Jul <var data-var='date'> 6</var>, <var data-var='time'>08:17</var> PDT Resolved - NMI has fixed their connectivity issue. This is now resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:57</var> PDT Update - We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:09</var> PDT Identified - NMI is working on fixing their issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>06:50</var> PDT Update - The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/ Jul <var data-var='date'> 6</var>, <var data-var='time'>06:47</var> PDT Investigating - Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.

Credit Card Errors

May <var data-var='date'>30</var>, <var data-var='time'>14:46</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>13:55</var> PDT Monitoring - Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved. May <var data-var='date'>30</var>, <var data-var='time'>11:09</var> PDT Investigating - We have contacted Celero about connectivity issues that started 5:00am PDT today.

Celero Surcharging Gateway Connectivity Issues

May <var data-var='date'>28</var>, <var data-var='time'>06:59</var> PDT Resolved - We're back. Front Desk is up and running. Sorry for any trouble. May <var data-var='date'>28</var>, <var data-var='time'>06:49</var> PDT Investigating - Something isn't working right now. We're checking into it and will update you with more information ASAP.

Minor Outage

May <var data-var='date'>28</var>, <var data-var='time'>06:58</var> PDT Resolved - The issue has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>06:47</var> PDT Investigating - We are currently investigating this issue.

Outage

Apr <var data-var='date'>19</var>, <var data-var='time'>07:44</var> PDT Resolved - The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps. Apr <var data-var='date'>19</var>, <var data-var='time'>07:31</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>19</var>, <var data-var='time'>07:15</var> PDT Investigating - We are currently investigating this issue.

Pike13 Outage

Mar <var data-var='date'>17</var>, <var data-var='time'>19:41</var> PDT Resolved - There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue. Mar <var data-var='date'>17</var>, <var data-var='time'>19:13</var> PDT Update - SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet. Mar <var data-var='date'>17</var>, <var data-var='time'>17:29</var> PDT Update - SmartWavier status can be viewed at https://status.smartwaiver.com/. Mar <var data-var='date'>17</var>, <var data-var='time'>17:23</var> PDT Investigating - Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

SmartWaiver issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>12:50</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:50</var> PDT Update - Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:17</var> PDT Update - Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:15</var> PDT Monitoring - The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:25</var> PDT Investigating - We are currently investigating this issue.

Database outage

Dec <var data-var='date'>20</var>, <var data-var='time'>21:25</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>21:15</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> PST Scheduled - We will be undergoing scheduled maintenance during this time. There will be an outage of approximately 10 minutes for a full restart of the primary database after the upgrade.

Database Upgrade

Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> PST Resolved - Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.

Background Processes Stalled

Dec <var data-var='date'>17</var>, <var data-var='time'>09:56</var> PST Resolved - This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.). Dec <var data-var='date'>17</var>, <var data-var='time'>09:20</var> PST Monitoring - Performance has returned to normal, but we are continuing to monitor and investigate. Dec <var data-var='date'>17</var>, <var data-var='time'>09:06</var> PST Investigating - Our engineers are investigating slow performance and page load times across the platform.

Slowness across platform

Aug <var data-var='date'>24</var>, <var data-var='time'>20:45</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>11:35</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Database - minor upgrade

Aug <var data-var='date'> 1</var>, <var data-var='time'>18:09</var> PDT Resolved - Systems have returned to normal status. Aug <var data-var='date'> 1</var>, <var data-var='time'>17:59</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 1</var>, <var data-var='time'>17:48</var> PDT Investigating - Something isn't working right now. We're checking into it and will update you with more information ASAP.

Major Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>17:26</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>17:11</var> PDT Investigating - We are currently investigating this issue.

Jul <var data-var='date'>10</var>, <var data-var='time'>21:01</var> PDT Resolved - Reporting data latency has returned to normal. Jul <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT Update - Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now. Jul <var data-var='date'>10</var>, <var data-var='time'>11:21</var> PDT Update - Reporting data is now loaded up through end of day July 9 EDT. Jul <var data-var='date'>10</var>, <var data-var='time'>06:08</var> PDT Update - Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:53</var> PDT Update - Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9). Jul <var data-var='date'> 9</var>, <var data-var='time'>16:54</var> PDT Update - Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> PDT Update - Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:26</var> PDT Monitoring - Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:32</var> PDT Update - Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:49</var> PDT Update - Reporting latency is currently approximately 24 hours behind. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> PDT Update - The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:02</var> PDT Investigating - We are currently investigating an issue with reporting data not being updated.

Reporting delays

Jun <var data-var='date'>12</var>, <var data-var='time'>07:25</var> PDT Resolved - SmartWaiver restored their service about 25 minutes ago. Jun <var data-var='date'>12</var>, <var data-var='time'>06:16</var> PDT Investigating - External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/

SmartWaiver outage

Feb <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>25</var>, <var data-var='time'>13:34</var> PST Scheduled - We will be adding a real-time replica standby database that will provide automatic and rapid failover capability. This will significantly reduce time-to-recovery in the event of a database failure or significant performance degradation. There will be a one-time outage of up to 30 minutes while we switch over to the new configuration.

New standby database for rapid recovery

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> PST Resolved - Server pool failed to scale up with increasing load. Fixed.

Application slowness and timeouts

Nov <var data-var='date'>21</var>, <var data-var='time'>16:00</var> PST Resolved - Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.

Brief outage caused by increased database load

Oct <var data-var='date'>14</var>, <var data-var='time'>20:25</var> PDT Resolved - Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness. Oct <var data-var='date'>14</var>, <var data-var='time'>20:08</var> PDT Update - The hardware replacement is in progress. Oct <var data-var='date'>14</var>, <var data-var='time'>16:28</var> PDT Update - Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT. Oct <var data-var='date'>14</var>, <var data-var='time'>16:19</var> PDT Update - We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage. Oct <var data-var='date'>14</var>, <var data-var='time'>15:32</var> PDT Investigating - Pike13 had been intermittently slow throughout the day. We are investigating.

Application Slowness

Oct <var data-var='date'>14</var>, <var data-var='time'>08:47</var> PDT Resolved - Database restart. All system operational. Continuing to monitor performance. Oct <var data-var='date'>14</var>, <var data-var='time'>08:37</var> PDT Investigating - We are currently investigating this issue.

Database connection waits

Oct <var data-var='date'>12</var>, <var data-var='time'>20:16</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>12</var>, <var data-var='time'>20:16</var> PDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>12</var>, <var data-var='time'>19:10</var> PDT Scheduled - We are upgrading our primary database.

Sep <var data-var='date'>11</var>, <var data-var='time'>12:02</var> PDT Resolved - One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally. Sep <var data-var='date'>11</var>, <var data-var='time'>11:51</var> PDT Update - There does not appear to be any operational impact, but we are checking to be certain. Sep <var data-var='date'>11</var>, <var data-var='time'>11:48</var> PDT Investigating - Something isn't working right now. We're checking into it and will update you with more information ASAP.

Reporting API Server Hiccup (no impact)

Aug <var data-var='date'>19</var>, <var data-var='time'>08:39</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>08:34</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>08:11</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>19</var>, <var data-var='time'>08:11</var> PDT Investigating - We are currently investigating this issue.

500 Errors on Today page for some sites (only affecting Pike13 Support staff)

Jul <var data-var='date'>31</var>, <var data-var='time'>05:33</var> PDT Resolved - We're back. Pike13 is up and running. Sorry for any trouble. Jul <var data-var='date'>31</var>, <var data-var='time'>05:27</var> PDT Monitoring - Systems are back up. Still investigating cause and stability. Jul <var data-var='date'>31</var>, <var data-var='time'>05:19</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>05:07</var> PDT Investigating - Something isn't working right now. We're checking into it and will update you with more information ASAP.

Major Outage - Database Crash

Jul <var data-var='date'>18</var>, <var data-var='time'>10:08</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>09:38</var> PDT Identified - The issue has been identified and a fix is being implemented.

Is Pike13 down?

Pike13 status is UP

Lastest published events

Credit Card Errors

Celero Surcharging Gateway Connectivity Issues

Minor Outage

Pike13 Services, Components and Regions

Recent Pike13 events

Credit Card Errors

Celero Surcharging Gateway Connectivity Issues

Minor Outage

Outage

Pike13 Outage

SmartWaiver issues