Feb <var data-var='date'>10</var>, <var data-var='time'>14:54</var> PST Resolved - Our cloud provider has confirmed a full recovery of the service. We have continued monitoring and can confirm that Playvox services are operating normally at this time. This incident is now considered resolved. If you experience any further issues, please don’t hesitate to reach out. Feb <var data-var='date'>10</var>, <var data-var='time'>14:31</var> PST Monitoring - We are currently monitoring the situation as our cloud provider has reported ongoing recovery of the service Feb <var data-var='date'>10</var>, <var data-var='time'>14:30</var> PST Update - We are currently monitoring the situation as our cloud provider has reported ongoing recovery of the service Feb <var data-var='date'>10</var>, <var data-var='time'>14:24</var> PST Identified - We are currently monitoring the situation as our cloud provider has reported ongoing recovery of the service Feb <var data-var='date'>10</var>, <var data-var='time'>14:22</var> PST Investigating - We’re currently experiencing an outage with our cloud provider that may prevent some users from logging into Playvox. Our engineering team is closely monitoring the situation and working directly with the provider to resolve it. You can track the official status updates from our cloud provider at the link below: https://health.aws.amazon.com/health/status

Users may experience issues logging into Playvox

Oct <var data-var='date'>20</var>, <var data-var='time'>15:57</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:52</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>13:06</var> PDT Update - We are seeing signs of service recovery, and performance has improved across affected components. However, AWS has not yet issued a final communication confirming full resolution of the underlying issue. Oct <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Update - We are observing renewed intermittent issues affecting some services. Users may experience occasional errors or degraded performance. Oct <var data-var='date'>20</var>, <var data-var='time'>09:01</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>07:07</var> PDT Monitoring - The platform is currently stable, and services in the affected region are operating normally. Our team continues to closely monitor performance to ensure full recovery and stability. We will provide a final update once the incident is confirmed as fully resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>06:15</var> PDT Investigating - We are currently experiencing a service degradation due to an ongoing AWS outage affecting the us-east-1 region. This may result in increased latency, errors, or partial unavailability for users in this region. Our engineering team is actively monitoring the situation and coordinating with AWS to mitigate the impact. You can follow the official AWS status updates here: https://health.aws.amazon.com/health/status

AWS Outage Impacting Services in us-east-1 Region

Jun <var data-var='date'>13</var>, <var data-var='time'>14:09</var> PDT Resolved - This incident is fully resolved, and our services are back to normal. We appreciate your patience and understanding. If you can continue to see any issues, don't hesitate to get in touch with ou support. Jun <var data-var='date'>13</var>, <var data-var='time'>13:58</var> PDT Monitoring - AWS has fixed the incident on their servers and we have started seeing our services back on track. We continue to monitor it and will post a new update here as soon as it's fully resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>13:48</var> PDT Update - We are beginning to see an improvement in our services. We are in contact with AWS, which is committed to working towards full recovery as soon as possible. Jun <var data-var='date'>13</var>, <var data-var='time'>13:15</var> PDT Update - We continue to see our services impacted by the AWS outage. We are exploring all the options to minimize the impact of this outage, but as of now, we are dependent on them to resolve the issue. You can find more information here: https://health.aws.amazon.com/health/status. Appreciate your patience and understanding. Jun <var data-var='date'>13</var>, <var data-var='time'>12:23</var> PDT Identified - We have identified increased latency on our servers, impacting several areas of the platform, such as scorecards, workloads, coaching, reports, and more. A reported incident in the AWS servers caused this partial outage. We're working with them on reestablishing the service as soon as possible.

AWS incident may impact our services

Mar <var data-var='date'> 3</var>, <var data-var='time'>13:08</var> PST Resolved - We have resolved the issue and all services have been restored to their normal operation. Our team has worked hard to identify and address the root cause of the problem, and we will continue to monitor the situation closely to ensure that everything remains stable. If you have any questions or concerns, please don't hesitate to contact us. We value your feedback and appreciate your patience during this time. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:19</var> PST Update - We're still investigating a degraded performance in the QA module and will report back in one hour. We Appreciate your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> PST Investigating - We continue to investigate and monitor the performance in the QA Module. We will report back in 30 minutes. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:08</var> PST Monitoring - The performance seems to be restored. We're monitoring our servers and will report back in 30 minutes. Mar <var data-var='date'> 3</var>, <var data-var='time'>09:58</var> PST Investigating - We’re currently experiencing degraded performance with the Quality module. Our team is investigating the issue. Next update in 30 minutes.

Investigating degraded performance in the QA Module

Nov <var data-var='date'>30</var>, <var data-var='time'>12:25</var> PST Resolved - We are back to normal operation. Please get in touch with support@playvox.com if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding. Nov <var data-var='date'>30</var>, <var data-var='time'>12:12</var> PST Identified - We have encountered an error within one of our libraries, and you may experience empty page loading. The team is currently working to fix the issue with highest priority.

Dashboard not loading

Sep <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> PDT Resolved - The incident with the third-party application, AWS, is now resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:59</var> PDT Investigating - We have been notified of performance degradation in the AWS service we use in Playvox. Our Engineering team is monitoring the incident, and our services are impacted intermittently. We’re working to mitigate any impact on Playvox applications and API. https://health.aws.amazon.com/health/status

Aug <var data-var='date'>24</var>, <var data-var='time'>22:41</var> PDT Resolved - This incident has been resolved. Please contact support@playvox.com if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding. Aug <var data-var='date'>24</var>, <var data-var='time'>21:08</var> PDT Monitoring - The service has returned to normal levels but we are continuing to monitor the incident, please let us know by reaching out to support@playvox.com in case you still have issues. Aug <var data-var='date'>24</var>, <var data-var='time'>19:54</var> PDT Identified - We have seen significant improvement in the services . We will continue monitoring and working on a permanent fix as quickly as we can. Aug <var data-var='date'>24</var>, <var data-var='time'>19:15</var> PDT Update - We are continuing to experience issues with customer instances hosted in USA, application slow response is expected. Our engineering team is working on a plan to restore functionality. Aug <var data-var='date'>24</var>, <var data-var='time'>17:20</var> PDT Update - We are still working to be 100% operational and will post more information shortly Aug <var data-var='date'>24</var>, <var data-var='time'>16:31</var> PDT Investigating - Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check: https://health.aws.amazon.com/health/status Our engineering team is working with the provider to be 100% operational

Application response time

May <var data-var='date'>25</var>, <var data-var='time'>12:54</var> PDT Resolved - After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific incidents with the impacted clients. If you have a problem uploading your performance files, contact support for further instruction May <var data-var='date'>25</var>, <var data-var='time'>08:04</var> PDT Investigating - We are currently investigating reported issues related to performance FTP files. We will soon update with more information.

Performance FTP uploads

May <var data-var='date'>17</var>, <var data-var='time'>06:58</var> PDT Resolved - All the pending files have been synchronized and the data is now available in the performance reports, Thank you very much for bearing with us on this. If you're still encountering any trouble, let us know at support@playvox.com. May <var data-var='date'>16</var>, <var data-var='time'>20:02</var> PDT Update - All the pending files have been synchronized and the data is now available in the performance reports, we identified a couple of files being uploaded while the synchronization was running, those files will be synced on May 17th at 10:00 CT Thank you very much for bearing with us on this. If you see any file(s) as “failed” status, please retry uploading the file(s). and if you're still encountering any trouble, let us know at support@playvox.com. May <var data-var='date'>16</var>, <var data-var='time'>15:19</var> PDT Monitoring - We're back in operation, at this moment the platform should be able to receive file(s) and they will be marked as “pending” while the data is processed, however, you will be able to see the data after 21:00 Central Time. If you see any file(s) as “failed” status, please retry uploading the file(s). We apologize for any inconvenience due to this issue and hope this issue hasn't caused a major problem. May <var data-var='date'>16</var>, <var data-var='time'>13:13</var> PDT Update - We're still working on the FTP service, We will continue to update the status here. May <var data-var='date'>16</var>, <var data-var='time'>09:59</var> PDT Investigating - We have reports that some customers are experiencing difficulties uploading files via FTP. We are investigating this, and we will provide an update as soon as we have more information.

Investigating issues with FTP Performance

May <var data-var='date'>14</var>, <var data-var='time'>11:34</var> PDT Resolved - We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com. May <var data-var='date'>14</var>, <var data-var='time'>11:01</var> PDT Monitoring - We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance. May <var data-var='date'>14</var>, <var data-var='time'>10:59</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>07:10</var> PDT Update - We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here. May <var data-var='date'>13</var>, <var data-var='time'>17:10</var> PDT Update - We're still working on resolving the issue with the FTP server, We will continue to update the status here. May <var data-var='date'>13</var>, <var data-var='time'>13:45</var> PDT Update - We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update. May <var data-var='date'>13</var>, <var data-var='time'>11:16</var> PDT Update - We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here. May <var data-var='date'>13</var>, <var data-var='time'>10:38</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>13</var>, <var data-var='time'>10:02</var> PDT Update - The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience. May <var data-var='date'>13</var>, <var data-var='time'>07:07</var> PDT Identified - We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue

Degraded performance on SFTP

May <var data-var='date'>11</var>, <var data-var='time'>16:14</var> PDT Resolved - We continue to see our application as 100% functional and without major impacts, if you have any questions about it do not hesitate to contact our support team at: support@playvox.com May <var data-var='date'>11</var>, <var data-var='time'>15:02</var> PDT Update - Our Database provider notified us most of their services are fully functional. We haven't seen any major impact on our application, although we will continue to monitor to ensure the best functionality and performance If you have any issues, do not hesitate to contact our support team at: support@playvox.com May <var data-var='date'>11</var>, <var data-var='time'>12:05</var> PDT Monitoring - We are intensively monitoring our services, and we haven't noticed any significant impact. We will continue to monitor it while the incident with the provider remains open. May <var data-var='date'>11</var>, <var data-var='time'>10:36</var> PDT Investigating - Our Database provider has notified us about an incident with their services that may impact different areas of Playvox. We're investigating the impact of this issue. We'll post here as soon as we have more information. Thanks for your patience.

Degraded performance in all platform

Dec <var data-var='date'> 7</var>, <var data-var='time'>18:03</var> PST Resolved - With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: support@playvox.com Dec <var data-var='date'> 7</var>, <var data-var='time'>15:34</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 7</var>, <var data-var='time'>15:33</var> PST Monitoring - AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly Dec <var data-var='date'> 7</var>, <var data-var='time'>13:08</var> PST Update - We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information Dec <var data-var='date'> 7</var>, <var data-var='time'>12:06</var> PST Update - We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/ Dec <var data-var='date'> 7</var>, <var data-var='time'>10:19</var> PST Update - We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us. Dec <var data-var='date'> 7</var>, <var data-var='time'>09:38</var> PST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>09:37</var> PST Identified - Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/

Application response time (AWS)

Oct <var data-var='date'>27</var>, <var data-var='time'>16:54</var> PDT Resolved - The SFTP Audio server is fully operational now. We're truly sorry for this incident. If you're still experiencing an issue, please contact support@playvox.com. Oct <var data-var='date'>27</var>, <var data-var='time'>15:52</var> PDT Identified - We have identified an expected volume of traffic on our SFTP server, affecting its performance. We're working to restore its full capacity shortly.

Degraded performance on SFTP audio server

Aug <var data-var='date'> 6</var>, <var data-var='time'>05:34</var> PDT Resolved - The fix for this issue has been completed and any evaluation submitted from now on will have the correct calculation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com. Aug <var data-var='date'> 6</var>, <var data-var='time'>05:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>04:06</var> PDT Update - We've started to release a fix for this issue and it may take an hour to full resolution. We appreciate your patience and understanding. Aug <var data-var='date'> 6</var>, <var data-var='time'>02:36</var> PDT Identified - We have identified the root cause of the issue and we're working to resolve it. We will get back as soon as we have more information. Aug <var data-var='date'> 6</var>, <var data-var='time'>01:26</var> PDT Investigating - We have a few customers reporting an issue while submitting an evaluation. We're currently investigating the issue. We'll update the status here as soon as we have more information. We're truly sorry about that.

Evaluations score issues

Jul <var data-var='date'>17</var>, <var data-var='time'>16:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PDT Scheduled - Parts of the Playvox platform will be unavailable due to scheduled maintenance of our database. This planned downtime will affect the following features: - Custom integrations - Servicenow integration - Export Center (exporting evaluation and calibration data) The rest of the platform will be operational during this downtime. If you have any questions or concerns, please reach out to us at support@playvox.com.

Export center and integrations maintenance

Jul <var data-var='date'>13</var>, <var data-var='time'>14:00</var> PDT Resolved - The latency loading interactions and uploading files via FTP are now resolved. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at support@playvox.com. Jul <var data-var='date'>13</var>, <var data-var='time'>13:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>13:16</var> PDT Identified - We have identified that a partial outage in our database provider is generating latency and failure on some of our processes. We will get back as soon as we have more information. Jul <var data-var='date'>13</var>, <var data-var='time'>13:03</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>13</var>, <var data-var='time'>12:52</var> PDT Investigating - We have reports that some customers are experiencing slow responses in loading interaction in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

Latency loading interactions

Apr <var data-var='date'>30</var>, <var data-var='time'>10:15</var> PDT Resolved - This incident has been resolved. If you're still having issues loading pages please reach us at support@playvox.com. We're truly sorry for the interruption today. We appreciate your patience and understanding. Apr <var data-var='date'>30</var>, <var data-var='time'>08:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>07:02</var> PDT Investigating - We have reports of some customers having issues loading certain pages within the platform. For those customers who are unable to access Playvox (e.g. seeing a blank screen or the page just not loading), try a hard refresh on your browser (CTRL/CMD + R/Ctrl + F5), please reach out to support@playvox.com if you still have issues. We'll update shortly when we have new updates on this.

Pages not loading

Sep <var data-var='date'>28</var>, <var data-var='time'>11:14</var> PDT Resolved - We identified an issue affecting load times, latency measurement numbers are now back to normal. If you're still experiencing any issues, please let us know at support@playvox.com. Thanks for your patience. Sep <var data-var='date'>28</var>, <var data-var='time'>10:08</var> PDT Investigating - We have reports that some customers are experiencing slow responses in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

Delays/slow responses

Aug <var data-var='date'>10</var>, <var data-var='time'>16:15</var> PDT Resolved - Issue has been resolved. Delayed workload assignations are now completed and readiness notifications were sent out. Thanks for bearing with us while we fixed this. Aug <var data-var='date'>10</var>, <var data-var='time'>13:43</var> PDT Update - Assignation of delayed workflows are now completed, completion notifications are still pending. If you are still experiencing workload issues let us know at support@playvox.com. Aug <var data-var='date'>10</var>, <var data-var='time'>08:28</var> PDT Monitoring - An issue with workload assignations was reported by some customers, we have investigated and addressed the issue, assignation for all affected workloads is currently in progress and should be completed soon. We are monitoring, please let us know if you're still experiencing any issues. Thanks for your patience, and sorry for the disruption.

Workloads not assigned for some customers

Apr <var data-var='date'>21</var>, <var data-var='time'>08:19</var> PDT Resolved - We received confirmation that affected customers are now able to log in using their Google accounts. Please let us know reaching out to support@playvox.com in case you still have issues. Apr <var data-var='date'>21</var>, <var data-var='time'>07:39</var> PDT Investigating - We received reports that some customers are not being able to log in using their Google Account. We applied a fix to address the Google authentication changes in their service. Access to Playvox using Playvox credentials was not affected. Please reach us to support@playvox.com if you still have issues.

Google SSO authentication issues

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:51</var> PDT Resolved - We're back in normal operation. Apologies for the inconvenience. If you’re still running into any issues, please reach out to us at support@playvox.com Apr <var data-var='date'> 7</var>, <var data-var='time'>14:15</var> PDT Update - We’ve identified and updated a service causing loading issues. Please let us know if you experience additional issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:26</var> PDT Monitoring - We're seeing some signs of recovery, real-time notifications are still disabled. We're monitoring and we'll report back once we have an update to share. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:53</var> PDT Update - Some customers are still reporting latency issues. We're deactivating real-time notifications as it is producing lots of timeouts. We'll be back with more updates soon. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:01</var> PDT Investigating - We're investigating issues with degraded performance. We will keep you posted as soon as we have more information. We're sorry for the disruption.

Delays loading pages

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> PST Resolved - The platform has returned to normal operation. We’re also working on preventive measures to ensure that this doesn’t happen again in the future. If you’re still running into any issues, please reach us at support@playvox.com. Thanks for your continued patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:58</var> PST Investigating - We received multiple reports of exporting issues within the platform, some customers may experience degraded performance, which we are currently investigating.

Exporting Issues

Dec <var data-var='date'>11</var>, <var data-var='time'>12:05</var> PST Resolved - We have monitored and verified that actions on the platform are no longer delayed. We apologize for the inconvenience and thank you for your patience. If you have any questions, please contact our Support team via support@playvox.com Dec <var data-var='date'>11</var>, <var data-var='time'>09:13</var> PST Monitoring - We’re seeing positive signs that functionality is returning to normal. Please let us know if you're experiencing specific issues by submitting a ticket to support@playvox.com Dec <var data-var='date'>11</var>, <var data-var='time'>08:41</var> PST Investigating - We have reports from customers experiencing latency and slow performance on the platform. Our team is currently investigating. Thank you for your patience, and sorry for the disruption.

Slow performance

Jul <var data-var='date'>20</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>14:35</var> PDT Scheduled - On Saturday, July 20th - 2019, we will be having our platform down from 8:00 PM until 8:30 PM PDT. For us, offering the best and most updated product to you is always our priority, that’s why the platform won’t be available during the mentioned time due to the scheduled maintenance.

Platform Maintenance

Jun <var data-var='date'> 1</var>, <var data-var='time'>07:48</var> PDT Completed - The scheduled maintenance is complete. Please report any issues you might experience at support@playvox.com Jun <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>14:06</var> PDT Scheduled - This Saturday, June 1st - 2019, we will be having our platform down from 6:00 AM until 8:00 AM PDT. We are continuously working to improve, that’s why we will be doing some scheduled platform maintenance which is why it will not be available during that time.

Is Playvox down?

Playvox status is UP

Lastest published events

Users may experience issues logging into Playvox

AWS Outage Impacting Services in us-east-1 Region

AWS incident may impact our services

Playvox Services, Components and Regions

Recent Playvox events

Users may experience issues logging into Playvox

AWS Outage Impacting Services in us-east-1 Region

AWS incident may impact our services

Investigating degraded performance in the QA Module

Dashboard not loading

AWS incident may impact our services