Jun <var data-var='date'>26</var>, <var data-var='time'>16:15</var> EDT Resolved - We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>12:22</var> EDT Monitoring - Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability. Jun <var data-var='date'>25</var>, <var data-var='time'>10:11</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>18:59</var> EDT Identified - We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.

Degraded text message sending

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:17</var> EST Resolved - We have fully resolved the site slowness at this time. Please reach out if we can help with anything else: https://www.paperlesspost.com/contact Mar <var data-var='date'> 6</var>, <var data-var='time'>10:10</var> EST Monitoring - We’ve recently experienced some unexpected site slowness. Our team has identified and resolved the issue, but we will continue to monitor closely. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:44</var> EST Investigating - We are currently experiencing some unexpected site slowness and are investigating the cause. We will provide status updates here as we work to resolve this. Our apologies for the inconvenience.

Site Slowness

Dec <var data-var='date'>16</var>, <var data-var='time'>19:07</var> EST Resolved - We have fully resolved the text sending issues at this time. Any queued text messages have now been sent. Please let us know if we can help with anything else: help@paperlesspost.com Dec <var data-var='date'>16</var>, <var data-var='time'>18:24</var> EST Monitoring - We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site. Dec <var data-var='date'>16</var>, <var data-var='time'>13:12</var> EST Identified - We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience. Dec <var data-var='date'>15</var>, <var data-var='time'>23:29</var> EST Investigating - We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved.

SMS sending outage

Oct <var data-var='date'>20</var>, <var data-var='time'>19:37</var> EDT Resolved - Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>15:55</var> EDT Update - Amazon Web Services (AWS) have stabilized again, and the issues affecting signing in/up, saving, sending, and loading on our site are currently resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> EDT Update - We are experiencing intermittent site issues due to an outage with Amazon Web Services. We are sorry for the inconvenience. We will continue to update our status page with updates as they are available. Oct <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT Monitoring - Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact Oct <var data-var='date'>20</var>, <var data-var='time'>11:27</var> EDT Identified - We are experiencing intermittent site outages due to an upstream vendor issue. More upstream information is visible on the AWS status page here: https://health.aws.amazon.com/health/status Our apologies for the inconvenience. We will update our status page as we know more.

Website loading issues/outage

Jul <var data-var='date'> 7</var>, <var data-var='time'>19:34</var> EDT Resolved - We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:25</var> EDT Investigating - Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix. In the meantime, we recommend accessing your Flyer from our desktop site.

Saving issues for Flyers on app & mobile web

Apr <var data-var='date'>23</var>, <var data-var='time'>19:29</var> EDT Resolved - We have received confirmation from our third-party partner that the issue is fully resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>18:17</var> EDT Monitoring - Our third-party email sending partner has implemented a fix to allow delayed emails to be sent. We are seeing on our end that the delayed emails are now successfully going through. We will continue to monitor for stability. Apr <var data-var='date'>23</var>, <var data-var='time'>17:35</var> EDT Identified - We have identified that our third-party email sending partner is experiencing intermittent delays delivering emails due to a service outage. Your Card or Flyer sent via email may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.

Third Party Outage - Email dleays

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:47</var> EDT Resolved - We have confirmed that our app and website are stable, and the incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:41</var> EDT Monitoring - We have identified and reverted the cause of the outage, and are monitoring for stability. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> EDT Investigating - The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue.

Website and app outage

Mar <var data-var='date'>19</var>, <var data-var='time'>19:40</var> EDT Resolved - Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to help@paperlesspost.com if you have any questions. Mar <var data-var='date'>19</var>, <var data-var='time'>12:08</var> EDT Identified - We have identified that our third-party SMS sending partner is experiencing intermittent delays delivering SMS due to a maintenance window. Your invitation sent via phone number may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.

SMS Sending Issues

Dec <var data-var='date'>10</var>, <var data-var='time'>23:55</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>23:45</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>17:11</var> EST Scheduled - We will be undergoing a brief site maintenance for about 5 minutes. Intermittent errors are expected during this time.

Scheduled site maintenance

Oct <var data-var='date'>17</var>, <var data-var='time'>15:36</var> EDT Resolved - The outage has been resolved, and our app and website are fully operational again. Oct <var data-var='date'>17</var>, <var data-var='time'>15:13</var> EDT Monitoring - Our website and app are back online, and we are continuing to monitor for stability. Oct <var data-var='date'>17</var>, <var data-var='time'>14:46</var> EDT Investigating - We are currently experiencing an unexpected website and app outage and are investigating the cause. Our apologies for the inconvenience.

Sep <var data-var='date'>24</var>, <var data-var='time'>16:53</var> EDT Resolved - This incident affecting sending has been resolved. Please reach out to help@paperlesspost.com with any questions. Sep <var data-var='date'>23</var>, <var data-var='time'>23:55</var> EDT Monitoring - We have remedied sending issues and affected users' sending is completing. We will continue to monitor and provide a final update. Sep <var data-var='date'>23</var>, <var data-var='time'>19:42</var> EDT Identified - We have identified the issues affecting sending and are working to restore full functionality as soon as possible. Any Cards/Flyers in "Sending" status will be sent to recipients once this incident is resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>16:23</var> EDT Investigating - We are currently investigating a partial outage affecting sending through our site. We recommend waiting to send your Cards/Flyers until this incident is resolved and will continue to post updates. Apologies for the inconvenience.

Sending Issues

Sep <var data-var='date'>16</var>, <var data-var='time'>18:10</var> EDT Resolved - We have fully resolved the site outage, and all pages and invitations on our website and app are fully accessible again. Sep <var data-var='date'>16</var>, <var data-var='time'>15:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. All accounts and pages should be accessible again, though it may take more time than usual to load individual pages. Sep <var data-var='date'>16</var>, <var data-var='time'>14:18</var> EDT Update - We are continuing to investigate this issue and working to get our website and apps back up as soon as possible - all existing Card and Flyer data is safe. Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>13:40</var> EDT Investigating - We are currently experiencing a partial outage leading to increased load times for our homepage, and errors when attempting to log in or view card design listing pages. We are currently investigating the issue and working to remedy it as soon as possible.

Aug <var data-var='date'>31</var>, <var data-var='time'>09:36</var> EDT Resolved - We have resolved the site outage at this time. Please reach out to help@paperlesspost.com if you have any questions. Aug <var data-var='date'>31</var>, <var data-var='time'>08:53</var> EDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>08:42</var> EDT Identified - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.

Aug <var data-var='date'>23</var>, <var data-var='time'>11:07</var> EDT Resolved - Our engineers have resolved the issue, and all pages on our site should be displaying correctly. Aug <var data-var='date'>23</var>, <var data-var='time'>10:05</var> EDT Investigating - The Paperless Post homepage is not loading correctly on the newest versions of Chrome and Microsoft Edge (128.0.6613.85 and 128.0.2739.42) We are investigating this issue and will follow up as soon as we have any updates.

Broken Homepage on Chrome & Edge

Jul <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> EDT Resolved - Our third-party service has confirmed that service has been fully restored for affected customers in the Newark, New Jersey area. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> EDT Identified - A third-party service that Paperless Post uses for hosting is experiencing degraded performance for customers in the Newark, New Jersey region. Customers in this region may experience issues with accessing the Paperless Post website or app, or loading images. This issue is also affecting our SMS sending partner, and some invitations and messages sent via text message may show an "Undeliverable" status. We are monitoring the issue and will resend any affected messages once our third-party partner is fully back online.

Vendor Outage - Loading & SMS Issues

Oct <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT Resolved - We have resolved this issue now and previously affected text messages have been resent with Card/Flyer links. Oct <var data-var='date'>17</var>, <var data-var='time'>17:41</var> EDT Monitoring - Text messages sent through our site should again be sending as intended, and we are still monitoring for any additional changes. We are currently working on fixing and resending any previously sent messages that were affected by this third-party outage, and will provide an additional update when that work has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>15:33</var> EDT Investigating - Select text messages sent through our site are currently being sent without Card/Flyer links. We are investigating this issue and will follow up as soon as we have any updates.

Text message sending degradation

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> EDT Resolved - We have resolved the database connection issue. Please reach out to help@paperlesspost.com if we can help with any questions. Oct <var data-var='date'> 4</var>, <var data-var='time'>19:06</var> EDT Monitoring - Services are now resuming normally. We will continue to monitor the site and provide a final update. Thank you for your patience. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> EDT Investigating - We are currently investigating a database issue. Services related to login, My Events, guest tracking, saving, and sending are intermittent.

Database connection issues

Sep <var data-var='date'>29</var>, <var data-var='time'>01:19</var> EDT Resolved - Text message sending is again fully operational. Please reach out to us at help@paperlesspost.com if we can help with any questions. Sep <var data-var='date'>28</var>, <var data-var='time'>16:55</var> EDT Update - Invitations and follow up messages sent to phone numbers are again delivering successfully. We are currently working on resending any lingering invitations and messages with a "Sending Failed" status, and our monitoring our third-party service provider for additional updates. Sep <var data-var='date'>28</var>, <var data-var='time'>16:04</var> EDT Identified - The service that handles text message invitations and follow up messages sent through our site is experiencing delivery failures to AT&T and Verizon numbers. Any messages sent to these numbers will be delayed until further notice.

Jul <var data-var='date'>31</var>, <var data-var='time'>16:51</var> EDT Resolved - Everything is running smoothly, and this incident is resolved. Please reach out to us at help@paperlesspost.com if we can help with any questions. Jul <var data-var='date'>31</var>, <var data-var='time'>12:12</var> EDT Monitoring - We have rolled out a fix to address the saving and loading issues. We are continuing to monitor the site, and will provide a final update once everything is stable. Jul <var data-var='date'>31</var>, <var data-var='time'>11:49</var> EDT Investigating - We are currently seeing errors with loading pages and saving Cards and Flyers on our site and are investigating the cause.

Website Saving and Loading Issues

Jun <var data-var='date'>18</var>, <var data-var='time'>12:16</var> EDT Resolved - This incident has been resolved, and all affected card designs are back online. Jun <var data-var='date'>15</var>, <var data-var='time'>10:23</var> EDT Identified - We have identified an issue that is causing many of our Card pages to be inaccessible or show as broken links. Our team is currently working on a resolution.

Broken Card Links

May <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> EDT Resolved - Our SMS service partner is reporting this incident as resolved. Any text messages that were delayed have now been sent out. May <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> EDT Monitoring - Our SMS service partner was experiencing an outage today, which was causing delays with direct SMS/text message sends through our site. The issue has been resolved and any text messages that were delayed have now been sent out. We are continuing to monitor this. May <var data-var='date'> 5</var>, <var data-var='time'>11:09</var> EDT Identified - Our SMS service partner is currently experiencing an outage, which is causing delays with direct SMS/text message sends through our site. We apologize for the inconvenience, and recommend postponing any direct sends to US/Candian phone numbers until this is resolved.

Text message sending delays

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:47</var> EST Resolved - We have fully resolved the site outage, and you are again able to log in and access your Cards and Flyers. Let us know if we can help with anything else! Jan <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> EST Investigating - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.

Site Outage

Jan <var data-var='date'> 4</var>, <var data-var='time'>17:33</var> EST Resolved - We have fully resolved this site outage issue at this time. Let us know if we can help with anything else! Jan <var data-var='date'> 4</var>, <var data-var='time'>17:19</var> EST Monitoring - We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes. Jan <var data-var='date'> 4</var>, <var data-var='time'>16:54</var> EST Investigating - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.

Oct <var data-var='date'>14</var>, <var data-var='time'>10:18</var> EDT Resolved - Thanks for your patience as we worked to resolve the outage affecting text messages sent to T-Mobile numbers — we're fully operational again, and any affected messages have been sent. Oct <var data-var='date'>13</var>, <var data-var='time'>18:16</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>09:40</var> EDT Update - We are continuing to investigate the partial outage affecting follow up messages, reminders, private messages, and RSVP confirmations sent via text message to T-Mobile numbers Oct <var data-var='date'>12</var>, <var data-var='time'>14:53</var> EDT Update - We are still investigating the partial outage involving text message sending of follow up broadcasts, RSVP confirmations, and private messages. Oct <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EDT Investigating - We are currently investigating errors with follow up broadcasts and RSVP confirmations sent via text message.

Text message sending

Sep <var data-var='date'>13</var>, <var data-var='time'>09:17</var> EDT Resolved - This incident has been resolved, and you should be able to log in again as normal. Please reach out to us at help@paperlesspost.com if we can help with any questions. Sep <var data-var='date'>13</var>, <var data-var='time'>09:04</var> EDT Investigating - We are currently experiencing an issue with logging into the site and we are investigating the cause. Our apologies for the inconvenience.

Is Paperless Post down?

Paperless Post status is UP

Lastest published events

Degraded text message sending

Site Slowness

SMS sending outage

Paperless Post Services, Components and Regions

Recent Paperless Post events

Degraded text message sending

Site Slowness

SMS sending outage

Website loading issues/outage

Saving issues for Flyers on app & mobile web

Third Party Outage - Email dleays