Oct <var data-var='date'> 5</var>, <var data-var='time'>16:02</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> EDT Investigating - We are investigating an ongoing issue that is preventing some members from scheduling, viewing, or rescheduling service repair appointments. Some members may experience errors when attempting to book or modify appointments. Team is currently investigating.

Some members are unable to schedule or reschedule service appointments

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:43</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:11</var> EDT Investigating - Earlier today, our delivery scheduling tool was experiencing issues. This has since been resolved. To schedule your delivery, use the link in your order confirmation email. If you already scheduled your delivery with our Member Support team, no further action is needed.

Delivery Scheduling Issue - Now Resolved

Oct <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> EDT Monitoring - A fix has been implemented and rolled out in the latest app version, v.15.133.1. Please update your app! Oct <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> EDT Identified - The issue has been identified and team is working on rolling out a fix to members. Sep <var data-var='date'>30</var>, <var data-var='time'>13:37</var> EDT Investigating - Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch. Team is currently investigating.

Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch

Sep <var data-var='date'>30</var>, <var data-var='time'>13:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>10:36</var> EDT Update - We identified some of the issues impacting Apple Watch with a planned release to members targeting the end of the month. We hope this resolves these issues! Sep <var data-var='date'> 9</var>, <var data-var='time'>12:27</var> EDT Identified - This issue has been identified and we are investigating a fix. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> EDT Investigating - We are investigating an ongoing issue with the Apple Watch connecting to a workout and the app crashing intermittently. Team is investigating.

Intermittent crash identified on iOS Apple Watch

Sep <var data-var='date'> 8</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> EDT Identified - The issue has been identified, and Personalized Plans for the week of 9/7 will generate with the correct content. The issue can be corrected prior to next week's plan reset by ending the plan and re-enrolling.

Some Members are only seeing Just Workouts in Personalized Plans

Aug <var data-var='date'>31</var>, <var data-var='time'>15:51</var> EDT Resolved - This incident has been resolved and the Community features have been restored. Aug <var data-var='date'>31</var>, <var data-var='time'>14:38</var> EDT Monitoring - A fix has been implemented and we are monitoring stabilization. Aug <var data-var='date'>31</var>, <var data-var='time'>14:27</var> EDT Identified - This issue has been identified and the team is working on a fix. Aug <var data-var='date'>31</var>, <var data-var='time'>14:05</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>14:03</var> EDT Investigating - Community Team features are experiencing intermittent issues. Team is working to identify the root cause.

Community Team features are experiencing intermittent issues.

Aug <var data-var='date'>27</var>, <var data-var='time'>11:57</var> EDT Resolved - This issue has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>10:29</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Aug <var data-var='date'>27</var>, <var data-var='time'>10:08</var> EDT Investigating - We are currently investigating an issue where class notes do not appear on iOS, Android and CFX platforms.

Class Notes are currently unavailable on iOS, Android and CFX platforms.

Aug <var data-var='date'>25</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>14:01</var> EDT Investigating - Members are currently unable to log into Peloton across all surfaces (Bike, Tread, Row, App, Web). Team is investigating.

Unable to Log into Peloton Account

Aug <var data-var='date'>17</var>, <var data-var='time'>16:18</var> EDT Resolved - This incident has been resolved and a new app version has been rolled out. Download the latest v.3.75.1 to fix this! Aug <var data-var='date'>14</var>, <var data-var='time'>11:57</var> EDT Identified - Members who complete a workout with the Android Watch paired and remain on the workout summary screen on the watch will observe a crash if they leave the peloton watch app on that screen.

Members who complete a workout with the Android Watch paired and remain on the workout summary will observe an app crash.

Aug <var data-var='date'>14</var>, <var data-var='time'>11:58</var> EDT Resolved - This incident has been resolved. Update to the latest iOS app version! Jul <var data-var='date'>30</var>, <var data-var='time'>15:44</var> EDT Identified - The issue has been identified and we are working to roll out a fix to members soon. Jul <var data-var='date'>30</var>, <var data-var='time'>12:58</var> EDT Investigating - iOS Mobile App: Team Challenge notifications are taking members to an error page. We have paused the rollout of v.15.129.0 as the team is actively investigating.

iOS Mobile App: Team Challenge notifications are taking members to an error page.

Jul <var data-var='date'>28</var>, <var data-var='time'>10:47</var> EDT Resolved - Updated app has been rolled out. Please update to the latest version (v.15.129.0). Thanks! Jul <var data-var='date'>22</var>, <var data-var='time'>13:36</var> EDT Identified - Latest iOS App (v.1.28.0) crashing on launch due to image processing issue. Team is actively working on a fix to roll out to members.

Latest iOS App (v.1.28.0) crashing on launch due to image processing issue

Jul <var data-var='date'>28</var>, <var data-var='time'>09:20</var> EDT Resolved - This incident was fully resolved by 10p EST on 7/27. Jul <var data-var='date'>27</var>, <var data-var='time'>21:30</var> EDT Monitoring - Services have returned to normal, and the team is monitoring. Jul <var data-var='date'>27</var>, <var data-var='time'>21:06</var> EDT Investigating - We are currently investigating this issue.

Members may experience some latency when starting a workout.

Jul <var data-var='date'>12</var>, <var data-var='time'>08:16</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>12</var>, <var data-var='time'>05:32</var> EDT Investigating - We are currently investigating this issue.

We are currently investigating an issue that may cause delays when starting a workout.

Jul <var data-var='date'> 6</var>, <var data-var='time'>11:24</var> EDT Resolved - We have rolled out a new app update that has resolved this issue. Please update to v.15.127.1 Jun <var data-var='date'>29</var>, <var data-var='time'>20:10</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>13:50</var> EDT Investigating - Latest iOS App version (v.15.127.0) is crashing on launch. We have paused the rollout and are investigating next steps. Members who are still on v.15.126.0 are unaffected.

Latest iOS App version (v.15.127.0) is crashing on launch. We have paused the rollout and are investigating next steps.

Jun <var data-var='date'> 9</var>, <var data-var='time'>08:53</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:42</var> EDT Monitoring - A fix has been implemented and a new iOS version has begun rolling out to members. Please download v.15.125.0 May <var data-var='date'>29</var>, <var data-var='time'>14:53</var> EDT Identified - This issue is impacting anyone with an Apple Watch Series 3, watchOS 8 and on Peloton App Version 15.124.0.   A fix has been identified and is including in our next release that will roll out starting on 6/1. May <var data-var='date'>29</var>, <var data-var='time'>11:51</var> EDT Investigating - Team is investigating an increase error with with Watch App tied to the latest app release 15.124.0 and WatchOS8

Apple Watch Series 3 Peloton App crashing on launch

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> EDT Resolved - This incident has been resolved! Jun <var data-var='date'> 1</var>, <var data-var='time'>09:46</var> EDT Investigating - On Android client devices, within the Community Feed Feature, the "Following" tab is not rendering. The other tabs work fine and the team is investigating.

On Android devices, within the Community Feed Feature, the "Following" tab is not rendering properly.

Apr <var data-var='date'>22</var>, <var data-var='time'>18:00</var> EDT Resolved - This issue has been resolved. We observed an 8 minute period of elevated 503’s from a vendor system resulting in some auth instability. Apr <var data-var='date'>22</var>, <var data-var='time'>14:56</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>14:48</var> EDT Investigating - Team is investigating an issue impacting the ability to log into Peloton across all platforms.

Some Members Unable to Log in to Peloton

Apr <var data-var='date'>20</var>, <var data-var='time'>15:10</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EDT Monitoring - Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.

Live Class Black Stream with Subtitles enabled on iOS

Apr <var data-var='date'>20</var>, <var data-var='time'>13:19</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>14:25</var> EDT Investigating - The issue has been identified, and a fix will be rolling out starting on 4/13.

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Apr <var data-var='date'>20</var>, <var data-var='time'>09:07</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>20:04</var> EDT Monitoring - A fix has been implemented and a new app version has been rolled out to members, v.3.67.3. Please update your app! Apr <var data-var='date'>14</var>, <var data-var='time'>13:17</var> EDT Identified - The issue has been identified and we are working on rolling out a fix. Apr <var data-var='date'>14</var>, <var data-var='time'>12:28</var> EDT Investigating - We are currently investigating the issue.

Users encounter an endless loading spinner on Android Watch when attempting to detect heart rate after updating to app version 3.67.0.

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:54</var> EDT Investigating - Issue: Users experienced intermittent failures when starting classes from stacks on web, causing classes to be removed from the user's stack. Impact: users on web being unable to reliably start classes from stacks, resulting in premature class removal.

Issue starting Stacked classes from Web

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> EDT Update - The issue has been identified as team works on implementing a fix. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:25</var> EDT Identified - The issue has been identified as team works on implementing a fix. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:26</var> EDT Investigating - Team is actively investigating this Android issue.

Android Members: logging a just workout is not properly displaying location data

Mar <var data-var='date'>23</var>, <var data-var='time'>09:19</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>09:18</var> EDT Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:24</var> EST Identified - The issue has been identified and a fix will roll out starting 3/16.

The Leaderboard is failing to display after adjusting music preferences during Scenic workouts.

Mar <var data-var='date'>23</var>, <var data-var='time'>09:18</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>17:14</var> EDT Identified - The issue has been identified and a fix is rolling out the week of 3/16.

Some members are seeing discrepancies in their calorie calculations.

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:09</var> EST Resolved - A fix has been implemented and we are monitoring the stability of our platforms. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> EST Investigating - We are currently investigating this issue.

Is Peloton down?

Peloton status is DEGRADED

Components with issues

Lastest published events

Some members are unable to schedule or reschedule service appointments

Delivery Scheduling Issue - Now Resolved

Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch

Peloton Services, Components and Regions

Recent Peloton events

Some members are unable to schedule or reschedule service appointments

Delivery Scheduling Issue - Now Resolved

Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch

Intermittent crash identified on iOS Apple Watch

Some Members are only seeing Just Workouts in Personalized Plans

Community Team features are experiencing intermittent issues.