Sep <var data-var='date'>29</var>, <var data-var='time'>14:55</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>14:35</var> CEST Monitoring - The QLS service has recovered since 14:30. We are monitoring the shipments and will resolve this incident accordingly. Sep <var data-var='date'>29</var>, <var data-var='time'>14:27</var> CEST Investigating - Users can experience problems while creating a QLS shipping label. We've contacted QLS for more information and will post updates here.

QLS - problems creating a shipment

Sep <var data-var='date'>18</var>, <var data-var='time'>15:50</var> CEST Resolved - This issue is resolved. It is possible to create VVB shipments again. Sep <var data-var='date'>18</var>, <var data-var='time'>15:34</var> CEST Monitoring - The VVB service has recovered since 15:05. We are monitoring the shipments and will resolve this incident accordingly. Sep <var data-var='date'>18</var>, <var data-var='time'>14:50</var> CEST Investigating - Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here. Bol has acknowledged the incident here: https://partnerplatform.bol.com/nl/mdp/vvbdownloadissue.

Bol - problems creating a shipment

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:21</var> CEST Resolved - This issue is resolved. It is possible to create DPD shipments again. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> CEST Monitoring - The DPD service has recovered since 16:44. We are monitoring the shipments and will resolve this incident accordingly. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> CEST Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

DPD - problems creating a shipment

Aug <var data-var='date'>11</var>, <var data-var='time'>10:32</var> CEST Resolved - Bol has confirmed that the issue has been resolved and everything is working as expected. Aug <var data-var='date'>11</var>, <var data-var='time'>09:21</var> CEST Monitoring - 'Verzenden via Bol' shipments have been working again since 08:50. We are monitoring the situation and are making sure stock levels and shipments are pushed to Bol. No action is needed on your side: queued updates will be processed automatically Aug <var data-var='date'>11</var>, <var data-var='time'>08:58</var> CEST Update - Users can experience problems while creating a 'Verzenden via Bol' shipping label. Also the stock isn't always pushed to Bol. We've contacted Bol, they are aware of the outage and are investigating it: https://developers.bol.com/en/news/incident-shipment-and-offer-endpoints. Aug <var data-var='date'>11</var>, <var data-var='time'>08:15</var> CEST Investigating - Users can experience problems while creating a 'Verzenden via Bol' shipping label. Also the stock isn't always pushed to Bol. We've contacted Bol, they are investigating the issue.

Outage Bol.com

Jul <var data-var='date'>28</var>, <var data-var='time'>09:43</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>09:36</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>09:30</var> CEST Investigating - Picqer is operating slower than usual. We are investigating this issue with high priority and will post updates here.

Picqer is operating slower than usual

Jul <var data-var='date'>22</var>, <var data-var='time'>15:41</var> CEST Resolved - We are closing this incident for now. The issue has been investigated together with X-Interactive and DPD. At this time, approximately 75% of DPD label creation requests are successful. DPD is still investigating the remaining failures and plans to add additional logging this week to determine the root cause. Based on the current information, we expect this situation to continue for the coming days. If you continue to experience problems creating DPD labels, please contact DPD directly. In many cases, retrying the label creation is successful. We will reopen this incident if there are any significant developments. Jul <var data-var='date'>21</var>, <var data-var='time'>09:15</var> CEST Update - DPD is still investigating the issue, there is currently no estimated time for when the issue will be resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>13:31</var> CEST Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD, they have confirmed they are aware of the issue and are looking for a solution.

Jul <var data-var='date'> 6</var>, <var data-var='time'>10:17</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:12</var> CEST Monitoring - The DPD service has recovered since 10:00. We are monitoring the shipments and will resolve this incident accordingly. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:49</var> CEST Identified - DPD confirms the outage, they are working on a solution. They expect a fix before 11:00. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:08</var> CEST Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

Jun <var data-var='date'>23</var>, <var data-var='time'>07:33</var> CEST Resolved - This issue is resolved. It is possible to create DPD shipments again. Jun <var data-var='date'>23</var>, <var data-var='time'>07:06</var> CEST Monitoring - The DPD service has recovered since last night. We are monitoring the shipments and will resolve this incident accordingly. Jun <var data-var='date'>22</var>, <var data-var='time'>16:04</var> CEST Update - DPD is still working to resolve the issue and has identified the cause, however, there is no estimated time for when it will be resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>11:04</var> CEST Update - DPD confirms again that they are working on a fix, but also note that they don't have an estimation time for recovery at this moment. Jun <var data-var='date'>22</var>, <var data-var='time'>10:38</var> CEST Update - DPD is still working on the issue, they have not shared additional information or an ETA for recovery yet. Jun <var data-var='date'>22</var>, <var data-var='time'>07:25</var> CEST Identified - DPD confirms the outage: DPD Connect is down. They are working on a solution. Jun <var data-var='date'>22</var>, <var data-var='time'>07:01</var> CEST Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

Jun <var data-var='date'> 3</var>, <var data-var='time'>20:38</var> CEST Resolved - We have verified that all data is synchronizing correctly between Shopify and Picqer. This incident is now resolved on our side. Shopify is still monitoring the outage on their end: https://www.shopifystatus.com/incidents/gbqcx5fk01gz If you have any questions, please contact us. If you experience any blocking issues, you can reach us through the urgent contact option in Picqer: https://picqer.com/en/support/articles/contact-urgent Jun <var data-var='date'> 3</var>, <var data-var='time'>18:44</var> CEST Update - Shopify has resolved the issue, the connectivity is fully restored. We are verifying that all data is synchronized correctly between Shopify and Picqer, and will resolve this incident afterwards. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> CEST Monitoring - Shopify is reporting recovery from the outage and we also see improved connectivity. We are now automatically syncing the missing data between Shopify & Picqer and will continue to monitor the situation closely. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:06</var> CEST Update - Shopify is currently experiencing technical difficulties: https://www.shopifystatus.com This may cause: Orders not to appear in Picqer Shipments not to be reported back to Shopify Stock changes not to be updated in Shopify We are monitoring the situation. As soon as Shopify resolves the issue, we will ensure all data is synchronized correctly between Shopify and Picqer. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> CEST Identified - Shopify is looking into the outage: https://www.shopifystatus.com Jun <var data-var='date'> 3</var>, <var data-var='time'>15:27</var> CEST Investigating - There are currently problems connecting to Shopify. We are investigating this issue with high priority and will post updates here.

Shopify outage (Resolved)

May <var data-var='date'>26</var>, <var data-var='time'>21:20</var> CEST Resolved - This issue is resolved. May <var data-var='date'>26</var>, <var data-var='time'>20:06</var> CEST Monitoring - The GLS service has recovered. We are monitoring the shipments and will resolve this incident accordingly. May <var data-var='date'>26</var>, <var data-var='time'>16:52</var> CEST Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

GLS - problems creating a shipment

May <var data-var='date'>26</var>, <var data-var='time'>15:15</var> CEST Resolved - This issue is resolved. May <var data-var='date'>26</var>, <var data-var='time'>14:05</var> CEST Identified - Service has degraded again since 14:00. GLS confirms the outage, they are working on a solution. May <var data-var='date'>26</var>, <var data-var='time'>13:56</var> CEST Monitoring - The GLS service has recovered since 13:45. We are monitoring the shipments and will resolve this incident accordingly. May <var data-var='date'>26</var>, <var data-var='time'>13:43</var> CEST Identified - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> CEST Resolved - GLS implemented a solution. It is now possible to create shipping labels again. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> CEST Identified - We are in contact with GLS. They are working on a solution. We keep you updated. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> CEST Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Mar <var data-var='date'>30</var>, <var data-var='time'>19:58</var> CEST Resolved - This issue is resolved. It is possible to create MyParcel shipments again. Mar <var data-var='date'>30</var>, <var data-var='time'>17:14</var> CEST Identified - MyParcel confirms the outage despite the fact that some labels can be created. They are working on a solution. We keep monitoring the outage. Mar <var data-var='date'>30</var>, <var data-var='time'>15:31</var> CEST Investigating - Users can experience problems while creating a MyParcel shipping label. We've contacted MyParcel for more information and will post updates here.

MyParcel - problems creating a shipment

Mar <var data-var='date'>24</var>, <var data-var='time'>07:22</var> CET Resolved - This issue is resolved. It is possible to create DPD shipments again. Mar <var data-var='date'>24</var>, <var data-var='time'>07:11</var> CET Monitoring - The DPD service has recovered. We are monitoring the shipments and will resolve this incident accordingly. Mar <var data-var='date'>23</var>, <var data-var='time'>14:49</var> CET Identified - DPD confirms the outage, they are working on a solution. Mar <var data-var='date'>23</var>, <var data-var='time'>14:38</var> CET Investigating - Users can experience problems while creating a DPD shipping label. We've contacted DPD for more information and will post updates here.

Feb <var data-var='date'>27</var>, <var data-var='time'>14:07</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>12:56</var> CET Monitoring - A fix has been implemented by GLS. Most users are able to create shipping labels again. We are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>08:49</var> CET Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Feb <var data-var='date'>20</var>, <var data-var='time'>09:18</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>09:04</var> CET Monitoring - The issue has been resolved. If you are still experiencing problems when opening the Picqer app, please delete the app in the Play Store and then reinstall it. Feb <var data-var='date'>20</var>, <var data-var='time'>08:56</var> CET Identified - We have identified the issue. It only occurs to Android app version 2.10.3. We are working on a solution. Feb <var data-var='date'>20</var>, <var data-var='time'>08:15</var> CET Investigating - There are currently problems with the Picqer app on Android devices. Users are unable to open the app. We are investigating this issue with high priority and will post updates here.

Picqer app [Android] not working

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:21</var> CET Resolved - This issue is resolved. It is possible to create GLS shipments again. Feb <var data-var='date'> 2</var>, <var data-var='time'>12:09</var> CET Monitoring - The GLS service has recovered since 12:02. We are monitoring the shipments and will resolve this incident accordingly. Feb <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> CET Investigating - Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

Jan <var data-var='date'> 8</var>, <var data-var='time'>15:44</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Some users have experienced issues when creating shipments in Picqer. We are restoring shipping labels that did not appear after creation. You can manually open the label PDF in Picqer and print the label again. Jan <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> CET Investigating - We are currently experiencing performance issues in Picqer. This may affect various components of Picqer. Our team is investigating this issue with high priority and will provide updates here as soon as possible.

Performance issues in Picqer

Dec <var data-var='date'>14</var>, <var data-var='time'>21:17</var> CET Resolved - Printen werkt weer. Printnode is overgeschakeld naar een ander datacenter en we zien de laatste minuten alle prints weer werken. Dec <var data-var='date'>14</var>, <var data-var='time'>20:58</var> CET Update - Printnode verwacht over 10 minuten de storing verholpen te hebben. Dec <var data-var='date'>14</var>, <var data-var='time'>19:58</var> CET Identified - Op dit moment heeft Printnode een storing, waarbij ze soms online en soms offline zijn. Daardoor worden verzendlabels soms niet geprint. De storing wordt bijgehouden op https://www.printnode.com/en/status

Storing bij printen (Printnode)

Dec <var data-var='date'> 8</var>, <var data-var='time'>11:25</var> CET Resolved - This issue is resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> CET Monitoring - The QLS service has recovered since 10:45 significantly. We are monitoring the shipments and will resolve this incident accordingly. QLS has also confirmed a long-term fix by tomorrow morning. Dec <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> CET Identified - QLS confirms the outage for DPD en DHL Germany, they are working on a solution. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:23</var> CET Investigating - Users can experience problems while creating a QLS shipping label. We've contacted QLS for more information and will post updates here.

QLS - time-out while creating a shipment

Dec <var data-var='date'> 2</var>, <var data-var='time'>10:03</var> CET Resolved - You are now able to print shipping labels via Picqer again. Our apologies for the inconvenience. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:42</var> CET Investigating - Currently, we are hearing reports of shipping labels being printed incorrectly and are investigating the issue.

Issue when printing shipping labels

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>13:09</var> CET Monitoring - We are seeing more shipments via QLS being created successfully and will keep monitoring the status of the shipment requests. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:50</var> CET Identified - QLS has notified us that they are aware of the issue and are working on a solution. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> CET Investigating - Users can experience problems while creating a shipping label via QLS. We've contacted QLS for more information and will post updates here.

Nov <var data-var='date'>18</var>, <var data-var='time'>17:03</var> CET Resolved - The incident has been resolved. It is now possible to create DPD shipping labels. Nov <var data-var='date'>18</var>, <var data-var='time'>13:48</var> CET Identified - Users can experience problems while creating a DPD shipping label. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

DPD - problems creating a shipping label

Nov <var data-var='date'>18</var>, <var data-var='time'>08:41</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:39</var> CET Monitoring - PrintNode is operational again, you can now resume printing your documents in Picqer via PrintNode. Nov <var data-var='date'>18</var>, <var data-var='time'>08:29</var> CET Update - We have contacted PrintNode regarding the issue and are waiting for their response. In the meanwhile, printing shipping labels in Picqer can be done by opening and manually printing the PDF file. Nov <var data-var='date'>18</var>, <var data-var='time'>08:20</var> CET Investigating - Currently, we are hearing reports of PrintNode being unable to connect and print labels. We are contacting PrintNode about this issue.

PrintNode - Unable to connect and print labels

Nov <var data-var='date'>17</var>, <var data-var='time'>13:27</var> CET Resolved - This incident has been resolved. We are sorry for the inconvenience. Nov <var data-var='date'>17</var>, <var data-var='time'>12:55</var> CET Monitoring - It's possible to create shipments again. We'll continue to monitor this. Nov <var data-var='date'>17</var>, <var data-var='time'>12:45</var> CET Investigating - There are currently problems with creating shipments in Picqer. We are investigating this issue and will post updates here.

Is Picqer down?

Picqer status is UP

Lastest published events

QLS - problems creating a shipment

Bol - problems creating a shipment

DPD - problems creating a shipment

Picqer Services, Components and Regions

Recent Picqer events

QLS - problems creating a shipment

Bol - problems creating a shipment

DPD - problems creating a shipment

Outage Bol.com

Picqer is operating slower than usual

DPD - problems creating a shipment