Aug <var data-var='date'>17</var>, <var data-var='time'>15:14</var> PDT Resolved - This incident has been resolved, we will be sure to account for this issue and provide a solution to prevent this incident from happening again. Aug <var data-var='date'>17</var>, <var data-var='time'>14:40</var> PDT Monitoring - The Phonecheck service should now be operational again. However, we are continuing to monitor the system closely, as it may take some time for all services to fully stabilize. Aug <var data-var='date'>17</var>, <var data-var='time'>14:18</var> PDT Investigating - We are currently investigating the issue, please stand by as we provide a solution ASAP

Login Issues - Token Not Generated Error

Jul <var data-var='date'>29</var>, <var data-var='time'>12:13</var> PDT Resolved - This incident has been resolved; the SIM lock and carrier lock servers should be working normally again. Jul <var data-var='date'>21</var>, <var data-var='time'>13:45</var> PDT Identified - Please note that APIs for CarrierLock and SimLock are experiencing intermittent issues on Desktop and are completely unable to be used on Single/Bulk IMEI checker.

SimLock and CarrierLock API intermittent outages

Jul <var data-var='date'>22</var>, <var data-var='time'>11:01</var> PDT Resolved - Verizon Finance ESN server is back online Jul <var data-var='date'>22</var>, <var data-var='time'>09:46</var> PDT Monitoring - Verizon has confirmed that the Finance check should be back online. We are currently monitoring to ensure it's working. Jul <var data-var='date'>22</var>, <var data-var='time'>09:02</var> PDT Identified - We have confirmed that Verizon's Finance Check is currently down. We are waiting to hear back from Verizon for an ETA on when this will come back online.

Verizon Finance ESN is down

Mar <var data-var='date'>11</var>, <var data-var='time'>13:59</var> PDT Resolved - This incident is being reported as resolved by all clients. Mar <var data-var='date'>11</var>, <var data-var='time'>13:49</var> PDT Monitoring - This should be fixed. Please confirm and provide feedback. Mar <var data-var='date'>11</var>, <var data-var='time'>13:22</var> PDT Identified - Our dev team is working on resolving the issue with the Remote App

Remote App is not working

Nov <var data-var='date'>24</var>, <var data-var='time'>06:29</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>09:58</var> PST Update - Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs. Nov <var data-var='date'>20</var>, <var data-var='time'>06:50</var> PST Update - Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team. Nov <var data-var='date'>20</var>, <var data-var='time'>04:17</var> PST Identified - We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.

Apple Simlock API

Nov <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>07:02</var> PST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>21</var>, <var data-var='time'>06:55</var> PST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>21</var>, <var data-var='time'>05:14</var> PST Scheduled - We will be performing scheduled system maintenance during this window. Please note that all Phonecheck products and services will be temporarily unavailable during this period. Device processing and other dependent services will also be paused during this time. Normal operations will automatically resume once maintenance concludes. If you experience any issues after the maintenance window, please contact our Support Team for assistance.

Cloud Portal Scheduled Maintenance

Nov <var data-var='date'>11</var>, <var data-var='time'>18:33</var> PST Resolved - This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database. Nov <var data-var='date'>11</var>, <var data-var='time'>13:53</var> PST Investigating - We are currently investigating the issue

Cloud - Recently processed devices are not showing up in the Cloud Database

Nov <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>00:09</var> PDT Scheduled - This is a scheduled alert, We will be performing scheduled system maintenance during this window. Please note that all Phonecheck products and services will be temporarily unavailable during this period. Device processing and other dependent services will also be paused during this time. Normal operations will automatically resume once maintenance concludes. If you experience any issues after the maintenance window, please contact our Support Team for assistance.

Aug <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Resolved - Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation. Aug <var data-var='date'>15</var>, <var data-var='time'>12:54</var> PDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>15</var>, <var data-var='time'>10:30</var> PDT Monitoring - We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.

iOS app not opening

Aug <var data-var='date'>14</var>, <var data-var='time'>10:56</var> PDT Resolved - Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end. Aug <var data-var='date'>13</var>, <var data-var='time'>15:07</var> PDT Identified - We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests. Aug <var data-var='date'>13</var>, <var data-var='time'>13:41</var> PDT Investigating - We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.

Apple Server Issue

Jul <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Resolved - The issue should be resolved at this time Jul <var data-var='date'>20</var>, <var data-var='time'>07:00</var> PDT Investigating - Our development team is working to resolve an issue affecting the cloud portal and mobile processing.

Issues logging in to Phonecheck desktop or opening the mobile application

Jul <var data-var='date'>15</var>, <var data-var='time'>14:05</var> PDT Resolved - Issue has been confirmed to be resolved Jul <var data-var='date'>15</var>, <var data-var='time'>13:52</var> PDT Monitoring - The issue should be resolved. Please restart Phonecheck if needed. Jul <var data-var='date'>15</var>, <var data-var='time'>13:05</var> PDT Investigating - We are currently investigating the issue

May <var data-var='date'>29</var>, <var data-var='time'>05:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>05:20</var> PDT Investigating - We are currently investigating an outage that is causing issues with device processing on Phonecheck.

Server Outage

Apr <var data-var='date'>15</var>, <var data-var='time'>14:43</var> PDT Resolved - The iOS app is fully operational Apr <var data-var='date'>15</var>, <var data-var='time'>14:26</var> PDT Monitoring - Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again. Apr <var data-var='date'>15</var>, <var data-var='time'>12:02</var> PDT Investigating - Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.

Apple Server

Apr <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> PDT Resolved - Phonecheck performance issue has been resolved Apr <var data-var='date'> 3</var>, <var data-var='time'>10:42</var> PDT Monitoring - Phonecheck performance has improved and should be operational; some users may still experience random device delays. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating an issue with performance degraded reported on Phonecheck

Degraded Performance

Apr <var data-var='date'> 3</var>, <var data-var='time'>08:50</var> PDT Resolved - Phonecheck performance issue has been resolved Apr <var data-var='date'> 3</var>, <var data-var='time'>08:34</var> PDT Monitoring - Please restart Phonecheck; performance should be back to normal. We are currently monitoring the situation. Apr <var data-var='date'> 3</var>, <var data-var='time'>08:14</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>08:13</var> PDT Investigating - We are currently investigating an issue with performance reported on Phonecheck

Mar <var data-var='date'> 3</var>, <var data-var='time'>06:51</var> PST Resolved - We're pleased to inform you that the Apple server performance issues have been resolved. According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/ Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices. You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues. Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team. Feb <var data-var='date'>28</var>, <var data-var='time'>05:32</var> PST Monitoring - Service Status Update: Apple Server Performance Issues We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable." https://www.apple.com/support/systemstatus/ Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation. Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally. Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help. We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience. Feb <var data-var='date'>27</var>, <var data-var='time'>08:44</var> PST Update - We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation. Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/ Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected. Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again. We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience. Feb <var data-var='date'>27</var>, <var data-var='time'>06:22</var> PST Update - Important Notice: Apple Server Issues Affecting Device Processing: We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices. What you need to know: This is an Apple server-side issue, not a problem with our systems Android devices can be processed without any issues For Apple devices: Some devices will process normally For devices that won't open/process, please close the app, wait a few minutes, and try again You may need to retry several times for successful processing We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems. https://www.apple.com/support/systemstatus/ Feb <var data-var='date'>27</var>, <var data-var='time'>02:27</var> PST Investigating - Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

Feb <var data-var='date'>26</var>, <var data-var='time'>18:03</var> PST Resolved - Apple resolved their server issue - https://www.apple.com/support/systemstatus/ Feb <var data-var='date'>26</var>, <var data-var='time'>14:52</var> PST Investigating - Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

Jan <var data-var='date'>31</var>, <var data-var='time'>08:30</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>08:27</var> PST Monitoring - We are receiving reports that Phonecheck is operational at this time Jan <var data-var='date'>31</var>, <var data-var='time'>08:20</var> PST Investigating - We are currently receiving reports of users unable to sign in or process devices.

Server Disruption

Jan <var data-var='date'>21</var>, <var data-var='time'>14:29</var> PST Resolved - Degraded Performance has been resolved; Cloud should be operating at full speed. Jan <var data-var='date'>21</var>, <var data-var='time'>13:39</var> PST Monitoring - We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.

Degraded Performance on Phonecheck

Oct <var data-var='date'>24</var>, <var data-var='time'>15:03</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>15:00</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>14:39</var> PDT Investigating - We are currently investigating an outage that is causing issues with device processing on Phonecheck.

Oct <var data-var='date'> 1</var>, <var data-var='time'>15:15</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> PDT Identified - The issue has been identified and a fix is being implemented.

Sep <var data-var='date'>26</var>, <var data-var='time'>10:07</var> PDT Resolved - We appreciate your patience the issue is resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>09:56</var> PDT Monitoring - The issue is intermittent and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>09:18</var> PDT Investigating - We are currently investigating a server outage that is affecting the Phonecheck desktop application

Sep <var data-var='date'>16</var>, <var data-var='time'>08:49</var> PDT Resolved - Desktop application is operational at this time Sep <var data-var='date'>16</var>, <var data-var='time'>07:50</var> PDT Monitoring - We are getting reports that the issue has been resolved, please restart the program to confirm Sep <var data-var='date'>16</var>, <var data-var='time'>07:40</var> PDT Investigating - We are currently investigating a server outage that is affecting the Phonecheck desktop application

Sep <var data-var='date'>11</var>, <var data-var='time'>09:00</var> PDT Resolved - This incident was resolved at 8:49 AM PST Sep <var data-var='date'>11</var>, <var data-var='time'>07:24</var> PDT Investigating - We are currently investigating an outage that is causing issues with device processing on Phonecheck

Is Phonecheck down?

Phonecheck status is UP

Lastest published events

Login Issues - Token Not Generated Error

SimLock and CarrierLock API intermittent outages

Verizon Finance ESN is down

Phonecheck Services, Components and Regions

Recent Phonecheck events

Login Issues - Token Not Generated Error

SimLock and CarrierLock API intermittent outages

Verizon Finance ESN is down

Remote App is not working

Apple Simlock API

Cloud Portal Scheduled Maintenance