Aug <var data-var='date'>18</var>, <var data-var='time'>06:21</var> UTC Resolved - Everything is back to normal now, with the web application, mobile apps and feeds working as expected. Thanks for your patience while we worked through this! Aug <var data-var='date'>18</var>, <var data-var='time'>06:05</var> UTC Monitoring - The web application and mobile apps are now back up and running, though they are running slightly slower than usual. You may also experience a delay in transactions being imported from bank feeds - we expect it'll take around 5 minutes for new transactions to appear after a sync, for the next 30 minutes or so. More updates will be posted here when we have more information, we appreciate all your patience! Aug <var data-var='date'>18</var>, <var data-var='time'>05:58</var> UTC Identified - We've identified the issue as a database node which was causing the poor performance. A fix has been applied, and things are starting to return to normal. More information will be incoming soon, thanks for your patience here. Aug <var data-var='date'>18</var>, <var data-var='time'>05:49</var> UTC Investigating - Unfortunately, PocketSmith is unavailable right now due to poor performance. This is due to an unexpected issue - we're working on the situation right now to identify what has impacted the application. We're sorry for the issue here, we'll update with more information as soon as it comes to hand.

Unexpected outage and degraded performance

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:11</var> UTC Resolved - Everything is now back to normal, and bank feed imports will occur swiftly after a feed sync completes. Thanks for all your patience as we worked through this issue! Aug <var data-var='date'> 6</var>, <var data-var='time'>06:10</var> UTC Monitoring - The web application and mobile apps continue to be stable. However, after a bank feed sync, there will be a 15-20 minute delay to get your transactions imported into PocketSmith. This delay is likely to continue for the next few hours, and we'll update here as progress is made on reducing this delay. Thanks for your patience. Aug <var data-var='date'> 6</var>, <var data-var='time'>05:45</var> UTC Update - The web application and mobile apps are now back up and running, however you may experience a delay in transactions being imported from bank feeds, for the next 30 minutes or so. Will continue to update here as things evolve, appreciate your patience! Aug <var data-var='date'> 6</var>, <var data-var='time'>05:38</var> UTC Identified - We're applying mitigation measures now, and hope to have the web application and mobile apps available again soon. Will provide more updates soon. Aug <var data-var='date'> 6</var>, <var data-var='time'>05:34</var> UTC Investigating - PocketSmith is mostly unavailable right now, due to an unexpected issue. We're working on the situation and should be back up and running soon. Apologies for the issue, we'll post here again with news as it comes to hand.

Unexpected outage and slow performance

Apr <var data-var='date'>18</var>, <var data-var='time'>22:05</var> UTC Resolved - Feed syncing is now completely back to normal, without any delay for transactions being imported. Thank you for your patience! Apr <var data-var='date'>18</var>, <var data-var='time'>16:39</var> UTC Update - Current estimates indicate that everything will be back to normal in about 8 hours, but feed transaction syncing will continue to be delayed until then. Thanks for your continued patience, we’re continuing to monitor and will update again when we have more information. Apr <var data-var='date'>18</var>, <var data-var='time'>11:38</var> UTC Identified - We're currently working on an issue that is delaying syncing and transaction imports from Feeds into PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll provide timing updates as they become available.

Delay in feed syncing and transaction imports

Mar <var data-var='date'>20</var>, <var data-var='time'>05:51</var> UTC Completed - The changes have completed, without any significant outages or downtime. Everything will be back to normal now, thanks for your patience! Mar <var data-var='date'>19</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC Scheduled - We're performing some upgrades to our bank feeds infrastructure. We don't expect any downtime during this period, however there might be some small patches of intermittent service which will mean that some bank feed actions may fail. We do not expect any significant impact of these activities - bank feeds should remain generally functional during maintenance.

Feed server maintenance may cause patches of intermittent service

Mar <var data-var='date'>19</var>, <var data-var='time'>03:58</var> UTC Completed - The maintenance is partially completed, and will continue tomorrow. Some minor downtime with feeds were experienced at the end of the window, however it's generally gone ahead without issue. We'll resume the work tomorrow. Thanks for your patience! Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>04:41</var> UTC Scheduled - We're performing some upgrades to our bank feeds infrastructure. We don't expect any downtime during this period, however there might be some small patches of intermittent service which will mean that some bank feed actions may fail. We do not expect any significant impact of these activities - bank feeds should remain generally functional during maintenance.

Jan <var data-var='date'> 9</var>, <var data-var='time'>10:35</var> UTC Resolved - Everything is confirmed working well now. Thanks for your patience while this incident was resolved! Jan <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> UTC Monitoring - Queues have cleared and everything is now back to normal. We'll continue monitoring for a bit, then call the incident resolved once it's confirmed that everything is fine. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> UTC Update - The bank feed transaction update queues are starting to clear now, and things are beginning to flow normally again. We're continuing to monitor progress and will update here once things have been fully resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>08:28</var> UTC Update - Feed syncs appear to be completing without issue, however there is still a significant delay in new transactions coming into PocketSmith. We're continuing to work with our upstream provider, and will provide updates as they come to hand. Jan <var data-var='date'> 9</var>, <var data-var='time'>08:28</var> UTC Identified - Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.

Bank feeds delayed due to networking issue

Nov <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Resolved - We're now confident that this problem has resolved. The root cause for the issue was that upstream network provider maintenance caused a significant decrease of network performance between 12pm and 3pm UTC; during this period the application wasn't unavailable, but connecting to it was significantly slower than it should be. The speed issue then had a knock-on effect of dramatically increasing the number of bank feed related jobs waiting to be processed, which occurred in a flood of these arriving to PocketSmith from around 5pm to 7pm UTC, which led to people not being able to connect to PocketSmith at all. We're currently investigating measures to alleviate knock-on issues like this in the future, but for now everything is back to normal. We appreciate all your patience during this outage! Nov <var data-var='date'>20</var>, <var data-var='time'>20:08</var> UTC Monitoring - We believe that the issue relates to extensive worldwide maintenance that our upstream network provider has been performing. Things appear to have returned to normal now, but we'll continue monitoring, and investigating the cause for the issues that people have been experiencing. Nov <var data-var='date'>20</var>, <var data-var='time'>19:45</var> UTC Investigating - Users are currently experience intermittent issues connecting to PocketSmith. We've investigating on this side, and will post an update when we know more.

Intermittent issue connecting to PocketSmith

Jul <var data-var='date'>30</var>, <var data-var='time'>23:26</var> UTC Resolved - The problem has been resolved, the backlog has cleared and processes have changed so that this issue won't occur again. Apologies for the inconvenience caused, we appreciate your patience! Jul <var data-var='date'>30</var>, <var data-var='time'>22:18</var> UTC Monitoring - The application is now back up and running, and we're monitoring things and clearing the backlog of jobs that eventuated from the downtime. We'll post once more once we can consider the incident fully resolved. Thank you for your patience! Jul <var data-var='date'>30</var>, <var data-var='time'>21:49</var> UTC Identified - Our upstream server providers are working on a fix presently, and we're starting to see some connectivity come back. We hope to be back online soon, and will provide more updates as they happen. Jul <var data-var='date'>30</var>, <var data-var='time'>21:42</var> UTC Investigating - PocketSmith is currently experiencing an unexpected outage, likely with the same cause as the most recent outage. We're investigating, and will provide updates as soon as we know more. We're hoping that we should be back soon, thanks for your patience in the meantime.

Unexpected network outage

Jul <var data-var='date'>29</var>, <var data-var='time'>01:26</var> UTC Resolved - All jobs have been reprocessed successfully, and everything is now back to normal again. Thanks again for your patience during this unexpected outage! Jul <var data-var='date'>28</var>, <var data-var='time'>22:47</var> UTC Monitoring - Things are returning to normal in general, though we're still seeing some performance issues, and we have a significant backlog of jobs to reprocess following the outage. We're continuing to work on this side to return things to normal, and will update when everything is fully functional again. We appreciate your patience! Jul <var data-var='date'>28</var>, <var data-var='time'>22:30</var> UTC Update - The application is now up again, however some functionality is still not available, such as bank feeds. We're continuing to investigate and apply fixes. Jul <var data-var='date'>28</var>, <var data-var='time'>22:08</var> UTC Update - Our upstream providers are applying fixes on their side of things, and though we're seeing some improvement, the overall application still remains down. Will update again soon. Jul <var data-var='date'>28</var>, <var data-var='time'>21:50</var> UTC Identified - We've identified that the issue exists with the networking layer at our upstream provider. We're in touch with them to get the issue fixed, and will update here as soon as we know more. Jul <var data-var='date'>28</var>, <var data-var='time'>21:44</var> UTC Investigating - PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.

Unexpected outage

May <var data-var='date'>12</var>, <var data-var='time'>00:45</var> UTC Resolved - The issue has been resolved. Affected feeds will now be able to be synced successfully, but may show an error until next synced. May <var data-var='date'>11</var>, <var data-var='time'>22:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC Investigating - Yodlee, one of our upstream feed providers, is currently experiencing an unplanned outage. During this time, affected feeds may be unable to sync and may show an 'Internal error'. You may also have trouble loading the Feeds section in PocketSmith. We will update this incident when we have more information from Yodlee.

Unexpected outage for some feeds

Mar <var data-var='date'>12</var>, <var data-var='time'>01:40</var> UTC Resolved - We're satisfied that things are now back to normal for feeds. We're sorry for the inconvenience caused, and appreciate your patience during the outage. Mar <var data-var='date'>11</var>, <var data-var='time'>22:58</var> UTC Update - Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime! Mar <var data-var='date'>11</var>, <var data-var='time'>22:57</var> UTC Monitoring - Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime! Mar <var data-var='date'>11</var>, <var data-var='time'>22:33</var> UTC Update - Mitigations are now in place, and we're performing final tests before switching the feeds system back to live. More updates soon. Mar <var data-var='date'>11</var>, <var data-var='time'>21:13</var> UTC Identified - Multiple mitigations are currently being put in place to get your feeds in PocketSmith operational again. We're working hard on getting these up and running, and will update again soon. Mar <var data-var='date'>11</var>, <var data-var='time'>18:07</var> UTC Investigating - We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones. The issue is with our hosting provider for this system, we are working diligently with them. PocketSmith remains operational, and all existing data imported remains available.

Unexpected feeds outage

Mar <var data-var='date'> 4</var>, <var data-var='time'>00:13</var> UTC Completed - Everything is looking great on this side. We'll continue monitoring as per normal, but all feeds should be working without issue now. Please do get in touch if you notice anything untoward. We appreciate your patience during this upgrade! Mar <var data-var='date'> 3</var>, <var data-var='time'>23:33</var> UTC Update - Feeds are back up for everyone now, and we're making sure that things are working correctly now that we've opened feeds back up to all. If everything goes well, we'll update this message with confirmation that the upgrade has been finished. Mar <var data-var='date'> 3</var>, <var data-var='time'>22:51</var> UTC Verifying - The infrastructure updates have gone well, we're just verifying that everything is properly functional before we bring things back fully online. Thanks for your patience, more updates incoming soon. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:10</var> UTC Update - The infrastructure updates have begun, and Feeds are now unavailable. We'll post updates here as progress is made. Mar <var data-var='date'> 3</var>, <var data-var='time'>20:40</var> UTC In progress - Our upgrade work will begin at 10am (in 20 minutes time) NZT, at which point Feeds will become unavailable. Data already imported to PocketSmith will remain available during the upgrade. Feb <var data-var='date'>18</var>, <var data-var='time'>00:56</var> UTC Scheduled - We're performing some upgrades to our Feeds infrastructure. During this time, the Feeds section in PocketSmith will be unavailable. Your data in PocketSmith will still be accessible, and syncing will resume after the upgrade. We'll update this notice as the maintenance progresses.

Feeds unavailable during upgrade

Jan <var data-var='date'>22</var>, <var data-var='time'>00:15</var> UTC Resolved - The incident has been resolved, and affected feeds will sync successfully on their next attempt. We appreciate your patience! Jan <var data-var='date'>21</var>, <var data-var='time'>22:51</var> UTC Identified - We have identified an outage with one of our upstream providers, Yodlee, which is impacting feeds powered by them. During this time, some feeds will be unable to be synced or authorized. The outage doesn't impact feeds supplied via other providers, including Akahu in New Zealand and Basiq for CDR open banking in Australia. Yodlee are investigating and we'll update when we know more.

Partial outage affecting feeds

Nov <var data-var='date'>29</var>, <var data-var='time'>23:58</var> UTC Resolved - Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt. Thanks for your patience and apologies for the inconvenience. Nov <var data-var='date'>29</var>, <var data-var='time'>22:47</var> UTC Identified - We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday. Affected feeds may show an 'Internal error' in PocketSmith. Basiq have been alerted and we expect them to respond shortly. Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

Unexpected outage of Australian CDR feeds

Nov <var data-var='date'>28</var>, <var data-var='time'>23:13</var> UTC Resolved - The outage at Basiq has been resolved, and feeds will now be able to sync successfully. Nov <var data-var='date'>28</var>, <var data-var='time'>20:09</var> UTC Identified - We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'. We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then. Thanks for your patience while Basiq resolve this outage.

Unexpected outage for Australian feeds

Nov <var data-var='date'> 1</var>, <var data-var='time'>00:47</var> UTC Resolved - The issue has now been fixed, thanks for your patience! Oct <var data-var='date'>31</var>, <var data-var='time'>22:30</var> UTC Monitoring - Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk. Oct <var data-var='date'>31</var>, <var data-var='time'>21:03</var> UTC Investigating - We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

Unexpected outage for some Australian feeds

Jun <var data-var='date'>12</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>12</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>01:00</var> UTC Scheduled - Our upstream service provider will be performing general maintenance at the data center which hosts the main PocketSmith application. While downtime is not expected during this period, there is a risk that there might be some disruption during the above time window. Both ourselves and their team will be monitoring the situation closely, to ensure that any problems are resolved swiftly.

Scheduled maintenance at upstream service provider

Apr <var data-var='date'> 4</var>, <var data-var='time'>23:51</var> UTC Resolved - This issue has been resolved, and all backlogs have cleared. We appreciate your patience! Apr <var data-var='date'> 4</var>, <var data-var='time'>21:58</var> UTC Monitoring - Mitigations have been put in place, and all new Feed syncs from now on will return transactions swiftly. All synced performed prior to now will have their transaction delays imported by around 90 minutes. If you're experiencing a delay in transactions being imported, please attempt another sync on your feed and transactions will be imported in a timely manner. Apr <var data-var='date'> 4</var>, <var data-var='time'>21:43</var> UTC Identified - Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced. We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.

Delays in transactions being imported from Feeds

Apr <var data-var='date'> 4</var>, <var data-var='time'>20:16</var> UTC Resolved - Everything is back to normal now, and bank feeds are syncing without issue nor delay. Thanks for your patience while this issue was resolved, sorry again for the inconvenience caused by this unexpected downtime. Apr <var data-var='date'> 4</var>, <var data-var='time'>19:12</var> UTC Update - We're seeing extensive delays on feeds following the application outage, with transactions and data being delayed by about 2 hours after the completion of a successful sync. We'll continue to update this status message as timing becomes clearer. Apologies for the inconvenience this causes, more updates soon! Apr <var data-var='date'> 4</var>, <var data-var='time'>18:48</var> UTC Monitoring - This issue has now been resolved, with the affected power unit having been bypassed at our upstream providers. We'll continue monitoring the situation, but services have been restored. Apr <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC Update - Our upstream providers are continuing to work on a fix for this issue. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:15</var> UTC Identified - Due to an power issue with our upstream provider, all PocketSmith services are down. We're working to restore services at present, and everything should be back soon.

Unexpected Pocketsmith outage

Mar <var data-var='date'>27</var>, <var data-var='time'>20:18</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>04:35</var> UTC Monitoring - Our upstream provider is investigating the issue; in the meanwhile, we have implemented a workaround which should fix the slow load times. We will continue to monitor and update if necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>03:26</var> UTC Identified - We have identified an issue with an upstream provider that is resulting in some potentially slow load times when managing feeds in PocketSmith. We'll update when we know more.

Slow load times for Feeds

Feb <var data-var='date'>19</var>, <var data-var='time'>00:04</var> UTC Resolved - Feeds are now back to normal, we appreciate your patience! Feb <var data-var='date'>18</var>, <var data-var='time'>22:51</var> UTC Update - We're making good progress on clearing the backlog, but it's taking a little longer than expected. We'll update when transaction updates are back to normal. Feb <var data-var='date'>18</var>, <var data-var='time'>21:55</var> UTC Monitoring - We're identified the cause of the delays and have implemented changes to process the backlog of transaction importing. We expect things to be back to normal in approximately 45 minutes. Thanks for your patience! Feb <var data-var='date'>18</var>, <var data-var='time'>21:11</var> UTC Identified - We're currently working on an issue that is delaying transaction imports from Feeds in to PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll get things sped up again as soon as possible.

Delays in transactions showing in PocketSmith from Feeds

Jan <var data-var='date'>26</var>, <var data-var='time'>05:20</var> UTC Resolved - Normal service has resumed, and feeds are syncing without issue. All backlogs have cleared, with transactions arriving right after syncs have completed. Thank you for your patience during this unexpected glitch today, we appreciate your support! Jan <var data-var='date'>26</var>, <var data-var='time'>03:53</var> UTC Update - We're happy to report that the fix put in place appears to have worked, and bank feeds are heading towards normal service now. There is still a large backlog of feed syncs and transaction imports to process however, resulting in significant delays (which could extend up to an hour) after a feed has synced for your transactions to be imported into your account. Thank you for your patience through this incident, we'll update with more information as the backlogs clear and timing changes. Jan <var data-var='date'>26</var>, <var data-var='time'>03:00</var> UTC Monitoring - A fix has been implemented by our upstream providers, and we're monitoring the results. Initial indications are looking positive. We'll provide further updates once feed services are back to regular capacity and we start working through the backlog. Jan <var data-var='date'>26</var>, <var data-var='time'>02:15</var> UTC Update - We're continuing to work with our upstream bank feed service providers to get this problem resolved and get feeds back online. Apologies for the ongoing downtime of feeds here, we'll update this notice as soon as we have more information to share. Jan <var data-var='date'>26</var>, <var data-var='time'>01:18</var> UTC Identified - We've implemented a workaround which means that the PocketSmith web and mobile applications are operating at normal speeds again. This workaround means that bank feeds are experiencing a complete outage now, while we work with our upstream providers to restore full service. Thanks for your patience, we'll update this notice once more information becomes available. Jan <var data-var='date'>26</var>, <var data-var='time'>01:11</var> UTC Investigating - We're experiencing issues with upstream services for bank feeds, meaning that bank feeds are experiencing a partial outage. This is also having a knock-on effect for the main application which is running slower than normal. Workarounds for the main application are being put in place, while we investigate the upstream issues with bank feeds with our provider. We're sorry for the inconvenience, and will update this notice as we learn more.

Degraded performance for bank feeds, application-wide slowdowns occurring

Jul <var data-var='date'>31</var>, <var data-var='time'>11:58</var> UTC Resolved - The backlog of imports has now cleared, and importing transactions from bank feeds after a sync has returned to normal. Thanks for your patience! Jul <var data-var='date'>31</var>, <var data-var='time'>10:06</var> UTC Monitoring - The backlog continues to clear, and the delay will be down to around 3 minutes after a bank feed sync that transactions will be imported. We appreciate your patience! Jul <var data-var='date'>31</var>, <var data-var='time'>03:40</var> UTC Identified - There is a significant backlog of transaction importing from bank feeds that needs to be processed, meaning you will likely see a delay in your transactions being imported from a bank feed, after syncing has completed. The delay at this point will be around 8 minutes, from the time that your bank feed completes syncing, to when your transactions will be imported. We'll continue to update this notice as this backlog decreases. We're sorry for the inconvenience this causes.

Delays in transactions being imported from bank feeds

Jul <var data-var='date'>19</var>, <var data-var='time'>07:45</var> UTC Resolved - The backlog has cleared, and there will no longer be any delay in importing bank feed transactions. Thanks for your patience while this was worked through! Jul <var data-var='date'>19</var>, <var data-var='time'>07:45</var> UTC Update - The backlog has cleared, and there will no longer be any delay in importing bank feed transactions. Thanks for your patience while this was worked through! Jul <var data-var='date'>19</var>, <var data-var='time'>06:54</var> UTC Update - The backlog is nearly cleared, and current delays in importing transactions should now be down to about 2 minutes. More updates soon. Jul <var data-var='date'>19</var>, <var data-var='time'>03:25</var> UTC Update - The delay for bank feed transaction importing is trending down towards 5 minutes, as the backlog clears. We'll next provide an update once the backlog has completely cleared and everything is back to normal again. We appreciate your ongoing patience! Jul <var data-var='date'>19</var>, <var data-var='time'>00:18</var> UTC Update - Going by our numbers, the current backlog will be causing delays of around 10 to 12 minutes for transactions to be imported, after your feed has finished syncing. We'll continue to update here as these numbers change, while the backlog is cleared. Thanks for your patience here, more updates again soon. Jul <var data-var='date'>18</var>, <var data-var='time'>22:48</var> UTC Monitoring - A knock-on effect from an outage this morning is that there is a significant backlog of transaction importing that needs to be processed. You may see a significant delay in your transactions being imported from a bank feed, after syncing has completed. We'll continue to update this notice as this backlog decreases, and we get a better idea of the scale of delay that is being experienced. We're sorry for the inconvenience this causes, stay tuned for more updates!

Jun <var data-var='date'>27</var>, <var data-var='time'>02:30</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>00:55</var> UTC Monitoring - Network connectivity has been restored, and all services are available again. We'll continue monitoring on this side to ensure it doesn't occur again. Appreciate your patience! Jun <var data-var='date'>27</var>, <var data-var='time'>00:51</var> UTC Investigating - PocketSmith is currently experiencing an unexpected network outage, meaning the PocketSmith applications are currently unavailable. We're working with our upstream partner right now to get this issue resolved. Thanks for your patience!

Is PocketSmith down?

PocketSmith status is UP

Lastest published events

Unexpected outage and degraded performance

Unexpected outage and slow performance

Delay in feed syncing and transaction imports

PocketSmith Services, Components and Regions

Recent PocketSmith events

Unexpected outage and degraded performance

Unexpected outage and slow performance

Delay in feed syncing and transaction imports

Feed server maintenance may cause patches of intermittent service

Feed server maintenance may cause patches of intermittent service

Bank feeds delayed due to networking issue