Jul <var data-var='date'>23</var>, <var data-var='time'>20:25</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>11:59</var> PDT Monitoring - A fix has been implemented, and we are monitoring the situation. Jul <var data-var='date'>23</var>, <var data-var='time'>11:51</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>11:34</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>10:35</var> PDT Update - Our App continues to be down. We are working on the issue and do not have an estimated recovery time yet. The Manage web console is operating. Jul <var data-var='date'>23</var>, <var data-var='time'>09:25</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>08:34</var> PDT Update - We are continuing to investigate the issue. Jul <var data-var='date'>23</var>, <var data-var='time'>08:21</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>08:04</var> PDT Investigating - We are currently investigating the issue.

Outage

Jan <var data-var='date'>26</var>, <var data-var='time'>12:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>26</var>, <var data-var='time'>11:44</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>26</var>, <var data-var='time'>11:41</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>26</var>, <var data-var='time'>11:10</var> PST Investigating - We are currently investigating the issue.

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:56</var> PDT Investigating - We are currently investigating this issue.

System Outage

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:19</var> PDT Update - We have implemented a fix and are monitoring. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> PDT Update - We are working diligently to identify the issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:35</var> PDT Update - We are continuing to investigate the issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> PDT Investigating - We are currently investigating an outage.

System outage

Feb <var data-var='date'> 9</var>, <var data-var='time'>22:25</var> PST Resolved - This incident has been resolved. Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices. Feb <var data-var='date'> 9</var>, <var data-var='time'>22:20</var> PST Monitoring - Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices. Feb <var data-var='date'> 9</var>, <var data-var='time'>21:28</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 9</var>, <var data-var='time'>20:14</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 9</var>, <var data-var='time'>20:12</var> PST Investigating - We are currently investigating an issue which is affecting our Android App (all versions). It is unable to reach our servers. IOS App is not affected.

Android App unable to reach server

May <var data-var='date'> 2</var>, <var data-var='time'>19:42</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>19:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 2</var>, <var data-var='time'>19:31</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 2</var>, <var data-var='time'>19:11</var> PDT Investigating - We are currently investigating this issue.

Apr <var data-var='date'>11</var>, <var data-var='time'>20:25</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>20:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>11</var>, <var data-var='time'>20:02</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>19:56</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>11</var>, <var data-var='time'>19:29</var> PDT Investigating - We are currently investigating this issue.

Dec <var data-var='date'>15</var>, <var data-var='time'>08:31</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>15</var>, <var data-var='time'>08:22</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>15</var>, <var data-var='time'>07:59</var> PST Investigating - We are currently investigating this issue.

Aug <var data-var='date'>29</var>, <var data-var='time'>13:47</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>13:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>29</var>, <var data-var='time'>13:13</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>29</var>, <var data-var='time'>13:03</var> PDT Investigating - We are currently investigating this issue.

Apr <var data-var='date'>19</var>, <var data-var='time'>06:56</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>06:34</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>19</var>, <var data-var='time'>06:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>19</var>, <var data-var='time'>06:18</var> PDT Investigating - We are currently investigating this issue.

Issue receiving authorization for machine

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:14</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:33</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:31</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:25</var> PST Investigating - We are currently investigating this issue.

Mar <var data-var='date'> 1</var>, <var data-var='time'>18:52</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>18:33</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 1</var>, <var data-var='time'>16:38</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 1</var>, <var data-var='time'>16:19</var> PST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:46</var> PST Investigating - We are currently investigating this issue.

Feb <var data-var='date'>28</var>, <var data-var='time'>20:00</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>19:44</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>28</var>, <var data-var='time'>19:28</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>28</var>, <var data-var='time'>18:50</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>28</var>, <var data-var='time'>18:25</var> PST Investigating - We are currently investigating the issue.

Nov <var data-var='date'>16</var>, <var data-var='time'>13:17</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>13:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>16</var>, <var data-var='time'>12:42</var> PST Investigating - We are currently investigating this issue. Nov <var data-var='date'>16</var>, <var data-var='time'>12:21</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>16</var>, <var data-var='time'>11:24</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>16</var>, <var data-var='time'>10:29</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>16</var>, <var data-var='time'>10:10</var> PST Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 9</var>, <var data-var='time'>18:29</var> PDT Resolved - All services are now back to normal. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:23</var> PDT Monitoring - Service has been restored and we are monitoring. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:40</var> PDT Update - We are still waiting on IBM Cloud to restore their service. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> PDT Identified - The issue has been identified. Our cloud service provider is having an outage which is affecting our Apps. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:15</var> PDT Investigating - We are currently investigating an issue which is causing an outage.

Nov <var data-var='date'>18</var>, <var data-var='time'>21:38</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>21:16</var> PST Monitoring - A fix has been implemented and all services are running again. We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>21:07</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>18</var>, <var data-var='time'>20:48</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>20:30</var> PST Investigating - We are currently investigating this issue.

Nov <var data-var='date'>17</var>, <var data-var='time'>13:43</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>13:07</var> PST Monitoring - All services are reporting normal now. We will continue to monitor. Nov <var data-var='date'>17</var>, <var data-var='time'>13:05</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>17</var>, <var data-var='time'>12:21</var> PST Update - We are continuing to investigate the issue. Nov <var data-var='date'>17</var>, <var data-var='time'>11:41</var> PST Investigating - We are currently investigating an outage caused by an update.

Nov <var data-var='date'>16</var>, <var data-var='time'>19:51</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>19:03</var> PST Update - All services have returned to normal. We will continue monitoring. Nov <var data-var='date'>16</var>, <var data-var='time'>19:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>16</var>, <var data-var='time'>17:58</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>16</var>, <var data-var='time'>17:42</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>16</var>, <var data-var='time'>17:29</var> PST Investigating - We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.

Degraded performance

Jul <var data-var='date'>24</var>, <var data-var='time'>19:05</var> PDT Resolved - The incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>18:51</var> PDT Monitoring - A fix has been implemented and we are monitoring. All services are back to normal. Jul <var data-var='date'>24</var>, <var data-var='time'>18:28</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>24</var>, <var data-var='time'>17:51</var> PDT Investigating - We're experiencing elevated response times in our network. Our engineers are investigating. The issue may prevent login as well as completing transactions.

Elevated Responses

Jan <var data-var='date'>28</var>, <var data-var='time'>14:29</var> PST Resolved - The incident has been resolved. Login is working normally. Jan <var data-var='date'>28</var>, <var data-var='time'>14:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Login to Manage console is currently working normally. Jan <var data-var='date'>28</var>, <var data-var='time'>14:13</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>14:03</var> PST Investigating - We are currently investigating login issues to the Manage web console.

Manage Web Console login issue

Nov <var data-var='date'> 8</var>, <var data-var='time'>10:04</var> PST Resolved - This incident has been resolved. All services are operating normally. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:54</var> PST Monitoring - A fix has been implemented and we are monitoring the results. All services have returned to normal. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:52</var> PST Identified - The issue has been identified and we are working on it. Most responses have returned to normal levels at this time. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:36</var> PST Investigating - We are currently investigating an issue that is causing elevated response times.

Slow responses

Dec <var data-var='date'>11</var>, <var data-var='time'>11:21</var> PST Resolved - We experienced slow responses in our network beginning around 8:00AM PT and this was resolved 9:38AM PT.

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Android App unable to reach server

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