Apr <var data-var='date'>22</var>, <var data-var='time'>18:00</var> EDT Resolved - This issue has been resolved. We observed an 8 minute period of elevated 503’s from a vendor system resulting in some auth instability. Apr <var data-var='date'>22</var>, <var data-var='time'>14:56</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>14:48</var> EDT Investigating - Team is investigating an issue impacting the ability to log into Peloton across all platforms.

Some Members Unable to Log in to Peloton

Apr <var data-var='date'>20</var>, <var data-var='time'>15:10</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EDT Monitoring - Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.

Live Class Black Stream with Subtitles enabled on iOS

Apr <var data-var='date'>20</var>, <var data-var='time'>13:19</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>14:25</var> EDT Investigating - The issue has been identified, and a fix will be rolling out starting on 4/13.

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Apr <var data-var='date'>20</var>, <var data-var='time'>09:07</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>20:04</var> EDT Monitoring - A fix has been implemented and a new app version has been rolled out to members, v.3.67.3. Please update your app! Apr <var data-var='date'>14</var>, <var data-var='time'>13:17</var> EDT Identified - The issue has been identified and we are working on rolling out a fix. Apr <var data-var='date'>14</var>, <var data-var='time'>12:28</var> EDT Investigating - We are currently investigating the issue.

Users encounter an endless loading spinner on Android Watch when attempting to detect heart rate after updating to app version 3.67.0.

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:54</var> EDT Investigating - Issue: Users experienced intermittent failures when starting classes from stacks on web, causing classes to be removed from the user's stack. Impact: users on web being unable to reliably start classes from stacks, resulting in premature class removal.

Issue starting Stacked classes from Web

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> EDT Update - The issue has been identified as team works on implementing a fix. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:25</var> EDT Identified - The issue has been identified as team works on implementing a fix. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:26</var> EDT Investigating - Team is actively investigating this Android issue.

Android Members: logging a just workout is not properly displaying location data

Mar <var data-var='date'>23</var>, <var data-var='time'>09:19</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>09:18</var> EDT Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:24</var> EST Identified - The issue has been identified and a fix will roll out starting 3/16.

The Leaderboard is failing to display after adjusting music preferences during Scenic workouts.

Mar <var data-var='date'>23</var>, <var data-var='time'>09:18</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>17:14</var> EDT Identified - The issue has been identified and a fix is rolling out the week of 3/16.

Some members are seeing discrepancies in their calorie calculations.

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:09</var> EST Resolved - A fix has been implemented and we are monitoring the stability of our platforms. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> EST Investigating - We are currently investigating this issue.

Class Library is failing to load for some members.

Mar <var data-var='date'> 4</var>, <var data-var='time'>17:12</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>11:09</var> EST Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'> 2</var>, <var data-var='time'>15:15</var> EST Identified - Members who access the Community Feed (on iOS & Android) may see an issue where workouts that have unlocked a Peloton badge may not be appearing on the feed for themselves and/or Members they are following. Team is actively investigating a fix and root cause.

Community Feed (iOS & Android) may see missing workouts that unlocked a Peloton Badge.

Feb <var data-var='date'>11</var>, <var data-var='time'>11:14</var> EST Resolved - Team resolved this issue and has backfilled all Program credit for workouts taken over the weekend 2/6-2/9 as of 2/11 at 10am. Feb <var data-var='date'> 9</var>, <var data-var='time'>09:59</var> EST Monitoring - Team has mitigated the issue, starting Monday 2/9 at 10amEST members taking classes will now get Program credit. Team is looking into backfilling program credit, expect all Program Credit to be complete by end of the week Feb <var data-var='date'> 9</var>, <var data-var='time'>09:36</var> EST Investigating - Team is investigating an issue with workouts not being credited for Program progress.

Workouts Not Being Credited for Programs

Jan <var data-var='date'>29</var>, <var data-var='time'>16:02</var> EST Resolved - This incident is resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>15:22</var> EST Monitoring - A fix has been implemented and the feature should be working again. Jan <var data-var='date'>29</var>, <var data-var='time'>14:38</var> EST Identified - Roughly 20% of members are unable to load their Social Teams list, issue is known and actively being worked on to resolve.

Community Feed Team list outage

Jan <var data-var='date'>21</var>, <var data-var='time'>20:08</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>19:37</var> EST Monitoring - Members are able to start classes on App, Web and Guide and Class Details are now loading. Team is monitoring. Jan <var data-var='date'>21</var>, <var data-var='time'>19:24</var> EST Identified - The issue has been identified and a fix is being implemented.

Unable to start classes on App and Web - Class Details Page Unavailable across all platforms

Jan <var data-var='date'>16</var>, <var data-var='time'>15:44</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>15:42</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>16</var>, <var data-var='time'>15:41</var> EST Identified - This issue has been identified and a fix is being implemented. Jan <var data-var='date'>16</var>, <var data-var='time'>15:24</var> EST Investigating - We are actively investigating an issue with our Community Team feeds not loading for members.

Community Team Feeds are currently unresponsive

Jan <var data-var='date'>15</var>, <var data-var='time'>16:56</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>16:26</var> EST Monitoring - A fix has been implemented and a new version has started to rollout to members. Please update to v.15.119.4 to fix the crash that we were experiencing in the previous version. Jan <var data-var='date'>15</var>, <var data-var='time'>13:54</var> EST Identified - The issue has been identified and a fix is being worked on to rollback to the previous, working release. Jan <var data-var='date'>15</var>, <var data-var='time'>12:05</var> EST Investigating - The team has identified an issue with the latest version of the iOS App 15.119.3 that is crashing upon launch. We advise members from upgrading to the latest version at this time and remain on 15.119.2 or lower.

Latest iOS App higher than expected crash rate

Jan <var data-var='date'>15</var>, <var data-var='time'>10:41</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:07</var> EST Identified - The issue has been identified and a fix to prevent additional workout data loss is rolling out beginning January 12th. Please note that the fix will not restore previously lost workout data.

Some members are seeing a loss of workout data in their workout history.

Jan <var data-var='date'>15</var>, <var data-var='time'>10:09</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>15:58</var> EST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>12:07</var> EST Monitoring - A fix has been implemented and a new release has started to roll out, 15.119.2. Jan <var data-var='date'>12</var>, <var data-var='time'>12:44</var> EST Identified - The team has identified an issue with the latest version of the iOS App 15.119.0 that is crashing frequent crashes. We advise members from upgrading to the latest version at this time and remain on 15.118.1 or lower. If a member is on version 15.119.0 and is experiencing the crash, we recommend opening the app, turning off your screen and reopening the App to access.

Jan <var data-var='date'>13</var>, <var data-var='time'>15:21</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>15:14</var> EST Investigating - We are currently investigating this issue.

B2B Plan checkout pages Oopsing

Jan <var data-var='date'> 8</var>, <var data-var='time'>17:41</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>17:23</var> EST Investigating - We are currently investigating this issue.

Some customers are experiencing issues with adding products to their cart completing checkout on onepeloton.com

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:19</var> EST Resolved - This incident is now resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:16</var> EST Investigating - We are currently investigating this issue.

Members are unable to login or start a workout due to a Cloudflare outage.

Nov <var data-var='date'>18</var>, <var data-var='time'>16:42</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:31</var> EST Identified - Users who have verified with ID.me are currently unable to add any CFUs to cart. Users can clear their cookies to workaround this issue.

id.me Hardware Checkout Issue

Nov <var data-var='date'>18</var>, <var data-var='time'>11:55</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:21</var> EST Identified - Due to a widespread infrastructure outages we are seeing degraded checkout experience with our financing partner affirm.

Degraded Checkout Experience with Affirm

Nov <var data-var='date'> 6</var>, <var data-var='time'>13:39</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>12:06</var> EST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'> 6</var>, <var data-var='time'>12:06</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:16</var> EST Identified - We are currently experience issues with our website in Australia and the UK. Team has identified the issue and working to resolve.

Issue with onepeloton.co.uk and onepeloton.com/en-AU

Nov <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>18:48</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>18:10</var> EST Identified - The issue has been identified and a fix is in progress. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> EST Investigating - We are currently investigating the issue.

Stacks are failing to load for some members

Oct <var data-var='date'>25</var>, <var data-var='time'>13:42</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>12:00</var> EDT Monitoring - Recovery is active, and we are continuing to monitor our dashboards. Oct <var data-var='date'>25</var>, <var data-var='time'>10:45</var> EDT Investigating - The team is currently investigating the issue.

Is Peloton down?

Peloton status is UP

Lastest published events

Some Members Unable to Log in to Peloton

Live Class Black Stream with Subtitles enabled on iOS

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Peloton Services, Components and Regions

Recent Peloton events

Some Members Unable to Log in to Peloton

Live Class Black Stream with Subtitles enabled on iOS

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Users encounter an endless loading spinner on Android Watch when attempting to detect heart rate after updating to app version 3.67.0.

Issue starting Stacked classes from Web

Android Members: logging a just workout is not properly displaying location data

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Is Peloton down?

Peloton status is UP

Lastest published events

Some Members Unable to Log in to Peloton

Live Class Black Stream with Subtitles enabled on iOS

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Peloton Services, Components and Regions

Recent Peloton events

Some Members Unable to Log in to Peloton

Live Class Black Stream with Subtitles enabled on iOS

Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.

Users encounter an endless loading spinner on Android Watch when attempting to detect heart rate after updating to app version 3.67.0.

Issue starting Stacked classes from Web

Android Members: logging a just workout is not properly displaying location data

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!