Aug <var data-var='date'>21</var>, <var data-var='time'>12:08</var> EDT Resolved - We are investigating reports that some DIS agents may enter an operator crash loop, primarily affecting customers running older versions of the credential-management and operator modules. The underlying change has been reverted. You can verify if you are impacted by running the following command: ./discli agent status Verify that the operator service does not show multiple recent restarts. Verify that the credentials-management service is present in the agent status output. Affected customers can restore agent operation by running: ./discli agent renewCerts Thank you for your patience, Precisely Emergency Response Team

Data Integrity Suite - Agent availability

Aug <var data-var='date'>21</var>, <var data-var='time'>06:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>22:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>06:26</var> EDT Scheduled - We will be performing scheduled infrastructure maintenance on the DIS platform(all regions). Impact: During a brief maintenance window (~6 hour), the following features will be temporarily impacted: 1. Profiling crud operations could be impacted 2. Profiling/Observer, specific to Data Measurement module status may not get marked correctly All other platform functionality will remain unaffected. You will be notified when the maintenance has been completed. Thank you, Precisely Data Integrity Suite Team

Scheduled Maintenance: DIS Platform - Brief Service Interruption

Aug <var data-var='date'>18</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>09:40</var> EDT Scheduled - We will be performing scheduled maintenance on the Precisely Data Integrity Suite from August 18th, 2026, 01:00 AM to August 18th, 2026, 02:00 AM EDT. Components affected: Data Quality DQ Pipeline using Enrichment operator/transformation step. Data Graph Spatial Analysis Spatial Bulk Analysis Spatial OGC Features API Spatial TileMaps Service Spatial Dynamic Maps You will be notified when the maintenance has been completed. Thank you, Precisely Data Integrity Suite Team

Scheduled Maintenance - Notification

Aug <var data-var='date'>13</var>, <var data-var='time'>18:45</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>18:45</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 9</var>, <var data-var='time'>17:41</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Spectrum OnDemand - Monthly Data Updates

Aug <var data-var='date'>11</var>, <var data-var='time'>01:45</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>00:44</var> EDT Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>03:11</var> EDT Scheduled - We will be performing scheduled infrastructure maintenance on the DIS platform(US region). Impact: During a brief maintenance window (~1 hour), the following features will be temporarily impacted: 1. New workspace onboarding 2. Manage Subscriptions feature in the DIS UI All other platform functionality will remain unaffected. You will be notified when the maintenance has been completed. Thank you, Precisely Data Integrity Suite Team

Aug <var data-var='date'>10</var>, <var data-var='time'>01:45</var> EDT Completed - The scheduled maintenance on the Precisely Data Integrity Suite was completed on August 10th, 2026, at 01:30 AM EDT. At this time full functionality has been restored. Thank you, Precisely Data Integrity Suite Team Aug <var data-var='date'> 9</var>, <var data-var='time'>22:11</var> EDT Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'> 9</var>, <var data-var='time'>19:34</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:12</var> EDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:42</var> EDT Scheduled - We will be performing scheduled maintenance on the Precisely Data Integrity Suite from August 9th, 2026, 07:30 PM to August 10th, 2026, 01:30 AM EDT. Components affected: - Data Integrity Suite US - Data Integrity Suite UK You will be notified when the maintenance has been completed. Thank you, Precisely Data Integrity Suite Team

Jul <var data-var='date'>16</var>, <var data-var='time'>09:34</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>10:34</var> EDT Monitoring - The production deployment has been successfully completed. We are currently monitoring the environment to ensure services remain stable and perform as expected. We will continue to closely observe the platform and provide further updates if necessary. Current Status: Monitoring Jul <var data-var='date'>15</var>, <var data-var='time'>10:34</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>09:43</var> EDT Investigating - A production deployment is currently underway. Users may experience intermittent service instability while the deployment is being completed. Our team is actively monitoring the environment and will provide updates as necessary.

Production Deployment Underway

Jul <var data-var='date'>11</var>, <var data-var='time'>14:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:54</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Jun <var data-var='date'>26</var>, <var data-var='time'>12:10</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:52</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>11:51</var> EDT Investigating - We are working to investigate an intermittent technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. A subset of users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. We are investigating the scope of the impact. Additionally, some users attempting to call the APIs are encountering errors such as DIS-1003. Our engineering team is actively investigating the issue. Thank you for your patience, Precisely Emergency Response Team

Users Unable to Access Data Integrity Suite

Jun <var data-var='date'>26</var>, <var data-var='time'>11:39</var> EDT Resolved - Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX Team Jun <var data-var='date'>26</var>, <var data-var='time'>10:50</var> EDT Investigating - Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

GeoTAX.com - Outage

Jun <var data-var='date'>26</var>, <var data-var='time'>11:38</var> EDT Resolved - At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely MapMarker Team Jun <var data-var='date'>26</var>, <var data-var='time'>10:51</var> EDT Investigating - Dear MapMarker customer, We are currently experiencing technical issues which may prevent you from accessing MapMarker. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of MapMarker. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely MapMarker Team

MapMarker - Outage

Jun <var data-var='date'>13</var>, <var data-var='time'>00:01</var> EDT Resolved - Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 10:00 PM ET. We began seeing recovery at 11:45 PM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team Jun <var data-var='date'>12</var>, <var data-var='time'>23:58</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Spectrum OnDemand APIs - Service Issue

Jun <var data-var='date'>12</var>, <var data-var='time'>23:24</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>22:09</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Jun <var data-var='date'>12</var>, <var data-var='time'>04:38</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>04:03</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our EMEA production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Jun <var data-var='date'> 9</var>, <var data-var='time'>20:30</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>20:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:26</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Jun <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:38</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:25</var> EDT Investigating - We are working to address a technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. Users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. This issue appears to have a global impact across all regions. Users attempting to call the APIs receive errors such as DIS-1003. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Users Unable to Access Data Integrity Suite (403 Error)

Jun <var data-var='date'> 1</var>, <var data-var='time'>21:46</var> EDT Resolved - The technical issue which began at 09:00AM ET was resolved at 5:10PM ET. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team Jun <var data-var='date'> 1</var>, <var data-var='time'>15:37</var> EDT Investigating - Dear Data360 DQ+ customer, We are experiencing technical issues with our UAT environment which is causing slowness on the processing of Analysis with Data360 DQ+. Our Emergency Response Team is investigating these issues along with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

Data360 DQ+ Service Issue - US UAT

May <var data-var='date'>27</var>, <var data-var='time'>14:15</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>14:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>13:13</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

May <var data-var='date'>19</var>, <var data-var='time'>18:50</var> EDT Resolved - We have resolved the issue affecting access to non-default workspaces. Data Integrity Suite for Government should now be operating normally; please retry if you still see problems. May <var data-var='date'>19</var>, <var data-var='time'>17:59</var> EDT Identified - We are still investigating the workspace access issue and are working to restore normal service. The next update will follow in approximately 60 minutes. May <var data-var='date'>19</var>, <var data-var='time'>16:43</var> EDT Investigating - We are working to address a technical issue with Data Integrity Suite for Government which may prevent you from accessing non-default workspaces. Attempting to switch to or navigate to any workspaces other than the user's default workspace is currently failing in the USG1 (Government) region. This issue began at approximately 1:35pm EDT / 17:35 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Unable to swap from default workspace

Apr <var data-var='date'>28</var>, <var data-var='time'>13:55</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>12:25</var> EDT Monitoring - No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution. Apr <var data-var='date'>23</var>, <var data-var='time'>10:59</var> EDT Investigating - We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Data Integrity Suite - Agent Connectivity Issue

Apr <var data-var='date'>24</var>, <var data-var='time'>07:31</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>07:21</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>06:38</var> EDT Investigating - Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment, where DIS workspaces are opening with missing menus. This appears to be a general issue affecting multiple workspaces in the eu-west-2 region. As a result, some features in the Data Integrity Suite may not be temporarily visible after opening a workspace. Our Emergency Response Team is actively investigating the issue and working to determine the root cause and overall impact. We will provide updates as soon as more information becomes available. Thank you for your patience.

DIS Workspace Menu Visibility Issue in EU-WEST-2 Region

Apr <var data-var='date'>14</var>, <var data-var='time'>13:50</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>17:45</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>16:31</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that data updates will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:25</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:07</var> EDT Investigating - Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Apr <var data-var='date'> 1</var>, <var data-var='time'>20:17</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> EDT Update - Resolved: The issue affecting Catalog and Governance services in Data Integrity Suite for Government has been fixed. Access and permissions are now operating normally. We will continue to monitor closely to ensure stability. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:53</var> EDT Update - Update: We have identified recent changes as the likely cause of the Catalog and Governance service disruption in Data Integrity Suite for Government. We are now rolling back those changes to restore service. We will share another update once rollback is complete and service health is confirmed. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:03</var> EDT Investigating - Data Integrity Suite for Government is experiencing service disruptions in Catalog and Governance components due to permission errors. Users in the USG1 region may be unable to access these services. Our team is actively investigating and will provide updates within 30 minutes.

Catalog and Governance Services Unavailable - Permission Errors

Mar <var data-var='date'>28</var>, <var data-var='time'>02:30</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>01:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>01:22</var> EDT Scheduled - Dear Spectrum OnDemand APIs customer, Please be informed that self care portal maintenance will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

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Data Integrity Suite - Agent availability

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Data Integrity Suite - Agent availability

Scheduled Maintenance: DIS Platform - Brief Service Interruption

Scheduled Maintenance - Notification

Spectrum OnDemand - Monthly Data Updates

Scheduled Maintenance: DIS Platform - Brief Service Interruption

Scheduled Maintenance - Notification