THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> PDT Apr <var data-var='date'>22</var>, <var data-var='time'>16:19</var> PDT Scheduled - On Tuesday, May 26th, we will be performing planned maintenance on all PayTrace systems. Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Tuesday, May 26, 2026

May <var data-var='date'> 1</var>, <var data-var='time'>14:21</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. May <var data-var='date'> 1</var>, <var data-var='time'>13:26</var> PDT Identified - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. May <var data-var='date'> 1</var>, <var data-var='time'>12:35</var> PDT Investigating - Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

Performance issue affecting paytrace.net and the Virtual Terminal

Apr <var data-var='date'>30</var>, <var data-var='time'>14:59</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. Apr <var data-var='date'>30</var>, <var data-var='time'>13:20</var> PDT Update - We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience. Apr <var data-var='date'>30</var>, <var data-var='time'>12:27</var> PDT Investigating - Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

Performance Issues on PayTrace.net

Apr <var data-var='date'>21</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>10:20</var> PDT Scheduled - PayTrace telephone support will be unavailable on Tuesday April 21st, from 8 AM PDT to 9 AM PDT due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

PayTrace Telephone Support Unavailable

Mar <var data-var='date'>19</var>, <var data-var='time'>13:27</var> PDT Resolved - Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter. Mar <var data-var='date'>19</var>, <var data-var='time'>13:07</var> PDT Identified - We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

PayTrace.net Currently Down-Login page still available

Mar <var data-var='date'>18</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>12:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>09:42</var> PDT Scheduled - PayTrace telephone support will be unavailable on Wednesday, March 18th, from 12:30 PM PST to 2:00 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Mar <var data-var='date'>10</var>, <var data-var='time'>07:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>07:57</var> PST Scheduled - Dear PayTrace customer, We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community. What is changing?  While we recommend reading the full Terms and Conditions, here is a summary of the key updates: Updated responsibilities of end users to ensure secure password protection and data management practices.  Updated language on PayTrace’s use of its customer data. Clarification on PayTrace’s ability to gather and use feedback from its end users. Updated dispute resolution language. When do these changes take effect?  The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms. Where can I read more?  You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026 Thank you for being a part of the PayTrace community. Best regards,  The PayTrace Team

Updated Terms and Conditions

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>16:34</var> PST Scheduled - PayTrace will be rotating our TLS certificates on March 5, 2026. To ensure uninterrupted service, please work with your developer or integration provider to review and implement the following recommendations before March 1, 2026. Key Changes Our API endpoints will undergo a planned TLS certificate rotation. While we will maintain the same Certificate Authority (CA), the leaf and intermediate certificates in the chain will be updated. Important Implementation Advisory We have observed that some integrators are implementing certificate pinning in a way that could lead to service disruptions. To maintain security while ensuring service continuity: ✅ DO: Pin the root CA certificate ❌ DO NOT: Pin the complete certificate chain or leaf certificates Rationale Root CA pinning provides the security benefits of certificate pinning while maintaining operational flexibility. Full chain or leaf certificate pinning will cause failures during routine certificate rotations Root CAs change very infrequently, reducing maintenance overhead Implementation Resources Amazon Trust Service Root CA Repository: https://www.amazontrust.com/repository/ Mozilla CA/Root CA Lifecycles: https://wiki.mozilla.org/CA/Root_CA_Lifecycles OWASP Certificate and Public Key Pinning: https://owasp.org/www-community/controls/Certificate_and_Public_Key_Pinning Expected Timeline February 17, 2026: Announcement and preparation period begins March 1, 2026: Date all modifications must be made by March 5, 2026: Certificate rotation date Support If you have any questions around the upcoming certificate rotation, please contact Developer Support at developersupport@paytrace.com.

Upcoming TLS Certificate Rotation

Feb <var data-var='date'>25</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:08</var> PST Scheduled - PayTrace telephone support will be unavailable on Wednesday, February 25th, from 1:00 PM to 2:00 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Feb <var data-var='date'>18</var>, <var data-var='time'>13:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:06</var> PST Scheduled - PayTrace telephone support will be unavailable on Wednesday, February 18th, from 1:00 PM to 1:30 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:55</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Thursday, February 5th, from 1 pm PST to 4 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

PayTrace Annual All-Company Meeting

Feb <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:53</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Wednesday, February 4th, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:50</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Tuesday, February 3rd, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

Dec <var data-var='date'>11</var>, <var data-var='time'>12:45</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>11</var>, <var data-var='time'>12:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>18:09</var> PST Scheduled - PayTrace telephone support will be unavailable on Thursday, December 11th, from 12:00 PM to 12:45 PM PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:15</var> PST Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>00:56</var> PST Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Possible Performance Issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> PST Scheduled - PayTrace telephone support will be unavailable on Thursday, November 6th, from 10:00 am to 11:30 am PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Oct <var data-var='date'>18</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>11:41</var> PDT Scheduled - On Saturday, October 18, 2025, we will be performing planned maintenance on all PayTrace systems. Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience, and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Saturday, October 18, 2025

Sep <var data-var='date'>14</var>, <var data-var='time'>10:13</var> PDT Resolved - We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you! Sep <var data-var='date'>14</var>, <var data-var='time'>08:23</var> PDT Identified - PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

PayTrace Website Latency

Sep <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>11:26</var> PDT Scheduled - On Saturday, September 13, 2025, we will be performing planned maintenance on all PayTrace systems. Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience, and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Saturday, September 13, 2025

Sep <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>10:02</var> PDT Scheduled - We are excited to announce the launch of our new Product List feature, which helps you: Enter your full catalog of products into the PayTrace Virtual Terminal Submit enhanced data with each transaction Comply with Visa’s new CEDP requirements: https://paytrace.net/blog/cedp-what-can-your-invoice-data-do-for-you Create Your Product List Now Log into the Virtual Terminal at https://paytrace.com/login.pay Click “Account” in the menu on the left Select “Enhanced Data” Follow the instructions in our step-by-step user guide: https://paytrace.net/hubfs/paytrace_website/files_pdf/PayTrace_Custom-Product-Lists-Guide.pdf or Video walkthrough to easily create your custom product list: https://www.youtube.com/watch?v=8xTqQFxmOYA Thanks, PayTrace

Introducing the new PayTrace Product List Feature

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:17</var> PDT Completed - Our planned maintenance on Saturday, August 9, 2025, has been canceled. All services will be running like normal on that date. Thank you! Jul <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> PDT Scheduled - On Saturday, August 9, 2025, we will be performing planned maintenance on all PayTrace systems. Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience, and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Saturday, August 9, 2025

Jul <var data-var='date'>16</var>, <var data-var='time'>08:11</var> PDT Resolved - The incident has been resolved, and telephone support is now back up and running. Thank you for your patience! Jul <var data-var='date'>16</var>, <var data-var='time'>07:12</var> PDT Identified - Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible (support@paytrace.com), and we will provide updates as soon as we have more information. Thank you for your patience.

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:45</var> PDT Resolved - We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:12</var> PDT Identified - We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

Recurring Payments Issue

Jun <var data-var='date'>26</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>11:03</var> PDT Scheduled - PayTrace telephone support will be unavailable on Thursday, June 26th, from 11:30 am to 1 pm PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Jun <var data-var='date'>12</var>, <var data-var='time'>18:24</var> PDT Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>18:19</var> PDT Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Is PayTrace down?

PayTrace status is UP

Lastest published events

System Maintenance Tuesday, May 26, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Performance Issues on PayTrace.net

PayTrace Services, Components and Regions

Recent PayTrace events

System Maintenance Tuesday, May 26, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Performance Issues on PayTrace.net

PayTrace Telephone Support Unavailable

PayTrace.net Currently Down-Login page still available

PayTrace Telephone Support Unavailable

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Is PayTrace down?

PayTrace status is UP

Lastest published events

System Maintenance Tuesday, May 26, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Performance Issues on PayTrace.net

PayTrace Services, Components and Regions

Recent PayTrace events

System Maintenance Tuesday, May 26, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Performance Issues on PayTrace.net

PayTrace Telephone Support Unavailable

PayTrace.net Currently Down-Login page still available

PayTrace Telephone Support Unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!