Aug <var data-var='date'>14</var>, <var data-var='time'>19:45</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>19:00</var> MDT Scheduled - Marketplace Maintenance to Affect all Internal and External Users. We will be making updates to the Platform that require a maintenance window. Marketplace maintenance is scheduled for Friday, August 14 from 1:00 AM UTC to 1:45 AM UTC. You will receive a message about the Platform being under maintenance when accessing your account during this time.

Scheduled Maintenance, August 14, 2026

Aug <var data-var='date'> 6</var>, <var data-var='time'>01:56</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>00:25</var> MDT Investigating - We are aware that some partners have received duplicate invoice/billing statement email notifications. We are investigating this issue and will continue to post updates here.

Duplicate Partner Billing Emails

Jul <var data-var='date'>24</var>, <var data-var='time'>21:55</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>21:47</var> MDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>24</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>17:33</var> MDT Scheduled - Pax8 Marketplace will be unavailable for scheduled maintenance on Friday, July 24 from 7:00 PM to 10:00 PM MDT. During this time you will be unable to access the Marketplace. We appreciate your patience.

7/24/26 Maintenance

Jul <var data-var='date'>13</var>, <var data-var='time'>12:35</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>10:21</var> MDT Identified - We've identified the cause of intermittent permission issues affecting some partner and client accounts. A fix is in progress. Some users may continue to see missing navigation items or temporary access issues with certain features in the meantime. We'll continue to post updates here.

Intermittent Access Issues Affecting Some Accounts

Jul <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> MDT Resolved - This issue has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> MDT Identified - We are currently investigating a degraded feature (Pricing panel not showing pricing) in the platform impacting all partner users. We will continue to post updates here.

Degraded feature: Pricing panel

May <var data-var='date'>22</var>, <var data-var='time'>07:13</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>14:38</var> MDT Identified - We've identified the issue and are working on a fix. May <var data-var='date'>21</var>, <var data-var='time'>14:37</var> MDT Investigating - We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.

Degraded functionality of product dependencies

Apr <var data-var='date'>23</var>, <var data-var='time'>17:32</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>16:26</var> MDT Monitoring - Restored: A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>15:53</var> MDT Identified - We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace. Apr <var data-var='date'>23</var>, <var data-var='time'>15:32</var> MDT Investigating - The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.

Pax8 Marketplace Down

Apr <var data-var='date'> 3</var>, <var data-var='time'>11:55</var> MDT Resolved - This is was resolved 9:02PM MT Thursday 4/2/2026. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:43</var> MDT Identified - We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally. If you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed. We are actively working to resolve the issue and will provide updates as they become available.

Notification Delivery Delays

Mar <var data-var='date'>31</var>, <var data-var='time'>18:03</var> MDT Resolved - We can confirm the checkout loading state issue has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>16:12</var> MDT Monitoring - A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>15:25</var> MDT Identified - We have identified the root cause of the checkout loading state issue and are actively working on a fix. Mar <var data-var='date'>31</var>, <var data-var='time'>15:14</var> MDT Investigating - We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state. Your order has been placed. You can verify by checking your order history. We are actively investigating the root cause and will provide updates as they become available.

Checkout Loading State

Mar <var data-var='date'>27</var>, <var data-var='time'>17:35</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>17:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>16:39</var> MDT Scheduled - Planned maintenance is scheduled for March 27 at 5:30 PM MDT (23:30 UTC) for approximately 5 minutes. During this window, there may be a brief interruption to integration and MCP services in the Pax8 Marketplace.

Planned maintenance - Integration & MCP services

Mar <var data-var='date'>20</var>, <var data-var='time'>14:51</var> MDT Resolved - A fix has been implemented, and we are monitoring results. Mar <var data-var='date'>20</var>, <var data-var='time'>12:58</var> MDT Identified - Some partners may be unable to select a client when placing orders for Partner Direct products. The issue has been identified, and our team is actively working on a fix. We will provide an update shortly.

Product Ordering Disruption

Mar <var data-var='date'>19</var>, <var data-var='time'>18:30</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>18:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>15:38</var> MDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>19</var>, <var data-var='time'>15:37</var> MDT Scheduled - Planned maintenance is scheduled for March 20 at 6:00 PM MDT (00:00 UTC) for approximately 30 minutes. During this window, you may be unable to view or search Scheduled Orders in the Pax8 Marketplace.

Scheduled Order Maintenance

Mar <var data-var='date'>19</var>, <var data-var='time'>15:30</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>15:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>14:38</var> MDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>19</var>, <var data-var='time'>17:00</var> MDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>17</var>, <var data-var='time'>08:27</var> MDT Scheduled - Pax8 Marketplace Maintenance to affect all Internal and External Users. We will be making updates to the Pax8 Marketplace that will require a maintenance window. Planned down time is scheduled for March 19th from 5 pm MDT to 5:30 pm MDT (11pm GMT to 11:30 pm GMT). Users will be unable to access Opportunity Explorer at this time.

Marketplace Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>07:45</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>14:59</var> MST Update - Today, we successfully sent access instructions to all impacted partners, enabling them to securely review their partner-specific information related to this incident. That access remains limited to the Pax8 Marketplace Primary Partner Admin and/or Partner Admin for each organization. Our focus continues to be on responding directly to partner questions and supporting impacted partners as they review their data and follow up with us. In parallel, our internal review remains ongoing as we continue to strengthen safeguards and processes. Unless new and significant information arises, the cadence of Status updates is expected to slow as we prioritize ongoing engagement and support for impacted partners. We will continue to post updates here if there are material developments. Partners with questions or concerns should submit a Support ticket through the Pax8 Marketplace referencing UK Partner Information Incident – Jan 13, 2026, and our team will follow up. Jan <var data-var='date'>14</var>, <var data-var='time'>21:39</var> MST Update - We have begun providing impacted partners with secure access to the partner-specific information that was included in the email attachment. Impacted partners are receiving a direct email with a unique link to access their organization’s information. That email is going to the Pax8 Primary Partner Admin. Access to the data is limited to the Pax8 Marketplace Primary Partner Admin and/or Partner Admin for each organization. If you are an impacted partner and your Primary Partner Admin has not received the email, please submit a Support ticket through the Pax8 Marketplace referencing UK Partner Information Incident – Jan 13, 2026. Additional incident context remains available on this Status page, and we will continue to post updates here as partner outreach and our incident review progress. Jan <var data-var='date'>14</var>, <var data-var='time'>18:55</var> MST Update - We recognize that we have a responsibility to safeguard the partner-confidential information entrusted to us, and we apologize that this incident occurred. We are committed to transparency and will continue to post updates on this Status page as we confirm additional, relevant facts about what happened and as we advance our outreach to impacted partners. If you are an impacted partner, you have already heard from us directly, through your Pax8 partner admin. Specifically, this incident: - Affected 1,800 partners, all UK-based, except for one Canada-based partner</li> - Did NOT affect any personally identifiable information (PII), authentication credentials, payment data, or any information enabling system access What Happened On January 13, 2026, we identified that an email was sent to 40 UK-based partners with an attachment that inadvertently included limited internal business information relating to approximately 1,800 partners. The information in the attachment is primarily used for day-to-day operational reporting. It reflected Pax8 pricing and program-related information associated with 17 SKUs within four Microsoft Modern Work product categories. Below is a sample graphic showing the exact fields that were included in the email attachment. <img src="https://www.pax8nebula.com/m/4fb601cff95925ce/original/DataExample13Jan2026.png?w=800&h=400&fit=crop" alt="Sample style="max-width: 100%; height: auto; margin: 15px 0; border-radius: 8px;"> Next Steps If you are one of the 1,800 impacted UK partners, we will be providing you with secure access to the specific data that was affected for your organization and was included in the attachment. We appreciate your patience as we complete this outreach, and again, we are committed to answering your questions directly and transparently. Our incident review is ongoing, and includes a detailed examination of how this occurred. We expect to put enhanced safeguards and processes in place to prevent a similar incident in the future. However, our primary focus at this moment remains direct engagement with impacted partners. If you have questions about this matter, please submit a Support ticket through the Pax8 Marketplace referencing “UK Partner Information Incident – Jan 13, 2026,” and our team will follow up. Jan <var data-var='date'>13</var>, <var data-var='time'>14:29</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>14:29</var> MST Investigating - On January 13, 2026, we identified that an email was inadvertently sent to fewer than 40 UK-based partners with an attachment that included limited internal business information reflective of the Pax8 pricing and some aspects of a vendor program for approximately 1,800 partners (one in Canada, the rest UK-based). We immediately reached out to all recipients to request deletion of the email and attachment and to confirm completion. Every impacted partner has been notified. In parallel, we have launched an internal review to determine how this occurred and to prevent recurrence. If you have questions or concerns, please submit a Support ticket through the Pax8 Marketplace and reference: UK Partner Information Incident – Jan 13, 2026.

January 13th Incident Report

Feb <var data-var='date'>13</var>, <var data-var='time'>18:55</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>17:55</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>17:40</var> MST Scheduled - Marketplace Maintenance to Affect all Internal and External Users. We will be making updates to the Platform that require a maintenance window. Marketplace maintenance is scheduled for, * Saturday, February 14th, from 12:55 AM UTC to 1:55 AM UTC * Friday, Friday 13th from 5:55 PM MT and 6:55 PM MT You will receive a message about the Platform being under maintenance when accessing your account during this time.

Pax8 Marketplace (P8P Platform) Maintenance

Dec <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> MST Resolved - We are back to normal behavior. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:18</var> MST Monitoring - We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution. Dec <var data-var='date'> 2</var>, <var data-var='time'>07:27</var> MST Identified - We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.

User-Facing Delay in Data Refresh Across Application

Dec <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> MST Resolved - We have confirmed that the Microsoft Customer Agreement issues have been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:27</var> MST Monitoring - The bulk of the provisioning issues have been resolved. We will be monitoring this through tomorrow 12/2. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> MST Investigating - Pax8 is currently experiencing intermittent issues during provisioning while accepting the new Microsoft Customer Agreement for certain customers. We are working to engineer a reliability fix and retry failed provisioning for those affected.

MCA Provisioning Issues

Nov <var data-var='date'>28</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>27</var>, <var data-var='time'>23:30</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>01:59</var> MST Scheduled - Marketplace maintenance is scheduled for Friday, November 28, from 6:30am to 7:00am UTC. There will be no downtime. This communication is for awareness.

Scheduled Maintenance, November 28

Oct <var data-var='date'>29</var>, <var data-var='time'>18:45</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>17:17</var> MDT Update - We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance. Oct <var data-var='date'>29</var>, <var data-var='time'>16:08</var> MDT Monitoring - A fix has been implemented and provisioning functionality is being restored. We are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>13:35</var> MDT Identified - We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/ Oct <var data-var='date'>29</var>, <var data-var='time'>11:14</var> MDT Update - We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates. Oct <var data-var='date'>29</var>, <var data-var='time'>10:58</var> MDT Investigating - We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.

Delayed provisioning of Microsoft orders and subscription renewals

Oct <var data-var='date'>20</var>, <var data-var='time'>18:41</var> MDT Resolved - AWS has resolved the incident on their side, and Pax8 is no longer observing any health concerns in our systems. We will now be closing this incident and will continue to monitor to ensure all services remain stable. Oct <var data-var='date'>20</var>, <var data-var='time'>16:24</var> MDT Update - We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels following the AWS disruption. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance. Oct <var data-var='date'>20</var>, <var data-var='time'>15:11</var> MDT Update - We are continuing to monitor provisioning delays caused by degraded performance from AWS. Our teams remain actively engaged in tracking system performance over the next several hours to ensure stability and maintain the expected customer experience. Oct <var data-var='date'>20</var>, <var data-var='time'>13:57</var> MDT Monitoring - Pax8 services are now operating normally. We are continuing to monitor provisioning delays and degraded performance related to ongoing AWS issues, which may still cause intermittent slowdowns. Our teams are actively tracking system performance over the next several hours to ensure stability and maintain the expected customer experience. Oct <var data-var='date'>20</var>, <var data-var='time'>11:26</var> MDT Update - Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time. In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants. Currently affected Marketplace functionality Opportunity Explorer - Down Subscriptions Renewals - Delayed New order Provisioning - Delayed Data Tiles and Insights - Down Invoicing - Down Quoting Attachments - Down Oct <var data-var='date'>20</var>, <var data-var='time'>09:32</var> MDT Identified - Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time. In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants. Oct <var data-var='date'>20</var>, <var data-var='time'>06:23</var> MDT Monitoring - Provisioning of orders and subscription renewals are finishing successfully and the delays are getting less. We are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>03:58</var> MDT Investigating - We are currently investigating delayed provisioning of orders and subscription renewals impacting all users. We will continue to post updates here.

Delayed provisioning of orders and subscription renewals

Oct <var data-var='date'>10</var>, <var data-var='time'>16:34</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>11:56</var> MDT Monitoring - The issue affecting checkout for WatchGuard and Pax8 Professional Services products has been resolved. We believe all products should now be purchasable. Oct <var data-var='date'>10</var>, <var data-var='time'>10:25</var> MDT Investigating - We’re aware of an issue affecting the ability to checkout Watch Guard and Pax8 Professional Services products. Our team is actively investigating the cause and working on a fix. We’ll provide an update as soon as more information is available.

Watch Guard and Pro Serve Products cannot be purchased

Sep <var data-var='date'>19</var>, <var data-var='time'>19:00</var> MDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>15:01</var> MDT Scheduled - Pax8 Marketplace Maintenance to affect all Internal and External Users. We will be making updates to the Pax8 Marketplace that will require a maintenance window. Planned down time is scheduled for September 19th from 5 pm MST to 7 pm MST (11pm GMT to 1 am GMT). Users will be unable to place new orders or receive email communication during this time period.

Aug <var data-var='date'>22</var>, <var data-var='time'>11:48</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>11:46</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>22</var>, <var data-var='time'>11:04</var> MDT Investigating - Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.

Pricing Service Outage

Jul <var data-var='date'>30</var>, <var data-var='time'>15:50</var> MDT Resolved - Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue. Jul <var data-var='date'>30</var>, <var data-var='time'>13:23</var> MDT Monitoring - A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable. Jul <var data-var='date'>30</var>, <var data-var='time'>11:37</var> MDT Identified - We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete. Jul <var data-var='date'>30</var>, <var data-var='time'>11:15</var> MDT Investigating - We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.

Vendor Logos on product cards are not displaying on catalog page

Jul <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:58</var> MDT Monitoring - A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:09</var> MDT Identified - We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:46</var> MDT Investigating - We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.

Is Pax8 Platform down?

Pax8 Platform status is UP

Lastest published events

Scheduled Maintenance, August 14, 2026

Duplicate Partner Billing Emails

7/24/26 Maintenance

Pax8 Platform Services, Components and Regions

Recent Pax8 Platform events

Scheduled Maintenance, August 14, 2026

Duplicate Partner Billing Emails

7/24/26 Maintenance

Intermittent Access Issues Affecting Some Accounts

Degraded feature: Pricing panel

Degraded functionality of product dependencies