Status: Resolved The issue was resolved. Affected components
 <ul>
 <li>Knowledge (Operational)</li>
 </ul>

Degraded Performance on Emplifi Knowledge

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Bot

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Agent (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Agent

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Knowledge (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Status: Resolved The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Ratings & Reviews (Operational)</li>
 </ul>

Degraded Performance on Turnto SFTP

Status: Complete Scheduled maintenance affecting Emplifi Bot is complete. Affected components
 <ul>
 <li>Bot (Operational)</li>
 </ul>

Maintenance: Emplifi Bot - Scheduled Maintenance (Hotfix)

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Bot (Under maintenance)</li>
 </ul>

Status: Complete • Fixed the Escalation node greeting message not appearing after the agent is connected
• Fixed 'Templates menu button' menu not loading all suggestions
• Fixed suggestions not inserting to response textarea on Mac OS

 

 Scheduled maintenance for Emplifi Bot has been complete. Affected components
 <ul>
 <li>Bot (Under maintenance)</li>
 </ul>

Maintenance: Emplifi Bot

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Knowledge (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>VoC (Under maintenance)</li>
 </ul>

Maintenance: Scheduled Maintenance on Emplifi VoC

Status: Resolved The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved.

All performance metrics are back to normal.

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>UGC (Operational)</li>
 </ul>

Degraded Performance on Emplifi [UGC]

Status: Resolved The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved. 

We apologize for any inconvenience this may have caused. Affected components
 <ul>
 <li>Ratings & Reviews (Operational)</li>
 </ul>

Degraded Performance on Emplifi Ratings and Reviews - EU region

Status: Resolved The issue affecting access to Emplifi Knowledge and Agent Assist has been resolved.

Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation.

The Knowledge Authoring Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence.

Thank you for your patience while we worked to resolve this issue. Affected components
 <ul>
 <li>Knowledge (Operational)</li>
 </ul>

Is Pixlee down?

Pixlee status is UP

Lastest published events

Degraded Performance on Emplifi Knowledge

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Agent

Pixlee Services, Components and Regions

Recent Pixlee events

Degraded Performance on Emplifi Knowledge

Maintenance: Scheduled Maintenance on Emplifi Bot

Maintenance: Scheduled Maintenance on Emplifi Agent

Maintenance: Scheduled Maintenance on Emplifi Knowledge

Maintenance: Scheduled Maintenance on Emplifi Agent

Maintenance: Scheduled Maintenance on Emplifi Bot