Sep <var data-var='date'>23</var>, <var data-var='time'>13:47</var> PDT Resolved - Between 04:47 and 05:30 UTC, most Polly features in Slack and on the web dashboard were unavailable, including creating polls, voting and viewing results. Some actions taken during this window, including votes, may not have been recorded; affected users may need to vote again. Service was fully restored at 05:30 UTC.

Polly unavailable in Slack and on the web dashboard

Sep <var data-var='date'>22</var>, <var data-var='time'>23:00</var> PDT Resolved - Some users experienced slower response times, unresponsive buttons, and delayed poll result updates in Slack. The issue was caused by unusually high load and has been resolved. Issue completely resolved at 24 Sep 2026, 06:16 UTC

Slower performance and delayed updates in Slack

Feb <var data-var='date'>13</var>, <var data-var='time'>15:28</var> PST Resolved - Polly MS Teams app is back to normal Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> PST Update - We are still investigating the issue. Feb <var data-var='date'>13</var>, <var data-var='time'>11:36</var> PST Investigating - Polly MS Teams app is experiencing a loading issue on the personal tab for specific MS Teams desktop clients.

Polly MS Teams app loading issue

Oct <var data-var='date'>20</var>, <var data-var='time'>18:43</var> PDT Resolved - AWS services have returned to normal operations, and all Polly services remain fully operational. Our engineering team continues to monitor system health closely to ensure ongoing stability. Oct <var data-var='date'>20</var>, <var data-var='time'>08:51</var> PDT Update - AWS is again experiencing a recurrence of service issues, which may cause partial degradation for Polly services. Our engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>06:06</var> PDT Update - We’re closely observing system performance. AWS has continued to report steady recovery across all affected services. Oct <var data-var='date'>20</var>, <var data-var='time'>04:28</var> PDT Update - AWS has continued to report steady recovery across all affected services. Our monitoring confirms that Polly services are operational. We’ll continue to monitor AWS’s final recovery steps and will mark this incident as resolved once AWS confirms full restoration across their infrastructure. Oct <var data-var='date'>20</var>, <var data-var='time'>03:21</var> PDT Update - Based on the latest update from AWS, the underlying issue has been resolved. AWS is now in the process of monitoring and verifying full recovery across their affected services. All Polly services are now fully operational. Our engineering team is closely monitoring the health of the system to ensure continued stability and performance. Oct <var data-var='date'>20</var>, <var data-var='time'>02:58</var> PDT Monitoring - We are currently experiencing partial service degradation due to an ongoing AWS outage affecting some of our services. Our engineering team is actively monitoring the situation and working to mitigate any impact. We’ll continue to provide updates on this page as more information becomes available.

Some Polly Features Are Unavailable Due to AWS Outage

Feb <var data-var='date'>26</var>, <var data-var='time'>20:12</var> PST Resolved - Issue is resolved, Polly Slack app is back to normal Feb <var data-var='date'>26</var>, <var data-var='time'>11:25</var> PST Update - We are still monitoring the situation and will provide further updates as needed. Feb <var data-var='date'>26</var>, <var data-var='time'>09:46</var> PST Update - We are actively monitoring the situation and will provide further updates as needed. Feb <var data-var='date'>26</var>, <var data-var='time'>09:27</var> PST Investigating - We’re currently experiencing an issue where Polly features are unavailable due to an ongoing Slack outage. Since Polly relies on Slack to function, this outage is impacting our ability to process pollys and responses. We’re closely monitoring the situation and will update you as soon as Slack resolves the issue. In the meantime, you can check Slack’s status page (https://slack-status.com) for real-time updates.

Some Polly Features Are Unavailable Due to Slack Outage

Sep <var data-var='date'> 9</var>, <var data-var='time'>11:25</var> PDT Resolved - Issue is resolved, Polly slack app is back to normal Sep <var data-var='date'> 9</var>, <var data-var='time'>11:24</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:25</var> PDT Investigating - We are investigating the issue

Polly creation from slack is not working

Jul <var data-var='date'> 1</var>, <var data-var='time'>01:40</var> PDT Resolved - This issue has been resolved. DNS propagation took little longer to effect. Jul <var data-var='date'> 1</var>, <var data-var='time'>01:30</var> PDT Investigating - Slack web voting and QnA are not accessible.

Slack web voting and QnA Outage

Jun <var data-var='date'> 7</var>, <var data-var='time'>12:57</var> PDT Resolved - Services began to restore at 12:30pm PDT and were completely recovered by 12:48. We identified the issue during an infrastructure update. During this time any interaction from within Slack would not have been registered (sending or responding to pollys). Web app interactions were not impacted at all. Any scheduled pollys during this period were delayed but are now being sent. Jun <var data-var='date'> 7</var>, <var data-var='time'>12:44</var> PDT Investigating - Starting at 12:20pm PDT Polly for Slack services began to experience an outage. We are currently investigating.

Polly for Slack services are currently expereincing issues.

Apr <var data-var='date'>11</var>, <var data-var='time'>17:00</var> PDT Resolved - Polly for Slack was unavailable from 5:00pm till 5:56pm on Thursday April 11, 2024 due to an expired certificate. This was resolved by renewing the certificate. This blocked access to the web app, authoring and responding to pollys.

Polly for Slack unavailable

Dec <var data-var='date'>12</var>, <var data-var='time'>07:44</var> PST Resolved - Issue resolved, Polly Slack is back to normal Dec <var data-var='date'>12</var>, <var data-var='time'>07:12</var> PST Update - Investigating the issue Dec <var data-var='date'>12</var>, <var data-var='time'>06:15</var> PST Investigating - The Polly Slack web app and Polly Slack app are having an outage, investigation is in progress.

Slack web app and Slack app are experiencing outage

Nov <var data-var='date'>27</var>, <var data-var='time'>07:27</var> PST Resolved - Slack Polly is back to normal. Issue was resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>07:21</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>27</var>, <var data-var='time'>07:21</var> PST Investigating - Some Polly for Slack users are experiencing intermittent access to the Slack web app. We are currently investigating this issue.

Slack users are experiencing intermittent access

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:25</var> PST Resolved - Issue resolved. Slack services are back to normal. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:13</var> PST Monitoring - The issue was identified and we are monitoring services. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:09</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:08</var> PST Investigating - We are currently investigating this issue.

Slack interactions are not working

Oct <var data-var='date'> 4</var>, <var data-var='time'>22:01</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 4</var>, <var data-var='time'>14:26</var> PDT Investigating - Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page. After users are being asked to login, they are seeing a 'loading...' message that does not bring up the survey or poll. We are investing the cause of this issue and working to resolve it as soon as possible. We will provide updates as soon as we have them.

Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page

Sep <var data-var='date'>27</var>, <var data-var='time'>13:42</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>13:38</var> PDT Monitoring - Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug. Sep <var data-var='date'>27</var>, <var data-var='time'>13:04</var> PDT Identified - On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST. Sep <var data-var='date'>27</var>, <var data-var='time'>11:16</var> PDT Update - We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard. Sep <var data-var='date'>27</var>, <var data-var='time'>09:46</var> PDT Investigating - We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.

Some results not showing up in Polly for Slack

Aug <var data-var='date'> 2</var>, <var data-var='time'>13:07</var> PDT Resolved - Slack resolved their issues around 11:32am PDT, and Polly operations also resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> PDT Identified - Currently known impacted areas for Polly for Slack users: any area where Polly uses Slack authentication (ie: Logging into the web application, or using a web link for pollys) having channels and channel members be up to date updating the response count for pollys Aug <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> PDT Monitoring - We are monitoring Slack for updates. Aug <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> PDT Investigating - Slack is currently having some issues with messaging, workflows, and general connection issues. This will impact Polly for Slack. You can view Slack's service status page here: https://status.slack.com/

Some users experiencing issues with sending pollys and logins

May <var data-var='date'>11</var>, <var data-var='time'>14:46</var> PDT Resolved - Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action. May <var data-var='date'>11</var>, <var data-var='time'>14:04</var> PDT Identified - The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys. May <var data-var='date'>11</var>, <var data-var='time'>13:57</var> PDT Investigating - Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.

Pollys service impacted for Slack and Zoom

Apr <var data-var='date'>14</var>, <var data-var='time'>13:25</var> PDT Resolved - Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.

Polly is updating with multiple result updates

Apr <var data-var='date'>12</var>, <var data-var='time'>11:32</var> PDT Resolved - Issue resolved Apr <var data-var='date'>12</var>, <var data-var='time'>11:25</var> PDT Monitoring - Servers are under load, balancing the load and monitoring Apr <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Investigating - Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users

Teams Polly app is experiencing Degradation

Apr <var data-var='date'>11</var>, <var data-var='time'>13:00</var> PDT Resolved - We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.

Errors handling polly responses

Oct <var data-var='date'>25</var>, <var data-var='time'>14:30</var> PDT Resolved - Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.

Sending Pollys temporarily impacted

Oct <var data-var='date'>25</var>, <var data-var='time'>11:15</var> PDT Resolved - Between 10:42am and 11:08am PDT sending or responding to pollys through Slack were delayed. The incident is now resolved. No user action is needed to resend or re-respond.

Sending and responding to pollys temporarily impacted

Oct <var data-var='date'>11</var>, <var data-var='time'>17:00</var> PDT Resolved - From 4:44pm PDT to 5:09 PDT some Polly responses were not persisted when voting was attempted through Polly for Slack. Voting on polls for open-ended, rank order, and point-allocation were not affected in Polly for Slack. Voting through web links were not impacted at all. The issue has been resolved and the system is operating normally. Please recast your response if you were unable to respond during this time period.

Some Polly responses not persisting

Oct <var data-var='date'> 6</var>, <var data-var='time'>03:03</var> PDT Resolved - The incident has been resolved and Polly creation/edit and Polly responses should be working as expected Oct <var data-var='date'> 6</var>, <var data-var='time'>02:37</var> PDT Update - The issue is identified, fix is in progress. Oct <var data-var='date'> 6</var>, <var data-var='time'>02:31</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>02:18</var> PDT Investigating - As of 6:36 PDT Users cannot create/edit Polly polls or surveys (scheduled or immediate). Users are unable to respond to Polly. We are investigating this issue and will update this page with more information.

Slack Polly Creation

Aug <var data-var='date'>25</var>, <var data-var='time'>12:13</var> PDT Resolved - This incident is resolved. Responses are now being recorded in slack for polls and surveys that were created before 11:23 AM PDT. For any polls or surveys that were created between 11:23 AM PDT and 12:01 PM PDT responses were not recorded, and those polls/surveys need to be resent. For polls/surveys created after 12:01 PM PDT responses will be recorded and behaving normally. Aug <var data-var='date'>25</var>, <var data-var='time'>11:57</var> PDT Investigating - Starting around 11:23 AM PDT poll and survey responses were not being persisted when responding through slack. Responses coming from web responses are still being persisted. We are currently investigating and will update this page when we have an update.

Slack responses currently not being recorded for polls and surveys.

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:20</var> PDT Resolved - This incident has been resolved. (Note: the last incident Polly for Slack saw was at 12:53pm PDT). Aug <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> PDT Investigating - Polly for Slack service began to see intermittent service issues for some users starting 11:06am PDT. Sending out and responding to pollys could see slight delays, but all are eventually successful. Slack is aware of the issue (https://status.slack.com/2022-08/962ff548f7bd849a) and working on a fix. We will continue to monitor the system and provide updates regularly.

Is Polly down?

Polly status is UP

Lastest published events

Polly unavailable in Slack and on the web dashboard

Slower performance and delayed updates in Slack

Polly MS Teams app loading issue

Polly Services, Components and Regions

Recent Polly events

Polly unavailable in Slack and on the web dashboard

Slower performance and delayed updates in Slack

Polly MS Teams app loading issue

Some Polly Features Are Unavailable Due to AWS Outage

Some Polly Features Are Unavailable Due to Slack Outage

Polly creation from slack is not working