May <var data-var='date'>21</var>, <var data-var='time'>07:53</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>15:09</var> UTC Update - The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog. May <var data-var='date'>20</var>, <var data-var='time'>13:29</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>13:27</var> UTC Update - Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online. May <var data-var='date'>20</var>, <var data-var='time'>08:38</var> UTC Monitoring - We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring. May <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Investigating - We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

May <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> UTC Resolved - The issue is now resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>16:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:54</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>09:05</var> UTC Identified - The issue has been identified and a mitigation is being deployed within the service. Apr <var data-var='date'>28</var>, <var data-var='time'>16:13</var> UTC Investigating - We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

Some calls from the Pexip app for iOS are ending prematurely

May <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Update - We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks. May <var data-var='date'> 4</var>, <var data-var='time'>10:16</var> UTC Update - Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present. Apr <var data-var='date'>30</var>, <var data-var='time'>12:23</var> UTC Identified - The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Apr <var data-var='date'>23</var>, <var data-var='time'>08:30</var> UTC Resolved - No further issues have been observed or reported. This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:27</var> UTC Monitoring - We have not observed any errors for the past few hours. We will continue to monitor the situation closely. Apr <var data-var='date'>22</var>, <var data-var='time'>08:22</var> UTC Identified - Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely. Apr <var data-var='date'>22</var>, <var data-var='time'>08:06</var> UTC Investigating - We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

Intermittent Failures in Microsoft Teams CVI Connections

Apr <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>08:09</var> UTC Monitoring - Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability. Apr <var data-var='date'>20</var>, <var data-var='time'>00:29</var> UTC Investigating - Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

Pexip Documentation Website Outage

Apr <var data-var='date'>17</var>, <var data-var='time'>12:45</var> UTC Resolved - This incident is resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>12:38</var> UTC Monitoring - A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>12:32</var> UTC Investigating - The team is currently investigating the issue.

Zoom Rooms trusted join may fail to bypass Teams lobby

Apr <var data-var='date'>16</var>, <var data-var='time'>07:43</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>09:05</var> UTC Monitoring - The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable. Apr <var data-var='date'>14</var>, <var data-var='time'>15:18</var> UTC Investigating - We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

Degraded Quality in Calls from Webex Registered Devices in South Asia

Apr <var data-var='date'>14</var>, <var data-var='time'>22:22</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>16:27</var> UTC Monitoring - A fix has been applied and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>15:06</var> UTC Investigating - We are investigating an issue where some CVI calls in the US region are failing.

CVI call failures in US

Apr <var data-var='date'>14</var>, <var data-var='time'>06:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>10:20</var> UTC Monitoring - IOS app version 1.1.4 is now available and includes changes that address this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>07:14</var> UTC Update - The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:11</var> UTC Identified - We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.

Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar

Mar <var data-var='date'>30</var>, <var data-var='time'>14:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC Monitoring - A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits. Mar <var data-var='date'>30</var>, <var data-var='time'>12:47</var> UTC Investigating - We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs

Mar <var data-var='date'>22</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>15:52</var> UTC Scheduled - The Pexip Service Ops team will be performing scheduled maintenance on our service platform. During this period, Control Center, Partner Portal, VMR and Pexip Connect call services may experience interruptions or reduced availability. Active calls are expected to continue without disruption, though users might experience delays or difficulties when initiating new connections during the maintenance window. Normal service should resume once the maintenance work is completed.

Pexip Service Maintenance

Mar <var data-var='date'>20</var>, <var data-var='time'>08:23</var> UTC Resolved - We have found the issue and resolved it. Mar <var data-var='date'>20</var>, <var data-var='time'>07:49</var> UTC Investigating - We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

Mar <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC Resolved - Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

Brief Call Connectivity Issue

Mar <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> UTC Resolved - We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance. Feb <var data-var='date'>28</var>, <var data-var='time'>16:41</var> UTC Monitoring - We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance. Feb <var data-var='date'>28</var>, <var data-var='time'>09:03</var> UTC Update - We have contacted Microsoft to investigate this issue together with them. Feb <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC Investigating - We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

Cloud OTJ Service Disruption Affecting M365 Mailboxes

Jan <var data-var='date'>30</var>, <var data-var='time'>15:06</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>10:27</var> UTC Monitoring - The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results. Jan <var data-var='date'>30</var>, <var data-var='time'>09:17</var> UTC Identified - The issue has been identified, and we are working on deploying a fix. Jan <var data-var='date'>30</var>, <var data-var='time'>08:54</var> UTC Investigating - We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.

Packet Loss Data Not Available on Control Center Diagnostic Page

Jan <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC Resolved - On 20 January 2026, between 09:55 and 20:25 UTC, HP/Poly endpoints registered to the Pexip Service may have experienced issues accessing the LDAP phonebook directory. The issue was identified as being related to a recent planned service update. The change was subsequently reverted, and normal functionality was restored.

LDAP Phonebook Service Unavailable

Dec <var data-var='date'> 9</var>, <var data-var='time'>20:27</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>20:26</var> UTC Update - Fix has been rolled out to all regions. Dec <var data-var='date'> 9</var>, <var data-var='time'>19:39</var> UTC Update - The fix rollout is currently in progress. The issue has been resolved in the US and APAC regions, and deployment is ongoing in EMEA and the. We will provide a further update on the status once the rollout is complete. Dec <var data-var='date'> 9</var>, <var data-var='time'>10:23</var> UTC Update - The fix rollout is currently in progress. The issue has been resolved in the APAC region, and deployment is ongoing in EMEA and the US. We will provide a further update on the status once the rollout is complete. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:57</var> UTC Identified - The issue has been identified and a fix is being rolled out. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:26</var> UTC Investigating - We are investigating an issue where Untrusted/Guest CVI and SGJ (SIP Guest Join) VTC participants are not visible to other VTC participants in a Teams CVI meeting. Teams clients are not affected and can see all participants.

Teams CVI -- Untrusted and SIP Guest Join participants can't see each other in meetings.

Nov <var data-var='date'>29</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>11</var>, <var data-var='time'>11:31</var> UTC Scheduled - The Operations team will be performing maintenance on the Analytics portal (https://analytics.pexip.com/). During the maintenance window, the Analytics portal may be temporarily unavailable.

Analytics Portal Maintenance

Nov <var data-var='date'>20</var>, <var data-var='time'>13:05</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>10:49</var> UTC Monitoring - The issue has been resolved, and the documentation pages are now accessible again. Nov <var data-var='date'>20</var>, <var data-var='time'>09:53</var> UTC Identified - Our hosting provider is working on the issue, and we expect documentation access to return within the hour. Nov <var data-var='date'>20</var>, <var data-var='time'>09:45</var> UTC Investigating - We are aware of an issue with the documentation pages (docs.pexip.com and help.pexip.com) and are investigating.

Pexip Documentation Pages Unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>12:26</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>09:56</var> UTC Update - Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation. Nov <var data-var='date'>12</var>, <var data-var='time'>17:44</var> UTC Monitoring - We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability. Nov <var data-var='date'>12</var>, <var data-var='time'>17:02</var> UTC Investigating - We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.

SIP Call Failures in Washington PoP

Nov <var data-var='date'>15</var>, <var data-var='time'>19:13</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>15</var>, <var data-var='time'>14:27</var> UTC Update - We are continuing to validate that all systems have returned to operations. If you have a registered endpoint and it is not registering, we recommend rebooting the system. Nov <var data-var='date'>15</var>, <var data-var='time'>14:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>15</var>, <var data-var='time'>12:37</var> UTC Identified - We have identified the issue and are currently working toward a solution. Nov <var data-var='date'>15</var>, <var data-var='time'>11:12</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>15</var>, <var data-var='time'>10:57</var> UTC Investigating - We are investigating with priority

Pexip Services Currently Unavailable

Nov <var data-var='date'>12</var>, <var data-var='time'>11:02</var> UTC Resolved - The related Microsoft rollout should be completed at this stage and our testing indicates that the issue has been successfully resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>12:23</var> UTC Identified - The Microsoft Engineering team has identified the issue and is in the process of rolling out a fix. We will provide another update once the rollout is complete or if any new information becomes available. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> UTC Update - We are working with the Microsoft Engineering team to investigate the PowerPoint Live issue. As a temporary workaround, please share a window or screen from a Teams client when the meeting includes SIP Guest Join VTC participants. Nov <var data-var='date'> 5</var>, <var data-var='time'>02:59</var> UTC Investigating - Pexip have identified an issue with SIP Guest Join calls when sharing PowerPoint Live interactive content in a Teams meeting. PPT Live content is not displayed and the interactive content splash screen is displayed instead. This issue is not observed in standard CVI calls. We are currently investigating the issue.

PPT Live sharing not working for SGJ endpoints in Teams meetings

Nov <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>14:36</var> UTC Scheduled - The Operations team will be performing maintenance on the Pexip Control Center. During the maintenance window, call usage statistics may be temporarily unavailable.

High Priority Pexip Control Center Maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>09:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>18:57</var> UTC Monitoring - Microsoft Teams Rooms to VTC device calling is working again. We have implemented an interim measure recommended by Microsoft while services are degraded. Oct <var data-var='date'>29</var>, <var data-var='time'>16:00</var> UTC Identified - There is an ongoing service degradation with Microsoft Azure, which is affecting calls from Microsoft Teams Rooms to VTC devices. We are currently investigating a workaround to continue service while Microsoft Services are degraded. Microsoft Status Page: https://status.cloud.microsoft/

Microsoft Teams Rooms to VTC calling is failing.

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> UTC Resolved - This incident has been resolved Oct <var data-var='date'> 2</var>, <var data-var='time'>07:02</var> UTC Monitoring - The Team has narrowed down the issue to have affected a small number of calls between 05:55 UTC and 06:36 UTC and has been mitigated since. Oct <var data-var='date'> 2</var>, <var data-var='time'>06:54</var> UTC Investigating - We have observed potential Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures in Europe. The Team is currently investigating the impact.

Is Pexip Service down?

Pexip Service status is UP

Lastest published events

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Some calls from the Pexip app for iOS are ending prematurely

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Pexip Service Services, Components and Regions

Recent Pexip Service events

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Some calls from the Pexip app for iOS are ending prematurely

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Intermittent Failures in Microsoft Teams CVI Connections

Pexip Documentation Website Outage

Zoom Rooms trusted join may fail to bypass Teams lobby

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Is Pexip Service down?

Pexip Service status is UP

Lastest published events

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Some calls from the Pexip app for iOS are ending prematurely

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Pexip Service Services, Components and Regions

Recent Pexip Service events

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Some calls from the Pexip app for iOS are ending prematurely

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Intermittent Failures in Microsoft Teams CVI Connections

Pexip Documentation Website Outage

Zoom Rooms trusted join may fail to bypass Teams lobby

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!