THIS IS A SCHEDULED EVENT Apr <var data-var='date'>26</var>, <var data-var='time'>00:30</var> - <var data-var='time'>03:30</var> UTCApr <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> UTC Scheduled - Dear Valued Customer, We will be conducting a series of planned maintenance activities across our database infrastructure to enhance the overall reliability, performance, and availability of our platform. When is the maintenance? 26th April 2026 00:30 - 26th April 2026 03:30 UTC 25th April 2026 17:30 - 25th April 2026 20:30 PDT What services will be affected? During these maintenance windows, you may experience intermittent disruptions or failures in the following services: SMS, MMS, WhatsApp, and Verify PHLO Phone number and Voice If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Database

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC Resolved - Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Mar <var data-var='date'>28</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolvedMar <var data-var='date'>28</var>, <var data-var='time'>14:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsMar <var data-var='date'>28</var>, <var data-var='time'>14:13</var> UTC Identified - Issue has been identified. Fix is being implemented.Mar <var data-var='date'>28</var>, <var data-var='time'>13:23</var> UTC Investigating - Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

Missing Web hook Events for Voice Calls in India Region

Feb <var data-var='date'> 9</var>, <var data-var='time'>15:59</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>15:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'> 9</var>, <var data-var='time'>14:59</var> UTC Investigating - Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

Voice calls are impacted due to infrastructure issue in US region.

Feb <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> UTC Investigating - Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

Failures to retrieve CDRs in India Region

Feb <var data-var='date'> 8</var>, <var data-var='time'>17:11</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> UTC Investigating - Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

Service degradation - Intermittent Messaging Failures

Feb <var data-var='date'> 8</var>, <var data-var='time'>06:48</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> UTC Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>08:17</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database on Sunday, 8th February 2026 to improve the overall availability of our database engines. During that time, Plivo customers may find intermittent service failure. When is the maintenance? 08th February 2026 03:30 - 08th February 2026 07:30 UTC 07th February 2026 19:30 - 07th February 2026 23:30 PDT What services will be affected? During this maintenance window, you may experience intermittent failures on SMS/MMS/Verify/WhatsApp/RCS requests. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Scheduled Messaging Platform Maintenance

Feb <var data-var='date'> 5</var>, <var data-var='time'>13:01</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> UTC Identified - We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.Feb <var data-var='date'> 5</var>, <var data-var='time'>09:31</var> UTC Monitoring - The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:39</var> UTC Investigating - Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

Outbound call failures in India region for 160 series

Feb <var data-var='date'> 1</var>, <var data-var='time'>14:19</var> UTC Resolved - The carrier has resolved the issue.Feb <var data-var='date'> 1</var>, <var data-var='time'>13:54</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> UTC Investigating - One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

Carrier degradation India

Feb <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> UTC Resolved - We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.Feb <var data-var='date'> 1</var>, <var data-var='time'>11:26</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'> 1</var>, <var data-var='time'>11:04</var> UTC Investigating - We are currently investigating call degradation for the Voice API and Zentrunk services.

Voice and Zentrunk partial outage

Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC Resolved - Incident Summary — Intermittent Voice API Failures (India Region) Incident Window: 12 January, 10:30 AM IST — 11:46 AM IST Impact: Intermittent failures were observed across multiple Voice APIs in the India region, including make call API requests returning HTTP 502 errors. The service was not continuously unavailable, but experienced periodic degradation during the incident window. Summary On 12th January between 10:30 AM and 11:46 AM IST, intermittent failures were observed in Voice APIs in the India region. The service remained available for most of the time, but experienced periodic spikes of failures. The incident was triggered by a spike in CPU utilization on Plivo’s CDR database, which reached 100%, driven by a high volume of list CDR API requests. To contain the database overload, the rate limit quota for list CDR APIs was reduced. During this containment window, some list CDR API requests returned 5xx responses intermittently. These 5xx responses interacted incorrectly with the API Gateway’s circuit breaker logic. The circuit breaker marked the upstream service as unhealthy but failed to route traffic to the configured failover upstream. This caused traffic to be dropped instead of being rerouted, resulting in intermittent 502 errors across a wider set of APIs, including the make call API.

Voice API Intermittent Failures (India Region)

Jan <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>08:25</var> UTC Investigating - We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.

Delivery issue with outbound SMS to the US from certain 10DLC campaigns.

Oct <var data-var='date'>29</var>, <var data-var='time'>14:33</var> UTC Resolved - We experienced intermittent SMS message failures between 13:50 UTC and 13:59 UTC on 29th Oct 2025 due to an underlying infrastructure failure. The issue was auto-recovered, and all systems have since stabilized. Message processing has fully recovered, and the platform is operating normally. Incident Start Time: 29th Oct 2025 13:50 UTC Incident End Time: 29th Oct 2025 13:59 UTC

Intermittent Message Failures

Oct <var data-var='date'>29</var>, <var data-var='time'>06:17</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>06:07</var> UTC Monitoring - The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.Oct <var data-var='date'>29</var>, <var data-var='time'>03:49</var> UTC Investigating - Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

Outbound call failures in India Bangalore Region

Oct <var data-var='date'>27</var>, <var data-var='time'>04:13</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>26</var>, <var data-var='time'>16:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>26</var>, <var data-var='time'>15:35</var> UTC Identified - Dear Valued Customer, We are currently experiencing intermittent issues impacting SMS in India Region. Our Internal team is actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Intermittent SMS failures in India Region

Oct <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> UTC Resolved - Dear Valued Customer, We recently experienced intermittent SMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 6th Oct 2025 14:30 UTC Incident End Time: 7th Oct 2025 03:30 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Intermittent Message failures in India Region

Sep <var data-var='date'>21</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>20</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 9</var>, <var data-var='time'>10:38</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database on Sunday 21st September 2025 to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure. When is the maintenance? 20th September 2025 23:30 - 21st September 2025 01:30 UTC 20th September 2025 16:30 - 20th September 2025 18:30 PDT What services will be affected? All Plivo services will be intermittently impacted. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Sep <var data-var='date'>14</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>14</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>22</var>, <var data-var='time'>06:40</var> UTC Scheduled - Dear Valued Customer, We will be performing a planned database maintenance to improve the overall availability of our database engines. The impact should be minimal and the interruption should last no more than 120 minutes. When is the maintenance? 14th September 2025 05:30 UTC - 14th September 2025 08:30 UTC 13th September 2025 22:30 PDT - 14th September 2025 01:30 PDT What services will be affected? Plivo console If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Console

Sep <var data-var='date'> 8</var>, <var data-var='time'>06:50</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 8</var>, <var data-var='time'>06:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>25</var>, <var data-var='time'>07:23</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database to improve the overall availability of our database engines. When is the maintenance? 8th September 2025 06:30 - 8th September 2025 07:30 UTC 8th September 2025 23:30 - 9th September 2025 00:30 PDT What services will be affected? Console If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Sep <var data-var='date'> 5</var>, <var data-var='time'>06:56</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 5</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>21</var>, <var data-var='time'>11:55</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database to improve the overall availability of our database engines. When is the maintenance? 5th September 2025 06:30 UTC - 5th September 2025 07:30 UTC 4th September 2025 23:30 PDT - 5th September 2025 00:30 PDT What services will be affected? Phone numbers Port-In & Port Out If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Number Porter Database

Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>25</var>, <var data-var='time'>07:13</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database to improve the overall availability of our database engines. When is the maintenance? 4th September 2025 02:00 - 4th September 2025 03:00 UTC 3rd September 2025 19:00 - 3rd September 2025 20:00 PDT What services will be affected? Number Searching,Linking/Un-Linking, Renting and Un-Renting will be impacted during this process. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Number Database

Sep <var data-var='date'> 3</var>, <var data-var='time'>01:37</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>22</var>, <var data-var='time'>06:39</var> UTC Scheduled - Dear Valued Customer, We will be performing a planned Zentrunk CDR database maintenance to upgrade the database to a newer version. The impact should be minimal and the interruption should last no more than 120 minutes. When is the maintenance? 3rd September 2025 00:30 UTC - 3rd September 2025 02:30 UTC 2nd September 2025 17:30 PDT - 2nd September 2025 19:30 PDT What services will be affected? Plivo console - Zentrunk CDR’s If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Aug <var data-var='date'>29</var>, <var data-var='time'>04:54</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>29</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>14</var>, <var data-var='time'>05:14</var> UTC Scheduled - Dear Valued Customer, We will be performing a planned maintenance activity on our DB cluster that serves PHLO executions. The maintenance will improve the overall reliability and availability of the PHLO platform. When is the maintenance? 29th August 2025 04:30 - 29th August 2025 05:30 UTC 28th August 2025 21:30 - 28th August 2025 22:30 PDT What services will be affected? PHLO executions would fail during this time. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo PHLO DB

Aug <var data-var='date'>24</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>24</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> UTC Scheduled - Dear Valued Customer, We will be conducting a planned maintenance on our SMS database infrastructure to improve the reliability and availability of our Messaging platform. When is the maintenance? 24th August 2025 03:30 UTC – 24th August 2025 05:30 UTC 23rd August 2025 20:30 PDT – 23rd August 2025 22:30 PDT What services will be affected? During this window, you may experience intermittent delays or failures in processing SMS , Verify, MMS, WhatsApp requests. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Planned Maintenance Notification – SMS, MMS Platform

Aug <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>20</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>14</var>, <var data-var='time'>16:53</var> UTC Scheduled - Dear Valued Customer, We will be performing a planned maintenance activity on our DB cluster that serves number masking session creation and number masking call flow. The maintenance will improve the overall reliability and availability of the Voice platform. When is the maintenance? 20th August 2025 23:30 UTC - 21st August 2025 00:00 UTC 21st August 2025 05:00 IST - 21st August 2025 05:30 IST What services will be affected? During the maintenance window, Number masking session creation, updation, deletion, retrieval, listing all session and Number masking call flow will be impacted intermittently. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Is Plivo down?

Plivo status is UP

Lastest published events

Maintenance on Plivo Database

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Missing Web hook Events for Voice Calls in India Region

Plivo Services, Components and Regions

Recent Plivo events

Maintenance on Plivo Database

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Missing Web hook Events for Voice Calls in India Region

Voice calls are impacted due to infrastructure issue in US region.

Failures to retrieve CDRs in India Region

Service degradation - Intermittent Messaging Failures

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Is Plivo down?

Plivo status is UP

Lastest published events

Maintenance on Plivo Database

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Missing Web hook Events for Voice Calls in India Region

Plivo Services, Components and Regions

Recent Plivo events

Maintenance on Plivo Database

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Missing Web hook Events for Voice Calls in India Region

Voice calls are impacted due to infrastructure issue in US region.

Failures to retrieve CDRs in India Region

Service degradation - Intermittent Messaging Failures

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!