Apr <var data-var='date'> 8</var>, <var data-var='time'>13:25</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>12:07</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Spectrum OnDemand APIs - Service Issue

Apr <var data-var='date'> 1</var>, <var data-var='time'>20:17</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> EDT Update - Resolved: The issue affecting Catalog and Governance services in Data Integrity Suite for Government has been fixed. Access and permissions are now operating normally. We will continue to monitor closely to ensure stability.Apr <var data-var='date'> 1</var>, <var data-var='time'>15:53</var> EDT Update - Update: We have identified recent changes as the likely cause of the Catalog and Governance service disruption in Data Integrity Suite for Government. We are now rolling back those changes to restore service. We will share another update once rollback is complete and service health is confirmed.Apr <var data-var='date'> 1</var>, <var data-var='time'>15:03</var> EDT Investigating - Data Integrity Suite for Government is experiencing service disruptions in Catalog and Governance components due to permission errors. Users in the USG1 region may be unable to access these services. Our team is actively investigating and will provide updates within 30 minutes.

Catalog and Governance Services Unavailable - Permission Errors

Mar <var data-var='date'>28</var>, <var data-var='time'>02:30</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>01:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>28</var>, <var data-var='time'>01:22</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that self care portal maintenance will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Spectrum OnDemand - Self Care Portal Maintenance

Mar <var data-var='date'>20</var>, <var data-var='time'>15:34</var> EDT Resolved - The technical issue which began at 9:36 am EDT / 13:36 UTC was resolved at 11:20am EDT/ 15:20 UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response TeamMar <var data-var='date'>20</var>, <var data-var='time'>12:50</var> EDT Monitoring - Agents seem to have recovered at this time. Our team will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response TeamMar <var data-var='date'>20</var>, <var data-var='time'>11:49</var> EDT Update - At 9:36 am EDT / 13:36 UTC the Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. Agents At this time Agents seem to be recovering and we will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response TeamMar <var data-var='date'>20</var>, <var data-var='time'>11:02</var> EDT Investigating - We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Agents Agents are currently unable to communicate with Data Integrity Suite workspaces in the US1 region. Affected agents are not checking in with the Precisely Cloud consistently and may report "Action required" status in the UI. This issue began at approximately 9:36 am EDT / 13:36 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Functional degradation - Agent connectivity

Mar <var data-var='date'>20</var>, <var data-var='time'>09:07</var> EDT Resolved - Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand TeamMar <var data-var='date'>20</var>, <var data-var='time'>09:06</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand TeamMar <var data-var='date'>20</var>, <var data-var='time'>09:03</var> EDT Identified - Dear Spectrum OnDemand APIs customer, At 6:30 AM ET Spectrum OnDemand began experiencing issues. - the Emergency Response Team has restored services and we continue to monitor for further issues. - the Emergency Response Team continues to investigate. Thank you for your patience as we continue to work to assure the highest possible level of service. The Spectrum OnDemand TeamMar <var data-var='date'>20</var>, <var data-var='time'>07:21</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Mar <var data-var='date'>17</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>15</var>, <var data-var='time'>13:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>12:17</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Spectrum OnDemand - Monthly Data Updates

Mar <var data-var='date'>16</var>, <var data-var='time'>05:14</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>04:34</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>04:21</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>16</var>, <var data-var='time'>04:09</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Mar <var data-var='date'>16</var>, <var data-var='time'>04:02</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>02:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>01:49</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Mar <var data-var='date'>16</var>, <var data-var='time'>04:02</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>02:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>01:42</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>16</var>, <var data-var='time'>01:20</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> EDT Resolved - Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 15:30 PM IST. Recovery began at 20:05 PM IST, and we will continue to closely monitor our systems. This issue partially impacted our APIs in the production environment. At this time, full functionality has been restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Mar <var data-var='date'>13</var>, <var data-var='time'>03:56</var> EDT Resolved - Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs TeamMar <var data-var='date'>13</var>, <var data-var='time'>03:43</var> EDT Identified - Dear Precisely APIs customer, The Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs TeamMar <var data-var='date'>13</var>, <var data-var='time'>02:14</var> EDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>13</var>, <var data-var='time'>01:44</var> EDT Investigating - Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

Precisely APIs - Outage

Feb <var data-var='date'>11</var>, <var data-var='time'>05:45</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 9</var>, <var data-var='time'>05:45</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>04:32</var> EST Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:06</var> EST Resolved - The technical issue affecting datasource discovery (cataloging) has been resolved. New cataloging operations are safe to proceed. Impact: This issue only affected a small number of workspaces with the Advanced Connectivity Bundle (ACB) subscription that performed discovery between 2:30 AM EST - 9:30 AM EST and which show "Data Integrity Suite Advanced Connectivity-SaaS" on the Account → Subscription page.Feb <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> EST Investigating - We are currently investigating a technical issue that may result in assets being lost when starting datasource discovery (cataloging). As a precaution, please avoid initiating any new discovery (cataloging) operations until a fix has been deployed. Thank you for your patience, Precisely Emergency Response Team

Asset Loss Risk During Datasource Discovery

Jan <var data-var='date'>28</var>, <var data-var='time'>17:07</var> EST Resolved - All services are functioning normally.Jan <var data-var='date'>28</var>, <var data-var='time'>14:21</var> EST Monitoring - We are seeing recovery in the affected services. The Emergency Response Team is continuing to monitor.Jan <var data-var='date'>28</var>, <var data-var='time'>13:54</var> EST Investigating - We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: Spatial Analytics Location Reports in TrueView/UI Enrich Data Graph API You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Degraded Spatial Analytics functionality

Jan <var data-var='date'>22</var>, <var data-var='time'>11:30</var> EST Resolved - For new Agent installations: - During the incident, new installations failed with the error "Error: 508747789874.dkr.ecr.us-east-1.amazonaws.com/preciselydata/agent-credentials-management-chart:2.0.2: not found". - The issue is now resolved. New Agent installations should succeed again. If you experienced an installation failure, run ./discli agent cleanup and re-run the installation command. For existing Agent installations: - Check your Agent status on the Configuration -> Agents page in the UI. Affected agents show a partial health status with the credentials-management service down. - For affected Agents, UI functionality that communicates with the Agent will not work until the issue is resolved. - To resolve the issue for affected Agents, run the command ./discli agent renewCerts on the Agent host, and allow up to 10 minutes for it to complete. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Agent installations and auto-upgrades may fail

Jan <var data-var='date'>13</var>, <var data-var='time'>12:25</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>12:21</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>13</var>, <var data-var='time'>12:18</var> EST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>13</var>, <var data-var='time'>12:17</var> EST Monitoring - The issue has been identified and a fix is being implementedJan <var data-var='date'>13</var>, <var data-var='time'>11:57</var> EST Investigating - We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - User Interface You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Outage in UI Access for Data Integrity Suite for Government

Jan <var data-var='date'>12</var>, <var data-var='time'>12:04</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>11:39</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>12</var>, <var data-var='time'>11:16</var> EST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>12</var>, <var data-var='time'>10:25</var> EST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>12</var>, <var data-var='time'>09:05</var> EST Identified - Dear Automate Studio Administrator customer, We are currently investigating an issue that may cause security warnings or access difficulties for some users connecting to the Studio client in the EU region. Our teams are actively working to resolve this as quickly as possible. Thank you for your patience, Precisely Emergency Response Team

Studio Client Connectivity Issue - EU Region

Dec <var data-var='date'>22</var>, <var data-var='time'>04:55</var> EST Resolved - Dear MapMarker customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely MapMarker TeamDec <var data-var='date'>22</var>, <var data-var='time'>03:25</var> EST Investigating - Dear MapMarker customer, We are currently experiencing technical issues which may prevent you from accessing MapMarker. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of MapMarker. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely MapMarker Team

MapMarker - Outage

Dec <var data-var='date'>22</var>, <var data-var='time'>04:53</var> EST Resolved - Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX TeamDec <var data-var='date'>22</var>, <var data-var='time'>03:24</var> EST Investigating - Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

GeoTAX.com - Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:25</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 4</var>, <var data-var='time'>08:45</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>07:33</var> EST Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Nov <var data-var='date'>24</var>, <var data-var='time'>17:00</var> EST Resolved - We resolved an issue with our authentication service where users were unable to authenticate and connect to the service. At this time full functionality has been restored as a fix has been implemented. Thank you for your patience, Precisely Emergency Response Team

DIS - Service Issue: US PROD

Nov <var data-var='date'>24</var>, <var data-var='time'>15:14</var> EST Resolved - Workaround fixed the issue, we have listed the changes that are needed and will be deployed in the upcoming releases.Nov <var data-var='date'>20</var>, <var data-var='time'>16:40</var> EST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>20</var>, <var data-var='time'>16:40</var> EST Monitoring - We have identified the issue that caused the slowness and worked on a workaround to help the customers in EMEA and APAC Regions. The environments are now responding in a timely manner. We'll be monitoring the environments while the workaround is in place and when we can implement the actual fix.Nov <var data-var='date'>20</var>, <var data-var='time'>10:09</var> EST Investigating - We are aware of an ongoing service disruption affecting Data360 availability for customers outside the US region. Precisely engineering teams are actively diagnosing the root cause and implementing corrective actions. Updates will be posted here as we make progress. We apologize for the inconvenience caused.

Data360 Govern

Nov <var data-var='date'>12</var>, <var data-var='time'>09:30</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 7</var>, <var data-var='time'>08:27</var> EST Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Oct <var data-var='date'>21</var>, <var data-var='time'>12:20</var> EDT Resolved - All AWS Services are working correctly an no new issues have been reported.Oct <var data-var='date'>20</var>, <var data-var='time'>16:48</var> EDT Monitoring - Both US PROD and US UAT environments are back online 100% with EC2 Instances being created and DNS issues resolved by AWS. We are going to keep this incident in "Monitoring" status, to make sure no issues are encountered.Oct <var data-var='date'>20</var>, <var data-var='time'>12:54</var> EDT Update - Following our earlier notice, we want to share details on the service impact. The environments are being impacted by EC2 Instances not being created and DNS issues. We are working to resolve with AWS and restore the environment.Oct <var data-var='date'>20</var>, <var data-var='time'>07:41</var> EDT Investigating - Dear Data360 DQ+ customer, We are experiencing technical issues with our Prod environment due to an issue with AWS DNS, which may prevent you from using all features of the Data360 DQ+. Our Emergency Response Team is investigating these issues closely with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

Data360 DQ+ Service Issue -  US PROD

Oct <var data-var='date'>21</var>, <var data-var='time'>10:23</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>22:42</var> EDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>12:04</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>11:38</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment due to an ongoing AWS outage in the US-EAST-1 region which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

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Lastest published events

Spectrum OnDemand APIs - Service Issue

Catalog and Governance Services Unavailable - Permission Errors

Spectrum OnDemand - Self Care Portal Maintenance

Precisely Services, Components and Regions

Recent Precisely events

Spectrum OnDemand APIs - Service Issue

Catalog and Governance Services Unavailable - Permission Errors

Spectrum OnDemand - Self Care Portal Maintenance

Functional degradation - Agent connectivity

Spectrum OnDemand APIs - Service Issue

Spectrum OnDemand - Monthly Data Updates

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Is Precisely down?

Precisely status is UP

Lastest published events

Spectrum OnDemand APIs - Service Issue

Catalog and Governance Services Unavailable - Permission Errors

Spectrum OnDemand - Self Care Portal Maintenance

Precisely Services, Components and Regions

Recent Precisely events

Spectrum OnDemand APIs - Service Issue

Catalog and Governance Services Unavailable - Permission Errors

Spectrum OnDemand - Self Care Portal Maintenance

Functional degradation - Agent connectivity

Spectrum OnDemand APIs - Service Issue

Spectrum OnDemand - Monthly Data Updates

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5 monitors included!