Apr <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC Resolved - The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>13:53</var> UTC Monitoring - Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress. A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.

[Activation] Site Licensing incident (AP region)

Mar <var data-var='date'>31</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>17:11</var> UTC Scheduled - On Tuesday, March 31, 2026, between 07:00-09:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the US region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.

[Activation] Subscription Log Performance Upgrade (US region)

Mar <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>17:09</var> UTC Scheduled - On Monday, March 30, 2026, between 08:00-10:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the EU region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.

[Activation] Subscription Log Performance Upgrade (EU region)

Mar <var data-var='date'>19</var>, <var data-var='time'>16:45</var> UTC Resolved - The incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>15:40</var> UTC Monitoring - We have successfully implemented a fix for the CAPTCHA issue. We're actively monitoring the system.Mar <var data-var='date'>19</var>, <var data-var='time'>15:37</var> UTC Identified - We have identified the issue, and our team is actively working on a fix. We'll keep you updated on our progress.Mar <var data-var='date'>19</var>, <var data-var='time'>15:14</var> UTC Investigating - We've received some complaints that end users are unable to pass the CAPTCHA verification. Our development team is currently looking into the issue.

Login captcha feature not working correctly

Mar <var data-var='date'>13</var>, <var data-var='time'>08:53</var> UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.Mar <var data-var='date'>11</var>, <var data-var='time'>09:01</var> UTC Identified - We are currently experiencing delayed loading times for real-time data on a subset of customers.Mar <var data-var='date'>11</var>, <var data-var='time'>08:02</var> UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

[Piano Analytics] Incident supported by the on-call team

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:05</var> UTC Resolved - The issue has been resolved, and the team will continue working on restoring the missing events.Mar <var data-var='date'> 6</var>, <var data-var='time'>13:31</var> UTC Monitoring - We have successfully implemented a fix for the webhook payload issue. New events are now being delivered with correct content again. To expedite the resolution, events were rerouted to a new table, which means historical events from before 13:31 UTC are temporarily unavailable while we work on restoring them. We're actively monitoring the system and continuing restoration efforts, though our preliminary assessment indicates that data from the affected time period (11:20 UTC - 13:31 UTC) may not be completely recoverable.Mar <var data-var='date'> 6</var>, <var data-var='time'>13:27</var> UTC Update - We have identified an issue causing corrupted webhook payloads for a subset of users. Due to a database limitation where a foreign key column hit its maximum value, webhooks may contain corrupted metadata fields, including malformed data like '*mac.com' instead of correct information. Our team is actively working on a fix, and we'll keep you updated on our progress.Mar <var data-var='date'> 6</var>, <var data-var='time'>13:10</var> UTC Identified - We’re currently experiencing an issue affecting webhook deliveries in the US region. Some webhooks may fail or contain invalid data. Our team has identified the cause and is actively working on a fix. Updates will follow as more information becomes available.

[Activation] Webhook Delivery Issue (US Region)

Feb <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC Resolved - On February 19, 2026 between 12pm and 10pm UTC, Piano experienced a production incident affecting Amplifier (Socialflow). The incident impacted compose box functionality for a subset of users (browser-dependent). Some users also experienced degraded UI performance. Additionally, publishing was affected for users who rely on the compose box for manual post publishing. The issue has been resolved by rolling back Socialflow Web to the previous release. We are currently investigating the root cause and will publish an incident report once the analysis is complete.

Amplifier performance issues

Feb <var data-var='date'>10</var>, <var data-var='time'>07:24</var> UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.Feb <var data-var='date'>10</var>, <var data-var='time'>06:54</var> UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

Jan <var data-var='date'>19</var>, <var data-var='time'>08:35</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>19</var>, <var data-var='time'>06:54</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>19</var>, <var data-var='time'>03:55</var> UTC Update - We are still looking into this issue, but the investigation shows that this affects only a small number of sites, not all of them.Jan <var data-var='date'>19</var>, <var data-var='time'>02:23</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>19</var>, <var data-var='time'>00:05</var> UTC Investigating - Piano Crawler has not been crawling for the last 24 hours. We are currently investigating the issue.

Piano Crawler not crawling

Jan <var data-var='date'>13</var>, <var data-var='time'>01:11</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>14:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>12</var>, <var data-var='time'>14:19</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>12</var>, <var data-var='time'>12:07</var> UTC Investigating - Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

Composer segmentation issues [EU region]

Dec <var data-var='date'>24</var>, <var data-var='time'>21:44</var> UTC Resolved - The incident has been resolved.Dec <var data-var='date'>24</var>, <var data-var='time'>14:53</var> UTC Monitoring - A fix has been implemented, and we're monitoring its resultsDec <var data-var='date'>24</var>, <var data-var='time'>14:43</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>24</var>, <var data-var='time'>14:21</var> UTC Investigating - Piano platform is experiencing an elevated level of API errors. Our engineers are currently looking into the issue.

Elevated API Errors

Dec <var data-var='date'>16</var>, <var data-var='time'>21:30</var> UTC Resolved - The issue has been resolved and all (Piano Analytics) tools and interfaces are fully available. Some data still needs to be sent for some specific customers, but we will communicate with them directly.Dec <var data-var='date'>16</var>, <var data-var='time'>10:40</var> UTC Identified - Our provider's service has been partially restored. Our teams are now actively working on completing the recovery on our side, including relaunching data loads and catching up on delayed processing.Dec <var data-var='date'>16</var>, <var data-var='time'>08:54</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. A major incident is currently ongoing with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing are not impacted. The issue started at approximately 03:30 UTC on December 16, 2025, and is still ongoing at this time on their side. Please excuse us for any inconvenience caused.

[Piano Analytics] Data Ingestion Issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:11</var> UTC Monitoring - Cloudflare has fixed the issue on their end (https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q), and we are now observing incoming requests on our systems again. We will continue to monitor the situation and provide updates if anything changes.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:10</var> UTC Update - We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. For reference: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9qDec <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> UTC Identified - We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. As a result, clients may also experience difficulties logging into Piano dashboards. Our team is actively monitoring the situation. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. For reference: https://www.cloudflarestatus.com/

Piano service disruption due to Cloudflare outage

Dec <var data-var='date'> 4</var>, <var data-var='time'>15:46</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 3</var>, <var data-var='time'>21:39</var> UTC Monitoring - We continue to monitor the situation.Dec <var data-var='date'> 3</var>, <var data-var='time'>21:14</var> UTC Update - Backlog of delayed updates have been processed. We continue to monitor the situation.Dec <var data-var='date'> 3</var>, <var data-var='time'>20:15</var> UTC Identified - We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.

CXense - Delays in ingestion of user profile updates

Dec <var data-var='date'> 2</var>, <var data-var='time'>20:01</var> UTC Resolved - The issue has been resolved, and crawling services are operating normally.Dec <var data-var='date'> 2</var>, <var data-var='time'>13:02</var> UTC Monitoring - Crawler processing is now functioning normally. However, we are still observing an approximate 4-hour delay. We are closely monitoring the situation and will update once the lag has been fully resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>09:02</var> UTC Identified - We are currently experiencing an incident where newly published articles are not crawled immediately due to an accumulated event lag. Our engineers identified the issue and promptly applied a fix. The system is clearing the processing backlog, and normal crawling should resume within a few hours.

[Piano Content] Crawling delay

Nov <var data-var='date'>28</var>, <var data-var='time'>04:45</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>28</var>, <var data-var='time'>03:54</var> UTC Monitoring - Our engineers have identified the root cause and have implemented the fix. We are monitoring the results.Nov <var data-var='date'>28</var>, <var data-var='time'>01:54</var> UTC Investigating - We noticed a significant traffic drop in Insight started on November 28, 2025 01:54 UTC. Our engineers are investigating the issue.

Piano Insight is experience a production incident

Nov <var data-var='date'>26</var>, <var data-var='time'>20:37</var> UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.Nov <var data-var='date'>26</var>, <var data-var='time'>20:26</var> UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

Nov <var data-var='date'>24</var>, <var data-var='time'>08:25</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>22</var>, <var data-var='time'>05:47</var> UTC Monitoring - Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.Nov <var data-var='date'>22</var>, <var data-var='time'>05:12</var> UTC Identified - We noticed a significant traffic drop in Insight started on November 22, 2025 02:37 UTC. The technical team identified the root cause and is now working on the resolution.

Traffic drop - Piano Insight

Nov <var data-var='date'>18</var>, <var data-var='time'>08:02</var> UTC Resolved - The incident has been resolved. We are now conducting a thorough root cause analysis, and we will share a detailed report once it becomes available.Nov <var data-var='date'>15</var>, <var data-var='time'>05:40</var> UTC Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.Nov <var data-var='date'>14</var>, <var data-var='time'>17:14</var> UTC Update - We are experiencing an issue with data cubes again, our team is now investigating.Nov <var data-var='date'>14</var>, <var data-var='time'>16:12</var> UTC Investigating - While monitoring the remediation, we started to see an increase in errors in segmentation for c1x segments and delays in our traffic data. Our team is currently investigating the issue.Nov <var data-var='date'>14</var>, <var data-var='time'>11:48</var> UTC Monitoring - An issue was resolved and traffic data delay is now mitigated. We are now monitoring the performance of the data cubes.Nov <var data-var='date'>14</var>, <var data-var='time'>08:23</var> UTC Identified - An issue found with data cubes in one of our data centers. We are working on the resolution now.Nov <var data-var='date'>14</var>, <var data-var='time'>08:19</var> UTC Investigating - We noticed a delay in displaying traffic data in Insight today morning again. Our team started investigating the issue.

Nov <var data-var='date'>14</var>, <var data-var='time'>07:49</var> UTC Resolved - All systems have been restored and operating properly now.Nov <var data-var='date'>14</var>, <var data-var='time'>01:06</var> UTC Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.Nov <var data-var='date'>13</var>, <var data-var='time'>22:01</var> UTC Update - The service stability has been fully restored across all regions except for Europe. Our teams continue to work diligently to restore the remaining region. Composer1x segmentation can still be affected, and the experience execution results might not be accurate because of that.Nov <var data-var='date'>13</var>, <var data-var='time'>13:09</var> UTC Update - All traffic events were restored, team is now working on restoring stability on data cubes and depending services. Composer1x segmentation was affected and experience execution results might not be accurate because of that.Nov <var data-var='date'>13</var>, <var data-var='time'>12:48</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>12:08</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>09:54</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>09:29</var> UTC Identified - We noticed a significant traffic drop in Insight started on November 12, 2025 17:07 UTC. Technical team identified the root cause and now working on the resolution.

Oct <var data-var='date'>29</var>, <var data-var='time'>07:27</var> UTC Resolved - Piano detected elevated 400 errors on API Interaction for Server Composer Experiences between 6:22 AM - 6:43 AM UTC in the US and EU regions. This was caused by a new release that introduced a serialization logic change, resulting in unexpected object graph handling. The issue was auto-detected and immediately resolved via our monitoring system. We apologize for any inconvenience caused and will enhance automated smoke testing for server-side experiences to prevent similar issues.

Elevated 400 errors for Server Composer Experiences (US & EU regions)

Oct <var data-var='date'>24</var>, <var data-var='time'>08:44</var> UTC Resolved - The issue has been resolved and all our tools and interfaces are fully available. Data collection was not affected, all events were properly ingested.Oct <var data-var='date'>24</var>, <var data-var='time'>08:22</var> UTC Investigating - We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers

[Piano Analytics] Potential interface availability issues

Oct <var data-var='date'>20</var>, <var data-var='time'>13:52</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>11:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>10:40</var> UTC Investigating - We are currently investigating this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>09:53</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>08:41</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>08:38</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>08:09</var> UTC Investigating - We are currently investigating this issue.

Some of Piano services in US environment affected by AWS incident

Oct <var data-var='date'>16</var>, <var data-var='time'>07:09</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>16</var>, <var data-var='time'>07:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>16</var>, <var data-var='time'>02:21</var> UTC Investigating - Sandbox.piano.io is currently unavailable. We apologize for any inconvenience caused.

Sandbox unavailable

Oct <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC Resolved - Piano Activation experienced increased error rates for VX and ID API endpoints in the EU region between 07:49 - 07:56 UTC. The issue was resolved and API traffic has now returned to normal levels.

Is Piano Software down?

Piano Software status is UP

Lastest published events

[Activation] Site Licensing incident (AP region)

[Activation] Subscription Log Performance Upgrade (US region)

[Activation] Subscription Log Performance Upgrade (EU region)

Piano Software Services, Components and Regions

Recent Piano Software events

[Activation] Site Licensing incident (AP region)

[Activation] Subscription Log Performance Upgrade (US region)

[Activation] Subscription Log Performance Upgrade (EU region)

Login captcha feature not working correctly

[Piano Analytics] Incident supported by the on-call team

[Activation] Webhook Delivery Issue (US Region)

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Is Piano Software down?

Piano Software status is UP

Lastest published events

[Activation] Site Licensing incident (AP region)

[Activation] Subscription Log Performance Upgrade (US region)

[Activation] Subscription Log Performance Upgrade (EU region)

Piano Software Services, Components and Regions

Recent Piano Software events

[Activation] Site Licensing incident (AP region)

[Activation] Subscription Log Performance Upgrade (US region)

[Activation] Subscription Log Performance Upgrade (EU region)

Login captcha feature not working correctly

[Piano Analytics] Incident supported by the on-call team

[Activation] Webhook Delivery Issue (US Region)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!