Apr <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> PDT Resolved - This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:56</var> PDT Update - We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results. Thank you for your continued patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>07:54</var> PDT Monitoring - We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.Apr <var data-var='date'> 2</var>, <var data-var='time'>04:54</var> PDT Update - We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>01:51</var> PDT Update - Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution. The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>22:51</var> PDT Update - We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:52</var> PDT Update - We are continuing to investigate the issue. There are no new updates at this time. We will provide the next update in 3 hours or as soon as new information becomes available.Apr <var data-var='date'> 1</var>, <var data-var='time'>16:52</var> PDT Update - We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> PDT Update - We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.Apr <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> PDT Update - We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>06:40</var> PDT Update - We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>03:51</var> PDT Update - Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>00:55</var> PDT Update - We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.Mar <var data-var='date'>31</var>, <var data-var='time'>22:04</var> PDT Update - We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Mar <var data-var='date'>31</var>, <var data-var='time'>19:02</var> PDT Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time. We will provide our next update within the next 3 hours, or sooner if new information becomes available.Mar <var data-var='date'>31</var>, <var data-var='time'>16:10</var> PDT Update - We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.Mar <var data-var='date'>31</var>, <var data-var='time'>13:06</var> PDT Update - Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.Mar <var data-var='date'>31</var>, <var data-var='time'>09:49</var> PDT Update - We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.Mar <var data-var='date'>31</var>, <var data-var='time'>07:45</var> PDT Update - We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.Mar <var data-var='date'>31</var>, <var data-var='time'>05:10</var> PDT Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations. We will share the next update in the next 3 hours or once new information becomes available.Mar <var data-var='date'>31</var>, <var data-var='time'>01:59</var> PDT Update - We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard. The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.Mar <var data-var='date'>30</var>, <var data-var='time'>23:01</var> PDT Update - We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.Mar <var data-var='date'>30</var>, <var data-var='time'>20:25</var> PDT Update - We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.Mar <var data-var='date'>30</var>, <var data-var='time'>17:02</var> PDT Update - We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.Mar <var data-var='date'>30</var>, <var data-var='time'>14:55</var> PDT Update - Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.Mar <var data-var='date'>30</var>, <var data-var='time'>12:07</var> PDT Update - Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.Mar <var data-var='date'>30</var>, <var data-var='time'>09:47</var> PDT Update - We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's availableMar <var data-var='date'>30</var>, <var data-var='time'>08:49</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>30</var>, <var data-var='time'>07:49</var> PDT Investigating - Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution. We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.Mar <var data-var='date'>30</var>, <var data-var='time'>05:41</var> PDT Monitoring - The issue has been identified, and a fix has been implemented. We are continuing to monitor the results.Mar <var data-var='date'>30</var>, <var data-var='time'>04:40</var> PDT Update - We are continuing to investigate the issue affecting access to the Pantheon Dashboard. We will share an update within the next hour, or as soon as new information becomes available.Mar <var data-var='date'>30</var>, <var data-var='time'>03:22</var> PDT Investigating - We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.

Intermittent access issues affecting Pantheon Dashboard

Mar <var data-var='date'>28</var>, <var data-var='time'>07:30</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>28</var>, <var data-var='time'>06:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>28</var>, <var data-var='time'>06:34</var> PDT Update - We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.Mar <var data-var='date'>28</var>, <var data-var='time'>05:41</var> PDT Investigating - We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

Intermittent access issues affecting Pantheon Dashboard and Workflow

Mar <var data-var='date'>27</var>, <var data-var='time'>16:41</var> PDT Resolved - This incident has been resolved. All Dashboard and Terminus operations are operational now.Mar <var data-var='date'>27</var>, <var data-var='time'>15:11</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PDT Update - Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause. Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels. Next Update: In 2-3 hours, or as soon as a significant change in status occurs.Mar <var data-var='date'>27</var>, <var data-var='time'>08:16</var> PDT Update - We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours.Mar <var data-var='date'>27</var>, <var data-var='time'>05:16</var> PDT Update - No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available.Mar <var data-var='date'>27</var>, <var data-var='time'>01:27</var> PDT Update - We are still investigating the issue. We will post another update in 3 hours or once a major update is available.Mar <var data-var='date'>26</var>, <var data-var='time'>19:15</var> PDT Update - We are continuing to investigate the issue. Thank you for your patience and understanding.Mar <var data-var='date'>26</var>, <var data-var='time'>15:54</var> PDT Update - We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available.Mar <var data-var='date'>26</var>, <var data-var='time'>11:11</var> PDT Update - Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding.Mar <var data-var='date'>26</var>, <var data-var='time'>09:15</var> PDT Update - We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next 30 minutes to an hour or as soon as more details become available.Mar <var data-var='date'>26</var>, <var data-var='time'>07:36</var> PDT Update - Our team is still actively investigating the issue. Thank you for your patience.Mar <var data-var='date'>26</var>, <var data-var='time'>06:18</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>26</var>, <var data-var='time'>05:22</var> PDT Investigating - We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io

Degraded Dashboard and Terminus Performance

Mar <var data-var='date'>17</var>, <var data-var='time'>18:43</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>15:37</var> PDT Update - Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented. We will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available.Mar <var data-var='date'>17</var>, <var data-var='time'>04:39</var> PDT Update - Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience.Mar <var data-var='date'>16</var>, <var data-var='time'>20:32</var> PDT Update - We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.Mar <var data-var='date'>16</var>, <var data-var='time'>12:51</var> PDT Update - Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available.Mar <var data-var='date'>13</var>, <var data-var='time'>21:02</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.Mar <var data-var='date'>13</var>, <var data-var='time'>12:34</var> PDT Update - We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites. We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.Mar <var data-var='date'>13</var>, <var data-var='time'>05:25</var> PDT Update - Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.Mar <var data-var='date'>12</var>, <var data-var='time'>11:44</var> PDT Update - Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this.Mar <var data-var='date'>12</var>, <var data-var='time'>03:53</var> PDT Update - Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.Mar <var data-var='date'>11</var>, <var data-var='time'>21:07</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.Mar <var data-var='date'>11</var>, <var data-var='time'>16:02</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.Mar <var data-var='date'>11</var>, <var data-var='time'>12:32</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>11</var>, <var data-var='time'>08:49</var> PDT Investigating - We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.

Filesystem Access Issues

Mar <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>05:58</var> PST Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, March 10, 2026. During this maintenance window, limited functionality will be available on the Pantheon Dashboard. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

Routine Maintenance Impacting Dashboard

Mar <var data-var='date'> 9</var>, <var data-var='time'>07:11</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>06:28</var> PDT Monitoring - A fix has been implemented, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.Mar <var data-var='date'> 9</var>, <var data-var='time'>06:20</var> PDT Update - We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.Mar <var data-var='date'> 9</var>, <var data-var='time'>03:11</var> PDT Update - We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.Mar <var data-var='date'> 9</var>, <var data-var='time'>00:31</var> PDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 8</var>, <var data-var='time'>22:35</var> PDT Identified - The issue has been identified, and we are currently working on a fix.Mar <var data-var='date'> 8</var>, <var data-var='time'>19:36</var> PDT Update - We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.Mar <var data-var='date'> 8</var>, <var data-var='time'>18:40</var> PDT Update - We are actively investigating the issue and will continue to provide updates as more information becomes available. If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.Mar <var data-var='date'> 8</var>, <var data-var='time'>17:36</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> PDT Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page. We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

Degraded platform workflows

Feb <var data-var='date'>22</var>, <var data-var='time'>19:05</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>22</var>, <var data-var='time'>16:18</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>22</var>, <var data-var='time'>16:17</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>22</var>, <var data-var='time'>15:57</var> PST Investigating - We are investigating degraded filesystem access for customer sites in Canada & North America. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of clear cache until the issue is resolved.

Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 5</var>, <var data-var='time'>05:48</var> PST Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on February 10, 2026. During this maintenance window, there will be a temporary interruption of Dashboard availability, and workflows may not successfully complete. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

Routine Maintenance Impacting Dashboard & Workflows

Feb <var data-var='date'>10</var>, <var data-var='time'>14:07</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>13:19</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>10</var>, <var data-var='time'>13:07</var> PST Investigating - We are currently investigating reports of failed workflows. Please note that overall site uptime is unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Intermittent Workflow Issues

Feb <var data-var='date'> 9</var>, <var data-var='time'>10:56</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 9</var>, <var data-var='time'>09:31</var> PST Investigating - We are currently observing reduced performance affecting Dashboard loading, Terminus-related workflows, and some frontend site builds. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward resolution. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us at helpdesk@pantheon.io.

Dashboard Performance and Terminus-related Issues

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:34</var> PST Resolved - This incident has been resolved, and the Dashboard has returned to normal operation.Feb <var data-var='date'> 4</var>, <var data-var='time'>10:17</var> PST Monitoring - We are currently observing reduced performance affecting the Dashboard. A fix has been deployed, and our Engineering team is actively monitoring the platform to ensure performance continues to return to normal. We appreciate your patience while we finalize recovery. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io

Dashboard Performance Issues

Jan <var data-var='date'>29</var>, <var data-var='time'>17:38</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>17:04</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>29</var>, <var data-var='time'>12:12</var> PST Update - The fix is ready, and deployment is awaiting documentation approval; we will keep the status page updated as the rollout progresses.Jan <var data-var='date'>29</var>, <var data-var='time'>10:56</var> PST Update - A fix has been prepared as of this time, and deployment is awaiting rollout; updates will be provided as progress is made.Jan <var data-var='date'>29</var>, <var data-var='time'>09:54</var> PST Identified - The issue has been identified, and a fix is currently pending rollout. Our Engineering team is actively coordinating deployment and will provide updates as the rollout progresses.Jan <var data-var='date'>29</var>, <var data-var='time'>09:01</var> PST Investigating - Pantheon is aware, through customer reports, that some users are experiencing failed CI workflows related to the Terminus installation process. At this time, Pantheon's core platform and services are operating normally, and site uptime and availability are not impacted. Our Engineering team is actively reviewing the reported behavior and working to identify the cause. We will continue to provide updates as more information becomes available. Thank you for your patience and for bringing this to our attention.

Degraded performance with external CI workflows

Jan <var data-var='date'>29</var>, <var data-var='time'>16:31</var> PST Resolved - This incident has been resolved. Thank you for your patience. Secure Integration is now working as expected.Jan <var data-var='date'>29</var>, <var data-var='time'>15:49</var> PST Monitoring - We are currently investigating reports of Secure Integration Connectivity Issues for a subset of customers. This only affects customers with Secure Integration service. A fix has been deployed and we are monitoring the results Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Secure Integration Connectivity Issue

Dec <var data-var='date'>10</var>, <var data-var='time'>00:55</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>00:21</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 9</var>, <var data-var='time'>23:12</var> PST Identified - The issue has been identified, and a fix is currently being implemented. We will provide another update as soon as more information becomes available.Dec <var data-var='date'> 9</var>, <var data-var='time'>22:52</var> PST Investigating - We are currently investigating reports of failed workflows. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Intermittent Workflow issues

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> PST Resolved - This incident has been resolved, and the Dashboard is now functioning as expected. If you experience any further issues, please don’t hesitate to let us know through support chats or by opening a ticket.Dec <var data-var='date'> 9</var>, <var data-var='time'>11:07</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 9</var>, <var data-var='time'>09:48</var> PST Investigating - We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools. Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible. We understand this is disruptive to your workflow and sincerely apologize for the inconvenience. We appreciate your patience while we work on a fix. Need Immediate Assistance? If you require urgent support while we resolve this issue, please use the following channels: - For General Urgent Concerns: Submit a support ticket or use the live chat feature. - If the Dashboard is Inaccessible: Contact us directly via email at helpdesk@pantheon.io.

Dec <var data-var='date'> 2</var>, <var data-var='time'>12:24</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> PST Monitoring - We're closely monitoring the implemented fix, and the platform remains stable. We are now seeing good results from our internal monitoring. If you encounter any issues regarding Dashboard performance, please don't hesitate to contact our support team for immediate assistance. We appreciate your understanding and patience during this monitoring process.Dec <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> PST Investigating - Our internal monitoring systems have alerted us to a period of degraded performance within the Dashboard. The Engineering team has been fully mobilized and is actively working to diagnose and resolve the issue. We sincerely apologize for any disruption this causes to your workflow. We appreciate your continued patience while we work toward a resolution. For immediate needs: * For urgent support, please open a ticket or use the chat function. * If you are blocked from accessing the Dashboard, you can reach us via email at helpdesk@pantheon.io.

Degraded Dashboard Performance

Nov <var data-var='date'>23</var>, <var data-var='time'>20:23</var> PST Completed - The initial rollout of PHP Runtime Generation 2 is complete. Opting out is still available. We will be removing PHP Runtime Generation 1 starting April 6, 2026. See more details here: https://docs.pantheon.io/php-runtime-generation-2#timelineNov <var data-var='date'>10</var>, <var data-var='time'>13:38</var> PST Update - Pantheon will begin upgrading the test and live environments of Performance and Elite sites to PHP Runtime Generation 2 starting November 17, 2025. Our documentation has been updated to reflect this phase of the rollout: https://docs.pantheon.io/php-runtime-generation-2#current-phase-detailsNov <var data-var='date'>10</var>, <var data-var='time'>12:03</var> PST Update - Pantheon will retire Solr-based Search for Drupal 8+ sites on November 12, 2025, as previously announced in August. This change will affect all sites running either PHP Runtime Generation 1 or Generation 2. Please see the associated release note for upgrade details: https://docs.pantheon.io/release-notes/2025/08/solr-3-drupal-94-eolOct <var data-var='date'>29</var>, <var data-var='time'>17:19</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>17:18</var> PDT Scheduled - [Note: This is a continuation of the previous PHP Runtime Generation 2 rollout maintenance notice] PHP Runtime Generation 2 began rolling out on September 24 over a 60-day period, starting with dev environments of free sites then gradually moving through all site plans and environments. What’s New in PHP Runtime Generation 2: - Support for the latest PHP versions, including PHP 8.4 - Long-Term Support (LTS) editions for PHP - Updated PHP extensions and improved security features Additional details about rollout timing are available here: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details Recommended Action: We encourage you to opt into PHP Runtime Generation 2 now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout. Certain OS packages and PHP extensions are not available with PHP Runtime Generation 2. If your site uses any of the following, we recommend opting out of the rollout for now (https://docs.pantheon.io/php-runtime-generation-2#q-how-do-i-opt-out-of-the-upcoming-platform-rollout): - IBM PHP ODBC Driver - wkhtmltopdf - ioncube - pdo_sqlsrv - TLS 1.0-1.1 For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.

PHP Runtime Generation 2 Rollout (Continued)

Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>14:31</var> PST Monitoring - The fix has been successfully deployed. We are currently monitoring service stability.Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>12:09</var> PST Investigating - Our internal monitoring has been alerted to issues regarding Dashboard performance. The Engineering team is currently investigating this and will post more updates here as soon as we have more information to share. We apologize for any inconvenience this has caused. We appreciate your understanding and patience during this process. If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. helpdesk@pantheon.io

Oct <var data-var='date'>28</var>, <var data-var='time'>03:33</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>28</var>, <var data-var='time'>02:45</var> PDT Update - A fix has been implemented, and our team continues to monitor closely to confirm full restoration of services.Oct <var data-var='date'>27</var>, <var data-var='time'>23:51</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>27</var>, <var data-var='time'>22:48</var> PDT Identified - The issue has been identified, and a fix is currently being implemented.Oct <var data-var='date'>27</var>, <var data-var='time'>20:17</var> PDT Update - We are actively mitigating the issue, and our investigation is ongoing. The next update will be provided within 4 hours. For urgent concerns, please contact our Support team at helpdesk@pantheon.io.Oct <var data-var='date'>27</var>, <var data-var='time'>16:20</var> PDT Update - We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update in 4 hours.Oct <var data-var='date'>27</var>, <var data-var='time'>12:00</var> PDT Update - We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update as soon as there's more information.Oct <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PDT Update - Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>09:40</var> PDT Update - Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>08:31</var> PDT Update - Our team continues to investigate the issue impacting certain Live environments, which has resulted in failed deployments and interruptions to some workflow processes. All Live sites remain accessible, and uptime is not affected. We are working swiftly to identify and resolve the underlying cause. An update will be shared within the hour. Thank you for your continued patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>07:33</var> PDT Update - Our team continues to investigate the issue impacting some Live environments. We're aware of reports involving failed deployments and interruptions to certain workflow processes. All Live sites remain online and fully accessible at this time. We're working diligently to resolve the issue and restore full functionality as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>06:30</var> PDT Update - Our team continues to investigate the issue impacting some Live environments, including reports of failed deployments and interruptions to certain workflow processes. Site uptime remains stable and unaffected at this time. We are actively working toward a resolution and taking all necessary steps to restore full functionality as soon as possible. The next update will be shared within the hour. We appreciate your continued patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>05:30</var> PDT Update - We continue to investigate the issue, including reports of failed deployments and disruptions to certain workflow processes affecting some Live environments. At this time, site uptime remains stable and unaffected. Our team is taking all necessary steps to restore full functionality as quickly as possible. We will provide the next update within the hour. Thank you for your continued patience and understanding.Oct <var data-var='date'>27</var>, <var data-var='time'>04:16</var> PDT Update - Our team continues to make progress toward resolving the issue affecting non-Live environments (Dev, Test, and Multidev). Live environments remain fully operational and unaffected. We will provide the next update within the hour. Thank you for your continued patience.Oct <var data-var='date'>27</var>, <var data-var='time'>03:13</var> PDT Investigating - Pantheon has identified an issue that is causing intermittent unavailability for non-Live environments, including Dev, Test, and Multidev. The current symptoms are a 504 response when trying to access the environment, inability to connect via Terminus or SFTP, and failed workflows related to that environment. There is no impact to Live sites at this time. If you require immediate assistance, please reach out to support.

Intermittent 504s for Pantheon Environments

Oct <var data-var='date'>27</var>, <var data-var='time'>08:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>14</var>, <var data-var='time'>09:49</var> PDT Update - We will begin the next phase of the PHP Runtime Generation 2 rollout today. Test and Live environments of Sandbox sites that are not opted out will be upgraded over the next several days. On Thursday, October 16, we will begin upgrading Dev and Multidev environments for Basic sites. Follow along with the rollout timeline here: https://docs.pantheon.io/php-runtime-generation-2#current-phase-detailsOct <var data-var='date'> 7</var>, <var data-var='time'>21:54</var> PDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Sep <var data-var='date'>17</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 2</var>, <var data-var='time'>11:54</var> PDT Scheduled - [Update: The beginning of the rollout has been moved to September 24] PHP Runtime Generation 2 will begin rolling out on September 24 over a 60-day period, starting with dev environments of free sites then gradually moving through all site plans. What’s New in PHP Runtime Generation 2: - Support for the latest PHP versions, including PHP 8.4 - Long-Term Support (LTS) editions for PHP - Updated PHP extensions and improved security features Recommended Action: We encourage you to opt into the beta now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout. Certain OS packages and PHP extensions are not available with PHP Runtime Generation 2. If your site uses any of the following, we recommend opting out of the rollout for now (https://docs.pantheon.io/php-runtime-generation-2#q-how-do-i-opt-out-of-the-upcoming-platform-rollout): - IBM PHP ODBC Driver - wkhtmltopdf - ioncube - pdo_sqlsrv - TLS 1.0-1.1 For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.

PHP Runtime Generation 2 Rollout

Oct <var data-var='date'>14</var>, <var data-var='time'>23:51</var> PDT Resolved - This incident has been resolved. Dashboard Operations are back to normal.Oct <var data-var='date'>14</var>, <var data-var='time'>22:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>14</var>, <var data-var='time'>21:53</var> PDT Investigating - We are currently investigating reports of Dashboard performance issues. At this time, we want to clarify that no site downtime has been reported in relation to this incident. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: helpdesk@pantheon.io We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.

Degraded Dashboard Service

Oct <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 9</var>, <var data-var='time'>05:45</var> PDT Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, October 14, 2025. During this maintenance window, there will be a temporary interruption of Workflows and the availability of the Dashboard. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

Routine Maintenance Impacting Workflows and Dashboard

Oct <var data-var='date'> 8</var>, <var data-var='time'>19:48</var> PDT Resolved - This incident has been resolved. Dashboard operations are back to normal. Thank you for your patience throughout the process.Oct <var data-var='date'> 8</var>, <var data-var='time'>18:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 8</var>, <var data-var='time'>18:15</var> PDT Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 8</var>, <var data-var='time'>17:52</var> PDT Investigating - We are currently investigating reports of Dashboard performance issues. At this time, we want to clarify that no site downtime has been reported in relation to this incident. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: helpdesk@pantheon.io We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.

Oct <var data-var='date'> 2</var>, <var data-var='time'>16:40</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>14:38</var> PDT Monitoring - A fix has been implemented, and we are monitoring the results. There could be some delay on some of the scheduled jobs in Autopilot until the service has worked through the backlog.Oct <var data-var='date'> 2</var>, <var data-var='time'>07:14</var> PDT Update - Our team is continuing to work on a fix for this issue. We will provide another update as soon as further information becomes available.Oct <var data-var='date'> 1</var>, <var data-var='time'>16:24</var> PDT Update - Our engineering team is fully dedicated to resolving the issue causing the stalled jobs within Autopilot. We are actively working through the necessary steps to apply the fix we identified earlier and are treating this with the highest urgency to restore stability. We appreciate your patience as we work to finalize this fix. For any questions, please contact Pantheon Support.Oct <var data-var='date'> 1</var>, <var data-var='time'>14:48</var> PDT Update - We are continuing our focused effort to implement the fix for the stalled jobs issue impacting Autopilot. Our engineering team remains dedicated to resolving this root cause and restoring full service stability. Thank you for hanging in there with us. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hourOct <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> PDT Update - Our engineering team is fully engaged and continues to work on implementing the identified fix for the issue causing stalled jobs within Autopilot. We are committed to resolving this quickly and restoring service stability. Thank you for your continued patience. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hour.Oct <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> PDT Update - Our engineers are still actively working on implementing the fix to resolve this underlying problem. Thank you for your continued patience as we work to restore full functionality. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hour or less.Oct <var data-var='date'> 1</var>, <var data-var='time'>10:19</var> PDT Identified - We have identified the cause of an issue affecting Autopilot that is leading to an increased number of stalled jobs. Our engineers are currently working on a fix to resolve the underlying problem. We are treating this with the highest priority and appreciate your patience while we work to restore full functionality. For any questions, please contact Pantheon Support.

Degraded Autopilot

Sep <var data-var='date'>26</var>, <var data-var='time'>14:55</var> PDT Resolved - The analysis of final vendor logs produced no additional information or signs of compromise.Sep <var data-var='date'> 5</var>, <var data-var='time'>13:52</var> PDT Update - We are continuing to monitor for any further issues.Sep <var data-var='date'> 5</var>, <var data-var='time'>13:50</var> PDT Monitoring - Pantheon has been made aware of a widespread security incident impacting companies that use Drift, a third-party vendor used for communicating with visitors on our website via chat. We, and our customers, are affected by this breach. The Pantheon platform and customer-hosted websites were not impacted. Our investigation has confirmed that a threat actor exploited a vulnerability in the Salesloft Drift application’s OAuth integration with Salesforce to gain unauthorized access to CRM data. Pantheon was notified on August 28, 2025 of this compromise that occurred between August 12–15, 2025. <a href="https://trust.salesloft.com/?uid=Drift%2FSalesforce+Security+Update">The breach</a> resulted in the exfiltration of business information about customer renewals and internal sales account data from our CRM system. While this exposure was limited to Salesforce data connected through Drift, some contact details related to accounts were compromised. Our platform and your hosted websites were not infiltrated and have not been affected. Upon learning of the incident, Pantheon took immediate steps to contain the threat and safeguard customer data, including: - Locking down permissions across Salesforce Apps to prevent unauthorized access. - Removing vulnerable applications associated with Salesforce. We continue to work closely with Salesforce and Salesloft Drift to conduct a forensic analysis and confirm the full scope of the event. Protecting our customers’ data and maintaining their trust is our highest priority. As we continue our investigation, we are also conducting thorough reviews of our defenses and security assessments for all third-party integrations. Updates will be shared here as more information becomes available. If you have questions or concerns, please reach out to your Customer Success Manager.

Is Pantheon Operations down?

Pantheon Operations status is UP

Lastest published events

Intermittent access issues affecting Pantheon Dashboard

Intermittent access issues affecting Pantheon Dashboard and Workflow

Degraded Dashboard and Terminus Performance

Pantheon Operations Services, Components and Regions

Recent Pantheon Operations events

Intermittent access issues affecting Pantheon Dashboard

Intermittent access issues affecting Pantheon Dashboard and Workflow

Degraded Dashboard and Terminus Performance

Filesystem Access Issues

Routine Maintenance Impacting Dashboard

Degraded platform workflows

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Is Pantheon Operations down?

Pantheon Operations status is UP

Lastest published events

Intermittent access issues affecting Pantheon Dashboard

Intermittent access issues affecting Pantheon Dashboard and Workflow

Degraded Dashboard and Terminus Performance

Pantheon Operations Services, Components and Regions

Recent Pantheon Operations events

Intermittent access issues affecting Pantheon Dashboard

Intermittent access issues affecting Pantheon Dashboard and Workflow

Degraded Dashboard and Terminus Performance

Filesystem Access Issues

Routine Maintenance Impacting Dashboard

Degraded platform workflows

Get your FREE account now,5 monitors included!

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5 monitors included!