Jul <var data-var='date'>28</var>, <var data-var='time'>03:39</var> UTC Completed - The scheduled maintenance has been completed. Downtime Window: 03:02 – 03:11 UTC. Jul <var data-var='date'>28</var>, <var data-var='time'>03:19</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>14:41</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Platform Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>08:18</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>14:05</var> UTC Investigating - We would like to inform you about a delay regarding Payrexx Pay CHF payouts from 20th and 21st July 2026. Due to recurring technical issues with the API and connectivity of our payout partner, payouts for these dates are currently delayed or processing slower than usual. Our payout partner's technical team is actively investigating the issue, and we are closely monitoring the situation. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Delay in Payrexx Pay CHF Payouts (20th & 21st July 2026)

Jul <var data-var='date'> 9</var>, <var data-var='time'>07:21</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:55</var> UTC Investigating - We would like to inform you about a delay due to an error in the Payrexx Pay CHF payouts from 7th and 8th July 2026. The error was caused by our payout partner. The technical team of our payout partner is currently investigating this incident.

Payout Delay - Payouts of 7+8. July 2026

Jul <var data-var='date'> 7</var>, <var data-var='time'>00:50</var> UTC Completed - The scheduled maintenance has been completed. Downtime Window: 23:00 – 00:37 UTC. Jul <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>14:25</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'> 3</var>, <var data-var='time'>06:51</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:54</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:14</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> UTC Investigating - Affected Components: All Swisscom Whitelabel Issuers (Issuer) Current Status: Investigating Status Update Incident: Investigating TWINT is still investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 25% Incident Start Time 02/07/2026, 09:00 CEST | 02/07/2026, 07:00 UTC Incident Status Updated At 02/07/2026, 10:29 CEST | 02/07/2026, 14:25 UTC

TWINT Services are partially unavailable

Jul <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:43</var> UTC Scheduled - Affected Components Link to PostFinance (Issuer WL via Swisscom AGW), Link to Raiffeisen (Issuer WL via SIX AGW), Link to Migros Bank (Issuer WL via Swisscom AGW), Link to BCF (Issuer WL via Swisscom AGW), Link to BCJ (Issuer WL via Swisscom AGW), Link to Valiant (Issuer WL via Swisscom AGW), Link to OKB (Issuer WL via Swisscom AGW), Link to ZGKB (Issuer WL via Swisscom AGW), Link to BCGE (Issuer WL via Swisscom AGW), Link to AppKB (Issuer WL via Swisscom AGW), Link to BCVS (Issuer WL via Swisscom AGW), Link to SGKB (Issuer WL via SIX AGW), Link to GKB (Issuer WL via Swisscom AGW), Link to BCN (Issuer WL via Swisscom AGW), Link to TKB (Issuer WL via SIX AGW), Link to BCV (Issuer WL via SIX AGW), Link to GLKB (Issuer WL via Swisscom AGW), Link to BEKB (Issuer WL via SIX AGW), Link to BLKB (Issuer WL via SIX AGW), Link to SHKB (Issuer WL via Swisscom AGW), Link to AEK (Issuer WL via Swisscom AGW), Link to SZKB (Issuer WL via Swisscom AGW), Link to NKB (Issuer WL via Swisscom AGW), Link to Swissquote (Issuer WL via SIX AGW), Link to AKB (Issuer WL via SIX AGW), Link to LUKB (Issuer WL via SIX AGW), Link to Baloise (Issuer WL via SIX AGW), Link to UKB (Issuer WL via Swisscom AGW), Link to yuh (Issuer WL via SIX AGW), Link to BancaStato (Issuer WL via SIX AGW), Link to CA next bank (Issuer WL via SIX AGW), Link to LLB Schweiz (Issuer WL via SIX AGW), Link to Bank Avera (Issuer WL via Swisscom AGW), Link to VZ (Issuer WL via Swisscom AGW), Link to acrevis (Issuer WL via Swisscom AGW), Link to Alpha RHEINTAL Bank (Issuer WL via Swisscom AGW), Link to Bank Thalwil (Issuer WL via Swisscom AGW), Link to Bernerland Bank (Issuer WL via Swisscom AGW), Link to Banque du Leman (Issuer WL via Swisscom AGW), Link to Alternative Bank Schweiz (Issuer WL via Swisscom AGW), Link to Bank Gantrisch Genossenschaft (Issuer WL via Swisscom AGW), Link to Bezirks-Sparkasse Dielsdorf (Issuer WL via Swisscom AGW), Link to Bank BSU Genossenschaft (Issuer WL via Swisscom AGW), Link to Bank EKI Genossenschaft (Issuer WL via Swisscom AGW), Link to Glarner Regionalbank Genossenschaft (Issuer WL via Swisscom AGW), Link to Regiobank Solothurn AG (Issuer WL via Swisscom AGW), Link to SB Saanen Bank (Issuer WL via Swisscom AGW), Link to Spar- und Leihkasse Frutigen AG (Issuer WL via Swisscom AGW), Link to WIR Bank Genossenschaft (Issuer WL via Swisscom AGW), Link to Basler Kantonalbank (Issuer WL via SIX AGW), Link to Bank Cler (Issuer WL via SIX AGW), Link to Biene Bank im Rheintal (Issuer WL via Swisscom AGW), Link to Bank Oberuzwil (Issuer WL via Swisscom AGW), Link to Clientis CEC (Issuer WL via Swisscom AGW), Link to Leihkasse Stammheim (Issuer WL via Swisscom AGW), Link to Sparcassa 1816 (Issuer WL via Swisscom AGW), Link to Zürcher Landbank (Issuer WL via Swisscom AGW), Link to EKS (Issuer WL via Swisscom AGW), Link to Banca Popolare di Sondrio (Issuer WL via SIX AGW), Link to Regiobank Männedorf (Issuer WL via Swisscom AGW), Link to Bank Zimmerberg (Issuer WL via Swisscom AGW), Link to Bank Leerau Genossenschaft (Issuer WL via Swisscom AGW), Link to Spar- und Leihkasse Bucheggberg AG (Issuer WL via Swisscom AGW), Link to Bank EEK AG (Issuer WL via Swisscom AGW), Link to Sparkasse Schwyz (Issuer WL via Swisscom AGW), Link to Bank SLM AG (Issuer WL via Swisscom AGW), Link to HBL (Issuer WL via Swisscom AGW) Maintenance Description By whom: Swisscom Maintenance type: -CRQ000002712260 Affected functions: Transactions, Onboarding, Reboarding Downtime: Yes Duration downtime: 02.07.2026 00:00 - 02.07.2026 05:00 Sorry site activation: Yes Sorry site duration: During the whole time Contact: TWINT.Maintenance@swisscom.com Author: Chaissy Daniel

TWINT Scheme Maintenance - Swisscom

Jun <var data-var='date'>11</var>, <var data-var='time'>08:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>07:51</var> UTC Monitoring - Incorrect payouts have been generated since the release on June 2. Yesterday, a potential root cause was identified, and a fix was deployed. Some of today's payouts are still not correct. We are continuing our analysis and working on a full resolution.

Incorrect Payouts since Release of 02.06.2026

Jun <var data-var='date'> 2</var>, <var data-var='time'>17:03</var> UTC Resolved - This incident has been resolved. - The previous report was a false alarm. Our internal systems mistakenly reported a fault, but the service continued to run smoothly throughout. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:39</var> UTC Investigating - We have recently identified a partial outage affecting some API connections. Our development team is currently investigating the issue.

[Correction] Partial outage of the merchant API

Jun <var data-var='date'> 2</var>, <var data-var='time'>08:33</var> UTC Resolved - The fix has been successfully implemented, and payments via the API have been working normally again since 10:24. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:54</var> UTC Identified - It is currently not possible to create a gateway via the API; this is due to the short version v1/. It appears to work with v1.0. This affects implementations using the /v1/ (v1.0) API. The issue has been present since 5:27 am (following today's release). The error is identified, and we are currently implementing a fix.

Gateway Creation via API actually not possible

Jun <var data-var='date'> 2</var>, <var data-var='time'>03:44</var> UTC Completed - The scheduled maintenance has been completed. Downtime Window: 03:00 – 03:27 UTC. Jun <var data-var='date'> 2</var>, <var data-var='time'>03:27</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>08:04</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'>27</var>, <var data-var='time'>13:14</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>10:28</var> UTC Investigating - We would like to inform you that technical irregularities occurred during the payout runs on Monday, April 20th. As a result, some payouts in CHF and USD could not be successfully processed. We are currently in close contact with our payout partner to clarify the exact reasons for this delay and to ensure that the outstanding payments are processed as quickly as possible.

Problems with Payouts (CHF & USD) on Monday 20.4.2026

Apr <var data-var='date'> 8</var>, <var data-var='time'>03:48</var> UTC Completed - The scheduled maintenance has been successfully completed. Downtime Window: 03:10 – 03:40 UTC. Apr <var data-var='date'> 8</var>, <var data-var='time'>03:40</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:39</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC Resolved - Summary: Between March 17, 16:00 UTC and March 18, 12:00 UTC, we experienced intermittent issues where some static files (CSS, JavaScript, and images) failed to load via our CDN. Impact: This occurred specifically when a certain number of requests were made within a short period, triggering a WAF security challenge. For affected users, this led to rendering issues in the UI and prevented some payments from being completed. Resolution: We have adjusted the WAF challenge thresholds to correctly handle high-frequency requests for static assets. The service has been fully stable since 12:00 UTC. We apologize for the inconvenience.

Degraded Performance: Issues with static asset delivery (CDN/WAF)

Feb <var data-var='date'>10</var>, <var data-var='time'>08:16</var> UTC Resolved - Merchants using just the plugin integrations (without custom webhooks) experienced delivery delays between 4:04 and 7:16 UTC. All pending webhooks have now been sent. Feb <var data-var='date'>10</var>, <var data-var='time'>07:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>06:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>06:50</var> UTC Investigating - We are currently investigating this issue.

Webhooks for Plugin Integrations Not Working

Feb <var data-var='date'>10</var>, <var data-var='time'>04:38</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> UTC Scheduled - We will perform routine systems updates to improve plugin stability. Please be aware that payments through Shopify may be temporarily unavailable while this maintenance is underway. We appreciate your patience.

Scheduled Shopify Plugin Maintenance

Feb <var data-var='date'>10</var>, <var data-var='time'>04:37</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>04:20</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC Resolved - Incident Status: Resolved Message: Between 19:04 UTC and 22:50 UTC on Saturday, February 7th, 2026, our platform experienced intermittent performance issues and brief connectivity outages. Analysis: Our monitoring identified an unusually high volume of malicious traffic patterns (automated SQL injection attempts). While our security layers blocked these attempts, the massive surge in requests acted as a Distributed Denial of Service (DDoS), leading to temporary API timeouts for some users. Timeline (UTC): - 19:04 – 19:06: Service interruption (2 min) - 19:26 – 19:27: Brief outage (1 min) - 19:58 – 19:59: Brief outage (1 min) - 20:30 – 20:31: Brief outage (1 min) - 22:49 – 22:50: Final brief interruption (1 min) - 22:50: Mitigation complete; system stability fully restored. We have since updated our edge security filtering to handle similar traffic spikes in the future better.

Performance Degradation & API Timeouts

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:41</var> UTC Resolved - The problem has been identified and resolved. The platform has been fully accessible again since 11:12 AM (UTC). Feb <var data-var='date'> 4</var>, <var data-var='time'>11:34</var> UTC Identified - We are currently experiencing a temporary service interruption on the Payrexx platform due to a system update. Our IT team is actively working on resolving the issue as quickly as possible.

Payment platform temporarily unavailable -  04.02.2026 since 10:42 AM (UTC)

Jan <var data-var='date'>27</var>, <var data-var='time'>11:06</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>06:31</var> UTC Identified - We are currently experiencing technical difficulties affecting transactions since Friday, January 23rd. Payouts: Payments are currently delayed due to a system status error. Invoice Payments: Bank transfers (Payment method "Kauf auf Rechnung") received since Friday have not yet been posted to accounts. Our team is working on a fix. Your funds are safe, and all transactions will be processed automatically as soon as possible. No action is required on your part.

Problem With Our Bank Reconciliation since Friday January 23rd.

Jan <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>00:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>22</var>, <var data-var='time'>11:52</var> UTC Scheduled - Switchio regarding an emergency network device update in their production environment. All live POS transactions via the Switchio gateway will be unavailable.

Temporary Interruption of POS Terminal Transactions

Jan <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>16:02</var> UTC Scheduled - Due to an update, temporary service interruptions or payment failures may occur.

Update Shopify Plugin

Jan <var data-var='date'>18</var>, <var data-var='time'>03:44</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>13:13</var> UTC Identified - Cloudflare is currently experiencing an incident. They are already working on a resolution.

Cloudflare Incident - since 14.01.2026 / 11:40 UTC

Dec <var data-var='date'>23</var>, <var data-var='time'>11:15</var> UTC Resolved - The issues causing performance degradation and partial unavailability between 10:29 UTC and 11:04 UTC have been fully resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>10:48</var> UTC Investigating - Since approximately 11:30 CET we are partially not available. We are currently investigating this issue.

Platform Partially Unavailable

Dec <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>04:31</var> UTC Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>08:14</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> UTC Resolved - Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible on Dec. 05.12.2025 between 08:56 - 09:20 UTC. All services are actually up-to-date and back in operation.

Is Payrexx down?

Payrexx status is UP

Lastest published events

Scheduled Platform Maintenance

Delay in Payrexx Pay CHF Payouts (20th & 21st July 2026)

Payout Delay - Payouts of 7+8. July 2026

Payrexx Services, Components and Regions

Recent Payrexx events

Scheduled Platform Maintenance

Delay in Payrexx Pay CHF Payouts (20th & 21st July 2026)

Payout Delay - Payouts of 7+8. July 2026

Scheduled Platform Maintenance

TWINT Services are partially unavailable

TWINT Scheme Maintenance - Swisscom