May <var data-var='date'>21</var>, <var data-var='time'>22:58</var> UTC Resolved - Our systems have fully recovered and are back to normal operation. The data restoration process has completed successfully, and all services—API and Phantoms—are now functioning as expected. We’ve addressed the issue caused by an unusually high volume of write queries that led to a backlog in our internal replication system. We sincerely thank you for your patience throughout the resolution process. If you continue to experience any issues, please don’t hesitate to reach out to our support team. May <var data-var='date'>21</var>, <var data-var='time'>21:12</var> UTC Update - The data restoration process is nearly complete. We estimate that the system will be fully back to normal operation within the next hour. Thank you for your patience as we bring services back online. May <var data-var='date'>21</var>, <var data-var='time'>21:02</var> UTC Identified - At approximately 16:30 UTC, an unusually high volume of specific write queries from our application began to strain our main database. This load overwhelmed our internal data replication system. As a result, a backlog of data awaiting replication quickly grew, consuming all available space on the main database's system disk and forcing it offline. We are currently restoring the database from a snapshot; however, this process is taking longer than expected because the snapshot includes this large volume of non-replicated data, which is inherently slower to process during recovery.

Database outage

Oct <var data-var='date'>13</var>, <var data-var='time'>07:30</var> UTC Resolved - Due to major network connectivity problems at one of our infrastructure providers (OVH), we saw very high Phantom launch failure rates (>60%) for a duration of around 1 hour. The incident quickly resolved itself when our provider corrected the connectivity problem. https://twitter.com/ovh_status/status/1448204876232728579

Elevated Phantom launch errors

Sep <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:48</var> UTC Update - Zendesk is actively working on resolving this outage. Things are progressively getting back to normal. We're still monitoring. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> UTC Monitoring - Our support ticket system, provided by Zendesk, is currently experiencing issues which might prevent customers from contacting our support team as well as prevent our support team from solving tickets. We're monitoring the situation. Our help center is still available at https://support.phantombuster.com/hc/en-001. Zendesk provides information on this page: https://status.zendesk.com/

Zendesk outage

Jul <var data-var='date'> 1</var>, <var data-var='time'>20:15</var> UTC Resolved - We saw very high Phantom launch error rates. It was due to major network connectivity problems on the NA<>EU link of OVH, one of our infrastructure providers. After prompt intervention of their service reliability engineers, everything went back to normal.

Is Phantombuster down?

Phantombuster status is UP

Lastest published events

Database outage

Elevated Phantom launch errors

Zendesk outage

Phantombuster Services, Components and Regions

Recent Phantombuster events

Database outage

Elevated Phantom launch errors

Zendesk outage

Elevated Phantom launch errors