THIS IS A SCHEDULED EVENT Sep <var data-var='date'>26</var>, <var data-var='time'>06:00</var> - <var data-var='time'>18:00</var> UTC Aug <var data-var='date'> 7</var>, <var data-var='time'>18:25</var> UTC Scheduled - Please be advised that our partner Worldapy will be performing planned maintenance on their eCommerce (VAP) platform services Minimal service impact is expected. Reference ID: CHG0337285

Partner Maintenance- Worldpay

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>13</var>, <var data-var='time'>21:00</var> - <var data-var='time'>21:30</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>20:04</var> UTC Scheduled - Please be advised that our partner LexisNexis will be performing planned maintenance on their ThreatMetrix. Some service impact is expected. Reference ID:CHG0338995

Partner Maintenance- LexisNexis

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>6</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>17:49</var> UTC Scheduled - Please be advised that our partner Peoples Group will be performing planned maintenance on their Interac e-Transfer. A downtime of 60 minutes may be experienced between 08:00-09:00 UTC. Reference ID:CHG0338784

Partner Maintenance - Interac

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>02:30</var> - <var data-var='time'>03:30</var> UTC Jul <var data-var='date'>14</var>, <var data-var='time'>13:26</var> UTC Scheduled - Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution. Reference ID: CHG0330228

Partner Maintenance - Banco de Crédito del Perú (BCP)

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>10:00</var> - <var data-var='time'>16:00</var> UTC Aug <var data-var='date'> 7</var>, <var data-var='time'>18:19</var> UTC Scheduled - Please be advised that our partner Worldapy will be performing planned maintenance on their eCommerce (VAP) platform services Minimal service impact is expected. Reference ID: CHG0337285

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>11:00</var> - <var data-var='time'>13:00</var> UTC Aug <var data-var='date'>13</var>, <var data-var='time'>21:06</var> UTC Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their services. There may be downtime during this maintenance window. Reference ID: CHG0338171

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>09:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> UTC Scheduled - Please be advised that our partner AptPay will be performing planned maintenance on their infrastructure. During the maintenance window brief service interruption may be expected. Reference ID: CHG0336947

Partner Maintenance - AptPay

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>14:04</var> UTC Scheduled - Please be advised that on Tuesday, August 25 from 4 AM - 6 AM ET (8 AM - 10 AM UTC), we will be performing a maintenance in our alternate datacenter. Additional monitoring will be in place during and post the maintenance. There is no impact expected to real time processing. If you experience any processing issues or anything else unusual please alert us immediately. Reference ID: CHG0339195

Payment Processing Planned Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> - <var data-var='time'>15:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>08:26</var> UTC Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their datacenter. During the maintenance, BankWORKS and Acquiring authorisation services will not experience any downtime. Reference ID:CHG0339290

Partner Maintenance - RS2

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>11:30</var> - <var data-var='time'>12:30</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>14:36</var> UTC Scheduled - Please be advised that on Monday, Aug 24th, from 11:30 AM to 12:00 PM UTC, Paysafe will be performing a change to a production environment for the payments API. Additional monitoring will be in place during and post the maintenance. There is no impact expected. If you do experience any transaction failures, or anything else unusual please alert Paysafe immediately. Reference ID: CHG0337391

Paysafe Planned Maintenance - PSC eCash

Aug <var data-var='date'>22</var>, <var data-var='time'>14:19</var> UTC Resolved - The incident has been resolved successfully and the impacted services are restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PIX was remediating the situation. MIM Paysafe Reference ID:INC0318374 Aug <var data-var='date'>22</var>, <var data-var='time'>11:24</var> UTC Monitoring - Our provider PIX implemented a solution, and we are monitoring the impacted services. MIM Paysafe Reference ID:INC0318374 Aug <var data-var='date'>22</var>, <var data-var='time'>07:24</var> UTC Investigating - Our partner PIX is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0318374

Service Disruption - PIX

Aug <var data-var='date'>22</var>, <var data-var='time'>09:15</var> UTC Resolved - The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0318502 Aug <var data-var='date'>22</var>, <var data-var='time'>08:53</var> UTC Monitoring - A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0318502 Aug <var data-var='date'>22</var>, <var data-var='time'>08:32</var> UTC Update - Our teams are still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID:INC0318502 Aug <var data-var='date'>22</var>, <var data-var='time'>07:01</var> UTC Investigating - We are investigating an issue with the Payouts Services and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0318502

Service Disruption - SafetyPay Payouts

Aug <var data-var='date'>22</var>, <var data-var='time'>06:32</var> UTC Resolved - Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0318499 Aug <var data-var='date'>22</var>, <var data-var='time'>06:02</var> UTC Monitoring - Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow. MIM Paysafe Versión en Español Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando. MIM Paysafe Reference ID: INC0318499 Aug <var data-var='date'>22</var>, <var data-var='time'>06:01</var> UTC Identified - Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información. MIM Paysafe Reference ID: INC0318499

Service Disruption - QR Code Partner

Aug <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>13:30</var> UTC Scheduled - Please be advised that our partner PS Austria will be performing planned maintenance on their EPS, EMS, BankIDENT services No service impact is expected. Reference ID: CHG0339174

Partner Maintenance- PS Austria

Aug <var data-var='date'>21</var>, <var data-var='time'>21:10</var> UTC Resolved - Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Aug <var data-var='date'>21</var>, <var data-var='time'>20:37</var> UTC Monitoring - Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow. MIM Paysafe Versión en Español Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando. MIM Paysafe Ref ID:INC0318477

Aug <var data-var='date'>21</var>, <var data-var='time'>13:22</var> UTC Resolved - The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco de Crédito del Perú (BCP) was remediating the situation. MIM Paysafe Versión en Español La incidencia ha sido resuelta satisfactoriamente y los servicios afectados han sido restaurados por completo. Lamentamos el impacto que esta situación haya podido tener en su negocio. Valoramos su confianza y agradecemos su comprensión mientras nuestro socio, Banco de Crédito del Perú (BCP), trabajaba para resolver la situación. MIM Paysafe Reference ID:INC0318411 Aug <var data-var='date'>21</var>, <var data-var='time'>12:58</var> UTC Monitoring - Banco de Crédito del Perú (BCP) implemented a solution and we are monitoring the impacted services. MIM Paysafe Versión en Español Banco de Crédito del Perú (BCP) ha implementado una solución. Nuestros equipos continúan monitoreando de cerca los servicios afectados para confirmar la plena estabilidad. MIM Paysafe Reference ID:INC0318411 Aug <var data-var='date'>21</var>, <var data-var='time'>10:48</var> UTC Update - Please be advised that we continue to be affected by the service disruption on Banco de Crédito del Perú (BCP) side. Our teams remain actively engaged with partner support and are closely monitoring the situation. We apologise for any impact this may have on your business. Further updates will be provided as they become available. Versión en Españo Por favor, tenga en cuenta que seguimos viéndonos afectados por la interrupción del servicio en Banco de Crédito del Perú (BCP). Nuestros equipos continúan trabajando activamente con el soporte de nuestro socio y monitorean la situación de cerca. Lamentamos cualquier impacto que esto pueda tener en su negocio. Proporcionaremos nuevas actualizaciones tan pronto como haya información disponible. MIM Paysafe Reference ID: INC0318411 Aug <var data-var='date'>21</var>, <var data-var='time'>09:26</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>09:18</var> UTC Identified - Please be advised that we are currently experiencing service degradation related to the BCP issue reported earlier. We have implemented mitigation measures and rerouted traffic to our alternate solution in order to restore normal service operations. Our teams remain actively engaged and are closely monitoring the situation. We apologise for any impact this may have on your business. Further updates will be provided as they become available. Versión en Español Le informamos que actualmente estamos experimentando una degradación del servicio relacionada con el problema de BCP reportado anteriormente. Hemos aplicado medidas de mitigación para redirigir el tráfico a nuestra solución alternativa con el fin de restablecer el funcionamiento normal del servicio. Nuestros equipos continúan trabajando activamente y monitoreando de cerca la situación. Lamentamos el impacto que esto pueda tener en su negocio. Proporcionaremos más actualizaciones a medida que estén disponibles. MIM Paysafe Reference ID: INC0318411

Service Disruption - Banco de Crédito del Perú (BCP)

Aug <var data-var='date'>21</var>, <var data-var='time'>12:29</var> UTC Resolved - Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0318389 Aug <var data-var='date'>21</var>, <var data-var='time'>06:22</var> UTC Monitoring - Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow. MIM Paysafe Versión en Español Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando. MIM Paysafe Reference ID: INC0318389 Aug <var data-var='date'>21</var>, <var data-var='time'>06:22</var> UTC Identified - Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información. MIM Paysafe Reference ID: INC0318389

Aug <var data-var='date'>21</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>20:48</var> UTC Scheduled - Please be advised that on Friday, August 21st from 12 AM - 1 AM UTC, Paysafe will be performing a maintenance of one of its services. Additional monitoring will be in place during and post the maintenance. Some impact is expected during that time. Reference ID: CHG0338929

Paysafe Planned Maintenance - PagoEfectivo

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:29</var> UTC Scheduled - Please be advised that on Wednesday August 19 from 11 PM - 1 AM PET, Paysafe will be performing a maintenance of one of its services. Additional monitoring will be in place during and post the maintenance. We do not anticipate any impact however there could be intermittent CIP generation and payment transaction delays/failures that occur during the maintenance window. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately. Reference id: CHG0337953

PagoEfectivo Planned Release

Aug <var data-var='date'>19</var>, <var data-var='time'>18:10</var> UTC Resolved - The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0318177 Aug <var data-var='date'>19</var>, <var data-var='time'>18:01</var> UTC Monitoring - A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0318177 Aug <var data-var='date'>19</var>, <var data-var='time'>17:57</var> UTC Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0318177

Service Disruption - Safetypay

Aug <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC Resolved - Please be advised that we experienced an issue with our SMS provider in the US region, between 14th and 18th of August. The issue affected OTP verification through SMS for some users attempting to log in to the Skrill Consumer Wallet and Optic Portal. Our teams implemented corrective measures, and the incident has now been resolved. Our partner identified and addressed the underlying cause, and all services have returned to normal operation. We apologise for any inconvenience this may have caused and appreciate your patience while the issue was being resolved. MIM Paysafe Reference ID: INC0317823

Service Disruption - SMS OTP Delivery affecting Skrill Wallet and Optic Portal Sign in

Aug <var data-var='date'>18</var>, <var data-var='time'>22:47</var> UTC Resolved - Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0317989 Aug <var data-var='date'>18</var>, <var data-var='time'>15:03</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>15:02</var> UTC Identified - Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0317989 Versión en Español Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información. MIM Paysafe

Aug <var data-var='date'>18</var>, <var data-var='time'>21:09</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>20:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>19:22</var> UTC Investigating - Due to a third-party disruption, our Payout services are currently experiencing limited impact. We are closely monitoring the situation. We apologize for any inconvenience this may cause to your business. Further updates will follow. Reference ID: INC0318031

Aug <var data-var='date'>18</var>, <var data-var='time'>13:28</var> UTC Resolved - Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0317959 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Aug <var data-var='date'>18</var>, <var data-var='time'>12:52</var> UTC Identified - Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0317959 Versión en Español Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información. MIM Paysafe

Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>01:13</var> UTC Scheduled - Please be advised that on August 18th from 12:00 UTC to 13:00 UTC, we will be performing scheduled maintenance on one of our services. Additional monitoring will be in place during and post the maintenance. Intermittent CIP generation delays/failures may occur during the maintenance window. If you experience any delays, transaction failures, or anything else unusual, please alert us immediately. Reference ID: CHG0338181

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Service Disruption - PIX

Service Disruption - SafetyPay Payouts

Service Disruption - QR Code Partner

Paysafe Services, Components and Regions

Recent Paysafe events

Partner Maintenance- Worldpay

Partner Maintenance- LexisNexis

Partner Maintenance - Interac

Partner Maintenance - Banco de Crédito del Perú (BCP)

Partner Maintenance- Worldpay

Partner Maintenance - Interac