May <var data-var='date'>19</var>, <var data-var='time'>15:06</var> EDT Resolved - This incident has now been fully resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:33</var> EDT Monitoring - Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation. May <var data-var='date'>19</var>, <var data-var='time'>13:27</var> EDT Update - We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue. May <var data-var='date'>19</var>, <var data-var='time'>12:50</var> EDT Investigating - We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

Guide Delivery Outage - US1 Region

May <var data-var='date'>19</var>, <var data-var='time'>10:08</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>09:51</var> EDT Update - We are continuing to work towards a resolution. We will continue to provide updates as they become available. May <var data-var='date'>19</var>, <var data-var='time'>06:39</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>06:24</var> EDT Identified - We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

Incident: Listen Email Notifications Temporarily Unavailable

May <var data-var='date'>13</var>, <var data-var='time'>18:21</var> EDT Resolved - We consider this issue fully resolved. May <var data-var='date'>13</var>, <var data-var='time'>15:28</var> EDT Monitoring - We have successfully reverted the code causing the issue and are monitoring the issue. May <var data-var='date'>13</var>, <var data-var='time'>14:37</var> EDT Identified - We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer. May <var data-var='date'>13</var>, <var data-var='time'>12:06</var> EDT Update - We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience. May <var data-var='date'>13</var>, <var data-var='time'>10:18</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>09:29</var> EDT Investigating - We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

Issue with Visual Design Studio Loading Incorrect Guide

May <var data-var='date'> 8</var>, <var data-var='time'>15:09</var> EDT Resolved - The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved. May <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> EDT Monitoring - We have successfully rolled back and are now monitoring the issue. May <var data-var='date'> 8</var>, <var data-var='time'>13:58</var> EDT Identified - Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back. May <var data-var='date'> 8</var>, <var data-var='time'>13:05</var> EDT Investigating - We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

Investigating | Pendo MCP Authentication – All Regions

Apr <var data-var='date'>14</var>, <var data-var='time'>02:39</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>22:45</var> EDT Update - The issue causing delays in event processing has been fully resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>19:16</var> EDT Identified - The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution. Apr <var data-var='date'>13</var>, <var data-var='time'>17:31</var> EDT Investigating - We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

Event Processing Delayed in US environment

Mar <var data-var='date'>18</var>, <var data-var='time'>09:05</var> EDT Resolved - We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix. Mar <var data-var='date'>18</var>, <var data-var='time'>09:02</var> EDT Identified - We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected. Mar <var data-var='date'>18</var>, <var data-var='time'>08:50</var> EDT Investigating - We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

Issues with Editing Existing Segments

Mar <var data-var='date'>12</var>, <var data-var='time'>14:07</var> EDT Resolved - Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>11:28</var> EDT Identified - We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now. Mar <var data-var='date'>12</var>, <var data-var='time'>10:49</var> EDT Investigating - We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

Send Update Shows No Recipients in Pendo Listen

Feb <var data-var='date'> 8</var>, <var data-var='time'>09:57</var> EST Resolved - After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>18:35</var> EST Monitoring - We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:42</var> EST Update - Our investigation is still ongoing. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> EST Update - We are continuing to work through resolving and remediating this issue. Feb <var data-var='date'> 5</var>, <var data-var='time'>12:21</var> EST Update - Our team is still actively investigating and is drawing closer to remediation. Feb <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> EST Update - Our investigation into the root cause of this issue is ongoing. Feb <var data-var='date'> 5</var>, <var data-var='time'>09:43</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> EST Update - Our teams are in deep-dive mode and still investigating. Feb <var data-var='date'> 5</var>, <var data-var='time'>08:25</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 5</var>, <var data-var='time'>07:21</var> EST Investigating - We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

Investigating Issues with Guides and Resource Center

Feb <var data-var='date'> 4</var>, <var data-var='time'>23:45</var> EST Resolved - Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>21:17</var> EST Update - Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made. Feb <var data-var='date'> 4</var>, <var data-var='time'>20:54</var> EST Update - Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made. Feb <var data-var='date'> 4</var>, <var data-var='time'>20:20</var> EST Update - The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made. Feb <var data-var='date'> 4</var>, <var data-var='time'>19:44</var> EST Update - We are continuing to validate our final testing and will have an update as soon as possible. Feb <var data-var='date'> 4</var>, <var data-var='time'>19:13</var> EST Update - Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly. Feb <var data-var='date'> 4</var>, <var data-var='time'>18:40</var> EST Identified - We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio. Feb <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:48</var> EST Investigating - Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

Guides using segments are non-operational in Production and Staging Environments

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:18</var> EST Resolved - The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:46</var> EST Investigating - Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

Pendo Chatbot not operational in the Resource Center

Nov <var data-var='date'>25</var>, <var data-var='time'>08:33</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>17:38</var> EST Update - All recurring exports have been re-enabled. Currently, Pendo is working to backfill exports we attempted to deliver from approximately 8:15 AM ET on November 19 to 1pm ET on November 20. Nov <var data-var='date'>20</var>, <var data-var='time'>12:56</var> EST Monitoring - We have pushed a fix that has corrected the validation issue and Pendo is currently reactivating all incorrectly disabled recurring exports. Nov <var data-var='date'>20</var>, <var data-var='time'>10:48</var> EST Identified - Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled. Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs. Please note that at this time, customers do not need to revalidate their destinations.

Data Sync Destination Invalidation Issue for Cloud-Storage Destinations

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> EDT Resolved - This issue has been fully resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> EDT Monitoring - The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected. Oct <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> EDT Identified - At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.

Degraded Search Performance in Listen Product

Jul <var data-var='date'>18</var>, <var data-var='time'>14:29</var> EDT Resolved - This has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>12:17</var> EDT Investigating - Pendo is experiencing login/authentication issues due to a service interruption with our cloud provider.

Possible authentication issues

Jun <var data-var='date'>19</var>, <var data-var='time'>05:21</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>04:54</var> EDT Investigating - We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.

Classic/Legacy Feedback in The US Server is Down

Jun <var data-var='date'>18</var>, <var data-var='time'>12:17</var> EDT Resolved - NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved. All emails that should have gone out during the outage will be released by end of the day Eastern Time. Jun <var data-var='date'>17</var>, <var data-var='time'>09:21</var> EDT Identified - At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.

NPS Email Backup disabled in US region

Jun <var data-var='date'>16</var>, <var data-var='time'>07:57</var> EDT Resolved - This has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>07:56</var> EDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>12</var>, <var data-var='time'>16:33</var> EDT Monitoring - Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete. Jun <var data-var='date'>12</var>, <var data-var='time'>16:00</var> EDT Identified - Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information. Jun <var data-var='date'>12</var>, <var data-var='time'>14:53</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>14:43</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>14:25</var> EDT Investigating - There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.

Outage preventing the Pendo application from loading and collecting data

Jun <var data-var='date'>10</var>, <var data-var='time'>11:22</var> EDT Resolved - This has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>09:56</var> EDT Investigating - We are currently investigating this issue and will update as more information becomes available.

Possible slowness and Visual Design Studio crashing when creating Guides in Pendo

May <var data-var='date'>31</var>, <var data-var='time'>10:31</var> EDT Resolved - After a period of monitoring, we consider this issue fully resolved May <var data-var='date'>30</var>, <var data-var='time'>23:21</var> EDT Monitoring - We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation. May <var data-var='date'>30</var>, <var data-var='time'>20:56</var> EDT Investigating - We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.

Feedback Email Disabled in US Region

May <var data-var='date'>19</var>, <var data-var='time'>06:51</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>05:54</var> EDT Investigating - On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

May <var data-var='date'>14</var>, <var data-var='time'>13:21</var> EDT Resolved - This incident has been fully resolved. May <var data-var='date'>14</var>, <var data-var='time'>11:06</var> EDT Monitoring - The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality. May <var data-var='date'>14</var>, <var data-var='time'>10:11</var> EDT Investigating - On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible. If you are attempting to open a support ticket, you can do so through the Resource Center or through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle

May <var data-var='date'> 7</var>, <var data-var='time'>12:33</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>09:28</var> EDT Monitoring - At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.

Pendo application and CNAME guide delivery outage in EU region

May <var data-var='date'> 7</var>, <var data-var='time'>06:53</var> EDT Resolved - Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified May <var data-var='date'> 7</var>, <var data-var='time'>05:12</var> EDT Identified - We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.

Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions

Apr <var data-var='date'>10</var>, <var data-var='time'>14:38</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>10:12</var> EDT Identified - We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.

Account Metadata Not Showing in UI

Mar <var data-var='date'>31</var>, <var data-var='time'>16:39</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>15:33</var> EDT Identified - At 1:40 PM ET, Pendo experienced a data ingestion issue resulting in a delay of processing new events, which could be causing delays in guide targeting. We are currently working to process the backlog of delayed events.

Possible guide targeting delay

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> EST Investigating - We are currently investigating issues with the front end of Pendo Feedback.

Is Pendo down?

Pendo status is PARTIAL OUTAGE

Components with issues

Lastest published events

Guide Delivery Outage - US1 Region

Incident: Listen Email Notifications Temporarily Unavailable

Issue with Visual Design Studio Loading Incorrect Guide

Pendo Services, Components and Regions

Recent Pendo events

Guide Delivery Outage - US1 Region

Incident: Listen Email Notifications Temporarily Unavailable

Issue with Visual Design Studio Loading Incorrect Guide

Investigating | Pendo MCP Authentication – All Regions

Event Processing Delayed in US environment

Issues with Editing Existing Segments

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Is Pendo down?

Pendo status is PARTIAL OUTAGE

Components with issues

Lastest published events

Guide Delivery Outage - US1 Region

Incident: Listen Email Notifications Temporarily Unavailable

Issue with Visual Design Studio Loading Incorrect Guide

Pendo Services, Components and Regions

Recent Pendo events

Guide Delivery Outage - US1 Region

Incident: Listen Email Notifications Temporarily Unavailable

Issue with Visual Design Studio Loading Incorrect Guide

Investigating | Pendo MCP Authentication – All Regions

Event Processing Delayed in US environment

Issues with Editing Existing Segments

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!