Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Bot

Status: Scheduled Emplifi Bot - Authoring Canvas, Accessibility and Simple Intent Engine updates

We will be releasing a new version of Emplifi Bot. This version includes:

Intent response generator - deletion issue when using/saving utterances (Bug Fix)

• It had been reported that when using the Intent Response Generator in conjunction with the AI Utterance Generator, that there were occasional instances where the two tools would not save work effectively and overwrite the output of each tool. This fix addresses that issue, allowing the two tools to be used in concert again.
 

Graphics contrast issue for attachment upload button (Quality of Life Improvement)

• To further improve accessibility standards of the Web Messenger, the graphics contrast for the attachment upload button has been updated to better align to existing WCAG standards.
 

Updated flow/node connectors within the Authoring Canvas (Quality of Life Improvement)

• To further improve the user experience when using the Authoring Canvas, the connector lines between nodes have been updated to match the colour code of their destination nodes. This is to allow an easier identification of the purpose of flow/node connectors within a Bot flow and provide further visual context for users in terms of what actions have been configured in a flow.
 

Add character counter to response nodes interface (Quality of Life Improvement)

• Quick reply, text and carousel response types have now been updated to provide users with a real-time character counter for each displayed text field (button titles, descriptive text etc). This is to provide a quick reference point for users who want to use these response types on messaging channels that have character limits for these fields (e.g. Facebook Messenger, Instagram DMs etc), further improving the ease of use of the authoring experience. 
 

Simple Intent Engine Beta - Adding support for custom datatypes (Quality of Life Improvement)

• The capabilities of the Simple Intent Engine have been further expanded to allow support for custom datatypes within the Intents configuration interface, allowing users to further enhance the accuracy and precision of the intent matching within their Bot.


There will be no planned downtime as part of this maintenance. Affected components
 <ul>
 <li>Bot (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Knowledge (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Status: Resolved The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved. Affected components
 <ul>
 <li>Community (Operational)</li>
<li>Unified Analytics (Operational)</li>
<li>Publisher (Operational)</li>
 </ul>

META - Publishing Issues

Status: Resolved Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Community (Operational)</li>
 </ul>

Third Party - Failing WhatsApp Messages

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Operational)</li>
 </ul>

Maintenance: Emplifi Bot - Hotfix Rollback

Status: Resolved The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully.

We appreciate your patience while we worked through this issue. Affected components
 <ul>
 <li>VoC (Operational)</li>
 </ul>

Degraded Performance on Emplifi VoC

Maintenance: Scheduled Hotfix on Emplifi Bot

Status: Complete Maintenance is complete. 
As a reminder, please clear your cache and cookies for the update to take effect. 
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282 Affected components
 <ul>
 <li>Agent (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Agent

Status: Resolved The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

Degraded Performance on Emplifi Publisher

Status: Resolved The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.

The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.

We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding. Affected components
 <ul>
 <li>Agent (Operational)</li>
 </ul>

Major Service Disruption: Emplifi Agent SSO site disruption

Status: Resolved X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation. 
This incident is now considered resolved. If you have any further questions, please email support@emplifi.io. Affected components
 <ul>
 <li>Listening (Operational)</li>
 </ul>

Is Pixlee down?

Pixlee status is UP

Lastest published events

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Pixlee Services, Components and Regions

Recent Pixlee events

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Knowledge

META - Publishing Issues

Third Party - Failing WhatsApp Messages

Maintenance: Scheduled Maintenance on Emplifi Bot

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Is Pixlee down?

Pixlee status is UP

Lastest published events

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Pixlee Services, Components and Regions

Recent Pixlee events

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Knowledge

META - Publishing Issues

Third Party - Failing WhatsApp Messages

Maintenance: Scheduled Maintenance on Emplifi Bot

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!