Apr <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> PDT Resolved - We observed an increase in error rates for Groups APIs between ~2 pm pacific through ~7 pm pacific on Tuesday April 7 (aka 21:00 UTC April 7 - 02:00 UTC April 8). The initial root cause of this incident was a configuration change.

Increased Error Rates for Groups APIs

Mar <var data-var='date'>24</var>, <var data-var='time'>15:30</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>13:05</var> PDT Monitoring - A change to API request routing has caused a temporary increase in API latency and connection errors. We have deployed a change to mitigate the impact, and we are observing a return to normal latencies.

Elevated API latency and connection failures

Mar <var data-var='date'>18</var>, <var data-var='time'>11:47</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>11:47</var> PDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>18</var>, <var data-var='time'>11:24</var> PDT Monitoring - The issue has been identified and a fix was deployed.Mar <var data-var='date'>18</var>, <var data-var='time'>11:02</var> PDT Investigating - We are currently investigating an increased error rate in Economy apis impacting multiple titles.

Elevated Economy Api Error rate

Mar <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> PST Resolved - Some custom events sent through PlayFab WriteTelemetryEvents API were dropped between 03-03-2026 19:05 UTC to 03-05-2026 00:19 UTC. Our engineers have rolled out a fix, but unfortunately the custom events that were dropped during that window cannot be recovered.

Telemetry Events - Custom events sent through WriteTelemetryEvents API were dropped from 3/3 19:05 - 3/5 00:19 UTC

Feb <var data-var='date'>17</var>, <var data-var='time'>09:00</var> PST Resolved - We observed a spike in errors affecting all Client/LoginWith[Platform] APIs. This was caused by a production deployment that was reverted.

Drop in availability for Client/LoginWith[Platform] APIs

Feb <var data-var='date'>13</var>, <var data-var='time'>11:47</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>12:11</var> PST Investigating - Short term solution is to sign out of GameManager and sign in again. We are currently investigating the root cause and working on a fix.

Failure When Creating New Titles In GameManager

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:27</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:26</var> PST Investigating - This incident has been mitigated.

Delay in processing catalog updates for marketplace offers

Feb <var data-var='date'> 6</var>, <var data-var='time'>15:45</var> PST Resolved - Delays have been resolved. Data is up-to-date.Feb <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> PST Investigating - We are currently experiencing delayed processing of catalog ratings. No data has been lost and engineers are working to resolve this as soon as possible.

Catalog Ratings Processing Delay

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> PST Resolved - InvalidRequest errors have subsided.Feb <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:05</var> PST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>12:53</var> PST Investigating - We are investigating an issue with PurchaseInventoryItem. Error responses take the form of InvalidRequest errors beginning at 18:20 UTC.

PurchaseInventoryItem api failures

Feb <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> PST Identified - Customers may face delays in scaling up Multiplayer Game Servers across multiple regions

Delay in scale-up operations for Multiplayer Game Servers

Jan <var data-var='date'>28</var>, <var data-var='time'>20:06</var> PST Resolved - A fix was deployed, the delays have caught up and bans should be current now.Jan <var data-var='date'>28</var>, <var data-var='time'>14:35</var> PST Investigating - We are currently investigating an issue with Ban updates causing a delay in our processing and updates to Bans that have changed in the last few day across some titles. This is currently impacting and causing inconsistencies: - Across the following APIs: Admin/UpdateBans, Admin/RevokeBans, Admin/RevokeAllBansForUser, Server/UpdateBans, Server/RevokeBans, Server/RevokeAllBansForUser - Modifying bans via the player bans management page in the developer portal

Delay in Ban Updates

Jan <var data-var='date'>20</var>, <var data-var='time'>13:14</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>18</var>, <var data-var='time'>20:31</var> PST Monitoring - A fix has been implemented for experiments created before January 13th, we will continue to validate and monitor health.Jan <var data-var='date'>16</var>, <var data-var='time'>16:37</var> PST Update - A mitigation is being implemented for experiments created before Jan 13th to display updated scorecard data in PlayFab.Jan <var data-var='date'>13</var>, <var data-var='time'>15:55</var> PST Identified - We have identified an issue and are working on fixing an issue with delayed scorecard generation for existing PlayFab experiments. Experiments created on or after Jan 13th are working as expected.

Experimentation scorecard generation delayed

Jan <var data-var='date'>19</var>, <var data-var='time'>01:45</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>18</var>, <var data-var='time'>23:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>18</var>, <var data-var='time'>18:15</var> PST Investigating - Billing Summary daily bill estimates may not contain the most recent day's estimate. We are currently investigating this issue, and expect to populate all daily billing estimates in the summary when the issue is resolved

Billing Summary - Most recent daily bill estimate may be slow to populate

Jan <var data-var='date'>13</var>, <var data-var='time'>19:18</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>11:15</var> PST Monitoring - A fix has been implemented and we are monitoring the results.

A subset of customers saw excessive throttling when calling the Matchmaking Service

Dec <var data-var='date'>23</var>, <var data-var='time'>11:41</var> PST Resolved - Due to a misconfiguration, the PlayFab service was under-reporting operational data such as API volume by approximately 30%, which resulted in lower usage reported on the dashboards for the Title Overview page. There was no impact on data used for Daily Totals Reports. The issue has since been mitigated (the issue began on December 5 and was resolved on December 22).

Lower/incorrect usage reported for Title Overview page dashboards

Dec <var data-var='date'> 4</var>, <var data-var='time'>09:51</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 3</var>, <var data-var='time'>14:02</var> PST Identified - The issue has been identified and a fix is being implemented.

A subset of catalog items created since October 21st have been unable to be redeemed

Nov <var data-var='date'>25</var>, <var data-var='time'>17:18</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>25</var>, <var data-var='time'>17:06</var> PST Monitoring - A fix has been deployed (4:35PM PST) and failure rates are quickly returning to normal. We are continuing to monitor.Nov <var data-var='date'>25</var>, <var data-var='time'>16:53</var> PST Investigating - PlayFab APIs are experiencing intermittent failures in Leaderboard, Lobby and Game Saves services due to failures in an underlying infrastructure dependency. API success rates in these spaces are between 80-100%, with retries leading to success. Failures will manifest as 4XX and 5XX errors.

Intermittent API failures in Leaderboard, Lobby and Game Saves services

Nov <var data-var='date'>24</var>, <var data-var='time'>15:25</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>11:37</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>24</var>, <var data-var='time'>11:37</var> PST Investigating - We are investigating failures causing the Upgrade Account / Plan Recommendation page to not load properly.

Issues loading the Upgrade Account / Plan Recommendation page

Nov <var data-var='date'>14</var>, <var data-var='time'>16:13</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>15:59</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>14</var>, <var data-var='time'>15:28</var> PST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>14</var>, <var data-var='time'>12:46</var> PST Investigating - We are currently experiencing a delay in bulk segmentation features. Customers may experience delays is seeing player profile updates, segment exports and scheduled task.

Bulk Segmentation are delayed

Oct <var data-var='date'>29</var>, <var data-var='time'>16:00</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>11:30</var> PDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>29</var>, <var data-var='time'>10:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>09:17</var> PDT Investigating - We are currently investigating issues related to connectivity across several services.

Widespread Connectivity Issues

Oct <var data-var='date'>24</var>, <var data-var='time'>06:55</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>23</var>, <var data-var='time'>21:32</var> PDT Investigating - We are investigating errors when creating or updating Data Connections definitions in PlayFab.

Errors when creating/updating Data Connections

Oct <var data-var='date'>15</var>, <var data-var='time'>15:45</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>15:30</var> PDT Monitoring - We are investigating an increased failure rate for the Client/LoginWithXbox API.

Increased failure rate for Client/LoginWithXbox API

Oct <var data-var='date'>15</var>, <var data-var='time'>15:00</var> PDT Resolved - We are investigated an failure rate for the Client/LoginWithXbox API.

Increased failure rate for Client/LoginWithXbox

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:40</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'> 9</var>, <var data-var='time'>12:55</var> PDT Investigating - We are observing increased Error Rates for RedeemPlaystationStoreInventoryItems, ConsumePS5Entitlements, and ConsumePSNEntitlements APIs

Increased Error Rates for RedeemPlaystationStoreInventoryItems, ConsumePS5Entitlements, and ConsumePSNEntitlements APIs

Sep <var data-var='date'>16</var>, <var data-var='time'>22:35</var> PDT Resolved - This incident has been solvedSep <var data-var='date'>16</var>, <var data-var='time'>22:27</var> PDT Monitoring - We have identified the issue and are currently monitoring the APIs to ensure stabilitySep <var data-var='date'>16</var>, <var data-var='time'>21:01</var> PDT Investigating - We're currently experiencing a higher than normal level of Lobby API errors and are investigating the issue.

Is PlayFab down?

PlayFab status is UP

Lastest published events

Increased Error Rates for Groups APIs

Elevated API latency and connection failures

Elevated Economy Api Error rate

PlayFab Services, Components and Regions

Recent PlayFab events

Increased Error Rates for Groups APIs

Elevated API latency and connection failures

Elevated Economy Api Error rate

Telemetry Events - Custom events sent through WriteTelemetryEvents API were dropped from 3/3 19:05 - 3/5 00:19 UTC

Drop in availability for Client/LoginWith[Platform] APIs

Failure When Creating New Titles In GameManager

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Is PlayFab down?

PlayFab status is UP

Lastest published events

Increased Error Rates for Groups APIs

Elevated API latency and connection failures

Elevated Economy Api Error rate

PlayFab Services, Components and Regions

Recent PlayFab events

Increased Error Rates for Groups APIs

Elevated API latency and connection failures

Elevated Economy Api Error rate

Telemetry Events - Custom events sent through WriteTelemetryEvents API were dropped from 3/3 19:05 - 3/5 00:19 UTC

Drop in availability for Client/LoginWith[Platform] APIs

Failure When Creating New Titles In GameManager

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!