Status: Scheduled We will be releasing version 2026-5 of Emplifi Knowledge. This version includes the following updates:

• Introduced Agent Assist Preview, a new preview feature in the text editor that lets authors see how their responses will appear in Agent Assist before publishing.
• Fixed an issue with searching with the Semantic Engine to properly sort results. This fixes some problems that were reported where the wrong Topic was being shown to the user.
• The Learner report now properly allows uses to choose a different Start and End date without redirecting back to the Home Screen.

There will be no downtime associated with this update. Affected components
 <ul>
 <li>Knowledge (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Operational)</li>
 </ul>

Maintenance: Emplifi Bot - Hotfix Rollback

Status: Resolved The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully.

We appreciate your patience while we worked through this issue. Affected components
 <ul>
 <li>VoC (Operational)</li>
 </ul>

Degraded Performance on Emplifi VoC

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Hotfix on Emplifi Bot

Status: Complete Maintenance is complete. 
As a reminder, please clear your cache and cookies for the update to take effect. 
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282 Affected components
 <ul>
 <li>Agent (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Agent

Maintenance: Scheduled Maintenance on Emplifi Bot

Status: Resolved The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

Degraded Performance on Emplifi Publisher

Status: Resolved The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.

The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.

We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding. Affected components
 <ul>
 <li>Agent (Operational)</li>
 </ul>

Major Service Disruption: Emplifi Agent SSO site disruption

Status: Resolved X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation. 
This incident is now considered resolved. If you have any further questions, please email support@emplifi.io. Affected components
 <ul>
 <li>Listening (Operational)</li>
 </ul>

Degraded Performance on Emplifi Listening API

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Knowledge (Under maintenance)</li>
 </ul>

Status: Resolved The incident involving Instagram publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

Status: Resolved The incident involving Emplifi UGC Digital Display has been resolved.

All performance metrics are back to normal.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>UGC (Operational)</li>
 </ul>

Degraded Performance on Emplifi UGC Digital Display

Status: Resolved The issue affecting TT video publishing stopped occurring at 06:00 CET.

We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence.

We apologize for any inconvenience caused. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

Third Party - TikTok Publishing failures

Status: Resolved The issue affecting video publishing stopped occurring at 03:00 CET.

We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence.

We apologize for any inconvenience caused. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

META Publishing Errors

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>UGC (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi UGC

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>VoC (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi VoC

Status: Resolved We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track. Affected components
 <ul>
 <li>Publisher (Operational)</li>
 </ul>

Is Pixlee down?

Pixlee status is UP

Lastest published events

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Maintenance: Emplifi Bot - Hotfix Rollback

Degraded Performance on Emplifi VoC

Pixlee Services, Components and Regions

Recent Pixlee events

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Maintenance: Emplifi Bot - Hotfix Rollback

Degraded Performance on Emplifi VoC

Maintenance: Scheduled Hotfix on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Agent

Maintenance: Scheduled Maintenance on Emplifi Bot

Get your FREE account now,
5 monitors included!

Is Pixlee down?

Pixlee status is UP

Lastest published events

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Maintenance: Emplifi Bot - Hotfix Rollback

Degraded Performance on Emplifi VoC

Pixlee Services, Components and Regions

Recent Pixlee events

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Maintenance: Emplifi Bot - Hotfix Rollback

Degraded Performance on Emplifi VoC

Maintenance: Scheduled Hotfix on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Agent

Maintenance: Scheduled Maintenance on Emplifi Bot

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!