THIS IS A SCHEDULED EVENT Sep <var data-var='date'>12</var>, <var data-var='time'>15:00</var> PDT &nbsp;-&nbsp; Sep <var data-var='date'>13</var>, <var data-var='time'>09:00</var> PDT Aug <var data-var='date'>26</var>, <var data-var='time'>12:15</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

PowerSchool SIS Full VM Restart to Complete OS Patching

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT &nbsp;-&nbsp; Sep <var data-var='date'>11</var>, <var data-var='time'>03:00</var> PDT Aug <var data-var='date'>26</var>, <var data-var='time'>13:35</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>18:00</var> PDT &nbsp;-&nbsp; Aug <var data-var='date'>30</var>, <var data-var='time'>03:00</var> PDT Aug <var data-var='date'>19</var>, <var data-var='time'>12:50</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.8.2.0. Customers with auto-update enabled will receive this update during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Version 26.8.2.0 Upgrade

Aug <var data-var='date'>26</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>13:52</var> PDT Scheduled - We have identified duplicate records across several Enrollment data views within Connected Intelligence. While the underlying Enrollment data is complete, certain records have been duplicated across various views, which may result in inaccurate reporting and analytics. This issue was caused by an unexpected issue within our replication tooling. The issue has been identified, mitigation has been implemented, and a full data reload will be performed to restore data consistency. To ensure data consistency and accuracy, Connected Intelligence will perform a full reload of all Enrollment tables. This reload will remove the duplicate records and ensure Enrollment data is accurately reflected throughout Connected Intelligence.

Connected Intelligence: Enrollment Data Reload – Planned Maintenance Notice

Aug <var data-var='date'>24</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>14:31</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.8.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Escalation 26.8.2.1 Release

Aug <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>06:44</var> PDT Scheduled - As part of planned maintenance in PowerSchool Enrollment, a temporary interruption to Enrollment data replication into Connected Intelligence may occur. Although the PowerSchool Enrollment application is expected to remain available and operating normally throughout the maintenance window, Connected Intelligence will perform a reload of Enrollment data to ensure all Enrollment data is fully synchronized following the maintenance activity.

Connected Intelligence: Enrollment Data Reload - Planned Maintenance Notice

Aug <var data-var='date'>22</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>13:03</var> PDT Scheduled - PowerSchool will be deploying version 26.8.0.0 of Performance Matters Assessment to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Performance Matters Version 26.8.0.0 Upgrade

Aug <var data-var='date'>22</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>12:48</var> PDT Scheduled - PowerSchool will be deploying version 26.8.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.

Special Programs Version 26.8.0.0 Upgrade

Aug <var data-var='date'>21</var>, <var data-var='time'>04:36</var> PDT Resolved - The issue reported for Schoology has been resolved and this incident has been closed. Aug <var data-var='date'>20</var>, <var data-var='time'>20:01</var> PDT Monitoring - We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully. If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below: https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US Once the reauthorization process is completed, scheduled provisioning should resume automatically. We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed. Aug <var data-var='date'>20</var>, <var data-var='time'>12:29</var> PDT Identified - We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required. A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically. https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available. Aug <var data-var='date'>20</var>, <var data-var='time'>11:21</var> PDT Investigating - We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.

Third-party app re-authorization in Schoology

Aug <var data-var='date'>20</var>, <var data-var='time'>09:31</var> PDT Resolved - A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support. Aug <var data-var='date'>20</var>, <var data-var='time'>08:20</var> PDT Monitoring - We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected. Aug <var data-var='date'>20</var>, <var data-var='time'>07:58</var> PDT Investigating - We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.

Investigating Issues Accessing eFP

Aug <var data-var='date'>20</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>12:33</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.8.2.0. Customers with auto-update enabled will receive this update during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Version 26.8.2.0 Early Deployment

Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>12:17</var> PDT Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub 26.8.2.0. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.

MyPowerHub 26.8.2.0 Release Notification

Aug <var data-var='date'>19</var>, <var data-var='time'>13:15</var> PDT Resolved - Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support. Aug <var data-var='date'>19</var>, <var data-var='time'>10:43</var> PDT Monitoring - We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support. Aug <var data-var='date'>19</var>, <var data-var='time'>09:54</var> PDT Update - As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>09:32</var> PDT Update - We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>09:15</var> PDT Investigating - We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

Atrieve - unable to access

Aug <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>09:20</var> PDT Scheduled - We have identified gaps in Enrollment data replication to Connected Intelligence affecting the SUBMISSIONRECORDS and SUBMISSIONRECORDDATAITEMS tables. Data in the SUBMISSIONRECORDS table is incomplete for records created between August 10 and August 17, 2026. Data in the SUBMISSIONRECORDDATAITEMS table is incomplete for records created today. To restore data completeness and ensure accuracy, Connected Intelligence will perform a reload of the affected Enrollment tables. What to Expect This maintenance impacts Enrollment data within Connected Intelligence only. The PowerSchool Enrollment application remains available and is operating normally. Enrollment data in Connected Intelligence may appear incomplete or not fully up to date while the reload is in progress. Data will gradually repopulate in Connected Intelligence during the reload window as records are reprocessed. No customer action is required.

Aug <var data-var='date'>18</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>22:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>09:11</var> PDT Scheduled - PowerSchool will deploy Connected Intelligence version 26.7.0.0 during the scheduled release window. All Connected Intelligence customers are included in this release. No downtime is associated with the maintenance window.

Connected Intelligence 26.7.0.0 Release

Aug <var data-var='date'>15</var>, <var data-var='time'>12:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:46</var> PDT Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.

BusinessPlus Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>16:20</var> PDT Resolved - The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability. Aug <var data-var='date'>11</var>, <var data-var='time'>15:08</var> PDT Monitoring - A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability. Aug <var data-var='date'>11</var>, <var data-var='time'>14:58</var> PDT Update - During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident. Aug <var data-var='date'>11</var>, <var data-var='time'>14:30</var> PDT Investigating - We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.

Investigating Service Degradation Across Multiple Products

Aug <var data-var='date'>11</var>, <var data-var='time'>03:35</var> PDT Resolved - The issue reported for Atrieve Web has been resolved and this incident has been closed. Aug <var data-var='date'>10</var>, <var data-var='time'>10:02</var> PDT Monitoring - We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected. Aug <var data-var='date'>10</var>, <var data-var='time'>09:17</var> PDT Identified - We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress. Aug <var data-var='date'>10</var>, <var data-var='time'>07:42</var> PDT Investigating - We are currently investigating an issue where users aren't able to login to Atrieve Web.

Unable to login to Atrieve Web

Aug <var data-var='date'>10</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>07:13</var> PDT Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.8.1.0. Customers with auto-update enabled will receive this update during the maintenance window. This maintenance will impact a subset of customers who have been notified via a Technote. During this time, system availability will be limited.

PowerSchool SIS State/Provincial Reporting Version 26.8.1.0 Upgrade

Aug <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>10:25</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Aug <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:03</var> PDT Scheduled - PowerSchool will be deploying version 26.7.1.0 of PowerSchool eSchoolPlus SIS to your environment as part of a scheduled maintenance activity. During this time, the application will be unavailable for most of the maintenance window.

PowerSchool eSchoolPlus SIS Version 26.7.1.0 Upgrade

Aug <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>09:47</var> PDT Scheduled - PowerSchool will be performing system maintenance on Special Programs, which includes monthly server restart. System availability will be limited during the maintenance window.

Special Programs Maintenance

Aug <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>10:48</var> PDT Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. This maintenance will impact a subset of customers who have been notified via a Technote. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> PDT Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (26.8.0.0). The application will remain online during the maintenance window. There is no downtime associated with this maintenance. Please refer to the details below.

MyPowerHub 26.8.0.0 Release Notification

Aug <var data-var='date'> 4</var>, <var data-var='time'>01:52</var> PDT Resolved - The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:02</var> PDT Monitoring - We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> PDT Update - We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience. Aug <var data-var='date'> 3</var>, <var data-var='time'>10:58</var> PDT Investigating - We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.

Is PowerSchool Products down?

PowerSchool Products status is UNDER MAINTENANCE

Components with issues

Lastest published events

Connected Intelligence: Enrollment Data Reload – Planned Maintenance Notice

PowerSchool SIS State/Provincial Reporting Escalation 26.8.2.1 Release

Connected Intelligence: Enrollment Data Reload - Planned Maintenance Notice

PowerSchool Products Services, Components and Regions

Recent PowerSchool Products events

PowerSchool SIS Full VM Restart to Complete OS Patching

PowerSchool SIS Full VM Restart to Complete OS Patching

PowerSchool SIS State/Provincial Reporting Version 26.8.2.0 Upgrade

Connected Intelligence: Enrollment Data Reload – Planned Maintenance Notice

PowerSchool SIS State/Provincial Reporting Escalation 26.8.2.1 Release

Connected Intelligence: Enrollment Data Reload - Planned Maintenance Notice