Jul <var data-var='date'> 2</var>, <var data-var='time'>19:51</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:45</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:41</var> GMT-03:00 Identified - We've identified the cause of the issue affecting KYC and KYB identity sessions in Brazil. Our team is actively working with the relevant parties to restore normal service as quickly as possible. We'll provide further updates as more information becomes available. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:06</var> GMT-03:00 Investigating - We're experiencing issues with our government provider in Brazil. As a result, all new KYC and KYB identity sessions are currently stuck until the provider restores service.

Instability with Identity Service

Jun <var data-var='date'>30</var>, <var data-var='time'>18:22</var> GMT-03:00 Resolved - Service restored, we are reprocessing old stuck sessions, will be fixed in a couple of minutes Jun <var data-var='date'>30</var>, <var data-var='time'>18:21</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>17:45</var> GMT-03:00 Investigating - We're experiencing issues with our government provider in Brazil. As a result, all new KYC and KYB identity sessions are currently stuck until the provider restores service.

Issues Affecting KYC and KYB Sessions in Brazil

Jun <var data-var='date'>26</var>, <var data-var='time'>16:30</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>14:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:59</var> GMT-03:00 Scheduled - Mastercard will conduct planned maintenance on File Transfer Services 1.0 / Global File Transfer in Production. Some delays in delivering or retrieving files from Mastercard are expected, but this will not affect operations. Transactions will not be affected by this maintenance.

Mastercard File Transfer maintenance

Jun <var data-var='date'>22</var>, <var data-var='time'>20:04</var> GMT-03:00 Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>12:31</var> GMT-03:00 Monitoring - A delay in SFTP report processing may occur, which could cause some presentments to miss the daily cutoff and be included in the following day's SFTP report. In that scenario, the settlement debt shown in the dashboard for today may be higher than the amount reported in that day's SFTP file. For accurate reconciliation, the combined debt reported across both consecutive SFTP files should be compared against the combined settlement debt for the same period shown in the dashboard. At this time, no client impact has been identified.

Delay in processing SFTP reports

Jun <var data-var='date'>18</var>, <var data-var='time'>11:30</var> GMT-03:00 Resolved - A delay in processing the SFTP reports caused some presentments to miss yesterday's cutoff. As a result, those presentments will be included in today's SFTP report. Because of this, yesterday's settlement debt may be higher than the amount reported in yesterday's SFTP file. To reconcile correctly, the combined debt reported in yesterday's and today's SFTP files should match the combined settlement debt for yesterday and today as shown in the dashboard.

Jun <var data-var='date'>18</var>, <var data-var='time'>08:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>06:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>10:34</var> GMT-03:00 Scheduled - During the maintenance window, the issuing service will remain operational. However, there may be temporary delays in the transactional flow, including errors or timeouts. No downtime is expected during this period. If you detect issues outside this timeframe, please create a ticket including endpoint, parameters, and timestamp for further analysis.

Scheduled Maintenance - Issuing service

Jun <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:19</var> GMT-03:00 Scheduled - Mastercard will conduct planned maintenance on File Transfer Services 1.0 / Global File Transfer in Production. Some delays in delivering or retrieving files from Mastercard are expected, but this will not affect operations. Transactions will not be affected by this maintenance.

Mastercard File Transfer Services 1.0 / Global File Transfer in maintenance

Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>15:40</var> GMT-03:00 Scheduled - To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system. This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window. We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.

Production environments update

Jun <var data-var='date'> 1</var>, <var data-var='time'>17:20</var> GMT-03:00 Resolved - Users were unable to log in to the dashboard for approximately 20 minutes. The issue has been fixed, and access has been fully restored. We apologize for the inconvenience.

Dashboard login issue resolved

Jun <var data-var='date'> 1</var>, <var data-var='time'>04:59</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. Jun <var data-var='date'> 1</var>, <var data-var='time'>04:40</var> GMT-03:00 Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.

Instability with Core Services

May <var data-var='date'>20</var>, <var data-var='time'>11:57</var> GMT-03:00 Resolved - Mastercard reported a degradation affecting MDES services between 4:00 AM and 8:00 AM (UTC-3). The incident was resolved after Mastercard implemented a fix, and services are currently operating normally.

Mastercard degradation MDES services

May <var data-var='date'>19</var>, <var data-var='time'>20:13</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. May <var data-var='date'>19</var>, <var data-var='time'>19:58</var> GMT-03:00 Update - We are actively investigating this issue. Our technical team is working to identify the root cause and we will provide regular updates. May <var data-var='date'>19</var>, <var data-var='time'>19:39</var> GMT-03:00 Investigating - We are currently investigating an issue that may be affecting the Dashboard chat and ticket creation. Our technical team is working to identify and resolve the problem as quickly as possible.

Instability with Dashboard Service

May <var data-var='date'>19</var>, <var data-var='time'>08:15</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>06:15</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>06:14</var> GMT-03:00 Scheduled - We will perform a maintenance on the Payment Processor service. During the maintenance window, the service will remain operational. However, there may be temporary delays in the transactional flow, including errors and timeouts. No downtime is expected during this period. No action is required on your side.

Payment Processor service

May <var data-var='date'>17</var>, <var data-var='time'>08:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>00:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>11:03</var> GMT-03:00 Scheduled - Mastercard has scheduled maintenance for its Clearing Service to help improve reliability and security. During this window, customers may experience intermittent issues with related file transfer functions. We apologize for any inconvenience.

Mastercard Clearing Service maintenance

May <var data-var='date'>13</var>, <var data-var='time'>11:08</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>02:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>16:48</var> GMT-03:00 Scheduled - Mastercard has scheduled maintenance for the Clearing Service during this window to improve reliability and security. Customers may experience delays and login issues for file transfers during the maintenance period. We apologize for any inconvenience.

May <var data-var='date'>10</var>, <var data-var='time'>03:30</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>00:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> GMT-03:00 Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> GMT-03:00 Scheduled - Mastercard has scheduled maintenance for the Clearing Service to improve reliability and security. During this window, customers may experience intermittent issues with related file exchange functions. We apologize for any inconvenience.

Apr <var data-var='date'>23</var>, <var data-var='time'>15:47</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. Apr <var data-var='date'>23</var>, <var data-var='time'>15:35</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability. Apr <var data-var='date'>23</var>, <var data-var='time'>15:24</var> GMT-03:00 Investigating - We are currently investigating an issue where webhooks for card creation and card updates are not being sent. Our team is actively looking into the root cause. We will provide updates as soon as we have more information.

Instability with Cards Service

Apr <var data-var='date'>22</var>, <var data-var='time'>10:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>07:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>11:55</var> GMT-03:00 Scheduled - We will be performing a mandatory migration from Visa Edit Package 4.0 to Visa Clearing Exchange (VCX) during the maintenance window above. Visa Clearing Exchange is the new Visa-provided software that acts as the interface between our processing center and VisaNet, replacing Edit Package 4.0. Expected Impact: - Transactions will not be affected. - Visa settlement file processing may experience delays of up to 30 minutes during the maintenance window. - No service interruption is expected. - All existing file formats, reports, and transmission protocols will remain unchanged after migration. We will provide updates throughout the maintenance window. If you have any questions or concerns, please contact our support team.

Visa Edit Package migration to Visa Clearing Exchange

Apr <var data-var='date'>21</var>, <var data-var='time'>07:13</var> GMT-03:00 Resolved - The issue affecting the receipt of Visa clearing files has been resolved. No customer impact was observed. We will continue to monitor the service closely. The incident is fully resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>01:42</var> GMT-03:00 Identified - We are currently working with Visa to resolve an issue affecting the receipt of clearing files. At this time, we are not observing customer impact. We will continue to provide updates as more information becomes available.The service has been fully restored and is functioning normally. Apr <var data-var='date'>21</var>, <var data-var='time'>00:56</var> GMT-03:00 Investigating - We are currently experiencing delays in the processing of Visa clearing files. Our team is investigating the issue and working to restore normal processing times as quickly as possible. We will provide further updates as soon as more information becomes available.

Instability with Reporting Service

Apr <var data-var='date'>11</var>, <var data-var='time'>15:22</var> GMT-03:00 Resolved - Corrective actions were applied and service has now been restored for Fraud Services. We will continue to monitor the component closely. Apr <var data-var='date'>11</var>, <var data-var='time'>15:17</var> GMT-03:00 Investigating - We are currently experiencing degradation in the Fraud Services component. Our team is actively investigating the issue and working to restore normal service as soon as possible. We will share another update as soon as we have more information.

Degradation in Fraud Services

Apr <var data-var='date'> 6</var>, <var data-var='time'>12:27</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:44</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> GMT-03:00 Investigating - We are currently experiencing issues affecting chargeback creation via both the dashboard and API. Additionally, GET requests to retrieve information for specific chargebacks are also impacted.

Instability with Chargebacks service

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:23</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:29</var> GMT-03:00 Update - We are continuing to investigate this issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:25</var> GMT-03:00 Investigating - We are investigating an issue with the processing of presentation files and VSS files. This could affect the daily presentation report.

Instability with Visa Network

Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>14:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:07</var> GMT-03:00 Scheduled - Mastercard will perform planned maintenance as part of a business continuity exercise. During the maintenance window, the clearing file submission service may experience delays in file transfers. Transaction processing will not be affected.

Mastercard GFT/MFE Planned Maintenance

Mar <var data-var='date'>26</var>, <var data-var='time'>07:32</var> GMT-03:00 Completed - We have completed the scheduled maintenance activities. Impacted services have returned to normal operations. Mar <var data-var='date'>26</var>, <var data-var='time'>07:29</var> GMT-03:00 Verifying - We are verifying the correct operation of the service . We will have news soon. Mar <var data-var='date'>26</var>, <var data-var='time'>06:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>11:03</var> GMT-03:00 Scheduled - During this windows, there may be a temporary interruption of up to 10 minutes, affecting user creation, update, and retrieval operations (errors or timeouts) The transactional flow will not be affected Recomendation: Avoid these operations during the windows or retry in case of errors or timeouts If you detect

Maintenance - User service

Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>05:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>14:58</var> GMT-03:00 Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>18</var>, <var data-var='time'>14:49</var> GMT-03:00 Scheduled - To improve reliability and security, we will be deploying changes to the Crypto service. Impact to the transactions is expected to be minimal, with brief to no interruption during this window. We apologize for any inconvenience this may cause and appreciate your understanding.

Is Pomelo down?

Pomelo status is DEGRADED

Components with issues

Lastest published events

Instability with Identity Service

Issues Affecting KYC and KYB Sessions in Brazil

Mastercard File Transfer maintenance

Pomelo Services, Components and Regions

Recent Pomelo events

Instability with Identity Service

Issues Affecting KYC and KYB Sessions in Brazil

Mastercard File Transfer maintenance

Delay in processing SFTP reports

Delay in processing SFTP reports

Scheduled Maintenance - Issuing service

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Is Pomelo down?

Pomelo status is DEGRADED

Components with issues

Lastest published events

Instability with Identity Service

Issues Affecting KYC and KYB Sessions in Brazil

Mastercard File Transfer maintenance

Pomelo Services, Components and Regions

Recent Pomelo events

Instability with Identity Service

Issues Affecting KYC and KYB Sessions in Brazil

Mastercard File Transfer maintenance

Delay in processing SFTP reports

Delay in processing SFTP reports

Scheduled Maintenance - Issuing service

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!