Aug <var data-var='date'>14</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:57</var> UTC Scheduled - Dear Valued Customer, We will be performing planned maintenance on our carrier layer to improve the overall reliability and resilience of our network infrastructure. Maintenance Window 2026-08-13 22:30 UTC to 2026-08-14 00:30 UTC 2026-08 14 04:00 IST to 2026-08-14 06:00 IST Impact During the maintenance window, customers may experience intermittent call failures or brief connectivity disruptions affecting voice services. Our engineering team will closely monitor the activity to minimize any customer impact. We appreciate your patience and understanding as we complete this maintenance.

Planned maintenance - India carrier layer

Aug <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:55</var> UTC Scheduled - Dear Valued Customer, We will be performing planned maintenance on our carrier layer to improve the overall reliability and resilience of our network infrastructure. Maintenance Window 2026-08-05 18:30 UTC to 2026-08-05 20:30 UTC 2026-08 06 00:00 IST to 2026-08-06 02:00 IST Impact During the maintenance window, customers may experience intermittent call failures or brief connectivity disruptions affecting voice services. Our engineering team will closely monitor the activity to minimize any customer impact. We appreciate your patience and understanding as we complete this maintenance.

Aug <var data-var='date'> 1</var>, <var data-var='time'>03:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>18:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>17:45</var> UTC Identified - We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available. Jul <var data-var='date'>31</var>, <var data-var='time'>17:01</var> UTC Investigating - Dear Valued Customer, We are observing outbound call failures in the India region. Our team is investigating the issue.

Call failures towards India

Jul <var data-var='date'>20</var>, <var data-var='time'>09:15</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>06:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>06:05</var> UTC Investigating - Dear Valued Customers, We are currently observing intermittent call failures affecting both inbound and outbound calls to India. Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible. We will provide our next update within the next 30 minutes.

Intermittent Call failures towards India

Jul <var data-var='date'>17</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>11:41</var> UTC Scheduled - Dear Valued Customer, One of our carrier partners will be performing planned maintenance on their network infrastructure. During the maintenance window, customers may experience intermittent call failures for voice calls terminating to India. When is the maintenance? 17th July 2026 18:30 - 17th July 2026 20:30 UTC 17th July 2026 11:30 - 17th July 2026 13:30 PDT What services will be affected? Voice calls terminating to India may experience intermittent call failures during the maintenance window. All other services are expected to operate normally. We apologize for any inconvenience this may cause and appreciate your patience while our carrier partner completes the maintenance. If you have any questions, please feel free to reach out to our Support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us Posted 8 hours ago. Jul 16, 2026 - 08:45 IST

Planned Maintenance: Intermittent Voice Call Failures to India

Jul <var data-var='date'>16</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>03:15</var> UTC Scheduled - Dear Valued Customer, One of our carrier partners will be performing planned maintenance on their network infrastructure. During the maintenance window, customers may experience intermittent call failures for voice calls terminating to India. When is the maintenance? 16th July 2026 18:30 - 16th July 2026 20:30 UTC 16th July 2026 11:30 - 16th July 2026 13:30 PDT What services will be affected? Voice calls terminating to India may experience intermittent call failures during the maintenance window. All other services are expected to operate normally. We apologize for any inconvenience this may cause and appreciate your patience while our carrier partner completes the maintenance. If you have any questions, please feel free to reach out to our Support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Jul <var data-var='date'>11</var>, <var data-var='time'>09:57</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>09:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>11</var>, <var data-var='time'>07:47</var> UTC Investigating - Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Outbound MMS Failures on Toll-Free Numbers (US & Canada)

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:29</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:40</var> UTC Investigating - Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

Outbound Call Failures

Jun <var data-var='date'>30</var>, <var data-var='time'>09:45</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>09:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC Investigating - Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

Outbound Call Failures for Specific 9180 Caller IDs

Jun <var data-var='date'>19</var>, <var data-var='time'>13:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>13:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>13:01</var> UTC Investigating - Dear Valued Customer, We are experiencing call failures in the India and US region.

Call Failures in US and India regions

Jun <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC Resolved - Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Call failures for 911600 series numbers in India region

Jun <var data-var='date'>12</var>, <var data-var='time'>17:21</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>16:30</var> UTC Monitoring - Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

WhatsApp Business API — Elevated Errors and Delays

Jun <var data-var='date'>12</var>, <var data-var='time'>09:13</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>05:21</var> UTC Investigating - Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

Intermittent Outbound call failures in India region for 9180 series

Jun <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> UTC Resolved - Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

Elevated Call Failure Rate on 9180 Number Series(India Region)

May <var data-var='date'>17</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>11:40</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure. When is the maintenance? 16th May 2026 23:30 - 17th May 2026 02:30 UTC 16th May 2026 16:30 - 16th May 2026 19:30 PDT What services will be affected? All Plivo services will be intermittently impacted. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Database

May <var data-var='date'>12</var>, <var data-var='time'>10:50</var> UTC Resolved - Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Inbound call failures in India region

May <var data-var='date'>11</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>06:41</var> UTC Scheduled - Dear Valued Customer, We will be performing a planned database maintenance to improve the overall availability of our database engines. The impact should be minimal with downtime and should last no more than 180 minutes. When is the maintenance? 11th May 2026 05:00 IST - 11th May 2026 08:00 IST 10th May 2026 23:30 UTC - 11th May 2026 02:30 UTC 10th May 2026 16:30 PDT - 10th May 2026 19:30 PDT What services will be affected? Plivo console If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Console

May <var data-var='date'> 4</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>11:15</var> UTC Scheduled - Dear Valued Customer, We will be conducting a series of planned maintenance activities across our database infrastructure to enhance the overall reliability, performance, and availability of our platform. When is the maintenance? 3rd May 2026 23:30 - 4th May 2026 02:30 UTC 3rd May 2026 16:30 - 3rd May 2026 19:30 PDT What services will be affected? During these maintenance windows, you may experience intermittent disruptions or failures in the following services, not lasting more than few minutes. - Plivo console - Zentrunk CDRs - CDR processing/retrieval, Recording storage/deletion/retrieval and Transcription storage - Number masking session creation, updation, deletion, retrieval, listing all sessions and Number masking call flow. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Maintenance on Plivo Voice Database

Apr <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> UTC Scheduled - Dear Valued Customer, We will be conducting a series of planned maintenance activities across our database infrastructure to enhance the overall reliability, performance, and availability of our platform. When is the maintenance? 26th April 2026 00:30 - 26th April 2026 04:30 UTC 25th April 2026 17:30 - 25th April 2026 21:30 PDT What services will be affected? During these maintenance windows, you may experience intermittent disruptions or failures in the following services: SMS, MMS, WhatsApp, and Verify PHLO Phone number and Voice If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC Resolved - Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Mar <var data-var='date'>28</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolved Mar <var data-var='date'>28</var>, <var data-var='time'>14:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'>28</var>, <var data-var='time'>14:13</var> UTC Identified - Issue has been identified. Fix is being implemented. Mar <var data-var='date'>28</var>, <var data-var='time'>13:23</var> UTC Investigating - Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

Missing Web hook Events for Voice Calls in India Region

Feb <var data-var='date'> 9</var>, <var data-var='time'>15:59</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>15:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:59</var> UTC Investigating - Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

Voice calls are impacted due to infrastructure issue in US region.

Feb <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> UTC Investigating - Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

Failures to retrieve CDRs in India Region

Feb <var data-var='date'> 8</var>, <var data-var='time'>17:11</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> UTC Investigating - Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

Service degradation - Intermittent Messaging Failures

Feb <var data-var='date'> 8</var>, <var data-var='time'>06:48</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>08:17</var> UTC Scheduled - Dear Valued Customer, We will perform planned maintenance on our Plivo database on Sunday, 8th February 2026 to improve the overall availability of our database engines. During that time, Plivo customers may find intermittent service failure. When is the maintenance? 08th February 2026 03:30 - 08th February 2026 07:30 UTC 07th February 2026 19:30 - 07th February 2026 23:30 PDT What services will be affected? During this maintenance window, you may experience intermittent failures on SMS/MMS/Verify/WhatsApp/RCS requests. If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us

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Lastest published events

Planned maintenance - India carrier layer

Planned maintenance - India carrier layer

Call failures towards India

Plivo Services, Components and Regions

Recent Plivo events

Planned maintenance - India carrier layer

Planned maintenance - India carrier layer

Call failures towards India

Intermittent Call failures towards India

Planned Maintenance: Intermittent Voice Call Failures to India

Planned Maintenance: Intermittent Voice Call Failures to India