THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>07:00</var> - <var data-var='time'>17:00</var> UTC Oct <var data-var='date'> 1</var>, <var data-var='time'>12:52</var> UTC Scheduled - The Pexip Infrastructure team will be performing maintenance on the core network in the Singapore Point of Presence (PoP). The PoP will remain in production throughout the maintenance window. The maintenance is limited to the Singapore location and may impact connections to Microsoft Teams meetings via CVI and Microsoft Teams Rooms (MTR) calls for a short period within the window. During that period, users may experience difficulties when attempting to initiate new CVI or MTR connections, and active calls may be disconnected. No impact is expected to other services or to any other PoP locations.

Network Infrastructure Maintenance in Singapore

Sep <var data-var='date'>22</var>, <var data-var='time'>12:32</var> UTC Resolved - No further issues have been reported or observed. This incident is now resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>14:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>07:41</var> UTC Identified - Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information. Aug <var data-var='date'>14</var>, <var data-var='time'>16:35</var> UTC Investigating - We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.

Usage statistics may be missing in Pexip Control Center

Sep <var data-var='date'>16</var>, <var data-var='time'>08:18</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>05:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>15:34</var> UTC Update - We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region. Sep <var data-var='date'>15</var>, <var data-var='time'>13:05</var> UTC Identified - We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes. Sep <var data-var='date'>15</var>, <var data-var='time'>12:19</var> UTC Investigating - Cisco endpoints that are: Registered to the Pexip service AND have been updated to 26.9 or 26.10 May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. Sending presentation is reported to work, and also unblocks the incoming presentation. We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate. Please roll any affected systems back to 26.8 while we establish the cause.

Cisco Endpoints may fail to receive presentation after latest Cisco software update

Aug <var data-var='date'>30</var>, <var data-var='time'>09:15</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>08:58</var> UTC Scheduled - The LDAP Phonebook server address used by Poly/HP and Avaya video endpoints will be updated starting 1 September 2026. The address is changing from api.moon.vp.vc to ldap.vp.vc. For most customers no action is needed for this change. Which systems are affected? Affected systems are Poly/HP and Avaya endpoints configured to use the LDAP Phonebook from the Pexip Service and not provisioned by the Pexip Service. Provisioned systems have already received the new address (ldap.vp.vc) via our provisioning service, so no action is required. What action is required? Customers who do not use provisioning must manually update the LDAP Phonebook server address on affected endpoints from api.moon.vp.vc to ldap.vp.vc.

LDAP Phonebook address change on the Pexip Service

Aug <var data-var='date'>24</var>, <var data-var='time'>14:57</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>09:39</var> UTC Monitoring - The issue has been resolved, and the documentation pages are now accessible again. Aug <var data-var='date'>21</var>, <var data-var='time'>07:35</var> UTC Identified - Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>02:43</var> UTC Investigating - Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages. Pages are either slow to load or unresponsive for some users.

Pexip Documentation Pages - Slow or Unresponsive

Aug <var data-var='date'> 1</var>, <var data-var='time'>09:15</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>11:31</var> UTC Scheduled - The public SSL certificate used for the SIP services will be rotated starting 1 August 2026. The new certificate will be signed using the ISRG Root X1 Root Certificate Authority, which has been provisioning to Cisco endpoints since November 2023. For most customers no action is needed for this change. Which systems are affected? Affected systems are any service-registered or standalone Cisco devices running Cisco CE or RoomOS software that are NOT provisioned by the Pexip Service and don't have the the ISRG Root X1 certificate installed. For provisioned systems we have already uploaded the new Root CA certificates to those devices via our provisioning service. For more information please review https://help.pexip.com/service/new.htm#2026-06-certs

SIP certificates rotation on the Pexip Service

Jul <var data-var='date'> 1</var>, <var data-var='time'>06:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>21:10</var> UTC Monitoring - Problem has been identified and fix implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>13:24</var> UTC Investigating - We are investigating an issue where emails are not being sent from the Partner Portal and Control Center.

Emails not being sent from Partner Portal and Control Center

Jun <var data-var='date'>15</var>, <var data-var='time'>08:05</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Update - We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks. May <var data-var='date'> 4</var>, <var data-var='time'>10:16</var> UTC Update - Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present. Apr <var data-var='date'>30</var>, <var data-var='time'>12:23</var> UTC Identified - The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.

Jun <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> UTC Resolved - Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.

One-Time Room scheduling unavailable in Outlook Add-In

May <var data-var='date'>30</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>13:47</var> UTC Scheduled - The Operations team will perform maintenance on the Partner Portal (portal.pexip.com). During the maintenance window, Pexip Infinity License generation and activation may be temporarily unavailable. All other Partner Portal functionality will remain available and operate normally.

High Priority Partner Portal Maintenance

May <var data-var='date'>29</var>, <var data-var='time'>12:52</var> UTC Resolved - This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration. May <var data-var='date'>29</var>, <var data-var='time'>11:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>11:25</var> UTC Identified - We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue. May <var data-var='date'>29</var>, <var data-var='time'>10:05</var> UTC Update - As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP. May <var data-var='date'>29</var>, <var data-var='time'>09:41</var> UTC Investigating - We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

Teams CVI SIP Call Failures in Oregon PoP

May <var data-var='date'>21</var>, <var data-var='time'>07:53</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>15:09</var> UTC Update - The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog. May <var data-var='date'>20</var>, <var data-var='time'>13:29</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>13:27</var> UTC Update - Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online. May <var data-var='date'>20</var>, <var data-var='time'>08:38</var> UTC Monitoring - We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring. May <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Investigating - We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

May <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> UTC Resolved - The issue is now resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>16:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:54</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>09:05</var> UTC Identified - The issue has been identified and a mitigation is being deployed within the service. Apr <var data-var='date'>28</var>, <var data-var='time'>16:13</var> UTC Investigating - We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

Some calls from the Pexip app for iOS are ending prematurely

Apr <var data-var='date'>23</var>, <var data-var='time'>08:30</var> UTC Resolved - No further issues have been observed or reported. This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:27</var> UTC Monitoring - We have not observed any errors for the past few hours. We will continue to monitor the situation closely. Apr <var data-var='date'>22</var>, <var data-var='time'>08:22</var> UTC Identified - Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely. Apr <var data-var='date'>22</var>, <var data-var='time'>08:06</var> UTC Investigating - We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

Intermittent Failures in Microsoft Teams CVI Connections

Apr <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>08:09</var> UTC Monitoring - Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability. Apr <var data-var='date'>20</var>, <var data-var='time'>00:29</var> UTC Investigating - Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

Pexip Documentation Website Outage

Apr <var data-var='date'>17</var>, <var data-var='time'>12:45</var> UTC Resolved - This incident is resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>12:38</var> UTC Monitoring - A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>12:32</var> UTC Investigating - The team is currently investigating the issue.

Zoom Rooms trusted join may fail to bypass Teams lobby

Apr <var data-var='date'>16</var>, <var data-var='time'>07:43</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>09:05</var> UTC Monitoring - The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable. Apr <var data-var='date'>14</var>, <var data-var='time'>15:18</var> UTC Investigating - We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

Degraded Quality in Calls from Webex Registered Devices in South Asia

Apr <var data-var='date'>14</var>, <var data-var='time'>22:22</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>16:27</var> UTC Monitoring - A fix has been applied and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>15:06</var> UTC Investigating - We are investigating an issue where some CVI calls in the US region are failing.

CVI call failures in US

Apr <var data-var='date'>14</var>, <var data-var='time'>06:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>10:20</var> UTC Monitoring - IOS app version 1.1.4 is now available and includes changes that address this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>07:14</var> UTC Update - The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:11</var> UTC Identified - We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.

Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar

Mar <var data-var='date'>30</var>, <var data-var='time'>14:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC Monitoring - A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits. Mar <var data-var='date'>30</var>, <var data-var='time'>12:47</var> UTC Investigating - We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs

Mar <var data-var='date'>22</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>15:52</var> UTC Scheduled - The Pexip Service Ops team will be performing scheduled maintenance on our service platform. During this period, Control Center, Partner Portal, VMR and Pexip Connect call services may experience interruptions or reduced availability. Active calls are expected to continue without disruption, though users might experience delays or difficulties when initiating new connections during the maintenance window. Normal service should resume once the maintenance work is completed.

Pexip Service Maintenance

Mar <var data-var='date'>20</var>, <var data-var='time'>08:23</var> UTC Resolved - We have found the issue and resolved it. Mar <var data-var='date'>20</var>, <var data-var='time'>07:49</var> UTC Investigating - We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

Mar <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC Resolved - Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

Brief Call Connectivity Issue

Mar <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> UTC Resolved - We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance. Feb <var data-var='date'>28</var>, <var data-var='time'>16:41</var> UTC Monitoring - We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance. Feb <var data-var='date'>28</var>, <var data-var='time'>09:03</var> UTC Update - We have contacted Microsoft to investigate this issue together with them. Feb <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC Investigating - We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

Cloud OTJ Service Disruption Affecting M365 Mailboxes

Jan <var data-var='date'>30</var>, <var data-var='time'>15:06</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>10:27</var> UTC Monitoring - The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results. Jan <var data-var='date'>30</var>, <var data-var='time'>09:17</var> UTC Identified - The issue has been identified, and we are working on deploying a fix. Jan <var data-var='date'>30</var>, <var data-var='time'>08:54</var> UTC Investigating - We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.

Is Pexip Service down?

Pexip Service status is UP

Lastest published events

Network Infrastructure Maintenance in Singapore

Usage statistics may be missing in Pexip Control Center

Cisco Endpoints may fail to receive presentation after latest Cisco software update

Pexip Service Services, Components and Regions

Recent Pexip Service events

Network Infrastructure Maintenance in Singapore

Usage statistics may be missing in Pexip Control Center

Cisco Endpoints may fail to receive presentation after latest Cisco software update

LDAP Phonebook address change on the Pexip Service

Pexip Documentation Pages - Slow or Unresponsive

SIP certificates rotation on the Pexip Service