Oct <var data-var='date'> 5</var>, <var data-var='time'>20:22</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> UTC Monitoring - from 2026-10-05 15:51 UTC to 2026-10-05 15:55 UTC, the Prowork-building web-app was down. It has since recovered and we are monitoring & root-causing to investigate further.

Prowork Builder web-app down

Sep <var data-var='date'>17</var>, <var data-var='time'>21:34</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>21:30</var> UTC Identified - We have identified the issue is with our underlying model provider. Retrying chat messages should succeed. We are continuing to investigate. Sep <var data-var='date'>17</var>, <var data-var='time'>21:19</var> UTC Investigating - We are investigating reports of intermittent failure with Prowork chat

Prowork chat failing intermittently

Sep <var data-var='date'> 8</var>, <var data-var='time'>20:51</var> UTC Resolved - This incident is now resolved: Parabola users faced issues viewing and building flows, from 2026-09-08 2:10-3:41pm EDT (11:10am-12:41pm PDT). We have mitigated the issue fully and are monitoring to make sure future issues don't reoccur. For those users who were building, chatting with Prowork, or kicking off flows manually, a small number of users had individual actions or chats towards building a flow fail. Those users saw a failure in the Parabola web application and should continue building For those users who faced issues such as being logged out, or the webpage-views for flows not showing up, the issues were intermittent during this window, and users can continue with their work. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:56</var> UTC Monitoring - We have mitigated the issue as of 2026-09-08 19:41 UTC and are now monitoring Sep <var data-var='date'> 8</var>, <var data-var='time'>19:27</var> UTC Investigating - We are investigating an issue blocking user-login and some prowork chats, since 2026-09-08 18:10 UTC

Login and Prowork Chat issues

Sep <var data-var='date'> 1</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved Sep <var data-var='date'> 1</var>, <var data-var='time'>15:43</var> UTC Identified - We have identified slowness in Prowork chat completion and are continuing to investigate the impact from upstream providers on our service.

Prowork chats are slow

Aug <var data-var='date'>31</var>, <var data-var='time'>21:32</var> UTC Resolved - Prowork chats are now running normally Aug <var data-var='date'>31</var>, <var data-var='time'>18:10</var> UTC Identified - We have identified slowness in Prowork chat completion and are continuing to investigate

Aug <var data-var='date'> 3</var>, <var data-var='time'>18:25</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>18:13</var> UTC Monitoring - A fix has been deployed as of 2026-08-03 17:40 UTC (1:40pm EDT; 10:40am PDT) -- we are monitoring to ensure prowork chats continue to improve. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC Identified - We have identified Prowork chat slowness and are pursuing changes to fix it. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Investigating - We are investigating reports of Prowork chat slowness.

Slow Prowork Chat

Jul <var data-var='date'>29</var>, <var data-var='time'>22:20</var> UTC Resolved - Prowork chat was unresponsive for many users from 2026-07-29 15:58-17:29 UTC. We have mitigated and resolved the issue, and will continue a retrospective root-cause to improve future stability. Jul <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Monitoring - Prowork chat has been unresponsive for many users starting at 2026-07-29 15:58 UTC. As of 2026-07-29 17:29 UTC, we have mitigated the issue but continue to monitor for a stable, full resolution. Jul <var data-var='date'>29</var>, <var data-var='time'>15:58</var> UTC Identified - Prowork chat is not responsive for many users. The incident is under investigation.

Prowork chat not responsive

Jul <var data-var='date'>29</var>, <var data-var='time'>16:43</var> UTC Resolved - Issue resolved Jul <var data-var='date'>29</var>, <var data-var='time'>16:35</var> UTC Monitoring - Prowork chat is recovering. Jul <var data-var='date'>29</var>, <var data-var='time'>16:29</var> UTC Identified - Team is working on a resolution

Jul <var data-var='date'>16</var>, <var data-var='time'>15:53</var> UTC Resolved - A fix has been implemented, any failing steps should succeed on next run. Jul <var data-var='date'>16</var>, <var data-var='time'>14:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>13:34</var> UTC Investigating - We are investigating reports of issues with the Custom Transform step

Custom Transform Steps Failing

Jun <var data-var='date'>24</var>, <var data-var='time'>01:04</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>00:16</var> UTC Identified - The Pull From Excel step, if you build a new integration, is broken since Tuesday afternoon, 2026-06-23 4:30pm Pacific Time (2026-06-23 23:30 UTC) We are working on a fix and will have it deployed soon.

Pull from Excel step broken

Jun <var data-var='date'>10</var>, <var data-var='time'>22:52</var> UTC Resolved - This incident, in which visualizations were not loading or taking longer than expected to load, has been resolved. The issue was occurring for some customers from 2026-06-05 through 2026-06-10. We have solved the underlying cause and are following up with more to protect going forward. Jun <var data-var='date'>10</var>, <var data-var='time'>17:40</var> UTC Identified - The issue with visualizations has been identified and a fix is being developed Jun <var data-var='date'>10</var>, <var data-var='time'>17:31</var> UTC Investigating - We're currently investigating reports of visualizations not loading, or taking longer than expected to load, within Parabola. The issue appears to be intermittent and does not affect all visualizations or all users.

Visualizations slow or failing to load

Jun <var data-var='date'> 9</var>, <var data-var='time'>15:58</var> UTC Resolved - From 13:24 to 13:32 UTC 2026-06-09, a small number of offline/scheduled runs failed, and some flow content saves may not have synced to the editor as expected. This was due to a brief disruption in a third-party service; the underlying service has fully recovered, and our systems have been stable since 13:32 UTC with no recurrence. If you ran a flow during this window and are unsure whether it completed, we recommend checking the flow's Run History and re-running the flow is necessary.

Brief disruption to flow runs and editor sync

Jun <var data-var='date'> 2</var>, <var data-var='time'>23:08</var> UTC Resolved - We have detected and identified errors in chatting with the assistive chat sidebar Prowork 2026-06-02 20:20-21:10 UTC. They are now resolved; users may resume conversations

Prowork Sidebar errors

Jun <var data-var='date'> 1</var>, <var data-var='time'>17:33</var> UTC Resolved - This incident has been resolved. Email sending through Parabola has been fully restored, and flows that send email are operating normally. Earlier today, a subset of outbound emails failed to send. We identified the cause, took corrective action, and confirmed that delivery is back to normal. We're still working to identify and resend emails that were queued or failed during the affected window. We'll follow up with impacted customers directly as we complete this cleanup. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:13</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:12</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:54</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:53</var> UTC Investigating - We're currently investigating reports of issues with sending emails from Parabola. We're actively looking into the cause and will provide updates as we learn more.

Investigating email delivery issues

May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> UTC Resolved - This incident has been stabilized and is resolved. May <var data-var='date'>21</var>, <var data-var='time'>20:52</var> UTC Monitoring - From 2026-05-21 20:37 - 20:45 UTC, the Parabola application was unavailable and flow runs were failing. During that time, webhook flow triggers were lost. Flows can now be retried. We're continuing to monitor to confirm stability before marking this incident as resolved. If you're continuing to see issues with your flows, please reach out to support@parabola.io.

Parabola application down and flow runs failing

May <var data-var='date'> 1</var>, <var data-var='time'>16:38</var> UTC Resolved - An outage at one of our underlying providers caused failures on Custom Transforms and Prowork steps, from 2026-05-01 16:19-16:38 UTC. The issue has been fixed and we continue to monitor.

Increased errors in Custom Transform and Prowork steps

Apr <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC Resolved - This incident has been resolved. From 2026-04-22 23:55 UTC to 2026-04-23 02:59 UTC, users were unable to build flows using the assistive chat sidebar From 2026-04-22 23:55 UTC to 2026-04-23 03:28 UTC, flow runs were failing on custom transforms, AI transforms, and some document parsing From 2026-04-23 04:00 UTC to 2026-04-23 19:20 UTC, some flow runs failed on custom transform steps, but succeed if retried. Customers with flows that failed during that window should go ahead and re-run their flows. From 2026-04-23 19:23 UTC to 2026-04-23 19:57 UTC, users were unable to build flows using the assistive chat sidebar and flow runs were failing on custom transforms, AI transforms, and some document parsing The root-cause was a misconfiguration of our LLM provider. That has been fixed -- we are reviewing to make it more robust. Apr <var data-var='date'>23</var>, <var data-var='time'>02:35</var> UTC Investigating - We are currently investigating a situation where the chat assistant and custom transforms are not working, as of 2026-04-23 02:20 UTC

Builder Chat Assistant and Custom Transforms broken

Apr <var data-var='date'>14</var>, <var data-var='time'>04:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>20:07</var> UTC Monitoring - An issue at our underlying AI provider is causing increased errors in some Custom Transform and Email file-parsing steps.

Increased Errors in Custom Transform Steps

Mar <var data-var='date'>11</var>, <var data-var='time'>17:57</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>17:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>16:18</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>16:00</var> UTC Investigating - We are investigating reports of increased failures in CSV/Excel parsing steps

Errors in some CSV/Excel steps

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:19</var> UTC Resolved - This incident has been resolved. Integrations with Microsoft Excel, Sharepoint, and Dynamics were failing 2026-02-03 16:00 UTC - 2026-02-04 16:19 UTC Feb <var data-var='date'> 4</var>, <var data-var='time'>15:08</var> UTC Identified - Microsoft integrations have been failing since 2026-02-03 16:00 UTC -- we have identified the cause and are working to resolve it

Microsoft integrations failing

Jan <var data-var='date'> 8</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been fully resolved. The Custom Transform step was broken from 2026-01-08 19:22 - 21:01 UTC Jan <var data-var='date'> 8</var>, <var data-var='time'>21:02</var> UTC Monitoring - The fix has been deployed and the impact is over The Custom Transform step was broken from 2026-01-08 19:22 - 21:00 UTC Jan <var data-var='date'> 8</var>, <var data-var='time'>20:48</var> UTC Identified - Custom Transforms are failing to execute; we are investigating and have identified the root issue.

Custom Transforms are not working

Dec <var data-var='date'>16</var>, <var data-var='time'>01:25</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>22:55</var> UTC Monitoring - A fix has been implemented and both flow building and flow runs should be fully functional. There were errors building and saving 21:28 - 21:41 UTC 2025-12-15 There were 400 Flows that have failed -- they had been scheduled for 21:28 - 22:25 UTC 2025-12-15 Dec <var data-var='date'>15</var>, <var data-var='time'>22:15</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>22:15</var> UTC Identified - There is an issue which is causing scheduled flow runs, triggered flow runs, and editing & saving flows to fail. Errors building and saving were 21:28 - 21:41 UTC 2025-12-15 . We are mitigating further impact on flow runs. Scheduled runs as of 21:28 UTC 2025-12-15 are delayed.

Errors in scheduled flow runs, triggered flow runs, and editing

Dec <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>01:49</var> UTC Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'> 4</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>21:44</var> UTC Scheduled - Parabola's flow builder and runs will be offline for 5 minutes during this maintenance window. We will restart all runs once the downtime is resolved.

Scheduled Site Maintenance

Nov <var data-var='date'>19</var>, <var data-var='time'>00:33</var> UTC Completed - This maintenance has completed. For 3 minutes, the www.parabola.io site was unavailable, user log-in was unavailable, and webhooks were missed. Flow-building, scheduled flow runs, and all other triggers continued without any outage. Nov <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>18</var>, <var data-var='time'>00:07</var> UTC Scheduled - We will be undergoing site maintenance at this time. We expect a 5-10 minute outage of the Flow Builder.

Scheduled system maintenance

Nov <var data-var='date'>14</var>, <var data-var='time'>16:07</var> UTC Resolved - We have implemented a fix and are seeing step and flow run times return to normal levels. Nov <var data-var='date'>14</var>, <var data-var='time'>15:56</var> UTC Identified - We are addressing reports of delayed runs and slower steps.

Is Parabola down?

Parabola status is UP

Lastest published events

Prowork Builder web-app down

Prowork chat failing intermittently

Login and Prowork Chat issues

Parabola Services, Components and Regions

Recent Parabola events

Prowork Builder web-app down

Prowork chat failing intermittently

Login and Prowork Chat issues

Prowork chats are slow

Prowork chats are slow

Slow Prowork Chat