var data-var='date'> 6</var>, <var data-var='time'>08:18</var> PDT Resolved - A fix has been released to prevent the additional approval groups from being added to orders. We will work with affected customers to remove the additional approval groups from orders in progress. Jun <var data-var='date'> 5</var>, <var data-var='time'>23:57</var> PDT Monitoring - Certain requests for order may have additional approval groups assigned to them when using custom field triggered approval rules. A fix has been released to prevent the additional approval groups from being added to orders. Our team will be working with affected customers to remove the additional approval groups from orders in progress.

Additional Approval Groups Applied to Some Orders

May <var data-var='date'>28</var>, <var data-var='time'>10:41</var> PDT Resolved - The incident has been resolved, and the "Create and email PO" feature is fully functional again. May <var data-var='date'>28</var>, <var data-var='time'>08:46</var> PDT Monitoring - A fix for this issue has been implemented and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>08:08</var> PDT Update - We are continuing to work on implementing the fix for this issue. May <var data-var='date'>28</var>, <var data-var='time'>07:51</var> PDT Update - The fix for this issue is currently being implemented. May <var data-var='date'>28</var>, <var data-var='time'>07:30</var> PDT Identified - When using the "Create and email PO" functionality when creating a purchase order, emails are not currently being sent to the email addresses provided. Automatic PO emails and emails sent after PO creation continue to function as normal. The issue has been identified and a fix is being implemented.

"Create and email PO" functionality

Apr <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Spend Insights

Apr <var data-var='date'> 8</var>, <var data-var='time'>00:48</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>17:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>17:13</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:55</var> PDT Update - We are continuing to investigate the issue. All services are operational. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:12</var> PDT Investigating - We are investigating intermittent degraded performance across all services. Our team is currently working to restore normal service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

Degraded Performance: All Services

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:38</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:38</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:53</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:36</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:04</var> PDT Investigating - We are investigating intermittent degraded performance across all services. Our team is currently working to restore normal service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

Apr <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:38</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>31</var>, <var data-var='time'>14:39</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>13:40</var> PDT Monitoring - We have rolled out the fix, and service is restored. We are monitoring closely and will leave this incident open as we continue to review root causes and evaluate system stability. Mar <var data-var='date'>31</var>, <var data-var='time'>13:33</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>13:32</var> PDT Update - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>31</var>, <var data-var='time'>13:31</var> PDT Identified - We have identified a possible fix and are working to roll it out. Thank you for your patience, Mar <var data-var='date'>31</var>, <var data-var='time'>13:14</var> PDT Update - We are working to correct an issue with our main Web Application. Mobile clients are not effected. We apologies for the inconvenience and will update the status again in 30 minutes. Mar <var data-var='date'>31</var>, <var data-var='time'>13:06</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>13:04</var> PDT Investigating - We are investigating a full outage for our services. Our team is currently working to restore the service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

Partial Outage: Web accessibility

Mar <var data-var='date'>30</var>, <var data-var='time'>16:34</var> PDT Resolved - This incident has been resolved. Spend Insights is fully operational. Thank you for your understanding. Mar <var data-var='date'>30</var>, <var data-var='time'>15:48</var> PDT Monitoring - Data has been updated, and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>15:25</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>15:10</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>14:53</var> PDT Update - We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes. Mar <var data-var='date'>30</var>, <var data-var='time'>14:45</var> PDT Identified - We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes. Mar <var data-var='date'>30</var>, <var data-var='time'>14:33</var> PDT Investigating - We are investigating a partial outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights- data freshness. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

Partial outage: spend insights - data freshness.

Mar <var data-var='date'>27</var>, <var data-var='time'>10:45</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>14:56</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>13:15</var> PDT Update - We are working on deploying the fix for this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>09:58</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>09:24</var> PDT Investigating - Some Vendors may have issues syncing to Procurify. We are currently investigating the issue.

Vendor Sync Issues

Mar <var data-var='date'>17</var>, <var data-var='time'>09:38</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>09:37</var> PDT Update - This incident has been resolved. All Punchout suppliers are operational. Thank you for your understanding. Mar <var data-var='date'>17</var>, <var data-var='time'>09:20</var> PDT Monitoring - We've identified the issue and taken the necessary steps to resolve the issue. We will continue to monitor the situation and will provide another update in 15 minutes. Mar <var data-var='date'>17</var>, <var data-var='time'>09:08</var> PDT Update - We are continuing to investigate the root cause of the punchout outage. Thank you for your patience. Mar <var data-var='date'>17</var>, <var data-var='time'>08:45</var> PDT Update - We are continuing to investigate the root cause of the punchout outage. Thank you for your patience. Mar <var data-var='date'>17</var>, <var data-var='time'>08:16</var> PDT Investigating - We are investigating a major outage for our punchout service. Our team is currently working to restore the service. This outage affects: • Amazon Punchout • McKesson Punchout • Staples Punchout We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

Major Outage: Punchouts

Mar <var data-var='date'>14</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>09:22</var> PDT Scheduled - We will be performing scheduled maintenance during this time.

Infrastructure Maintenance

Feb <var data-var='date'>28</var>, <var data-var='time'>11:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PST Scheduled - We will be performing scheduled maintenance during this period. Some services may be temporarily unavailable

Feb <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PST Resolved - Between 2026-02-28 11:00 AM PST and 2026-02-28 11:30 AM PST, the following services were unavailable: - Web Application We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.

Frontend Service: Domain Access Issues

Feb <var data-var='date'>22</var>, <var data-var='time'>22:33</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>22:12</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>22</var>, <var data-var='time'>22:07</var> PST Monitoring - A fix has been implemented, we are monitoring the solution. Feb <var data-var='date'>22</var>, <var data-var='time'>21:34</var> PST Identified - We have identified the issue and we are working on a resolution to restore AI Intake for Orders. Feb <var data-var='date'>22</var>, <var data-var='time'>21:17</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>22</var>, <var data-var='time'>21:12</var> PST Investigating - We are currently investigating an issue where our AI Intake for Orders is showing errors to users

AI Intake for Orders showing errors

Feb <var data-var='date'>12</var>, <var data-var='time'>04:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:49</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Is Procurify down?

Procurify status is UP

Lastest published events

AI Services

Scheduled Maintenance

Spend Insights Routine Maintenance

Procurify Services, Components and Regions

Recent Procurify events

AI Services

Scheduled Maintenance

Spend Insights Routine Maintenance

Partial Outage: AI Services down, additional functionality impacted

Partial Outage - Data Freshness

Major Outage: AI Intake for orders, Invoice automation, Smart search