Aug <var data-var='date'>19</var>, <var data-var='time'>14:24</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>07:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>07:34</var> PDT Investigating - We are aware of an issue impacting Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.

EHR is online but some users may experience issues with Practice Fusion Billing Software

Aug <var data-var='date'>13</var>, <var data-var='time'>23:19</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>09:05</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:30pm PT

Jul <var data-var='date'>22</var>, <var data-var='time'>06:57</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>06:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>06:40</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>06:35</var> PDT Investigating - We are currently investigating the issue affecting chat and web cases. Contact us by phone at (415) 346-7700, or toll free at (844) 903-7567, Monday - Friday, 9 AM - 7:45 PM EST.

The Practice Fusion Help Page is Unavailable

Jul <var data-var='date'>16</var>, <var data-var='time'>23:20</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>19:59</var> PDT Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:20pm PT

Jun <var data-var='date'>28</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>12:31</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>26</var>, <var data-var='time'>12:31</var> PDT Scheduled - Phreesia will be undergoing a maintenance activity Saturday, June 27 at 9:00 PM ET until Sunday, June 28 at 9:00 AM ET. During this time, Eligibility requests may be impacted. Phreesia anticipates services to be fully restored by the end of their maintenance window.

Maintenance Notification for Real-time Eligibility Transactions

Jun <var data-var='date'>11</var>, <var data-var='time'>23:20</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>17:10</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>11</var>, <var data-var='time'>08:31</var> PDT Resolved - This incident has been resolved. If you are still experiencing issues, please log out and back in to resolve the issue. Jun <var data-var='date'>11</var>, <var data-var='time'>08:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. If you are still experiencing issues, please log out and back in to resolve the issue. Jun <var data-var='date'>11</var>, <var data-var='time'>08:12</var> PDT Identified - The issue has been identified and a fix is being implemented. If you are still experiencing issues, please log out and back in to resolve the issue. Jun <var data-var='date'>11</var>, <var data-var='time'>06:34</var> PDT Investigating - We are currently investigating this issue.

EHR is online but some users may experience issues with viewing documents

Jun <var data-var='date'>10</var>, <var data-var='time'>13:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>13:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>07:51</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>07:15</var> PDT Investigating - We are currently investigating this issue.

Issues with Integrated Scanning

Jun <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:43</var> PDT Investigating - We are aware that some users are unable to log in to the Practice Fusion Billing Software. We are working to resolve the issue and will post updates here as they become available.

Practice Fusion Billing Software log in issues

May <var data-var='date'>19</var>, <var data-var='time'>07:26</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>10:09</var> PDT Monitoring - We are aware of an issue impacting integrated scanning in Practice Fusion. Overnight, Dynamsoft updated their scanner drivers, which may cause scanning functionality to fail for some users. To resolve the issue, please update your Dynamsoft drivers using the link below and then restart your computer: https://demo.dynamsoft.com/DWT/Resources/dist/DynamsoftServiceSetup.msi

May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>10:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>10:45</var> PDT Investigating - We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

Practice Fusion log in issues

May <var data-var='date'>14</var>, <var data-var='time'>23:20</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>05:29</var> PDT Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.

May <var data-var='date'> 7</var>, <var data-var='time'>12:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>11:52</var> PDT Investigating - We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.

Practice Fusion Login - 2FA code won't send via SMS/text

Apr <var data-var='date'>16</var>, <var data-var='time'>23:20</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>08:18</var> PDT Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.

Apr <var data-var='date'>13</var>, <var data-var='time'>09:07</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>09:01</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>13</var>, <var data-var='time'>09:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>08:53</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>08:45</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>08:44</var> PDT Investigating - We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.

The EHR is offline

Apr <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> PDT Resolved - This incident has been resolved.

Some users may experience issues with the Veradigm Billing software.

Apr <var data-var='date'> 6</var>, <var data-var='time'>06:54</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>12:59</var> PDT Investigating - We are aware of an issue impacting e-prescribing controlled substances using ID.me. ID.me is working to resolve this. You can subscribe to their status page updates at status.id.me

EHR is online but some users may experience issues with e-prescribing controlled substances through ID.me

Apr <var data-var='date'> 2</var>, <var data-var='time'>07:57</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>13:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>13:11</var> PDT Identified - Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.

The EHR is online but some users may experience issues with Real-Time Prescription Benefits

Mar <var data-var='date'>25</var>, <var data-var='time'>18:24</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>18:06</var> PDT Investigating - We are aware some patients are unable to log in to Patient Fusion (PHR). We are working to resolve the issue as soon as possible. Patients can still access Patient Fusion via this url: https://login.patientfusion.com/#/

Patient Fusion log in issues

Mar <var data-var='date'>17</var>, <var data-var='time'>15:36</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>15:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>15:11</var> PDT Investigating - The EHR is temporarily offline to address a critical issue. We will post updates here.

The EHR is temporarily offline for emergency maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>23:20</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>08:21</var> PDT Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.

Mar <var data-var='date'> 9</var>, <var data-var='time'>14:42</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:56</var> PDT Investigating - We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.

Some users may experience degraded performance or slowness while using Practice Fusion Billing Software

Feb <var data-var='date'>24</var>, <var data-var='time'>16:30</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>15:30</var> PST Investigating - We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.

Feb <var data-var='date'>20</var>, <var data-var='time'>13:20</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>09:09</var> PST Monitoring - We are aware of an issue impacting a very small number of customers loading their schedule. To see appointments for the day, please use the "Appointment and eligibility report" under the Reports tab in order to generate a list of the appointments. Feb <var data-var='date'>20</var>, <var data-var='time'>08:46</var> PST Investigating - We are aware of an issue impacting Scheduling. We are working to resolve the issue as soon as possible.

The EHR is online but some users may experience issues with Scheduling

Feb <var data-var='date'>17</var>, <var data-var='time'>08:57</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>08:36</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>17</var>, <var data-var='time'>08:27</var> PST Investigating - We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

Is Practice Fusion down?

Practice Fusion status is UP

Lastest published events

EHR is online but some users may experience issues with Practice Fusion Billing Software

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:30pm PT

The Practice Fusion Help Page is Unavailable

Practice Fusion Services, Components and Regions

Recent Practice Fusion events

EHR is online but some users may experience issues with Practice Fusion Billing Software

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:30pm PT

The Practice Fusion Help Page is Unavailable

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:20pm PT

Maintenance Notification for Real-time Eligibility Transactions

The EHR will be temporarily offline for scheduled maintenance from 11:00pm PT to 11:20pm PT