THIS IS A SCHEDULED EVENT Sep <var data-var='date'>2</var>, <var data-var='time'>21:30</var> PDT &nbsp;-&nbsp; Sep <var data-var='date'>3</var>, <var data-var='time'>02:30</var> PDT Aug <var data-var='date'>20</var>, <var data-var='time'>02:41</var> PDT Scheduled - We will be performing a maintenance activity on the infrastructure managing the PMK control plane. Running workloads on managed Kubernetes clusters are not expected to be impacted. During the activity, PMK management plane components will be restarted, which may cause brief, intermittent unavailability of the PMK management UI and API.

[PMK] Platform9 Internal infrastructure upgrade for PMK

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>21:30</var> PDT &nbsp;-&nbsp; Sep <var data-var='date'>1</var>, <var data-var='time'>02:30</var> PDT Aug <var data-var='date'>20</var>, <var data-var='time'>02:27</var> PDT Scheduled - A scheduled web certificate (.platform9.net) rotation activity for all PMO management planes with platform9.net domain. No downtime is expected, but each region may experience a temporary hiccup only for a few seconds while its certificate is being renewed.

PMO Web Certificate Rotation

Jul <var data-var='date'>24</var>, <var data-var='time'>06:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>05:51</var> PDT Identified - This incident has been identified and may impact CRUD operations Jul <var data-var='date'>24</var>, <var data-var='time'>05:50</var> PDT Investigating - This incident has been identified and may impact CRUD operations

PCD, PMK, PMO Control Plane is experience degradation

Apr <var data-var='date'>23</var>, <var data-var='time'>05:14</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>22:56</var> PDT Identified - An issue has been identified affecting all the PMK Control Planes, and some PMK customers are experiencing service degradation. Our team has identified the issue and is working to implement the fix.

PMK Control Plane is experience degradation

Mar <var data-var='date'>18</var>, <var data-var='time'>21:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>06:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>06:32</var> PDT Scheduled - Upgrade to improve the performance and reliability of our platform. During this maintenance window, users may experience very minimal and brief interruptions as service pods are restarted. We anticipate any impact to be negligible. No action is required from your side. Our team will manage the process end-to-end and update the status page once it is verified and completed. NOTE: This activity is only for our PCD Customers.

[PCD] Scheduled Maintenance: Backend Kubernetes Upgrade

Nov <var data-var='date'>14</var>, <var data-var='time'>11:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>05:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>07:28</var> PST Scheduled - Upgrade to improve the performance and reliability of our platform. During this maintenance window, users may experience very minimal and brief interruptions as services are restarted. We anticipate any impact to be negligible. No action is required from your side. Our team will manage the process end-to-end and update the status page once it is verified and completed.

Sep <var data-var='date'>29</var>, <var data-var='time'>22:14</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>01:32</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>11:00</var> PDT Identified - We are experiencing a major incident for PCD Kubernetes products. Our Engineering team is working on restoring. PCD Virtualization products remain unaffected.

PCD Kuberenetes Outage

Aug <var data-var='date'>25</var>, <var data-var='time'>00:38</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>07:06</var> PDT Scheduled - A scheduled web certificate (.platform9.net) rotation activity for all PMO management planes with platform9.net domain. No downtime is expected, but you may experience a temporary hiccup for a few seconds while accessing your management plane UI.

Jun <var data-var='date'>25</var>, <var data-var='time'>02:27</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>01:52</var> PDT Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>25</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>06:38</var> PDT Scheduled - As part of our ongoing commitment to security and data protection, we will be performing encryption on Kubernetes volumes within our infrastructure. This proactive measure ensures that all data at rest is encrypted using industry-standard mechanisms, in compliance with security best practices and regulatory requirements. During this maintenance window, services relying on the affected Kubernetes volumes experience downtime. Necessary steps are taken to minimize disruption and complete the operation as quickly and safely as possible. No action is required from your side. Our team will be managing the process end-to-end and will update the status page once verified and completed.

[PCD] Scheduled Maintenance: Kubernetes Volume Encryption

Oct <var data-var='date'>15</var>, <var data-var='time'>23:52</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>15</var>, <var data-var='time'>21:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>21:44</var> PDT Scheduled - Platform9 plans to upgrade the infrastructure managing the PMK control plane. This activity is expected to have no impact on running workloads but may cause negligible performance degradation to PMK Management Planes.

[PMK] Platform9 Internal infrastructure upgrade

Sep <var data-var='date'> 4</var>, <var data-var='time'>02:09</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>06:31</var> PDT Scheduled - A scheduled web certificate (.platform9.net) rotation activity for all PMO management planes with platform9.net domain. No downtime is expected, but you may experience a temporary hiccup for a few seconds while accessing your management plane UI.

Jun <var data-var='date'>11</var>, <var data-var='time'>01:02</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>00:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>00:57</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>00:50</var> PDT Investigating - Management Plane is unreachable, our team is actively working on identifying and fixing the issue.

Management Plane UI is unavailable

Jun <var data-var='date'> 6</var>, <var data-var='time'>08:33</var> PDT Completed - The scheduled maintenance has been completed successfully Jun <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>23</var>, <var data-var='time'>12:11</var> PDT Scheduled - *** This maintenance only applies to Platform9 Managed Kubernetes management planes that use the platform9.net domain *** The Ingress controller for all Platform9 Managed Kubernetes deployments will be modified to use the *.platform9.net certificate as the default SSL certificate to avoid intermittent "Invalid Certificate Authority Errors" The maintenance will involve the following steps: - Create the TLS cert - Rollout the Ingress Controller deployment to utilize this certificate There is no downtime expected. Some API calls in flight might timeout or take longer to execute during the rollout of the deployment which will take less than 1 minute.

Ingress Controller Maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>23:11</var> PDT Scheduled - More details about this activity can be found in https://platform9.com/kb/platform9/infrastructure-maintenance-ami-update

Infrastructure Maintenance - AMI Update

Apr <var data-var='date'>23</var>, <var data-var='time'>08:55</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>08:29</var> PDT Scheduled - More details about this activity can be found in https://platform9.com/kb/platform9/infrastructure-maintenance-ami-update

Infrastructure Maintenance - AMI Update - Extending

Apr <var data-var='date'>18</var>, <var data-var='time'>07:33</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>11:06</var> PDT Monitoring - A fix has been implemented and we are continuing to monitor the environments Apr <var data-var='date'>13</var>, <var data-var='time'>08:41</var> PDT Investigating - We're currently investigating an issue related to intermittent management plane instability which may manifest as being unable to login via the UI, API failures, and/or nodes being disconnected.

Intermittent Management Plane Instability

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:10</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>06:49</var> PDT Scheduled - More details about this activity can be found in https://platform9.com/kb/platform9/ingress-controller-migration

Ingress Controller Migration

Mar <var data-var='date'>22</var>, <var data-var='time'>11:45</var> PDT Resolved - Red Hat has marked the incident as resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>11:30</var> PDT Monitoring - Container image pulls may fail for images hosted by Red Hat Quay image registry due to an ongoing incident. For more information, see: https://status.redhat.com/incidents/qh68rjfg6xs6 Nodes where the images are already cached should continue to function for newly-created containers.

Upstream Issue: Red Hat Quay Image Registry Down

Nov <var data-var='date'>27</var>, <var data-var='time'>23:40</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>27</var>, <var data-var='time'>20:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>23</var>, <var data-var='time'>03:55</var> PST Scheduled - Platform9 plans to upgrade the infrastructure managing the PMK control plane. This activity is expected to have no impact on running workloads but may cause negligible performance degradation to PMK Management Planes.

Oct <var data-var='date'>20</var>, <var data-var='time'>02:06</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>20</var>, <var data-var='time'>02:06</var> PDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>00:27</var> PDT Scheduled - A scheduled web certificate (.platform9.net) rotation activity for all PMO management planes with platform9.net domain. No downtime is expected, but you may experience a temporary hiccup for a few seconds while accessing your management plane UI.

Sep <var data-var='date'>13</var>, <var data-var='time'>21:47</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>20:35</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>13</var>, <var data-var='time'>20:34</var> PDT Scheduled - An upcoming scheduled maintenance window will be affecting your new node onboarding functionality. Our team is constantly striving to enhance your experience, and this maintenance is a vital measure to ensure that our systems are dependable, secure, and equipped with the latest and greatest features. Maintenance Details: Date and Time: September 13th at 8:30 PM PDT (September 14th at 9 am IST) Expected Duration: Approximately 1.5 hours Affected Services: Temporary service outage for new node onboard. We anticipate that the impact will be minimal, and our team will work diligently to complete the maintenance as quickly as possible. Customer Support: Our support team will be available throughout the maintenance window to address any concerns or questions you might have. If you experience any issues outside the maintenance window, please don’t hesitate to reach out to us at https://support.platform9.com/

PMK Certificate Authority Maintenance

Sep <var data-var='date'> 6</var>, <var data-var='time'>04:59</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>23:42</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 5</var>, <var data-var='time'>13:48</var> PDT Identified - We've identified a related bottleneck where we're observing network congestion on the backend and we've formulated a plan to attempt to mitigate it. The management plane may still be unstable at this time until we've taken these full mitigation steps. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> PDT Investigating - We are currently investigating an issue impacting multiple customers' ability to access their management plane instances. Attempts will sometimes result in 502 errors. We will continue to update this post as more details become available.

[Intermittent] Degraded Access to Management Planes

Aug <var data-var='date'>23</var>, <var data-var='time'>22:01</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>23</var>, <var data-var='time'>12:00</var> PDT Scheduled - An upcoming scheduled maintenance window will be affecting your new node onboarding functionality. Our team is constantly striving to enhance your experience, and this maintenance is a vital measure to ensure that our systems are dependable, secure, and equipped with the latest and greatest features. Maintenance Details: Date and Time: August 23rd at 10:30 PM CDT (August 24th at 9 am IST) Expected Duration: Approximately 1.5 hours Affected Services: Temporary service outage for new node onboard. We anticipate that the impact will be minimal, and our team will work diligently to complete the maintenance as quickly as possible. Customer Support: Our support team will be available throughout the maintenance window to address any concerns or questions you might have. If you experience any issues outside the maintenance window, please don’t hesitate to reach out to us at https://support.platform9.com/

Jul <var data-var='date'>27</var>, <var data-var='time'>14:04</var> PDT Resolved - The incident may be considered resolved. No further interruptions have been observed nor reported. Jul <var data-var='date'>27</var>, <var data-var='time'>13:24</var> PDT Monitoring - Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments. Jul <var data-var='date'>27</var>, <var data-var='time'>13:22</var> PDT Identified - We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore. Jul <var data-var='date'>27</var>, <var data-var='time'>12:57</var> PDT Investigating - We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

DNS Resolution Issues

Mar <var data-var='date'>13</var>, <var data-var='time'>21:26</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>19:23</var> PDT Monitoring - A fix has been implemented and environments should start recovering soon Mar <var data-var='date'>13</var>, <var data-var='time'>17:53</var> PDT Investigating - We are currently investigating the issue

Is Platform9 down?

Platform9 status is UP

Lastest published events

[PMK] Platform9 Internal infrastructure upgrade for PMK

PMO Web Certificate Rotation

PCD, PMK, PMO Control Plane is experience degradation

Platform9 Services, Components and Regions

Recent Platform9 events

[PMK] Platform9 Internal infrastructure upgrade for PMK

PMO Web Certificate Rotation

PCD, PMK, PMO Control Plane is experience degradation

PMK Control Plane is experience degradation

[PCD] Scheduled Maintenance: Backend Kubernetes Upgrade

[PCD] Scheduled Maintenance: Backend Kubernetes Upgrade