Apr <var data-var='date'>27</var>, <var data-var='time'>13:14</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>10:28</var> UTC Investigating - We would like to inform you that technical irregularities occurred during the payout runs on Monday, April 20th. As a result, some payouts in CHF and USD could not be successfully processed. We are currently in close contact with our payout partner to clarify the exact reasons for this delay and to ensure that the outstanding payments are processed as quickly as possible.

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Apr <var data-var='date'> 8</var>, <var data-var='time'>03:48</var> UTC Completed - The scheduled maintenance has been successfully completed. Downtime Window: 03:10 – 03:40 UTC. Apr <var data-var='date'> 8</var>, <var data-var='time'>03:40</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:39</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Platform Maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC Resolved - Summary: Between March 17, 16:00 UTC and March 18, 12:00 UTC, we experienced intermittent issues where some static files (CSS, JavaScript, and images) failed to load via our CDN. Impact: This occurred specifically when a certain number of requests were made within a short period, triggering a WAF security challenge. For affected users, this led to rendering issues in the UI and prevented some payments from being completed. Resolution: We have adjusted the WAF challenge thresholds to correctly handle high-frequency requests for static assets. The service has been fully stable since 12:00 UTC. We apologize for the inconvenience.

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Feb <var data-var='date'>10</var>, <var data-var='time'>08:16</var> UTC Resolved - Merchants using just the plugin integrations (without custom webhooks) experienced delivery delays between 4:04 and 7:16 UTC. All pending webhooks have now been sent. Feb <var data-var='date'>10</var>, <var data-var='time'>07:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>06:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>06:50</var> UTC Investigating - We are currently investigating this issue.

Webhooks for Plugin Integrations Not Working

Feb <var data-var='date'>10</var>, <var data-var='time'>04:38</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> UTC Scheduled - We will perform routine systems updates to improve plugin stability. Please be aware that payments through Shopify may be temporarily unavailable while this maintenance is underway. We appreciate your patience.

Scheduled Shopify Plugin Maintenance

Feb <var data-var='date'>10</var>, <var data-var='time'>04:37</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>04:20</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC Resolved - Incident Status: Resolved Message: Between 19:04 UTC and 22:50 UTC on Saturday, February 7th, 2026, our platform experienced intermittent performance issues and brief connectivity outages. Analysis: Our monitoring identified an unusually high volume of malicious traffic patterns (automated SQL injection attempts). While our security layers blocked these attempts, the massive surge in requests acted as a Distributed Denial of Service (DDoS), leading to temporary API timeouts for some users. Timeline (UTC): - 19:04 – 19:06: Service interruption (2 min) - 19:26 – 19:27: Brief outage (1 min) - 19:58 – 19:59: Brief outage (1 min) - 20:30 – 20:31: Brief outage (1 min) - 22:49 – 22:50: Final brief interruption (1 min) - 22:50: Mitigation complete; system stability fully restored. We have since updated our edge security filtering to handle similar traffic spikes in the future better.

Performance Degradation & API Timeouts

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:41</var> UTC Resolved - The problem has been identified and resolved. The platform has been fully accessible again since 11:12 AM (UTC). Feb <var data-var='date'> 4</var>, <var data-var='time'>11:34</var> UTC Identified - We are currently experiencing a temporary service interruption on the Payrexx platform due to a system update. Our IT team is actively working on resolving the issue as quickly as possible.

Payment platform temporarily unavailable -  04.02.2026 since 10:42 AM (UTC)

Jan <var data-var='date'>27</var>, <var data-var='time'>11:06</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>06:31</var> UTC Identified - We are currently experiencing technical difficulties affecting transactions since Friday, January 23rd. Payouts: Payments are currently delayed due to a system status error. Invoice Payments: Bank transfers (Payment method "Kauf auf Rechnung") received since Friday have not yet been posted to accounts. Our team is working on a fix. Your funds are safe, and all transactions will be processed automatically as soon as possible. No action is required on your part.

Problem With Our Bank Reconciliation since Friday January 23rd.

Jan <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>00:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>22</var>, <var data-var='time'>11:52</var> UTC Scheduled - Switchio regarding an emergency network device update in their production environment. All live POS transactions via the Switchio gateway will be unavailable.

Temporary Interruption of POS Terminal Transactions

Jan <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>16:02</var> UTC Scheduled - Due to an update, temporary service interruptions or payment failures may occur.

Update Shopify Plugin

Jan <var data-var='date'>18</var>, <var data-var='time'>03:44</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>13:13</var> UTC Identified - Cloudflare is currently experiencing an incident. They are already working on a resolution.

Cloudflare Incident - since 14.01.2026 / 11:40 UTC

Dec <var data-var='date'>23</var>, <var data-var='time'>11:15</var> UTC Resolved - The issues causing performance degradation and partial unavailability between 10:29 UTC and 11:04 UTC have been fully resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>10:48</var> UTC Investigating - Since approximately 11:30 CET we are partially not available. We are currently investigating this issue.

Platform Partially Unavailable

Dec <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>04:31</var> UTC Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>08:14</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> UTC Resolved - Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible on Dec. 05.12.2025 between 08:56 - 09:20 UTC. All services are actually up-to-date and back in operation.

Cloudflare Service Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>16:52</var> UTC Resolved - Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:48 - 14:42 UTC. All services are actually up-to-date and back in operation. Nov <var data-var='date'>18</var>, <var data-var='time'>13:32</var> UTC Identified - Due to a technical issue with the service provider Cloudflare, there are still problems with payments on POS. The issue persists and will be examined.

Cloudflare Incident - Still Ongoing

Nov <var data-var='date'>18</var>, <var data-var='time'>12:59</var> UTC Resolved - Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:59 - 12:18 UTC. All services are actually up-to-date and back in operation.

Cloudflare Incident

Nov <var data-var='date'>11</var>, <var data-var='time'>06:41</var> UTC Completed - The release deployment is now complete, and all systems are operating normally. The maintenance window, which was extended, occurred between 05:33 and 06:35 (UTC). Our team has verified system stability. We apologize for any inconvenience caused by the earlier delay and thank you for your patience. Nov <var data-var='date'>11</var>, <var data-var='time'>06:36</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>11</var>, <var data-var='time'>06:30</var> UTC Update - The deployment of our latest release is taking longer than expected. We've encountered an unexpected issue during our final validation checks, and our team is fully engaged in resolving it. Nov <var data-var='date'>11</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:59</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. A downtime of approximately 30 minutes is expected.

Nov <var data-var='date'> 5</var>, <var data-var='time'>15:02</var> UTC Resolved - We have confirmed that the fix implemented has been successful, and all POS terminal services are now fully operational. Based on our transaction logs, the service disruption appears to have lasted from 2025-11-05 12:42:07 CET until 2025-11-05 13:07:28 CET. All systems have been stable since recovery. Our team will conduct a post-incident review to determine the root cause and implement measures to prevent a recurrence. If you continue to experience any connectivity issues, please try restarting your terminal. We sincerely apologize for the impact this disruption caused. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. A solution has been deployed to address the connectivity issues affecting POS terminals. We are currently observing network recovery and seeing positive results. Our team will continue to monitor the situation to ensure full service stability before this incident is marked as resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> UTC Investigating - We are currently investigating reports of widespread connectivity issues affecting our POS terminal network. This may prevent terminals from connecting, syncing data, or processing transactions. Our engineering team is aware of the situation and is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.

POS Terminal (Card Readers) Connectivity Issues

Oct <var data-var='date'>14</var>, <var data-var='time'>13:00</var> UTC Resolved - Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.

Degraded Performance: External PSP Payments (Resolved)

Oct <var data-var='date'> 8</var>, <var data-var='time'>08:57</var> UTC Resolved - The fix has been successfully deployed, and payment processing is back to normal. Oct <var data-var='date'> 8</var>, <var data-var='time'>08:45</var> UTC Identified - Our development team is currently working on implementing a fix to resolve the issue. Oct <var data-var='date'> 8</var>, <var data-var='time'>08:34</var> UTC Investigating - We are currently experiencing occasional issues with payments. Our technical team has been informed and is already working on resolving the matter.

Occasional Payment Issues

Sep <var data-var='date'>22</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>12:40</var> UTC Investigating - We are currently seeing problems with gateway payments. In some cases, payments via a gateway are not possible. Our team of specialists is already investigating the problem. As soon as we have more information and the issue has been resolved, we will inform you again.

Issue with gateway payments beetween 14:15 - 14:55 CEST

Sep <var data-var='date'>16</var>, <var data-var='time'>04:44</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>04:29</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>08:55</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. A downtime of approximately 45 minutes is expected.

Sep <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>09:50</var> UTC Scheduled - Maintenance Title Swisscom (Infrastructure) Maintenance Start Time 14/09/2025, 00:00 CEST | 13/09/2025, 22:00 UTC Maintenance End Time 14/09/2025, 06:00 CEST | 14/09/2025, 04:00 UTC Affected Components Link to PostFinance (Issuer WL via Swisscom AGW), Link to Raiffeisen (Issuer WL via SIX AGW), Link to Credit Suisse (Issuer WL via SIX AGW), Link to Migros Bank (Issuer WL via Swisscom AGW), Link to BCF (Issuer WL via Swisscom AGW), Link to BCJ (Issuer WL via Swisscom AGW), Link to Valiant (Issuer WL via Swisscom AGW), Link to OKB (Issuer WL via Swisscom AGW), Link to ZGKB (Issuer WL via Swisscom AGW), Link to BCGE (Issuer WL via Swisscom AGW), Link to AppKB (Issuer WL via Swisscom AGW), Link to BCVS (Issuer WL via Swisscom AGW), Link to SGKB (Issuer WL via SIX AGW), Link to GKB (Issuer WL via Swisscom AGW), Link to BCN (Issuer WL via Swisscom AGW), Link to TKB (Issuer WL via SIX AGW), Link to BCV (Issuer WL via SIX AGW), Link to GLKB (Issuer WL via Swisscom AGW), Link to BEKB (Issuer WL via SIX AGW), Link to BLKB (Issuer WL via SIX AGW), Link to SHKB (Issuer WL via Swisscom AGW), Link to AEK (Issuer WL via Swisscom AGW), Link to SZKB (Issuer WL via Swisscom AGW), Link to NKB (Issuer WL via Swisscom AGW), Link to Swissquote (Issuer WL via SIX AGW), Link to AKB (Issuer WL via SIX AGW), Link to LUKB (Issuer WL via SIX AGW), Link to Baloise (Issuer WL via SIX AGW), Link to UKB (Issuer WL via Swisscom AGW), Link to Radicant (Issuer WL via Swisscom AGW), Link to yuh (Issuer WL via SIX AGW), Link to BancaStato (Issuer WL via SIX AGW), Link to CA next bank (Issuer WL via SIX AGW), Link to LLB Schweiz (Issuer WL via SIX AGW), Link to Bank Avera (Issuer WL via Swisscom AGW), Link to VZ (Issuer WL via Swisscom AGW), Link to acrevis (Issuer WL via Swisscom AGW), Link to Alpha RHEINTAL Bank (Issuer WL via Swisscom AGW), Link to Bank Thalwil (Issuer WL via Swisscom AGW), Link to Bernerland Bank (Issuer WL via Swisscom AGW), Link to Banque du Leman (Issuer WL via Swisscom AGW), Link to Alternative Bank Schweiz (Issuer WL via Swisscom AGW), Link to Bank Gantrisch Genossenschaft (Issuer WL via Swisscom AGW), Link to Bezirks-Sparkasse Dielsdorf (Issuer WL via Swisscom AGW), Link to Bank BSU Genossenschaft (Issuer WL via Swisscom AGW), Link to Bank EKI Genossenschaft (Issuer WL via Swisscom AGW), Link to Glarner Regionalbank Genossenschaft (Issuer WL via Swisscom AGW), Link to Regiobank Solothurn AG (Issuer WL via Swisscom AGW), Link to SB Saanen Bank (Issuer WL via Swisscom AGW), Link to Spar- und Leihkasse Frutigen AG (Issuer WL via Swisscom AGW), Link to WIR Bank Genossenschaft (Issuer WL via Swisscom AGW), Link to Basler Kantonalbank (Issuer WL via SIX AGW), Link to Bank Cler (Issuer WL via SIX AGW), Link to Biene Bank im Rheintal (Issuer WL via Swisscom AGW), Link to Bank Oberuzwil (Issuer WL via Swisscom AGW), Link to Clientis CEC (Issuer WL via Swisscom AGW), Link to Leihkasse Stammheim (Issuer WL via Swisscom AGW), Link to Sparcassa 1816 (Issuer WL via Swisscom AGW), Link to Zürcher Landbank (Issuer WL via Swisscom AGW), Link to EKS (Issuer WL via Swisscom AGW), Link to Banca Popolare di Sondrio (Issuer WL via SIX AGW), Link to Regiobank Männedorf (Issuer WL via Swisscom AGW), Link to Bank Zimmerberg (Issuer WL via Swisscom AGW), Link to Bank Leerau Genossenschaft (Issuer WL via Swisscom AGW), Link to Spar- und Leihkasse Bucheggberg AG (Issuer WL via Swisscom AGW), Link to Bank EEK AG (Issuer WL via Swisscom AGW), Link to Sparkasse Schwyz (Issuer WL via Swisscom AGW), Link to Bank SLM AG (Issuer WL via Swisscom AGW), Link to HBL (Issuer WL via Swisscom AGW) Maintenance Description By whom: Swisscom (Infrastructure) Maintenance type: CRQ000002505484 (GPMW06-SEP25) Affected functions: Transactions Downtime: Yes Duration downtime: 14.09.2025 02:00 - 14.09.2025 02:30 Sorry site activation: Yes Sorry site duration: 14.09.2025 02:00 - 14.09.2025 02:30 Contact: TWINT.Maintenance@swisscom.com, Orhan.Coskun@swisscom.com

TWINT Scheme Maintenance - Swisscom (Infrastructure) - 13 Sep 2025

Aug <var data-var='date'>28</var>, <var data-var='time'>12:46</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>09:39</var> UTC Identified - We would like to inform you about a delay in the CHF payouts from yesterday, 27 August 2025. Some payouts could not be carried out as planned. The error was caused by our payout partner. There was an error during the execution of the payouts and the execution was cancelled. The technical team of our payout partner is currently investigating this incident. The affected payouts are expected to be resent today.

Is Payrexx down?

Payrexx status is UP

Lastest published events

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Scheduled Platform Maintenance

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Payrexx Services, Components and Regions

Recent Payrexx events

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Scheduled Platform Maintenance

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Webhooks for Plugin Integrations Not Working

Scheduled Shopify Plugin Maintenance

Scheduled Platform Maintenance

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Is Payrexx down?

Payrexx status is UP

Lastest published events

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Scheduled Platform Maintenance

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Payrexx Services, Components and Regions

Recent Payrexx events

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Scheduled Platform Maintenance

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Webhooks for Plugin Integrations Not Working

Scheduled Shopify Plugin Maintenance

Scheduled Platform Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!