Jul <var data-var='date'>18</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>16:44</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>16:42</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Jun <var data-var='date'>12</var>, <var data-var='time'>16:26</var> PDT Resolved - This incident has been resolved. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>13:30</var> PDT Investigating - We're currently seeing degraded performance across Polymail—particularly with syncing Gmail messages and loading email content. This appears related to a wider Google Cloud Platform (GCP) outage affecting multiple services globally. Our team is actively monitoring and working to mitigate any disruption. We’ll continue to update you as we learn more. We appreciate your patience and understanding. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Degraded Performence For Google Accounts

Oct <var data-var='date'>10</var>, <var data-var='time'>19:33</var> PDT Resolved - We’re all good, maintenance done! Have a great night! Oct <var data-var='date'>10</var>, <var data-var='time'>19:01</var> PDT Identified - Hi friends, we’ve started planned maintenance of Polymail’s database. We should be back up in approx. 30 min.

Polymail is undergoing routine maintenance

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:28</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>06:58</var> PDT Investigating - We're looking into an issue where email is not sending

Email is not sending

May <var data-var='date'>13</var>, <var data-var='time'>09:33</var> PDT Resolved - Polymail is back up for all platforms and providers. Some notes: - If you notice slow syncing, this is just while Polymail "catches up" with your inbox as many of us have huge inboxes that take a moment to sync, but it will catch/speed up. - There's a fix in the app store if you use iOS. - You may need to go into settings to Clear Cache which takes about 10-15 min and will also clear cache on all platforms (clearing cache in iOS will also reset desktop and web). - We're aware of an issue with forwarding attachments or sending attachments from templates and are working on that now. May <var data-var='date'>13</var>, <var data-var='time'>06:13</var> PDT Monitoring - iOS has a new App Store update available, which fixes the syncing issue. Syncing, sending should all be fixed on all clients and platforms. Let us know if you run into anything else so that we can address it. Thanks again for your patience. May <var data-var='date'>10</var>, <var data-var='time'>14:12</var> PDT Update - We're still waiting for Gmail to remove the rate limit it imposed when Polymail went down. We're going to turn off Gmail temporarily and reenable in 24 hours. We suggest using Gmail/Apple Mail/etc. this weekend and enjoying yourself. We'll be working on it til we're back up completely. Thanks for your patience. Full update emailed to everyone today here: https://share.zight.com/QwuoGmNZ May <var data-var='date'>10</var>, <var data-var='time'>07:51</var> PDT Identified - We’re still working on bugs and bringing everything back up. So sorry again for the extended downtime. All providers are now syncing, but not consistently, and your client may be out of sync. iOS is still down. May <var data-var='date'> 9</var>, <var data-var='time'>15:19</var> PDT Update - Polymail is still down but some services are coming back online. Still seeing some syncing issues, which we're investigating. Desktop and web should start working (if desktop isn't syncing, try web), with Gmail now enabled. iOS is still being fixed. Appreciate you all. If you use the Mac app, you may need to: 1. go to Terminal (cmd + space and type Terminal) 2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail 3. Restart Polymail May <var data-var='date'> 9</var>, <var data-var='time'>12:31</var> PDT Monitoring - We've enabled Gmail. Still seeing syncing issues, investigating. Desktop and web may work (if desktop isn't working, try web). iOS is still being fixed. Appreciate you all. If you use the Mac app, you may need to: 1. go to Terminal (cmd + space and type Terminal) 2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail 3. Restart Polymail May <var data-var='date'> 9</var>, <var data-var='time'>09:06</var> PDT Update - We have re-enabled IMAP and Outlook email. Still investigating an issue with the Gmail API and will keep you up to date as we do. Thanks so much for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>06:22</var> PDT Update - We are still working on the fix, so sorry again. We'll have Polymail back as soon as absolutely possible. No data has been lost or compromised, just a major change that we're working through on our side. Appreciate your support. 🙏🏻 May <var data-var='date'> 7</var>, <var data-var='time'>18:42</var> PDT Update - We know it sounds crazy, but we're still working on this fix. It was a major update, requiring a lot of new code, which we are testing and bug fixing as we speak. Thanks so much for being patient and for the supportive emails. We're working as fast as we possibly can. May <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> PDT Update - Thanks for hanging in there, we've deployed a fix and are just now testing and fixing bugs; we'll be back soon. Thanks again for all the support and your patience. May <var data-var='date'> 7</var>, <var data-var='time'>07:50</var> PDT Update - We're currently testing a fix and backing things up, hold tight. Thanks for all the appreciation and support, you all are amazing. We are really sorry for the downtime, again. 🙏🏻 May <var data-var='date'> 7</var>, <var data-var='time'>04:59</var> PDT Update - We've been working through the night on a fix. One of our primary services, Mongo Atlas, made a change without notifying us beforehand, so we've been working on a fix on out side. Really appreciate your patience. 🙏🏻 May <var data-var='date'> 6</var>, <var data-var='time'>15:06</var> PDT Identified - We're so sorry for the downtime; we know how frustrating this can be. We've figured out the issue and are working on a fix. May <var data-var='date'> 6</var>, <var data-var='time'>13:24</var> PDT Investigating - It appears that one of the services we use, Mongo Atlas, is currently down. We're investigating the cause.

Email not syncing

Dec <var data-var='date'> 8</var>, <var data-var='time'>17:19</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> PST Identified - We are currently aware of an issue where Gmail and Google Workspace users are unable to send emails with attachments and/or links in them.

Degraded Performance For Google Accounts

Nov <var data-var='date'>16</var>, <var data-var='time'>15:45</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>13:51</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>16</var>, <var data-var='time'>13:51</var> PST Scheduled - We are currently undergoing maintenance at this time.

Maintenance

Nov <var data-var='date'>16</var>, <var data-var='time'>09:06</var> PST Resolved - All old/blocked tracking links are now automatically removed when sent from Polymail. This fix doesn’t affect emails sent from Gmail’s app or website, which Polymail has no control over. Nov <var data-var='date'>14</var>, <var data-var='time'>07:01</var> PST Identified - Replying to email threads that have previously used attachment or link tracking (share.polymail.io) are temporarily blocked by Google. More info here: https://mailchi.mp/67b12d124eef/update-to-your-polymail-account-6681266

Gmail/Google Workspace Sending Error

Nov <var data-var='date'>13</var>, <var data-var='time'>10:37</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>08:43</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>13</var>, <var data-var='time'>05:38</var> PST Investigating - We are currently investigating an issue where some Gmail and Google Workspace users are unable to send emails.

Gmail/Google Workspace Unable To Send Emails

Aug <var data-var='date'>23</var>, <var data-var='time'>18:11</var> PDT Resolved - Heroku and the web app appear to be back up! Aug <var data-var='date'>23</var>, <var data-var='time'>17:03</var> PDT Investigating - Heroku is having DNS issues and the Polymail website and desktop app are unavailable. You should still be able to use Polymail on iOS. We’re monitoring the issue and will have the web app back up as soon as it’s fixed. Sorry for the trouble. 🙏🏼

Degraded Service - Web App Issue

May <var data-var='date'>18</var>, <var data-var='time'>20:15</var> PDT Completed - And we're all set, thanks for your patience! May <var data-var='date'>18</var>, <var data-var='time'>19:03</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>19:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

We will be making upgrades for the next 30-60 min

Apr <var data-var='date'>28</var>, <var data-var='time'>22:46</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>21:07</var> PDT Identified - The issue has been identified and a fix is being implemented.

We're finishing maintenance, will be back shortly

Apr <var data-var='date'>28</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>18:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>14:32</var> PDT Scheduled - We're making some stability updates. Your email will still be delivered, but Polymail (iOS, desktop, and web app) will be unavailable. Any emails you've scheduled to send (later) during this window will be delayed until we're finished with maintenance.

Polymail will be unavailable from 6PM PST to 9PM PST

Apr <var data-var='date'> 1</var>, <var data-var='time'>09:20</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:45</var> PDT Update - A significant subset of users experienced sync issues. We apologize to all who are affected by the disruption. The issue has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:45</var> PDT Investigating - A significant subset of users experienced sync issues. We apologize to all who are affected by the disruption. The issue has been resolved.

Degraded Service - Sync Issues

Dec <var data-var='date'>14</var>, <var data-var='time'>04:26</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>13:12</var> PST Identified - We're currently seeing degraded performance for Google users due to a Google Cloud service outage. Affected Google users would have seen degraded sync and sending. https://status.cloud.google.com/incidents/SjJ3FN51MAEJy7cZmoss

Degraded Performance For Some Google Accounts

Aug <var data-var='date'>30</var>, <var data-var='time'>12:04</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>11:00</var> PDT Investigating - We are currently investigating an issue where Gmail/GSuite users are unable to send emails.

Gmail/G Suite Unable To Send Emails

Jul <var data-var='date'>12</var>, <var data-var='time'>10:45</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>12</var>, <var data-var='time'>06:09</var> PDT Monitoring - Apple has an ongoing issue where iCloud users may be unable to access their email.

Degraded iCloud Sync

May <var data-var='date'>18</var>, <var data-var='time'>19:29</var> PDT Resolved - The issue has been resolved, all systems should be operational now! May <var data-var='date'>18</var>, <var data-var='time'>18:24</var> PDT Investigating - We're currently investigating an issue that is causing connection issues for Polymail users on the Polymail client. Users may see delays when logging in, sending or receiving emails.

Polymail Webapp Outage

Feb <var data-var='date'>23</var>, <var data-var='time'>21:00</var> PST Resolved - We experienced temporary degraded sync of thread actions taken on Polymail to providers and other devices. The issue is now resolved and any delays experienced should self-resolve!

Degraded Sync of Thread Actions

Dec <var data-var='date'>14</var>, <var data-var='time'>04:00</var> PST Resolved - Google suffered an outage across all Google Services at 4:00AM - 6:00 AM PST. Affected Google users would have seen degraded sync and sending. Google has resolved this issue, and we are monitoring it on our end! https://www.google.com/appsstatus#hl=en&v=status

Degraded Sync for Google Accounts due to Google Outage

Sep <var data-var='date'>28</var>, <var data-var='time'>19:45</var> PDT Resolved - Microsoft has resolved the issue. Sep <var data-var='date'>28</var>, <var data-var='time'>18:15</var> PDT Monitoring - Microsoft has brought in a change to resume syncing for logged in users. Signed out users may see errors while trying to authenticate their account, but anyone logged into their Microsoft accounts should be able to sync and send messages. https://portal.office.com/servicestatus Sep <var data-var='date'>28</var>, <var data-var='time'>15:08</var> PDT Identified - We're currently seeing degraded sync for Microsoft users due to a Microsoft service outage. Affected users may see errors when syncing messages or sending emails. See https://portal.office.com/servicestatus for more details.

Degraded Sync for Microsoft Users due to Outlook Outage

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> PDT Resolved - Apple has fixed their outage and users should be able to sign into their iCloud accounts in Polymail Aug <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> PDT Identified - iCloud services are currently down due to an outage from Apple. Users with connected iCloud accounts may see sync errors, and the inability to sign in. https://www.apple.com/support/systemstatus/

iCloud Connectivity Issues due to Apple Service Outage

Jul <var data-var='date'>17</var>, <var data-var='time'>17:32</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>14:48</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>17</var>, <var data-var='time'>14:40</var> PDT Monitoring - We experienced temporary connectivity issues due to an outage from one of our upstream network providers. Things should be operational, but we're monitoring the situation!

Temporary Connectivity Issues

Jun <var data-var='date'>10</var>, <var data-var='time'>15:22</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>15:21</var> PDT Monitoring - A fix has been implemented and we're monitoring the issue! Users should now be able to sign back into their iCloud accounts through Polymail. Thanks for the patience! 💌 Jun <var data-var='date'>10</var>, <var data-var='time'>14:10</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>14:09</var> PDT Investigating - We're currently investigating issues affecting iCloud Sign in. Affected users may be seeing a prompt to reauthorize their iCloud accounts and may not be able to sign into their iCloud accounts through Polymail.

iCloud Sign in Errors

Jun <var data-var='date'> 2</var>, <var data-var='time'>18:21</var> PDT Resolved - iCloud users should now be able to access their accounts as Apple has resolved the issue. Thanks! https://www.apple.com/support/systemstatus/ Jun <var data-var='date'> 2</var>, <var data-var='time'>17:17</var> PDT Investigating - Users may not be able to access their iCloud accounts due to an ongoing service outage from Apple/iCloud services. More information here. https://www.apple.com/support/systemstatus/

Is Polymail down?

Polymail status is UP

Lastest published events

Scheduled Maintenance

Degraded Performence For Google Accounts

Polymail is undergoing routine maintenance

Polymail Services, Components and Regions

Recent Polymail events

Scheduled Maintenance

Degraded Performence For Google Accounts

Polymail is undergoing routine maintenance

Email is not sending

Email not syncing

Degraded Performance For Google Accounts