Sep <var data-var='date'>30</var>, <var data-var='time'>17:32</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>16:06</var> EDT Monitoring - The traffic levels and systems have stabilized. We are monitoring traffic to ensure that the site remains stable Sep <var data-var='date'>30</var>, <var data-var='time'>15:32</var> EDT Investigating - We are investigating reports of users receiving timeout errors when accessing the Privy application.

Site Timeouts for some users

Sep <var data-var='date'>25</var>, <var data-var='time'>23:18</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>11:36</var> EDT Monitoring - We've implemented a remediation to our landing pages to resolve the SSL certificate issue. Sep <var data-var='date'>24</var>, <var data-var='time'>11:25</var> EDT Investigating - We are currently troubleshooting an issue with landing pages returning an SSL certificate error

Landing page SSL error

Sep <var data-var='date'>24</var>, <var data-var='time'>15:39</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>23:18</var> EDT Scheduled - We are working on our database. A brief outage may happen during this time.

Database Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT Completed - The maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>23:18</var> EDT Scheduled - We are performing maintenance on our database. The application may go briefly offline

Database Scheduled Maintenance

Feb <var data-var='date'>24</var>, <var data-var='time'>11:35</var> EST Resolved - Privy services are back up and running. If you continue to experience trouble accessing Privy's Dashboard please reach out to support@privy.com. Thank you for your patience as we resolved these issues. Feb <var data-var='date'>23</var>, <var data-var='time'>16:26</var> EST Monitoring - The fix has been rolled out globally. We are currently monitoring performance and conducting further testing to confirm full resolution. Feb <var data-var='date'>23</var>, <var data-var='time'>15:01</var> EST Identified - We have implemented an initial routing fix which is showing positive results for UK traffic. Further improvements are currently in progress. Feb <var data-var='date'>23</var>, <var data-var='time'>12:35</var> EST Update - We are currently testing a potential solution to resolve this issue and will provide further updates as soon as we have more information. Feb <var data-var='date'>23</var>, <var data-var='time'>10:02</var> EST Investigating - We are experiencing issues with Privy users accessing the Dashboard. Website Visitors in the UK may have issues loading Privy Displays. Our engineers are investigating the issue and will provide a status update once we have more information.

Degraded Dashboard Access Affecting Selected Regions: UK

Nov <var data-var='date'>18</var>, <var data-var='time'>10:23</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:23</var> EST Update - The ongoing issues with Privy Landing Pages and Embedded Forms have been traced to an issue with one of our vendors, Cloudflare. We’re monitoring the issue, but you can also view their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>08:55</var> EST Update - Access to the Privy dashboard has stabilized. We are monitoring intermittent performance for landing pages and embedded forms. Nov <var data-var='date'>18</var>, <var data-var='time'>08:28</var> EST Update - A fix is in place and we are continuing to monitor service performance. Nov <var data-var='date'>18</var>, <var data-var='time'>07:59</var> EST Identified - Access to Privy’s dashboard is experiencing intermittent unavailability. We’ve identified the issue and are working with a vendor to resolve it. We do not believe this is impacting scheduled or sent emails or sms.

Dashboard Intermittent Availability

Sep <var data-var='date'> 3</var>, <var data-var='time'>16:12</var> EDT Resolved - This incident is resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>18:18</var> EDT Monitoring - We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager. Aug <var data-var='date'>28</var>, <var data-var='time'>16:19</var> EDT Update - This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager. Aug <var data-var='date'>27</var>, <var data-var='time'>20:28</var> EDT Update - SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning. Aug <var data-var='date'>27</var>, <var data-var='time'>11:05</var> EDT Identified - We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.

SMS - partial delivery outage

May <var data-var='date'>29</var>, <var data-var='time'>20:25</var> EDT Resolved - Issue resolved. Email redirect links are now working normally. May <var data-var='date'>29</var>, <var data-var='time'>20:15</var> EDT Monitoring - We're actively working on a fix. Email redirect links will be restored gradually. May <var data-var='date'>29</var>, <var data-var='time'>16:24</var> EDT Update - Our engineers have identified the problem with link redirection and are working on a solution May <var data-var='date'>29</var>, <var data-var='time'>14:39</var> EDT Investigating - We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

Email links are not working

May <var data-var='date'>15</var>, <var data-var='time'>12:07</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>11:50</var> EDT Monitoring - We have implemented a solution for the slow dashboard renders and are now monitoring performance closely. May <var data-var='date'>15</var>, <var data-var='time'>11:46</var> EDT Identified - The issue causing slow dashboard renders has been identified. We are actively working on a fix.

Dashboard degraded performance

Mar <var data-var='date'>18</var>, <var data-var='time'>18:28</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>17:06</var> EDT Monitoring - A fix has been deployed. Emails are going out and events are being processed. Our engineering team is continuing to monitor the situation. Mar <var data-var='date'>18</var>, <var data-var='time'>16:41</var> EDT Identified - Our engineering team has identified an issue causing a delay in email delivery and email event processing. We're working on a fix and will update this page once we have more information.

Delays in email sending and event processing

Jan <var data-var='date'>30</var>, <var data-var='time'>15:40</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>15:39</var> EST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>30</var>, <var data-var='time'>11:57</var> EST Monitoring - We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support. Jan <var data-var='date'>30</var>, <var data-var='time'>11:01</var> EST Investigating - We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.

Issues saving Email Editor

Apr <var data-var='date'>19</var>, <var data-var='time'>17:30</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>16:52</var> EDT Monitoring - Our partner Klaviyo has identified an issue with their API that's impacting our Klaviyo integration. We're monitoring the situation and will provide updates as we have them.

Intermittent issues with our Klaviyo integration

Mar <var data-var='date'>22</var>, <var data-var='time'>16:38</var> EDT Resolved - This incident has been resovled Mar <var data-var='date'>22</var>, <var data-var='time'>13:41</var> EDT Monitoring - We've implemented a fix and systems are operating again. We're monitoring the impact of the fix. Mar <var data-var='date'>22</var>, <var data-var='time'>13:02</var> EDT Identified - Our engineering team has identified some issues and is working toward a fix. Mar <var data-var='date'>22</var>, <var data-var='time'>12:08</var> EDT Investigating - We are currently investigating this issue.

Privy is experiencing issues. Our engineers have begun investigating the issue and will provide a status update once we have more information. We believe this issue may impact email, sms, and signups

Mar <var data-var='date'>14</var>, <var data-var='time'>05:45</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>20:09</var> EDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>11</var>, <var data-var='time'>23:13</var> EDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>11</var>, <var data-var='time'>23:12</var> EDT Scheduled - Privy is performing routine database maintenance. The app may be intermittently unavailable during this maintenance window. Scheduled emails and text messages sent during this time will be queued and sent once the maintenance is complete.

Jan <var data-var='date'>11</var>, <var data-var='time'>17:54</var> EST Resolved - We have not seen any recurrence of this issue in 24 hours. If you have any issues with your Klaviyo integration, please reach out to our support team. Jan <var data-var='date'>11</var>, <var data-var='time'>10:38</var> EST Monitoring - This issue has been mitigated and we're monitoring the system to ensure it's resovled. Jan <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST Update - Our engineering team is continuing to investigate this issue. Jan <var data-var='date'>10</var>, <var data-var='time'>16:09</var> EST Investigating - Our engineering team has noted an issue with the Privy <> Klaviyo integration which are occurring for some Privy users. We're investigating this issue and will provide more information as we are able.

Integration with Klaviyo disconnecting for some users

Dec <var data-var='date'>11</var>, <var data-var='time'>20:42</var> EST Resolved - All systems are operating normally. Dec <var data-var='date'>11</var>, <var data-var='time'>17:57</var> EST Monitoring - A fix has been implemented and we are monitoring. All email should be sending normally now. Dec <var data-var='date'>11</var>, <var data-var='time'>16:58</var> EST Identified - Our engineering team has identified the cause of the issue and a fix is being implemented. Dec <var data-var='date'>11</var>, <var data-var='time'>13:17</var> EST Investigating - Our engineering team has identified an issue causing a small number of email campaigns to be delayed in sending. We're investigating this issue.

Outbound email delivery is delayed for a small number of campaigns

Nov <var data-var='date'>21</var>, <var data-var='time'>04:30</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>16:08</var> EST Scheduled - Privy will be undergoing scheduled maintenance for up to 30 minutes beginning Tuesday November 21 at 4:00am ET and ending at 4:30am ET. The dashboard may be unavailable for parts of this time. Any scheduled emails will be queued and sent out once maintenance is completed.

Scheduled Maintenance

Nov <var data-var='date'> 8</var>, <var data-var='time'>07:01</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:06</var> EST Scheduled - We will be performing routine maintenance starting at 6am on Wednesday, November 8, 2023 and finishing by 7am. During this window of time, automated emails to subscribers may be queued. Any queued emails will resume sending once the maintenance is completed. The Privy dashboard may be unavailable during this maintenance window.

Scheduled maintenance

Apr <var data-var='date'>14</var>, <var data-var='time'>17:17</var> EDT Resolved - We've finished this maintenance. Apr <var data-var='date'>14</var>, <var data-var='time'>14:33</var> EDT Update - Database maintenance is proceeding and all systems are still operational. We're continuing to monitor for anything unexpected. Apr <var data-var='date'>14</var>, <var data-var='time'>10:56</var> EDT Monitoring - We’re performing routine database maintenance. The app may intermittently be unavailable for brief periods. All messages will still be queued and sent and we don’t expect any significant delays in delivery.

Apr <var data-var='date'>11</var>, <var data-var='time'>02:06</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>00:31</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>18:01</var> EDT Scheduled - Privy is scheduled to be unavailable for maintenance starting 12:30 AM eastern time on April 11, 2023. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API will be unavailable.

Platform maintenance

Apr <var data-var='date'> 2</var>, <var data-var='time'>04:57</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>15:38</var> EDT Scheduled - Privy is scheduled to be unavailable for maintenance starting 06:30 AM eastern time on April 2, 2023. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 120 minutes.

Feb <var data-var='date'>24</var>, <var data-var='time'>18:52</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>18:31</var> EST Monitoring - We have confirmed that the 3rd party service is recovering from the incident. SMS sending performance is back to normal. Feb <var data-var='date'>24</var>, <var data-var='time'>17:31</var> EST Identified - Our engineers have identified an issue with a 3rd party which is causing SMS sends to be delayed.

SMS Message Delays

Jan <var data-var='date'>18</var>, <var data-var='time'>19:07</var> EST Resolved - Our engineers have resolved this incident. Email send performance is back to normal. Jan <var data-var='date'>18</var>, <var data-var='time'>16:46</var> EST Monitoring - Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog. Jan <var data-var='date'>18</var>, <var data-var='time'>15:13</var> EST Update - We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience. Jan <var data-var='date'>18</var>, <var data-var='time'>10:26</var> EST Update - Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience. Jan <var data-var='date'>18</var>, <var data-var='time'>02:41</var> EST Update - Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved. Jan <var data-var='date'>18</var>, <var data-var='time'>00:08</var> EST Identified - Our engineers have identified the problem and we're working on determining a solution. Jan <var data-var='date'>17</var>, <var data-var='time'>22:18</var> EST Update - Our engineers are continuing to investigate this issue. We'll provide updates as we have them. Jan <var data-var='date'>17</var>, <var data-var='time'>20:49</var> EST Investigating - Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.

Email delivery delays

Nov <var data-var='date'>15</var>, <var data-var='time'>11:50</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> EST Scheduled - Privy is scheduled to undergo database maintenance. No downtime or degraded performance is anticipated. The procedure is expected to take up to a few days.

Database maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>09:01</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>06:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>23:07</var> EDT Scheduled - Privy is scheduled to be unavailable for maintenance starting 06:30 AM eastern time on October 30, 2022. During this time, automated emails to subscribers will be queued. Any queued emails will resume sending at the end of the maintenance period. The dashboard and API is estimated to be unavailable for up to 150 minutes.

Is Privy down?

Privy status is UP

Lastest published events

Site Timeouts for some users

Landing page SSL error

Database Maintenance

Privy Services, Components and Regions

Recent Privy events

Site Timeouts for some users

Landing page SSL error

Database Maintenance

Database Scheduled Maintenance

Degraded Dashboard Access Affecting Selected Regions: UK

Dashboard Intermittent Availability