Jun <var data-var='date'>23</var>, <var data-var='time'>01:02</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>17:30</var> UTC Monitoring - The incident has been mitigated, along with our provider's resolution. We will continue to monitor the situation. Jun <var data-var='date'>22</var>, <var data-var='time'>14:59</var> UTC Investigating - We are currently experiencing a minor service disruption affecting user logins to the Piano dashboards, caused by an ongoing outage on Cloudflare's side. Our team is actively monitoring the situation. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. For reference: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51

[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)

Jun <var data-var='date'>10</var>, <var data-var='time'>09:55</var> UTC Resolved - The incident has been resolved and is no longer affecting Piano Analytics. We apologise for the inconvenience caused. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> UTC Investigating - Since approximately 11:00 PM (UTC) on June 8, 2026, there have been intermittent delays loading files into Snowflake. The average load duration is currently about 10 minutes, compared to the usual under 2 minutes. The issue has been identified and a ticket has been opened with Snowflake.

[Piano Analytics] Real-time data latency

May <var data-var='date'>29</var>, <var data-var='time'>14:03</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>09:24</var> UTC Monitoring - A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution. May <var data-var='date'>29</var>, <var data-var='time'>08:39</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>29</var>, <var data-var='time'>02:31</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>29</var>, <var data-var='time'>02:31</var> UTC Investigating - We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.

Content Crawler Service Disruption

May <var data-var='date'>29</var>, <var data-var='time'>03:53</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>17:10</var> UTC Monitoring - A fix has been implemented and we are currently monitoring the results. At this time, API performance has returned to normal operation levels and the platform is behaving as expected again. We will continue monitoring closely to ensure stability. May <var data-var='date'>28</var>, <var data-var='time'>16:27</var> UTC Identified - We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint. As a result, some users may experience failed requests, while others may experience longer response times and timeouts. Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.

Audience - API Failures happening in Europe environment.

Jun <var data-var='date'> 1</var>, <var data-var='time'>09:47</var> UTC Update - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>08:11</var> UTC Scheduled - Technical maintenance for (Piano Analytics) products is scheduled for 25/05/2026 between 8.00 pm and 12.00 am (UTC). Real-time data will be retrieved after the maintenance has been completed. Scheduled exports will be sent once the data is ready. We apologise for any inconvenience this may cause.

Piano Analytics Maintenance

May <var data-var='date'>20</var>, <var data-var='time'>12:41</var> UTC Resolved - The incident has been resolved. All services are operating normally. Between approximately 09:58 and 10:11 UTC, users in the US region may have experienced issues accessing the Piano Dashboard, signing in via Piano ID, or completing checkout flows. This was caused by a routine configuration update to our US environment that introduced a conflict and disrupted traffic routing to the affected services. Our team identified the issue, rolled back the change, and confirmed full recovery shortly after. To prevent this from happening again, we are reviewing our release process and will validate the change in a controlled manner before re-applying it. We apologize for the inconvenience and thank you for your patience. May <var data-var='date'>20</var>, <var data-var='time'>10:19</var> UTC Monitoring - On 20 May 2026, starting at approximately 09:58 UTC, we identified an issue affecting Piano Activation in the US environment, impacting the Dashboard, Piano ID authentication, and checkout flows. A fix has been applied and the platform is now operating normally. We are continuing to monitor the situation and further details will follow. We apologise for any inconvenience caused.

[Activation] Service disruption (US region)

May <var data-var='date'>16</var>, <var data-var='time'>07:16</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>08:03</var> UTC Identified - We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.

[Activation] Publisher Dashboard Degraded Performance (AP region)

May <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:02</var> UTC Monitoring - The issue has been identified and fixed; we're currently monitoring the experience executions. May <var data-var='date'>13</var>, <var data-var='time'>13:48</var> UTC Investigating - We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome. Our engineering team is actively investigating the issue.

Europe - Composer - Experiences targeting custom fields are failing

May <var data-var='date'>13</var>, <var data-var='time'>08:52</var> UTC Resolved - Between 07:42 and 07:52 AM UTC, Piano experienced elevated error rates affecting the Publisher API and ID API in the EU environment. The incident occurred during an ingress upgrade from a deprecated version to the current supported version, which caused a routing configuration incompatibility. The issue lasted approximately 10 minutes and has been fully resolved. Publisher Dashboard, Checkout, and access controls in Composer operated normally throughout the incident and were not affected.

[Activation] Elevated API Error Rates (EU region)

May <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>10:53</var> UTC Scheduled - Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (US) Timings: May 12, 2026 | 04:00 - 05:00 UTC

Ingress Controller Upgrade (US region)

May <var data-var='date'> 8</var>, <var data-var='time'>22:21</var> UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval. May <var data-var='date'> 8</var>, <var data-var='time'>22:21</var> UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

[Piano Analytics] Incident supported by the on-call team

May <var data-var='date'> 8</var>, <var data-var='time'>17:36</var> UTC Resolved - The incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>09:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>06:04</var> UTC Investigating - Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.

Composer C1X segmentation issues (EU & US regions)

May <var data-var='date'> 7</var>, <var data-var='time'>06:28</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:44</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 6</var>, <var data-var='time'>13:43</var> UTC Monitoring - The team has deployed a fix, and the issue has been resolved. Experiences are executing, and the Composer module is working normally. We will continue monitoring the remediation. May <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC Identified - We are currently experiencing an issue with Composer in our sandbox environment; the Composer module and experiences fail to load. Our team has identified the root cause and is actively working to resolve the issue. We will provide updates as more information becomes available.

Piano Sandbox - Composer currently not working

May <var data-var='date'> 5</var>, <var data-var='time'>08:21</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>08:21</var> UTC Monitoring - Between 06:48 and 07:05 UTC, Piano ID API experienced elevated error rates in the US cluster. Requests requiring user authentication, token verification, and user profile retrieval were affected. Other Piano services including Composer and VX subscription management were not impacted. Service has been fully restored and all systems are operating normally. We apologize for any disruption caused during this incident.

[Activation] Increased API Error Rate on ID Endpoints (US region)

Apr <var data-var='date'>28</var>, <var data-var='time'>09:20</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>22:01</var> UTC Monitoring - The issue has been identified and mitigated; we will continue monitoring the remediation. Apr <var data-var='date'>27</var>, <var data-var='time'>18:37</var> UTC Update - Our team has restored the priority rules to their pre-incident state while we continue to investigate the root cause. We advise customers to avoid making changes to priority rules until the investigation is complete. We will provide further updates as more information becomes available. Apr <var data-var='date'>27</var>, <var data-var='time'>16:57</var> UTC Investigating - We have found an issue with our priority rules for API interaction on server/edge in Composer. The dev team is currently investigating. Clients may find their list order being changed or unsorted without any user interaction. We will continue updating this incident once we identify the root cause.

Composer waterfall issues on US environment.

Apr <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>15:44</var> UTC Scheduled - Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (US) Timings: April 28, 2026 | 04:00 - 05:00 UTC

Scheduled Maintenance: Ingress Controller Upgrade (US region)

Apr <var data-var='date'>24</var>, <var data-var='time'>10:42</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>17:50</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>23</var>, <var data-var='time'>17:31</var> UTC Monitoring - The incident has been resolved. We will continue monitoring the latency on the backend servers. Apr <var data-var='date'>23</var>, <var data-var='time'>14:35</var> UTC Identified - Composer is experiencing a latency incident affecting executions in the US region starting at 10 AM UTC. Impact includes timeouts and degraded performance.

Elevated server latency in Composer execution

Apr <var data-var='date'>21</var>, <var data-var='time'>09:59</var> UTC Resolved - This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality. Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality. We apologize for any disruption this issue may have caused. Apr <var data-var='date'>21</var>, <var data-var='time'>09:22</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC Investigating - We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.

[Activation] Publisher Dashboard - Composer Experience version selection impacted

Apr <var data-var='date'>17</var>, <var data-var='time'>06:28</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>08:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>06:54</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>05:14</var> UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

[Activation] Composer segmentation issues (EU region)

Apr <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:18</var> UTC Scheduled - Piano is planning an infrastructure upgrade for the US region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (US) Timings: April 17, 2026 | 04:00 - 05:00 UTC

Apr <var data-var='date'>16</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:16</var> UTC Scheduled - Piano is planning an infrastructure upgrade for the European region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (EU) Timings: April 16, 2026 | 04:00 - 05:00 UTC

Scheduled Maintenance: Ingress Controller Upgrade (EU region)

Apr <var data-var='date'>15</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:14</var> UTC Scheduled - Piano is planning an infrastructure upgrade for the Asia Pacific region. This update is needed in order to modernize our ingress controller architecture by transitioning from ingress-nginx to F5 Nginx ingress. While we do not expect any impact, brief API disruptions (up to 15 minutes) may affect: Piano ESP API Endpoints Piano ESP Data Collection Piano ESP On-Site Recommendations Piano ESP Dashboard (AP) Timings: April 15, 2026 | 15:00 - 16:00 UTC

Scheduled Maintenance: Ingress Controller Upgrade (AP region)

Apr <var data-var='date'>14</var>, <var data-var='time'>11:31</var> UTC Resolved - The service disruption caused by a temporary load balancing issue has been fully resolved. We are deploying additional API server nodes to better handle future traffic spikes and prevent similar incidents. Apr <var data-var='date'>13</var>, <var data-var='time'>08:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>05:42</var> UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

Apr <var data-var='date'>13</var>, <var data-var='time'>08:46</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>03:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC Identified - Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.

ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue

Apr <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC Resolved - The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>13:53</var> UTC Monitoring - Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress. A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.

Is Piano Software down?

Piano Software status is UP

Lastest published events

[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)

[Piano Analytics] Real-time data latency

Content Crawler Service Disruption

Piano Software Services, Components and Regions

Recent Piano Software events

[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)

[Piano Analytics] Real-time data latency

Content Crawler Service Disruption

Audience - API Failures happening in Europe environment.

Piano Analytics Maintenance

[Activation] Service disruption (US region)

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Is Piano Software down?

Piano Software status is UP

Lastest published events

[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)

[Piano Analytics] Real-time data latency

Content Crawler Service Disruption

Piano Software Services, Components and Regions

Recent Piano Software events

[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)

[Piano Analytics] Real-time data latency

Content Crawler Service Disruption

Audience - API Failures happening in Europe environment.

Piano Analytics Maintenance

[Activation] Service disruption (US region)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!