Oct <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> PDT Scheduled - PayTrace telephone support will be unavailable on Thursday, October 1st from 12:30 PM to 1:30 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

PayTrace Telephone Support Unavailable

Sep <var data-var='date'> 7</var>, <var data-var='time'>22:41</var> PDT Resolved - TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause. Sep <var data-var='date'> 7</var>, <var data-var='time'>22:38</var> PDT Investigating - We are currently investigating an issue connecting to the TSYS processing platform.  Merchants using the TSYS platform are currently not getting responses to transaction requests.

TSYS Transaction Processing Delays

Sep <var data-var='date'> 3</var>, <var data-var='time'>15:52</var> PDT Resolved - Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:06</var> PDT Investigating - Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.

Performance Degradation Impacting PayTrace System

Aug <var data-var='date'>31</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>12:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>10:23</var> PDT Scheduled - PayTrace telephone support will be unavailable on Monday, August 31st, from 12:15 PM PDT to 1:00 PM PDT due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Aug <var data-var='date'>13</var>, <var data-var='time'>13:51</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>11:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>10:20</var> PDT Investigating - Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

Processing Network EPX Degraded Performance

Jul <var data-var='date'>23</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:52</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> PDT Scheduled - On Thursday, July 23rd, 2026, we will be performing planned maintenance on all PayTrace systems. Beginning at 8pm PST, PayTrace will be completing this maintenance for a period of up to 2 hours. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience, and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Thursday, July 23rd, 2026

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:27</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> PDT Investigating - Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

Possible Performance Issues

Jun <var data-var='date'> 3</var>, <var data-var='time'>13:14</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:27</var> PDT Investigating - Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

Degraded Performance affecting paytrace.net and the Virtual Terminal

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:54</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:37</var> PDT Investigating - Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

May <var data-var='date'>26</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>16:19</var> PDT Scheduled - On Tuesday, May 26th, we will be performing planned maintenance on all PayTrace systems. Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com. We apologize for any inconvenience and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

System Maintenance Tuesday, May 26, 2026

May <var data-var='date'> 1</var>, <var data-var='time'>14:21</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. May <var data-var='date'> 1</var>, <var data-var='time'>13:26</var> PDT Identified - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. May <var data-var='date'> 1</var>, <var data-var='time'>12:35</var> PDT Investigating - Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

Performance issue affecting paytrace.net and the Virtual Terminal

Apr <var data-var='date'>30</var>, <var data-var='time'>14:59</var> PDT Resolved - Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding. Apr <var data-var='date'>30</var>, <var data-var='time'>13:20</var> PDT Update - We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience. Apr <var data-var='date'>30</var>, <var data-var='time'>12:27</var> PDT Investigating - Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

Performance Issues on PayTrace.net

Apr <var data-var='date'>21</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>10:20</var> PDT Scheduled - PayTrace telephone support will be unavailable on Tuesday April 21st, from 8 AM PDT to 9 AM PDT due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Mar <var data-var='date'>19</var>, <var data-var='time'>13:27</var> PDT Resolved - Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter. Mar <var data-var='date'>19</var>, <var data-var='time'>13:07</var> PDT Identified - We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

PayTrace.net Currently Down-Login page still available

Mar <var data-var='date'>18</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>12:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>09:42</var> PDT Scheduled - PayTrace telephone support will be unavailable on Wednesday, March 18th, from 12:30 PM PST to 2:00 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Mar <var data-var='date'>10</var>, <var data-var='time'>07:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>07:57</var> PST Scheduled - Dear PayTrace customer, We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community. What is changing?  While we recommend reading the full Terms and Conditions, here is a summary of the key updates: Updated responsibilities of end users to ensure secure password protection and data management practices.  Updated language on PayTrace’s use of its customer data. Clarification on PayTrace’s ability to gather and use feedback from its end users. Updated dispute resolution language. When do these changes take effect?  The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms. Where can I read more?  You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026 Thank you for being a part of the PayTrace community. Best regards,  The PayTrace Team

Updated Terms and Conditions

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>16:34</var> PST Scheduled - PayTrace will be rotating our TLS certificates on March 5, 2026. To ensure uninterrupted service, please work with your developer or integration provider to review and implement the following recommendations before March 1, 2026. Key Changes Our API endpoints will undergo a planned TLS certificate rotation. While we will maintain the same Certificate Authority (CA), the leaf and intermediate certificates in the chain will be updated. Important Implementation Advisory We have observed that some integrators are implementing certificate pinning in a way that could lead to service disruptions. To maintain security while ensuring service continuity: ✅ DO: Pin the root CA certificate ❌ DO NOT: Pin the complete certificate chain or leaf certificates Rationale Root CA pinning provides the security benefits of certificate pinning while maintaining operational flexibility. Full chain or leaf certificate pinning will cause failures during routine certificate rotations Root CAs change very infrequently, reducing maintenance overhead Implementation Resources Amazon Trust Service Root CA Repository: https://www.amazontrust.com/repository/ Mozilla CA/Root CA Lifecycles: https://wiki.mozilla.org/CA/Root_CA_Lifecycles OWASP Certificate and Public Key Pinning: https://owasp.org/www-community/controls/Certificate_and_Public_Key_Pinning Expected Timeline February 17, 2026: Announcement and preparation period begins March 1, 2026: Date all modifications must be made by March 5, 2026: Certificate rotation date Support If you have any questions around the upcoming certificate rotation, please contact Developer Support at developersupport@paytrace.com.

Upcoming TLS Certificate Rotation

Feb <var data-var='date'>25</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:08</var> PST Scheduled - PayTrace telephone support will be unavailable on Wednesday, February 25th, from 1:00 PM to 2:00 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Feb <var data-var='date'>18</var>, <var data-var='time'>13:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:06</var> PST Scheduled - PayTrace telephone support will be unavailable on Wednesday, February 18th, from 1:00 PM to 1:30 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:55</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Thursday, February 5th, from 1 pm PST to 4 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

PayTrace Annual All-Company Meeting

Feb <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:53</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Wednesday, February 4th, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>15:50</var> PST Scheduled - Please note that PayTrace telephone support will not be available on Tuesday, February 3rd, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com. Thank you for your patience and understanding.

Dec <var data-var='date'>11</var>, <var data-var='time'>12:45</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>11</var>, <var data-var='time'>12:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>18:09</var> PST Scheduled - PayTrace telephone support will be unavailable on Thursday, December 11th, from 12:00 PM to 12:45 PM PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:15</var> PST Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>00:56</var> PST Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Nov <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> PST Scheduled - PayTrace telephone support will be unavailable on Thursday, November 6th, from 10:00 am to 11:30 am PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.

Is PayTrace down?

PayTrace status is UP

Lastest published events

PayTrace Telephone Support Unavailable

TSYS Transaction Processing Delays

Performance Degradation Impacting PayTrace System

PayTrace Services, Components and Regions

Recent PayTrace events

PayTrace Telephone Support Unavailable

TSYS Transaction Processing Delays

Performance Degradation Impacting PayTrace System

PayTrace Telephone Support Unavailable

Processing Network EPX Degraded Performance

System Maintenance Thursday, July 23rd, 2026