THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>17</var>, <var data-var='time'>12:00</var> PDT Oct <var data-var='date'> 6</var>, <var data-var='time'>10:42</var> PDT Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production server. Please note that this maintenance will impact PowerSchool hosted customers only. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.

BusinessPlus Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>18:00</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>16</var>, <var data-var='time'>03:00</var> PDT Oct <var data-var='date'> 7</var>, <var data-var='time'>11:36</var> PDT Scheduled - We are updating PowerSchool SIS Core to version 26.10.0.0. Customers with auto-update enabled will receive the latest PowerSchool SIS Core version during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via a Technote. System availability will be limited during this time.

PowerSchool SIS Core 26.10.0.0 Release Upgrade

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>03:00</var> - <var data-var='time'>06:00</var> PDT Oct <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> PDT Scheduled - PowerSchool is performing system maintenance on Atrieve. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Atrieve Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>18:00</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>12</var>, <var data-var='time'>03:00</var> PDT Oct <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.3.1. Customers with auto-update enabled will receive this update during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via a Technote. During this time, system availability will be limited. This maintenance applies only to PowerSchool Hosted customers.

PowerSchool SIS State/Provincial Reporting Escalation 26.9.3.1 Release

Oct <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:06</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS and Advanced Reports, which includes a full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

PowerSchool SIS and Advanced Reports Full VM Restart to Complete OS Patching

Oct <var data-var='date'>10</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>05:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> PDT Scheduled - PowerSchool will perform scheduled system maintenance on Atrieve. During this maintenance window, the Atrieve application will be unavailable for most of the period.

Oct <var data-var='date'>10</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:37</var> PDT Scheduled - PowerSchool will be performing system maintenance on Naviance, which includes a Naviance database cluster size update. The application will be unavailable for most of the maintenance window.

Naviance Maintenance

Oct <var data-var='date'>10</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> PDT Scheduled - PowerSchool will be performing system maintenance on Special Programs, which includes monthly server restart. System availability will be limited during the maintenance window.

Special Programs Maintenance

Oct <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

PowerSchool SIS Full VM Restart to Complete OS Patching

Oct <var data-var='date'> 6</var>, <var data-var='time'>07:14</var> PDT Resolved - The issue reported for Performance Matters has been resolved and this incident has been closed. Oct <var data-var='date'> 6</var>, <var data-var='time'>05:34</var> PDT Monitoring - We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> PDT Identified - We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:07</var> PDT Investigating - We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

Performance Matters - Degraded Application Performance

Oct <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:39</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.3.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Version 26.9.3.0 Upgrade

Oct <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>10:41</var> PDT Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.

Oct <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>23:02</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>13:24</var> PDT Scheduled - PowerSchool will deploy versions 23.10.37.0 and 25.7.16.0 of eFinancePlus to the Production environment. Please note that this maintenance will impact PowerSchool hosted customers only. During this time, the application will be unavailable for most of the maintenance window.

eFinancePlus Version 23.10.37.0 and 25.7.16.0 Upgrade

Oct <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>12:04</var> PDT Scheduled - PowerSchool is performing OS patching reboot for eSchoolPlus, eFinancePlus, and Cognos servers. The application will be unavailable for most of the maintenance window. This maintenance will impact PowerSchool-hosted customers only.

OS Patching Reboot for eSchoolPlus, eFinancePlus, and Cognos Servers

Oct <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>10:37</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.3.0. Customers with auto-update enabled will receive this update during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Version 26.9.3.0 Upgrade Early Deployment

Sep <var data-var='date'>30</var>, <var data-var='time'>12:31</var> PDT Resolved - The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation. Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. PowerSchool Support Team Sep <var data-var='date'>30</var>, <var data-var='time'>12:02</var> PDT Monitoring - We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue. We will provide additional updates as they become available. PowerSchool Support Team Sep <var data-var='date'>30</var>, <var data-var='time'>09:40</var> PDT Investigating - We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data. Our team is actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. PowerSchool Support Team

Analytics Dashboard (A&I)

Sep <var data-var='date'>29</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:35</var> PDT Scheduled - PowerSchool is performing system maintenance on Document Management, Background jobs, including document delivery will continue to process during this maintenance. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity and performance degradation.

System Maintenance - Document Management

Sep <var data-var='date'>28</var>, <var data-var='time'>07:36</var> PDT Resolved - The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation. Sep <var data-var='date'>28</var>, <var data-var='time'>07:14</var> PDT Update - Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes. Sep <var data-var='date'>28</var>, <var data-var='time'>07:14</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>28</var>, <var data-var='time'>07:13</var> PDT Monitoring - Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes. Sep <var data-var='date'>25</var>, <var data-var='time'>08:45</var> PDT Update - We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available. Sep <var data-var='date'>24</var>, <var data-var='time'>10:19</var> PDT Identified - We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.

Connected Intelligence (CI) - Degraded Performance

Sep <var data-var='date'>28</var>, <var data-var='time'>07:35</var> PDT Resolved - Our review of platform performance and customer impact indicates that Analytics & Insights appears to be operating normally at this time. The team is no longer observing the behavior associated with the previously reported issue and will continue to closely monitor the environment to ensure ongoing stability. Sep <var data-var='date'>25</var>, <var data-var='time'>08:41</var> PDT Monitoring - We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health. We will provide additional updates as more information becomes available. Sep <var data-var='date'>24</var>, <var data-var='time'>10:26</var> PDT Identified - We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects. We will provide additional updates as more information becomes available.

Analytics & Insights (A&I) - Degraded Performance

Sep <var data-var='date'>26</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:32</var> PDT Scheduled - PowerSchool will be deploying version 26.9.0.0 of PowerSchool eSchoolPlus SIS to your environment as part of a scheduled maintenance activity. Please note that this maintenance will impact PowerSchool hosted customers only. During this time, the application will be unavailable for most of the maintenance window.

PowerSchool eSchoolPlus SIS Version 26.9.0.0 Upgrade

Sep <var data-var='date'>24</var>, <var data-var='time'>10:22</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>10:12</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:11</var> PDT Scheduled - PowerSchool will perform scheduled maintenance today around 1:12 pm EST. During this maintenance window, eSchoolPlus SSO login will experience a temporary service disruption, and a subset of customers may be unable to access the application using SSO credentials. If alternate login credentials are available, we recommend using them during the maintenance period.

Maintenance Notification - PowerSchool eSchoolPlus SIS

Sep <var data-var='date'>24</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>13:21</var> PDT Scheduled - PowerSchool will be deploying version 26.9.0.0 of Performance Matters Assessment to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Performance Matters Assessment Version 26.9.0.0 Upgrade

Sep <var data-var='date'>23</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>13:14</var> PDT Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub 26.9.3.0. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.

MyPowerHub Release Notification

Sep <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>17:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>10:33</var> PDT Scheduled - PowerSchool is releasing version UIHN_26.6.1.0 of Analytics & Insights to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Please pause any customizations and configuration changes to your environment during this scheduled maintenance period.

A&I Maintenance Release UIHN_26.6.1.0 Notification

Sep <var data-var='date'>19</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>13:32</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.2.0. This maintenance activity will impact PowerSchool-hosted customers only. Customers with auto-update enabled will receive the update during the scheduled maintenance window. During this time, system availability will be limited.

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PowerSchool Products status is UNDER MAINTENANCE

Components with issues

Lastest published events

PowerSchool SIS and Advanced Reports Full VM Restart to Complete OS Patching

Atrieve Maintenance

Naviance Maintenance

PowerSchool Products Services, Components and Regions

Recent PowerSchool Products events

BusinessPlus Maintenance

PowerSchool SIS Core 26.10.0.0 Release Upgrade

Atrieve Maintenance

PowerSchool SIS State/Provincial Reporting Escalation 26.9.3.1 Release

PowerSchool SIS and Advanced Reports Full VM Restart to Complete OS Patching

Atrieve Maintenance