Jul <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CEST Resolved - Application was down between 00:00 and 01:30 due to our infrastructure provider incident related with critical service: https://status.scaleway.com/incidents/9m3kjv6w4371

Downtime caused by infrastructure provider incident

Jul <var data-var='date'>16</var>, <var data-var='time'>11:24</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>11:12</var> CEST Monitoring - We're aware of an issue affecting new dashboard creation. We've identified the cause and are working on a fix. We'll update you as soon as it's resolved.

Dashboard creations error

Jun <var data-var='date'>24</var>, <var data-var='time'>08:34</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>09:04</var> CEST Identified - We're aware of an issue affecting data imports from HubSpot into Plecto. HubSpot has incorrectly blocked the IP address Plecto connects from, which is preventing HubSpot-connected dashboards from importing and refreshing data. This is a network-level block on HubSpot's side and is not related to your Plecto account, your HubSpot account, or your credentials, no action is needed from you. We're in direct contact with HubSpot to have access restored as quickly as possible, and your HubSpot data will resume updating automatically once it is. All other integrations and dashboards are unaffected. We'll post another update as soon as we have more news.

HubSpot integration imports temporarily unavailable

Jun <var data-var='date'>18</var>, <var data-var='time'>21:51</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>12:55</var> CEST Identified - We're aware of an issue affecting data imports from HubSpot into Plecto. HubSpot has incorrectly blocked the IP address Plecto connects from, which is preventing HubSpot-connected dashboards from importing and refreshing data. This is a network-level block on HubSpot's side and is not related to your Plecto account, your HubSpot account, or your credentials, no action is needed from you. We're in direct contact with HubSpot to have access restored as quickly as possible, and your HubSpot data will resume updating automatically once it is. All other integrations and dashboards are unaffected. We'll post another update as soon as we have more news.

Jun <var data-var='date'>17</var>, <var data-var='time'>15:04</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>14:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>14:05</var> CEST Update - Maintenance of underlying infrastructure Jun <var data-var='date'>17</var>, <var data-var='time'>13:58</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>13:57</var> CEST Identified - The issue has been identified and a fix is being implemented.

Application down due to hosting provider issues

May <var data-var='date'>22</var>, <var data-var='time'>11:48</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>11:24</var> CEST Identified - The issue has been identified and a fix is being implemented.

May <var data-var='date'> 8</var>, <var data-var='time'>13:45</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>12:06</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>09:21</var> CEST Identified - The issue has been identified and a fix is being implemented.

Issues with dashboards rendering and data ingestion

Apr <var data-var='date'>28</var>, <var data-var='time'>17:38</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>16:11</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>16:11</var> CEST Investigating - We are currently investigating this issue.

Application load time issues

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:15</var> CEST Identified - The issue has been identified and a fix is being implemented.

Delay in data ingestion

Mar <var data-var='date'>26</var>, <var data-var='time'>15:52</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:04</var> CET Investigating - We are currently investigating this issue.

Network issues affecting application availability

Mar <var data-var='date'>25</var>, <var data-var='time'>11:04</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>10:40</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>09:18</var> CET Identified - Affected integrations: - Accelo - ActiveCampaign - Asana V2 - Calendly - CallTools - CallTrackingMetrics - Capturi - Capsule CRM - Chargebee - Clio - Clockify - Close - CloudTalk - Copper CRM - Creatio - Delighted - Dialfire - Dialpad - Dinero - Dynamics 365 Business Central - Dynamics 365 Sales - EasyProject - EasyTableBooking - Etrack1 - Fenerum Dynamic - Fiken - FlexyBox - Follow Up Boss - Freshworks CRM - GetAccept - GoHighlevel - Google My Business - Gravity Forms - Guesty V2 - Harvest V2 - HubStaff - InfusionSoft - JustCall - Keatech - Kiflo - Klaviyo V2 - Lime CRM - Linear - Mailchimp - OnlinePOS - Outreach - PagerDuty - Pipeliner CRM - Pirate Weather - QuickBooks Online - Rackbeat - Recruit CRM - Recruitee - ReePay - RingCentral - Salesmate - Scoro - Serio Verify V2 - ServicePOS - SharpSpring - Shopify PI V2 - Shopware - Spotify - Startdeliver - SuperOffice - Teamleader - Teamwork - Telavox - Toggl Track - TOPdesk - TrackingTime - Tripletex - Trustpilot - TypeForm - Uniconta - Vitally - weclapp - WooCommerce - Younium - Zendesk Sell - Zoho Books - Zoho Desk - Zoho Projects - Zoho SalesIQ - ZoneSoft - Zoom - Zoom Phone

Subset of integrations are down

Dec <var data-var='date'> 1</var>, <var data-var='time'>09:20</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:09</var> CET Investigating - We are currently investigating this issue.

Issues with logging in

Nov <var data-var='date'>28</var>, <var data-var='time'>14:20</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>11:06</var> CET Identified - The issue has been identified and a fix is being implemented.

Increased amount of 502 errors

Nov <var data-var='date'>28</var>, <var data-var='time'>14:03</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>11:46</var> CET Identified - The issue has been identified and a fix is being implemented.

Delay in data processing

Nov <var data-var='date'>26</var>, <var data-var='time'>19:03</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>18:38</var> CET Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>26</var>, <var data-var='time'>18:31</var> CET Identified - We're expriencing connectivity issues caused by our hosting provider which cause delays in data processing.

Delays in data processing

Nov <var data-var='date'>26</var>, <var data-var='time'>14:19</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>13:45</var> CET Identified - We're observing connectivity issues across entire platform that are affecting response times and cause delays in data processing.

Delays across the platform

Nov <var data-var='date'>26</var>, <var data-var='time'>10:21</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>09:19</var> CET Investigating - We're seeing an increased amount of 502 errors across the platform, we're investigating the issue

Nov <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> CET Identified - We're seeing a large amount of 500 errors across the platform, we identified the reason and the fix is on the way

Increased error rate

Oct <var data-var='date'>29</var>, <var data-var='time'>14:44</var> CET Resolved - Data imports have fully caught up, everything is operating normally. We apologize for the inconvenience caused. Oct <var data-var='date'>29</var>, <var data-var='time'>14:27</var> CET Update - Data imports are progressing normally, and we expect to be fully caught up with the delay within the next 15 minutes. Oct <var data-var='date'>29</var>, <var data-var='time'>12:55</var> CET Monitoring - We’ve implemented a workaround for the external hosting issue, and data imports are now resuming. We’re currently processing the backlog to catch up with the delay. Oct <var data-var='date'>29</var>, <var data-var='time'>10:05</var> CET Identified - We’re still awaiting recovery of the external hosting component causing interruptions to integration data imports. In parallel, we’re investigating alternative ways to resolve or work around the issue. Oct <var data-var='date'>28</var>, <var data-var='time'>16:00</var> CET Monitoring - We're experiencing interruption of integration data imports due to external hosting component failure. We're awaiting the component to recover.

Issue with integration data imports

Oct <var data-var='date'>12</var>, <var data-var='time'>20:00</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>12</var>, <var data-var='time'>17:00</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>12</var>, <var data-var='time'>11:00</var> CEST Identified - Subset of integrations (notably Close, Quickbooks, Asana, Shopify and others) are not importing data at the moment.

Subset of integrations not importing data

Oct <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST Resolved - The incident has been resolved.

Data imports for some integrations delayed

Sep <var data-var='date'>23</var>, <var data-var='time'>12:57</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>11:56</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>11:44</var> CEST Investigating - We're currently experiencing increased error rate, we're investigating this issue

Aug <var data-var='date'>19</var>, <var data-var='time'>16:01</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>15:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>11:53</var> CEST Investigating - Yesterday, we observed an increased amount of 502 errors on dashboards, which returned while rendering widgets. We deployed a fix yesterday evening, and the situation stabilized. However, today we are once again seeing rendering errors on widgets. Thank you for your patience while we are actively working on solving the issue

Issues with rendering widgets

Aug <var data-var='date'>18</var>, <var data-var='time'>20:09</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>13:51</var> CEST Investigating - We're currently experiencing issues with widgets rendering.

Aug <var data-var='date'>11</var>, <var data-var='time'>14:52</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>14:40</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>11</var>, <var data-var='time'>14:19</var> CEST Investigating - We're currently investigating issues with data imports.

Is Plecto down?

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Lastest published events

Downtime caused by infrastructure provider incident

Dashboard creations error

HubSpot integration imports temporarily unavailable

Plecto Services, Components and Regions

Recent Plecto events

Downtime caused by infrastructure provider incident

Dashboard creations error

HubSpot integration imports temporarily unavailable

HubSpot integration imports temporarily unavailable

Application down due to hosting provider issues

Application down due to hosting provider issues