Apr <var data-var='date'> 2</var>, <var data-var='time'>14:23</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:29</var> GMT-03:00 Update - We are continuing to investigate this issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:25</var> GMT-03:00 Investigating - We are investigating an issue with the processing of presentation files and VSS files. This could affect the daily presentation report.

Instability with Visa Network

Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>14:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:07</var> GMT-03:00 Scheduled - Mastercard will perform planned maintenance as part of a business continuity exercise. During the maintenance window, the clearing file submission service may experience delays in file transfers. Transaction processing will not be affected.

Mastercard GFT/MFE Planned Maintenance

Mar <var data-var='date'>26</var>, <var data-var='time'>07:32</var> GMT-03:00 Completed - We have completed the scheduled maintenance activities. Impacted services have returned to normal operations.Mar <var data-var='date'>26</var>, <var data-var='time'>07:29</var> GMT-03:00 Verifying - We are verifying the correct operation of the service . We will have news soon.Mar <var data-var='date'>26</var>, <var data-var='time'>06:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>11:03</var> GMT-03:00 Scheduled - During this windows, there may be a temporary interruption of up to 10 minutes, affecting user creation, update, and retrieval operations (errors or timeouts) The transactional flow will not be affected Recomendation: Avoid these operations during the windows or retry in case of errors or timeouts If you detect

Maintenance - User service

Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>05:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>14:58</var> GMT-03:00 Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>18</var>, <var data-var='time'>14:49</var> GMT-03:00 Scheduled - To improve reliability and security, we will be deploying changes to the Crypto service. Impact to the transactions is expected to be minimal, with brief to no interruption during this window. We apologize for any inconvenience this may cause and appreciate your understanding.

Emergency maintenance: Crypto Service

Mar <var data-var='date'>12</var>, <var data-var='time'>12:39</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Mar <var data-var='date'>12</var>, <var data-var='time'>12:35</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Mar <var data-var='date'>12</var>, <var data-var='time'>11:50</var> GMT-03:00 Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.

Instability with Tokenization Service

Mar <var data-var='date'>12</var>, <var data-var='time'>09:25</var> GMT-03:00 Resolved - The issue affecting user creation in Users Service has been resolved. Between 08:53 GMT-3 and 09:15 GMT-3, some requests to generate/create users may have failed or been delayed. Service is now operating normally. We will continue monitoring to ensure stability.Mar <var data-var='date'>12</var>, <var data-var='time'>09:18</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Mar <var data-var='date'>12</var>, <var data-var='time'>09:13</var> GMT-03:00 Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.

Instability with Users Service

Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>03:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>15:52</var> GMT-03:00 Scheduled - One of our network providers supporting the PROSA connection will perform scheduled maintenance that may cause intermittent PROSA service disruptions during the maintenance window. The secondary path will remain available.

Maintenance by our connectivity provider

Mar <var data-var='date'>10</var>, <var data-var='time'>10:10</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Mar <var data-var='date'>10</var>, <var data-var='time'>10:06</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Mar <var data-var='date'>10</var>, <var data-var='time'>09:34</var> GMT-03:00 Investigating - We are investigating connectivity errors with our 3DS provider, resulting in possible rejection of 3DS transactions with challenge (OTP)

Instability with Mastercard Network

Mar <var data-var='date'>10</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>05:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>17:14</var> GMT-03:00 Scheduled - To improve reliability and security, we will be deploying changes to the Crypto service. Impact to transaction processing is expected to be minimal, with brief to no interruption during this window. We apologize for any inconvenience this may cause and appreciate your understanding.

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:12</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> GMT-03:00 Monitoring - The provider has implemented a fix and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:04</var> GMT-03:00 Update - We are continuing to investigate this issue.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> GMT-03:00 Investigating - We’re currently experiencing an issue affecting Visa card push provisioning. Starting at approximately 09:15, some users may see failures or delays when attempting to provision/add their Visa card as part of the provisioning flow. Our team is actively investigating and working to restore normal operation. We’ll share further updates as we have more information. Customer impact: Some customers may be unable to complete Visa card push provisioning, or may experience delays.

Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>19</var>, <var data-var='time'>07:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>18</var>, <var data-var='time'>18:04</var> GMT-03:00 Scheduled - To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system. This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window. We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.

Production environments update

Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>19</var>, <var data-var='time'>07:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:02</var> GMT-03:00 Scheduled - To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system. This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window. We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.

Feb <var data-var='date'>12</var>, <var data-var='time'>11:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>09:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:01</var> GMT-03:00 Scheduled - To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system. This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window. We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.

Feb <var data-var='date'> 9</var>, <var data-var='time'>23:10</var> GMT-03:00 Resolved - Between 08:52 PM (GMT-3) and 10:40 PM(GMT-3), some Dashboard users may have experienced anomalous behavior in transaction views, where the most recent transactions were not displayed as expected. The issue temporarily affected data synchronization for transaction displays and has now been fully resolved. Transaction information is currently updating and displaying correctly. No transactions were lost, and the impact was limited to data visibility within the Dashboard. We are reviewing additional measures to reduce the likelihood of similar issues in the future.

Delayed transaction visibility on Dashboard

Feb <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:49</var> GMT-03:00 Scheduled - Our Crypto Service provider will perform regular maintenance in one of their availability zones. Instability could be experienced but it isn't expected.

Crypto service programmed maintenance

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:30</var> GMT-03:00 Resolved - We experienced a disconnection from Servibanca network from 6:38 PM UTC to 7:00 PM UTC

Servibanca network disconnection

Jan <var data-var='date'>25</var>, <var data-var='time'>16:30</var> GMT-03:00 Resolved - All delayed purged transactions have now been processed successfully. We’ve confirmed that all systems are up to date and operating normally.Jan <var data-var='date'>25</var>, <var data-var='time'>16:30</var> GMT-03:00 Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>25</var>, <var data-var='time'>16:17</var> GMT-03:00 Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>25</var>, <var data-var='time'>16:17</var> GMT-03:00 Update - Delayed purged transactions are being processed. We are monitoring closely to ensure everything is up to date.Jan <var data-var='date'>25</var>, <var data-var='time'>14:22</var> GMT-03:00 Monitoring - We are actively monitoring the situation. There are no new updates at this time. We will share further information as soon as it becomes available.Jan <var data-var='date'>25</var>, <var data-var='time'>13:12</var> GMT-03:00 Update - We are continuing to investigate this issue.Jan <var data-var='date'>25</var>, <var data-var='time'>13:06</var> GMT-03:00 Investigating - An issue with upstream card networks may impact the processing of some purged transactions. Our team is monitoring the situation closely and will share updates as they become available.

Processing Delay on Purged Transactions

Jan <var data-var='date'>15</var>, <var data-var='time'>08:33</var> GMT-03:00 Resolved - From 10:43 UTC to 10:46 UTC api.pomelo.la was unavailable due to an update in our systems. All systems are up and running again normally. Sorry for the inconvenience.Jan <var data-var='date'>15</var>, <var data-var='time'>08:30</var> GMT-03:00 Identified - There was an issue while updating one of our ingress gateways.

General probelm with api.pomelo.la

Jan <var data-var='date'>14</var>, <var data-var='time'>04:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>14</var>, <var data-var='time'>00:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>11:18</var> GMT-03:00 Scheduled - One of our external service providers will be performing emergency maintenance. During the maintenance window, intermittent service disruptions may occur, and some transactions may be temporarily impacted. No action is required from customers, and services are expected to recover automatically. Our team will monitor the maintenance closely and confirm once normal service has been fully restored.

Provider Emergency Maintenance

Jan <var data-var='date'> 8</var>, <var data-var='time'>04:53</var> GMT-03:00 Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>04:47</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 8</var>, <var data-var='time'>04:33</var> GMT-03:00 Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 8</var>, <var data-var='time'>04:01</var> GMT-03:00 Investigating - We are currently investigating this issue.

Problems with Cards service

Dec <var data-var='date'>29</var>, <var data-var='time'>17:00</var> GMT-03:00 Resolved - The issue has been resolved and full functionality has been restored.Dec <var data-var='date'>29</var>, <var data-var='time'>15:27</var> GMT-03:00 Monitoring - We’ve applied a fix and are now monitoring the results to ensure full functionality is restored.Dec <var data-var='date'>29</var>, <var data-var='time'>14:51</var> GMT-03:00 Update - We’re continuing to work on the fix and monitoring closely; full functionality will be restored as soon as possible.Dec <var data-var='date'>29</var>, <var data-var='time'>13:08</var> GMT-03:00 Update - We’re continuing to work on a fix and will restore full functionality as soon as possible.Dec <var data-var='date'>29</var>, <var data-var='time'>12:03</var> GMT-03:00 Identified - We have identified two issues affecting our platform: Support tickets (Dashboard): Some users may be unable to create Support tickets from the dashboard or may see errors during submission. Chargebacks (API & Dashboard): Some users may be unable to create chargebacks via the API and dashboard or may experience failed requests. Our team is working to resolve the issues and restore full functionality.

Issues creating Support tickets (Dashboard) and Chargebacks (API & Dashboard)

Dec <var data-var='date'>24</var>, <var data-var='time'>16:12</var> GMT-03:00 Resolved - This incident has been resolved.Dec <var data-var='date'>24</var>, <var data-var='time'>15:44</var> GMT-03:00 Monitoring - A fix has been applied and we’re monitoring to ensure service stability.Dec <var data-var='date'>24</var>, <var data-var='time'>15:18</var> GMT-03:00 Identified - We’ve identified the problem and are working on a fix.Dec <var data-var='date'>24</var>, <var data-var='time'>14:56</var> GMT-03:00 Investigating - We are investigating a problem with our cards service

Problems with cards service

Dec <var data-var='date'> 6</var>, <var data-var='time'>10:10</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Dec <var data-var='date'> 6</var>, <var data-var='time'>09:21</var> GMT-03:00 Update - We have identified the cause of the issue and are implementing a solution. We expect a prompt resolution and will continue monitoring the situation.Dec <var data-var='date'> 6</var>, <var data-var='time'>09:05</var> GMT-03:00 Identified - We are working urgently to restore the service. Most users are experiencing significant disruptions.Dec <var data-var='date'> 6</var>, <var data-var='time'>08:59</var> GMT-03:00 Monitoring - The service is partially restored. Some users may experience performance degradation while we complete the resolution.Dec <var data-var='date'> 6</var>, <var data-var='time'>07:08</var> GMT-03:00 Investigating - We are currently experiencing an outage affecting the VPN connections with our Prosa network provider. The provider is currently investigating the issue and working to restore the VPN tunnels as soon as possible. We will share further updates as they become available. Thank you for your patience and understanding.

Instability with Prosa Network

Dec <var data-var='date'> 5</var>, <var data-var='time'>22:20</var> GMT-03:00 Resolved - The service has been fully restored and is functioning normally.Dec <var data-var='date'> 5</var>, <var data-var='time'>22:18</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.Dec <var data-var='date'> 5</var>, <var data-var='time'>21:50</var> GMT-03:00 Identified - We are currently experiencing an outage affecting the VPN connections with our Prosa network provider. The provider is currently investigating the issue and working to restore the VPN tunnels as soon as possible. We will share further updates as they become available. Thank you for your patience and understanding.Dec <var data-var='date'> 5</var>, <var data-var='time'>21:23</var> GMT-03:00 Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.

Nov <var data-var='date'>18</var>, <var data-var='time'>17:57</var> GMT-03:00 Resolved - This incident has been resolved. Earlier today, our services were affected by an incident with our CDN and edge networking provider, Cloudflare, which resulted in intermittent errors, slow responses, or timeouts for some users. Cloudflare has fully mitigated the underlying issue and our systems have remained stable since. We are no longer observing elevated error rates or latency and all functionality is operating normally. We will continue to monitor our platform closely, and we are reviewing this event with our provider to help prevent similar issues in the future. Thank you for your patience while we worked through this incident.Nov <var data-var='date'>18</var>, <var data-var='time'>12:47</var> GMT-03:00 Monitoring - Cloudflare has implemented fixes and we are monitoring the recovery of Pomelo services. We will continue to monitor closely and provide updates as the situation progresses.Nov <var data-var='date'>18</var>, <var data-var='time'>11:02</var> GMT-03:00 Update - Some Pomelo services are beginning to stabilize, though users may still experience intermittent issues as recovery continues across Cloudflare's network. We continue to monitor the situation and will provide another update shortly.Nov <var data-var='date'>18</var>, <var data-var='time'>09:33</var> GMT-03:00 Identified - We have identified the root cause of the service disruptions affecting Pomelo. The issue is due to an ongoing Cloudflare infrastructure outage that is impacting multiple services across their network. Our team is in contact with Cloudflare support and monitoring their status page for updates on their remediation efforts. We will continue to provide updates as the situation progresses.Nov <var data-var='date'>18</var>, <var data-var='time'>09:06</var> GMT-03:00 Investigating - We are currently investigating this issue.

Is Pomelo down?

Pomelo status is UP

Lastest published events

Instability with Visa Network

Mastercard GFT/MFE Planned Maintenance

Maintenance - User service

Pomelo Services, Components and Regions

Recent Pomelo events

Instability with Visa Network

Mastercard GFT/MFE Planned Maintenance

Maintenance - User service

Emergency maintenance: Crypto Service

Instability with Tokenization Service

Instability with Users Service

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Is Pomelo down?

Pomelo status is UP

Lastest published events

Instability with Visa Network

Mastercard GFT/MFE Planned Maintenance

Maintenance - User service

Pomelo Services, Components and Regions

Recent Pomelo events

Instability with Visa Network

Mastercard GFT/MFE Planned Maintenance

Maintenance - User service

Emergency maintenance: Crypto Service

Instability with Tokenization Service

Instability with Users Service

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!