Apr <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> CEST Resolved - GLS implemented a solution. It is now possible to create shipping labels again.Apr <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> CEST Identified - We are in contact with GLS. They are working on a solution. We keep you updated.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> CEST Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

GLS - problems creating a shipment

Mar <var data-var='date'>30</var>, <var data-var='time'>19:58</var> CEST Resolved - This issue is resolved. It is possible to create MyParcel shipments again.Mar <var data-var='date'>30</var>, <var data-var='time'>17:14</var> CEST Identified - MyParcel confirms the outage despite the fact that some labels can be created. They are working on a solution. We keep monitoring the outage.Mar <var data-var='date'>30</var>, <var data-var='time'>15:31</var> CEST Investigating - Users can experience problems while creating a MyParcel shipping label. We've contacted MyParcel for more information and will post updates here.

MyParcel - problems creating a shipment

Mar <var data-var='date'>24</var>, <var data-var='time'>07:22</var> CET Resolved - This issue is resolved. It is possible to create DPD shipments again.Mar <var data-var='date'>24</var>, <var data-var='time'>07:11</var> CET Monitoring - The DPD service has recovered. We are monitoring the shipments and will resolve this incident accordingly.Mar <var data-var='date'>23</var>, <var data-var='time'>14:49</var> CET Identified - DPD confirms the outage, they are working on a solution.Mar <var data-var='date'>23</var>, <var data-var='time'>14:38</var> CET Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

DPD - problems creating a shipment

Feb <var data-var='date'>27</var>, <var data-var='time'>14:07</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>12:56</var> CET Monitoring - A fix has been implemented by GLS. Most users are able to create shipping labels again. We are monitoring the results.Feb <var data-var='date'>27</var>, <var data-var='time'>08:49</var> CET Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Feb <var data-var='date'>20</var>, <var data-var='time'>09:18</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>09:04</var> CET Monitoring - The issue has been resolved. If you are still experiencing problems when opening the Picqer app, please delete the app in the Play Store and then reinstall it.Feb <var data-var='date'>20</var>, <var data-var='time'>08:56</var> CET Identified - We have identified the issue. It only occurs to Android app version 2.10.3. We are working on a solution.Feb <var data-var='date'>20</var>, <var data-var='time'>08:15</var> CET Investigating - There are currently problems with the Picqer app on Android devices. Users are unable to open the app. We are investigating this issue with high priority and will post updates here.

Picqer app [Android] not working

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:21</var> CET Resolved - This issue is resolved. It is possible to create GLS shipments again.Feb <var data-var='date'> 2</var>, <var data-var='time'>12:09</var> CET Monitoring - The GLS service has recovered since 12:02. We are monitoring the shipments and will resolve this incident accordingly.Feb <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> CET Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Jan <var data-var='date'> 8</var>, <var data-var='time'>15:44</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Some users have experienced issues when creating shipments in Picqer. We are restoring shipping labels that did not appear after creation. You can manually open the label PDF in Picqer and print the label again.Jan <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> CET Investigating - We are currently experiencing performance issues in Picqer. This may affect various components of Picqer. Our team is investigating this issue with high priority and will provide updates here as soon as possible.

Performance issues in Picqer

Dec <var data-var='date'>14</var>, <var data-var='time'>21:17</var> CET Resolved - Printen werkt weer. Printnode is overgeschakeld naar een ander datacenter en we zien de laatste minuten alle prints weer werken.Dec <var data-var='date'>14</var>, <var data-var='time'>20:58</var> CET Update - Printnode verwacht over 10 minuten de storing verholpen te hebben.Dec <var data-var='date'>14</var>, <var data-var='time'>19:58</var> CET Identified - Op dit moment heeft Printnode een storing, waarbij ze soms online en soms offline zijn. Daardoor worden verzendlabels soms niet geprint. De storing wordt bijgehouden op https://www.printnode.com/en/status

Storing bij printen (Printnode)

Dec <var data-var='date'> 8</var>, <var data-var='time'>11:25</var> CET Resolved - This issue is resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> CET Monitoring - The QLS service has recovered since 10:45 significantly. We are monitoring the shipments and will resolve this incident accordingly. QLS has also confirmed a long-term fix by tomorrow morning.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> CET Identified - QLS confirms the outage for DPD en DHL Germany, they are working on a solution.Dec <var data-var='date'> 8</var>, <var data-var='time'>10:23</var> CET Investigating - Users can experience problems while creating a QLS shipping label. We've contacted QLS for more information and will post updates here.

QLS - time-out while creating a shipment

Dec <var data-var='date'> 2</var>, <var data-var='time'>10:03</var> CET Resolved - You are now able to print shipping labels via Picqer again. Our apologies for the inconvenience.Dec <var data-var='date'> 2</var>, <var data-var='time'>09:42</var> CET Investigating - Currently, we are hearing reports of shipping labels being printed incorrectly and are investigating the issue.

Issue when printing shipping labels

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>13:09</var> CET Monitoring - We are seeing more shipments via QLS being created successfully and will keep monitoring the status of the shipment requests.Dec <var data-var='date'> 1</var>, <var data-var='time'>10:50</var> CET Identified - QLS has notified us that they are aware of the issue and are working on a solution.Dec <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> CET Investigating - Users can experience problems while creating a shipping label via QLS. We've contacted QLS for more information and will post updates here.

QLS - problems creating a shipment

Nov <var data-var='date'>18</var>, <var data-var='time'>17:03</var> CET Resolved - The incident has been resolved. It is now possible to create DPD shipping labels.Nov <var data-var='date'>18</var>, <var data-var='time'>13:48</var> CET Identified - Users can experience problems while creating a DPD shipping label. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

DPD - problems creating a shipping label

Nov <var data-var='date'>18</var>, <var data-var='time'>08:41</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>08:39</var> CET Monitoring - PrintNode is operational again, you can now resume printing your documents in Picqer via PrintNode.Nov <var data-var='date'>18</var>, <var data-var='time'>08:29</var> CET Update - We have contacted PrintNode regarding the issue and are waiting for their response. In the meanwhile, printing shipping labels in Picqer can be done by opening and manually printing the PDF file.Nov <var data-var='date'>18</var>, <var data-var='time'>08:20</var> CET Investigating - Currently, we are hearing reports of PrintNode being unable to connect and print labels. We are contacting PrintNode about this issue.

PrintNode - Unable to connect and print labels

Nov <var data-var='date'>17</var>, <var data-var='time'>13:27</var> CET Resolved - This incident has been resolved. We are sorry for the inconvenience.Nov <var data-var='date'>17</var>, <var data-var='time'>12:55</var> CET Monitoring - It's possible to create shipments again. We'll continue to monitor this.Nov <var data-var='date'>17</var>, <var data-var='time'>12:45</var> CET Investigating - There are currently problems with creating shipments in Picqer. We are investigating this issue and will post updates here.

Picqer - Creating shipment is not possible

Nov <var data-var='date'>11</var>, <var data-var='time'>14:32</var> CET Resolved - DPD has notified us that the issue has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>13:29</var> CET Update - DPD has confirmed they are aware of the issue, and are currently investigating.Nov <var data-var='date'>11</var>, <var data-var='time'>13:12</var> CET Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

Nov <var data-var='date'>11</var>, <var data-var='time'>11:39</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>11:36</var> CET Monitoring - The DPD service has recovered since 11:32. We are monitoring the shipments and will resolve this incident accordingly.Nov <var data-var='date'>11</var>, <var data-var='time'>11:33</var> CET Identified - The outage is confirmed by the intermediary of DPD.Nov <var data-var='date'>11</var>, <var data-var='time'>11:25</var> CET Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

Nov <var data-var='date'> 5</var>, <var data-var='time'>17:04</var> CET Resolved - The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.Nov <var data-var='date'> 5</var>, <var data-var='time'>15:56</var> CET Update - Backlogged orders are available in the Bol API again. New orders since 15:00 are imported to Picqer now. We will re-sync shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.Nov <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> CET Monitoring - Bol has noted that the order import issue: https://partnerplatform.bol.com/nl/storingen/vvb-bestellingen-laden-niet/ has been resolved. We will automatically import any missed orders and monitor the situation. The issue regarding the shipping labels seems to be resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:51</var> CET Investigating - Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.

Bol - problems importing orders and creating shipping labels

Oct <var data-var='date'>29</var>, <var data-var='time'>22:29</var> CET Resolved - This outage has been resolved and we have observed no errors since.Oct <var data-var='date'>29</var>, <var data-var='time'>17:00</var> CET Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

GLS - problems creating a shipping label

Oct <var data-var='date'>10</var>, <var data-var='time'>08:19</var> CEST Resolved - This outage has been resolved and we have observed no errors since.Oct <var data-var='date'> 9</var>, <var data-var='time'>14:03</var> CEST Update - The issue is caused by a network infrastructure problem at Microsoft Azure. This is an external issue, which cannot be influenced by GLS. We are dependent on Microsoft to fix this. We'll keep you posted. Statuspage Microsoft Azure: https://azure.status.microsoft/nl-nl/statusOct <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> CEST Identified - Users can experience errors while creating a GLS shipment. We've contacted GLS for more information and will post updates here.

GLS - problems with creating shipments

Sep <var data-var='date'>16</var>, <var data-var='time'>12:21</var> CEST Resolved - This incident has been resolved.Sep <var data-var='date'>16</var>, <var data-var='time'>12:10</var> CEST Monitoring - Service has returned since 12:02, monitoring now.Sep <var data-var='date'>16</var>, <var data-var='time'>12:03</var> CEST Identified - Sendcloud has confirmed the outage: https://status.sendcloud.com/incidents/g1h0ntdhlrth, and is working on a resolution.Sep <var data-var='date'>16</var>, <var data-var='time'>11:44</var> CEST Investigating - SendCloud is investigating this issue and will post updates on: https://status.sendcloud.com/

SendCloud: unable to create shipments

Sep <var data-var='date'>10</var>, <var data-var='time'>16:13</var> CEST Resolved - This incident has been resolved.Sep <var data-var='date'>10</var>, <var data-var='time'>16:11</var> CEST Monitoring - Sendcloud has resumed normal operations again since 16:00Sep <var data-var='date'>10</var>, <var data-var='time'>15:42</var> CEST Update - Sendcloud confirms the outage: https://status.sendcloud.com/incidents/7j75dwr15nrqSep <var data-var='date'>10</var>, <var data-var='time'>15:40</var> CEST Identified - Error levels are again high since 15:30, we are updating Sendcloud about this.Sep <var data-var='date'>10</var>, <var data-var='time'>15:25</var> CEST Monitoring - We have informed Sendcloud about the errors and are observing normal operations again since 15:23.Sep <var data-var='date'>10</var>, <var data-var='time'>15:19</var> CEST Investigating - We are observing a high error-rate for Sendcloud shipping labels since 15:05 and are looking into this.

Sendcloud: elevated errors for shipping labels

Aug <var data-var='date'>22</var>, <var data-var='time'>11:24</var> CEST Resolved - This incident has been resolved.Aug <var data-var='date'>22</var>, <var data-var='time'>09:32</var> CEST Monitoring - The last error was seen at 8:35 this morning. We are monitoring and will resolve the incident shortly. Please contact us if any problem persists.Aug <var data-var='date'>21</var>, <var data-var='time'>15:36</var> CEST Update - The issue is ongoing: some shipments randomly receive an invalid shipping label from Parcel Pro / Shops United. They are aware of the issue and are working on resolving it urgently. If an errored label occurs, we advise cancelling the shipment in Picqer to prevent incorrect tracking notifications from being sent to the webshop and customers, and then retry creating the shipment.Aug <var data-var='date'>20</var>, <var data-var='time'>13:55</var> CEST Identified - Users are experiencing 'Misdirected Request' errors when creating Parcel Pro shipments. We've contacted Parcel Pro about this, they are aware of the issue and are working on a fix.

Parcel Pro - shipments error

Jul <var data-var='date'>29</var>, <var data-var='time'>10:53</var> CEST Resolved - The issue has been resolved. We are sorry for the inconvenience.Jul <var data-var='date'>29</var>, <var data-var='time'>10:42</var> CEST Identified - There are currently problems with creating shipments in Picqer. We are working on it and expect this issue to be solved quickly.

Problems with opening purchase orders in Picqer

Jul <var data-var='date'>16</var>, <var data-var='time'>10:53</var> CEST Resolved - The problem has been solved. Scanner feedback is now working as intended.Jul <var data-var='date'>16</var>, <var data-var='time'>10:24</var> CEST Investigating - Currently scanning a product on a picklist results in an error. We are looking into this with high priority.

Scanning products on picklists results in error

Jun <var data-var='date'>13</var>, <var data-var='time'>11:08</var> CEST Resolved - The issue has been resolved. We are sorry for the inconvenience.Jun <var data-var='date'>13</var>, <var data-var='time'>10:57</var> CEST Monitoring - A fix has been implemented, we are monitoring the results. Please reach out to support@picqer.com if you're still having problems creating shipments.Jun <var data-var='date'>13</var>, <var data-var='time'>10:39</var> CEST Identified - There are currently problems with creating shipments in Picqer. We are working on a fix and expect this issue to be solved quickly.

Is Picqer down?

Picqer status is UP

Lastest published events

GLS - problems creating a shipment

MyParcel - problems creating a shipment

DPD - problems creating a shipment

Picqer Services, Components and Regions

Recent Picqer events

GLS - problems creating a shipment

MyParcel - problems creating a shipment

DPD - problems creating a shipment

GLS - problems creating a shipment

Picqer app [Android] not working

GLS - problems creating a shipment

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Is Picqer down?

Picqer status is UP

Lastest published events

GLS - problems creating a shipment

MyParcel - problems creating a shipment

DPD - problems creating a shipment

Picqer Services, Components and Regions

Recent Picqer events

GLS - problems creating a shipment

MyParcel - problems creating a shipment

DPD - problems creating a shipment

GLS - problems creating a shipment

Picqer app [Android] not working

GLS - problems creating a shipment

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!