Jul <var data-var='date'>12</var>, <var data-var='time'>19:00</var> PDT Resolved - Percy builds were degraded for ~50 mins [7.30 AM PDT to 8.20 AM PDT on 13th July] due to an existing Google Cloud Provider incident We have moved our infrastructure from the impacted GCP node pool and are back to normal processing GCP incident details - https://console.cloud.google.com/servicehealth/incidentDetails/projects%2Fpercy-prod%2Flocations%2Fglobal%2Fevents%2FZBYNZVS?project=percy-prod&tab=full-history

Percy builds were degraded for ~50 mins due to an existing Google Cloud Provider incident [7.30 AM PDT to 8.20 AM PDT on 13th July]

Jul <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> PDT Resolved - Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July We have identified the issue and login functionality has been fully restored

Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July

Jun <var data-var='date'>29</var>, <var data-var='time'>04:30</var> PDT Resolved - A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June] The issue is identified and resolved, services are operating normally

A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June]

May <var data-var='date'>29</var>, <var data-var='time'>04:30</var> PDT Resolved - In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.

Intermittent API issue causing missing snapshots or build creation

May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT Resolved - Percy experienced login failures for a subset of users between 11:54 PM PDT (18 May) – 12:54 AM PDT (19 May) We have identified the issue and login functionality has been fully restored

Intermittent Login Issues Impacting Some Customers

May <var data-var='date'>11</var>, <var data-var='time'>04:30</var> PDT Resolved - Between 4:30 AM and 9:30 AM PDT on May 11, 2026, some Percy builds took longer than usual to complete due to increased database contention. Builds were not lost - only delayed. The issue has been mitigated and processing times are back to normal. We're investigating the root cause to prevent recurrence in future.

Percy builds processing taking longer than usual

May <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> PDT Resolved - Customers using Percy on Automate experienced build failures between May 5th, 8:00 AM PDT and May 6th, 1:30 AM PDT. The issue has now been resolved, and Percy on Automate builds should be functioning as expected

Percy on Automate failures

Apr <var data-var='date'>15</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>11:31</var> PDT Monitoring - A fix is implemented and deployed. We are monitoring the situation. All builds created after 11:15 PDT should have all AI features available. Apr <var data-var='date'>15</var>, <var data-var='time'>11:10</var> PDT Update - We are continuing to investigate this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently. All dashboard functions are fully functional and should not affect the standard percy workflow for the clients. Apr <var data-var='date'>15</var>, <var data-var='time'>09:39</var> PDT Investigating - We are currently investigating this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently.

AI features unavailable on Percy builds

Mar <var data-var='date'>25</var>, <var data-var='time'>06:30</var> PDT Resolved - Some users might have faced issue while logging in during ~35 min window. No existing sessions were impacted.

Intermittent Login failure for some users

Feb <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> PST Resolved - - Between February 8, 2026 (10:30 AM – 2:30 PM UTC) and February 9, 2026 (12:00 PM – 1:30 PM UTC) some customers may have noticed incorrect visual diffs on Percy (Safari on iPhone) - The issue occurred due to an incorrect screenshot capture where a “connection not private” error page was rendered instead of the expected page - The impact was limited, affecting a very small percentage of builds across a small number of organisations - Our engineering team has identified and addressed the underlying issue - All Percy services are now operating normally We sincerely apologise for any confusion or inconvenience this may have caused

Intermittent degraded visual diffs on Percy (Safari on iPhone)

Jan <var data-var='date'>27</var>, <var data-var='time'>20:49</var> PST Resolved - Marking this as resolved as original incidence from Cloudflare is marked as resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>14:16</var> PST Monitoring - The root cause were identified as related to https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 - there is no live impact but we are monitoring the situation. We are keeping this open until cloudflare marks the incidence has resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>12:30</var> PST Identified - The issue has subsided, we are actively investigating the root cause Jan <var data-var='date'>27</var>, <var data-var='time'>12:00</var> PST Investigating - We are currently investigating this issue.

API failures for percy builds

Jan <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PST Resolved - A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

Unable to access Percy dashboard

Nov <var data-var='date'>18</var>, <var data-var='time'>11:17</var> PST Resolved - We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy Nov <var data-var='date'>18</var>, <var data-var='time'>11:16</var> PST Update - We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy Nov <var data-var='date'>18</var>, <var data-var='time'>09:47</var> PST Update - We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible Nov <var data-var='date'>18</var>, <var data-var='time'>07:44</var> PST Update - percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>04:48</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>04:18</var> PST Monitoring - Cloudflare seem to have recovered, we are monitoring the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>04:00</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>03:58</var> PST Identified - The downtime is related to ongoing Cloudflare outage - we are monitoring the status Nov <var data-var='date'>18</var>, <var data-var='time'>03:55</var> PST Investigating - We are currently investigating this issue.

We are experiencing Percy build failures due to ongoing Cloudflare outage

Oct <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PDT Resolved - We are currently experiencing degradation in visual difference impacting Percy builds due to an underlying Cloudflare issue. Affected builds may show snapshots with blank pages or missing assets, which can result in incorrect Visual differences Window : 10:30 PM PDT 22nd Oct - 1.47 AM PDT 23rd Oct

Percy is experiencing degraded rendering, leading to incorrect Visual differences [Underlying Cloudflare issue]

Oct <var data-var='date'>20</var>, <var data-var='time'>13:00</var> PDT Resolved - We are currently observing degraded performance from 12:20 PM PDT to 1 PM PDT [20th October] in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services . We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

Degraded Performance Due to AWS US-East-1

Oct <var data-var='date'>20</var>, <var data-var='time'>12:45</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>10:37</var> PDT Identified - The issue has been identified. Oct <var data-var='date'>20</var>, <var data-var='time'>10:37</var> PDT Investigating - Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

Percy Review Agent is experiencing degraded performance and partial outage

Oct <var data-var='date'>20</var>, <var data-var='time'>06:30</var> PDT Resolved - We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

Degraded Performance Due to AWS US-East-1 / LaunchDarkly Outage

Oct <var data-var='date'>14</var>, <var data-var='time'>01:00</var> PDT Resolved - On October 14th from 1.30 PM PDT to 8.30 PM PDT (14th October), Percy web experienced a slowness in processing of builds in majority of organisations. This was due to an underlying infrastructure degradation. Our team deployed a fix to address slow build times. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.

Degradation with Percy Web builds

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:45</var> PDT Resolved - [Minor impact on build performance] On September 9th , our team deployed a fix to address the slow build times experienced by some organisations. This was due to an underlying infrastructure degradation. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.

Degraded Build Performance

Jun <var data-var='date'>12</var>, <var data-var='time'>13:56</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>12:42</var> PDT Identified - We are experiencing a partial service disruption due to widespread outages with our cloud providers, including Cloudflare and GCP. Our team is actively monitoring the situation and will post further updates as they become available. Jun <var data-var='date'>12</var>, <var data-var='time'>11:44</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>11:32</var> PDT Investigating - We are currently investigating elevated error rates affecting parts of our backend infrastructure. This may result in intermittent failures or delays in processing builds or visual comparisons. Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available.

Partial Service Disruption

May <var data-var='date'>27</var>, <var data-var='time'>17:24</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>17:05</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>16:49</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>16:41</var> PDT Investigating - We are currently investigating this issue.

Intermittent API timeouts and 503s

Apr <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PDT Resolved - This incident has been resolved Apr <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> PDT Identified - The issues has been identified Apr <var data-var='date'> 7</var>, <var data-var='time'>09:45</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:45</var> PDT Investigating - We are currently investigating this issue.

Slowness issues in Percy - builds taking longer to finish

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:08</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:31</var> PST Investigating - We are currently investigating this issue.

Dashboard images failing to load for some customers due to faulty CSP header

Feb <var data-var='date'>27</var>, <var data-var='time'>00:00</var> PST Resolved - We are observing access denied snapshot on few Percy builds. We have identified the root cause, deployed a fix and monitoring it.

Incorrect snapshot with access denied message visible for few Percy builds

Feb <var data-var='date'>26</var>, <var data-var='time'>22:18</var> PST Resolved - The issue has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>22:17</var> PST Monitoring - The fix has been rolled out and we are monitoring it. Feb <var data-var='date'>26</var>, <var data-var='time'>22:07</var> PST Identified - We have identified the issue. Feb <var data-var='date'>26</var>, <var data-var='time'>22:05</var> PST Investigating - We faced a degradation of the service for a brief period for certain users, we have observed few builds failing intermittently during this brief period.

Is Percy down?

Percy status is UP

Lastest published events

Percy builds were degraded for ~50 mins due to an existing Google Cloud Provider incident [7.30 AM PDT to 8.20 AM PDT on 13th July]

Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July

A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June]

Percy Services, Components and Regions

Recent Percy events

Percy builds were degraded for ~50 mins due to an existing Google Cloud Provider incident [7.30 AM PDT to 8.20 AM PDT on 13th July]

Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July

A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June]

Intermittent API issue causing missing snapshots or build creation

Intermittent Login Issues Impacting Some Customers

Percy builds processing taking longer than usual