May <var data-var='date'>20</var>, <var data-var='time'>16:26</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>15:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>13:16</var> PDT Identified - Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix. Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process successfully. We will provide another update within the next 1-2 hours. May <var data-var='date'>20</var>, <var data-var='time'>12:26</var> PDT Investigating - We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments. Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational. Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visibility within the dashboard interface. If you are experiencing any issues beyond these specific Git log displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

Git Commit Logs Unavailable on Dev

May <var data-var='date'>13</var>, <var data-var='time'>15:42</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:51</var> PDT Monitoring - A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard. Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved. We will provide a final update once the resolution is confirmed. If you continue to experience any issues, please contact us at helpdesk@pantheon.io. May <var data-var='date'>13</var>, <var data-var='time'>14:13</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>12:22</var> PDT Update - Engineering continues to investigate the reported performance delays within the Dashboard. We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness. Our next update will be provided in approximately 2–3 hours, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io. May <var data-var='date'>13</var>, <var data-var='time'>10:11</var> PDT Update - Our Engineering team is continuing to investigate the cause of the Dashboard performance issues. Client sites remain unaffected, and we are working to restore full functionality as quickly as possible. For urgent assistance or if the Dashboard is inaccessible, please contact us at helpdesk@pantheon.io. May <var data-var='date'>13</var>, <var data-var='time'>08:20</var> PDT Investigating - We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.

Dashboard Performance Issues

May <var data-var='date'> 5</var>, <var data-var='time'>12:33</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> PDT Monitoring - We have implemented a fix to resolve the reporting issue affecting the Site Metrics page. While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours. To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics. Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your patience throughout this process. May <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> PDT Investigating - We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard. Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible. Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline. If you are experiencing any issues beyond these specific metric displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

Dashboard Metrics Issues

Apr <var data-var='date'>24</var>, <var data-var='time'>07:45</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>07:29</var> PDT Identified - The issue has been identified, and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>06:36</var> PDT Update - We are continuing to investigate the issue. Apr <var data-var='date'>24</var>, <var data-var='time'>03:43</var> PDT Update - Our team is continuing to investigate the issue affecting new workspace creation. We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available. Apr <var data-var='date'>24</var>, <var data-var='time'>00:52</var> PDT Update - We are continuing to investigate the issue. Apr <var data-var='date'>23</var>, <var data-var='time'>23:21</var> PDT Investigating - We're currently investigating failure in workspaces, which may affect your ability to create a new workspace. Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.

Workspace Creation Failure

Apr <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Resolved - This incident has been resolved. You can now safely proceed with deployments. Apr <var data-var='date'>18</var>, <var data-var='time'>18:01</var> PDT Monitoring - A fix has already been implemented, and we are monitoring the results. We recommend doing a hard refresh before triggering new workflows on the dashboard. Apr <var data-var='date'>18</var>, <var data-var='time'>17:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>18</var>, <var data-var='time'>17:04</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>18</var>, <var data-var='time'>17:03</var> PDT Investigating - We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of deploy to Live until the issue is resolved.

Immediate Freeze on Live Deployments

Apr <var data-var='date'>16</var>, <var data-var='time'>13:30</var> PDT Resolved - Final Update: We have concluded our investigation into the reports of unauthorized account access. Our team has worked directly with the small number of affected customers to secure their accounts and remediate any unauthorized changes. Monitoring & Conclusion: We have seen no further evidence of unauthorized activity related to this incident. Our systems remain secure, and we continue to monitor for suspicious login patterns. Ongoing Security Best Practices: While this incident is resolved, credential stuffing remains a common web-wide threat. To keep your account secure, we strongly recommend: • Enabling MFA on all Pantheon user accounts. • Using unique passwords managed via a password manager. • Rotating secrets/keys if you suspect your local environment has been compromised. Thank you for your patience as we worked to keep the Pantheon community secure. Apr <var data-var='date'>15</var>, <var data-var='time'>07:27</var> PDT Investigating - We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts. Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords. Required Actions for All Customers • Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support immediately. • Enable MFA (High Priority): Multi-factor authentication is your best defense against password theft. • Enable MFA here: https://docs.pantheon.io/guides/account-mgmt/account/mfa • Update Your Password: If you use your Pantheon password on any other site, change it immediately to a unique, strong passphrase. Next Steps: We are continuing our investigation and will provide further updates as more information becomes available.

Security Advisory: Unauthorized Access via Credential Stuffing

Apr <var data-var='date'>16</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>05:29</var> PDT Update - We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available. Apr <var data-var='date'>16</var>, <var data-var='time'>01:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your continued patience. Apr <var data-var='date'>15</var>, <var data-var='time'>20:30</var> PDT Update - We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. Thank you for your continued patience. Apr <var data-var='date'>15</var>, <var data-var='time'>16:02</var> PDT Update - We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. At this time, a manual remediation can be done by Support. If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket. Our team is standing by to assist. We will share another update within the next 3-4 hours or sooner as more information becomes available. Apr <var data-var='date'>15</var>, <var data-var='time'>13:04</var> PDT Update - We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next day or as soon as more details become available. Apr <var data-var='date'>15</var>, <var data-var='time'>09:16</var> PDT Update - We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. If you experience site downtime or any Redis-related issues, please contact Support. We will provide an update in approximately 1-2 hours or as soon as more information becomes available. Apr <var data-var='date'>15</var>, <var data-var='time'>07:23</var> PDT Update - We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region. We appreciate your patience and will share more information as soon as it's available. Apr <var data-var='date'>15</var>, <var data-var='time'>05:56</var> PDT Update - We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment. Apr <var data-var='date'>15</var>, <var data-var='time'>04:44</var> PDT Update - We are actively investigating the issue and will continue to provide updates as more information becomes available. Apr <var data-var='date'>15</var>, <var data-var='time'>03:40</var> PDT Investigating - We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.

Degraded Redis Endpoint Response

Apr <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> PDT Resolved - This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:56</var> PDT Update - We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results. Thank you for your continued patience. Apr <var data-var='date'> 2</var>, <var data-var='time'>07:54</var> PDT Monitoring - We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery. Apr <var data-var='date'> 2</var>, <var data-var='time'>04:54</var> PDT Update - We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Apr <var data-var='date'> 2</var>, <var data-var='time'>01:51</var> PDT Update - Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution. The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>22:51</var> PDT Update - We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:52</var> PDT Update - We are continuing to investigate the issue. There are no new updates at this time. We will provide the next update in 3 hours or as soon as new information becomes available. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:52</var> PDT Update - We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> PDT Update - We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> PDT Update - We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>06:40</var> PDT Update - We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>03:51</var> PDT Update - Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:55</var> PDT Update - We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience. Mar <var data-var='date'>31</var>, <var data-var='time'>22:04</var> PDT Update - We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Mar <var data-var='date'>31</var>, <var data-var='time'>19:02</var> PDT Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time. We will provide our next update within the next 3 hours, or sooner if new information becomes available. Mar <var data-var='date'>31</var>, <var data-var='time'>16:10</var> PDT Update - We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding. Mar <var data-var='date'>31</var>, <var data-var='time'>13:06</var> PDT Update - Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available. Mar <var data-var='date'>31</var>, <var data-var='time'>09:49</var> PDT Update - We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding. Mar <var data-var='date'>31</var>, <var data-var='time'>07:45</var> PDT Update - We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience. Mar <var data-var='date'>31</var>, <var data-var='time'>05:10</var> PDT Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations. We will share the next update in the next 3 hours or once new information becomes available. Mar <var data-var='date'>31</var>, <var data-var='time'>01:59</var> PDT Update - We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard. The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution. Mar <var data-var='date'>30</var>, <var data-var='time'>23:01</var> PDT Update - We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information. Mar <var data-var='date'>30</var>, <var data-var='time'>20:25</var> PDT Update - We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments. Mar <var data-var='date'>30</var>, <var data-var='time'>17:02</var> PDT Update - We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io. Mar <var data-var='date'>30</var>, <var data-var='time'>14:55</var> PDT Update - Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience. Mar <var data-var='date'>30</var>, <var data-var='time'>12:07</var> PDT Update - Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service. Mar <var data-var='date'>30</var>, <var data-var='time'>09:47</var> PDT Update - We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available Mar <var data-var='date'>30</var>, <var data-var='time'>08:49</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>07:49</var> PDT Investigating - Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution. We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience. Mar <var data-var='date'>30</var>, <var data-var='time'>05:41</var> PDT Monitoring - The issue has been identified, and a fix has been implemented. We are continuing to monitor the results. Mar <var data-var='date'>30</var>, <var data-var='time'>04:40</var> PDT Update - We are continuing to investigate the issue affecting access to the Pantheon Dashboard. We will share an update within the next hour, or as soon as new information becomes available. Mar <var data-var='date'>30</var>, <var data-var='time'>03:22</var> PDT Investigating - We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.

Intermittent access issues affecting Pantheon Dashboard

Mar <var data-var='date'>28</var>, <var data-var='time'>07:30</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>06:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>28</var>, <var data-var='time'>06:34</var> PDT Update - We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. Mar <var data-var='date'>28</var>, <var data-var='time'>05:41</var> PDT Investigating - We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

Intermittent access issues affecting Pantheon Dashboard and Workflow

Mar <var data-var='date'>27</var>, <var data-var='time'>16:41</var> PDT Resolved - This incident has been resolved. All Dashboard and Terminus operations are operational now. Mar <var data-var='date'>27</var>, <var data-var='time'>15:11</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PDT Update - Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause. Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels. Next Update: In 2-3 hours, or as soon as a significant change in status occurs. Mar <var data-var='date'>27</var>, <var data-var='time'>08:16</var> PDT Update - We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours. Mar <var data-var='date'>27</var>, <var data-var='time'>05:16</var> PDT Update - No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available. Mar <var data-var='date'>27</var>, <var data-var='time'>01:27</var> PDT Update - We are still investigating the issue. We will post another update in 3 hours or once a major update is available. Mar <var data-var='date'>26</var>, <var data-var='time'>19:15</var> PDT Update - We are continuing to investigate the issue. Thank you for your patience and understanding. Mar <var data-var='date'>26</var>, <var data-var='time'>15:54</var> PDT Update - We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available. Mar <var data-var='date'>26</var>, <var data-var='time'>11:11</var> PDT Update - Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding. Mar <var data-var='date'>26</var>, <var data-var='time'>09:15</var> PDT Update - We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next 30 minutes to an hour or as soon as more details become available. Mar <var data-var='date'>26</var>, <var data-var='time'>07:36</var> PDT Update - Our team is still actively investigating the issue. Thank you for your patience. Mar <var data-var='date'>26</var>, <var data-var='time'>06:18</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>05:22</var> PDT Investigating - We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io

Degraded Dashboard and Terminus Performance

Mar <var data-var='date'>17</var>, <var data-var='time'>18:43</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>15:37</var> PDT Update - Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented. We will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available. Mar <var data-var='date'>17</var>, <var data-var='time'>04:39</var> PDT Update - Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience. Mar <var data-var='date'>16</var>, <var data-var='time'>20:32</var> PDT Update - We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment. Mar <var data-var='date'>16</var>, <var data-var='time'>12:51</var> PDT Update - Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available. Mar <var data-var='date'>13</var>, <var data-var='time'>21:02</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding. Mar <var data-var='date'>13</var>, <var data-var='time'>12:34</var> PDT Update - We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites. We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available. Mar <var data-var='date'>13</var>, <var data-var='time'>05:25</var> PDT Update - Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience. Mar <var data-var='date'>12</var>, <var data-var='time'>11:44</var> PDT Update - Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this. Mar <var data-var='date'>12</var>, <var data-var='time'>03:53</var> PDT Update - Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding. Mar <var data-var='date'>11</var>, <var data-var='time'>21:07</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding. Mar <var data-var='date'>11</var>, <var data-var='time'>16:02</var> PDT Update - We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment. Mar <var data-var='date'>11</var>, <var data-var='time'>12:32</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>11</var>, <var data-var='time'>08:49</var> PDT Investigating - We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.

Filesystem Access Issues

Mar <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:58</var> PST Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, March 10, 2026. During this maintenance window, limited functionality will be available on the Pantheon Dashboard. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

Routine Maintenance Impacting Dashboard

Mar <var data-var='date'> 9</var>, <var data-var='time'>07:11</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>06:28</var> PDT Monitoring - A fix has been implemented, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery. Mar <var data-var='date'> 9</var>, <var data-var='time'>06:20</var> PDT Update - We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page. Mar <var data-var='date'> 9</var>, <var data-var='time'>03:11</var> PDT Update - We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made. Mar <var data-var='date'> 9</var>, <var data-var='time'>00:31</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'> 8</var>, <var data-var='time'>22:35</var> PDT Identified - The issue has been identified, and we are currently working on a fix. Mar <var data-var='date'> 8</var>, <var data-var='time'>19:36</var> PDT Update - We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available. Mar <var data-var='date'> 8</var>, <var data-var='time'>18:40</var> PDT Update - We are actively investigating the issue and will continue to provide updates as more information becomes available. If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk. Mar <var data-var='date'> 8</var>, <var data-var='time'>17:36</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> PDT Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page. We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

Degraded platform workflows

Feb <var data-var='date'>22</var>, <var data-var='time'>19:05</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>16:18</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>16:17</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>22</var>, <var data-var='time'>15:57</var> PST Investigating - We are investigating degraded filesystem access for customer sites in Canada & North America. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of clear cache until the issue is resolved.

Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>05:48</var> PST Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on February 10, 2026. During this maintenance window, there will be a temporary interruption of Dashboard availability, and workflows may not successfully complete. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

Routine Maintenance Impacting Dashboard & Workflows

Feb <var data-var='date'>10</var>, <var data-var='time'>14:07</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>13:19</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>13:07</var> PST Investigating - We are currently investigating reports of failed workflows. Please note that overall site uptime is unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Intermittent Workflow Issues

Feb <var data-var='date'> 9</var>, <var data-var='time'>10:56</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 9</var>, <var data-var='time'>09:31</var> PST Investigating - We are currently observing reduced performance affecting Dashboard loading, Terminus-related workflows, and some frontend site builds. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward resolution. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us at helpdesk@pantheon.io.

Dashboard Performance and Terminus-related Issues

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:34</var> PST Resolved - This incident has been resolved, and the Dashboard has returned to normal operation. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:17</var> PST Monitoring - We are currently observing reduced performance affecting the Dashboard. A fix has been deployed, and our Engineering team is actively monitoring the platform to ensure performance continues to return to normal. We appreciate your patience while we finalize recovery. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io

Jan <var data-var='date'>29</var>, <var data-var='time'>17:38</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>17:04</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>12:12</var> PST Update - The fix is ready, and deployment is awaiting documentation approval; we will keep the status page updated as the rollout progresses. Jan <var data-var='date'>29</var>, <var data-var='time'>10:56</var> PST Update - A fix has been prepared as of this time, and deployment is awaiting rollout; updates will be provided as progress is made. Jan <var data-var='date'>29</var>, <var data-var='time'>09:54</var> PST Identified - The issue has been identified, and a fix is currently pending rollout. Our Engineering team is actively coordinating deployment and will provide updates as the rollout progresses. Jan <var data-var='date'>29</var>, <var data-var='time'>09:01</var> PST Investigating - Pantheon is aware, through customer reports, that some users are experiencing failed CI workflows related to the Terminus installation process. At this time, Pantheon's core platform and services are operating normally, and site uptime and availability are not impacted. Our Engineering team is actively reviewing the reported behavior and working to identify the cause. We will continue to provide updates as more information becomes available. Thank you for your patience and for bringing this to our attention.

Degraded performance with external CI workflows

Jan <var data-var='date'>29</var>, <var data-var='time'>16:31</var> PST Resolved - This incident has been resolved. Thank you for your patience. Secure Integration is now working as expected. Jan <var data-var='date'>29</var>, <var data-var='time'>15:49</var> PST Monitoring - We are currently investigating reports of Secure Integration Connectivity Issues for a subset of customers. This only affects customers with Secure Integration service. A fix has been deployed and we are monitoring the results Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Secure Integration Connectivity Issue

Dec <var data-var='date'>10</var>, <var data-var='time'>00:55</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>00:21</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>23:12</var> PST Identified - The issue has been identified, and a fix is currently being implemented. We will provide another update as soon as more information becomes available. Dec <var data-var='date'> 9</var>, <var data-var='time'>22:52</var> PST Investigating - We are currently investigating reports of failed workflows. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

Intermittent Workflow issues

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> PST Resolved - This incident has been resolved, and the Dashboard is now functioning as expected. If you experience any further issues, please don’t hesitate to let us know through support chats or by opening a ticket. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:07</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>09:48</var> PST Investigating - We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools. Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible. We understand this is disruptive to your workflow and sincerely apologize for the inconvenience. We appreciate your patience while we work on a fix. Need Immediate Assistance? If you require urgent support while we resolve this issue, please use the following channels: - For General Urgent Concerns: Submit a support ticket or use the live chat feature. - If the Dashboard is Inaccessible: Contact us directly via email at helpdesk@pantheon.io.

Dec <var data-var='date'> 2</var>, <var data-var='time'>12:24</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> PST Monitoring - We're closely monitoring the implemented fix, and the platform remains stable. We are now seeing good results from our internal monitoring. If you encounter any issues regarding Dashboard performance, please don't hesitate to contact our support team for immediate assistance. We appreciate your understanding and patience during this monitoring process. Dec <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> PST Investigating - Our internal monitoring systems have alerted us to a period of degraded performance within the Dashboard. The Engineering team has been fully mobilized and is actively working to diagnose and resolve the issue. We sincerely apologize for any disruption this causes to your workflow. We appreciate your continued patience while we work toward a resolution. For immediate needs: * For urgent support, please open a ticket or use the chat function. * If you are blocked from accessing the Dashboard, you can reach us via email at helpdesk@pantheon.io.

Degraded Dashboard Performance

Nov <var data-var='date'>23</var>, <var data-var='time'>20:23</var> PST Completed - The initial rollout of PHP Runtime Generation 2 is complete. Opting out is still available. We will be removing PHP Runtime Generation 1 starting April 6, 2026. See more details here: https://docs.pantheon.io/php-runtime-generation-2#timeline Nov <var data-var='date'>10</var>, <var data-var='time'>13:38</var> PST Update - Pantheon will begin upgrading the test and live environments of Performance and Elite sites to PHP Runtime Generation 2 starting November 17, 2025. Our documentation has been updated to reflect this phase of the rollout: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details Nov <var data-var='date'>10</var>, <var data-var='time'>12:03</var> PST Update - Pantheon will retire Solr-based Search for Drupal 8+ sites on November 12, 2025, as previously announced in August. This change will affect all sites running either PHP Runtime Generation 1 or Generation 2. Please see the associated release note for upgrade details: https://docs.pantheon.io/release-notes/2025/08/solr-3-drupal-94-eol Oct <var data-var='date'>29</var>, <var data-var='time'>17:19</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>29</var>, <var data-var='time'>17:18</var> PDT Scheduled - [Note: This is a continuation of the previous PHP Runtime Generation 2 rollout maintenance notice] PHP Runtime Generation 2 began rolling out on September 24 over a 60-day period, starting with dev environments of free sites then gradually moving through all site plans and environments. What’s New in PHP Runtime Generation 2: - Support for the latest PHP versions, including PHP 8.4 - Long-Term Support (LTS) editions for PHP - Updated PHP extensions and improved security features Additional details about rollout timing are available here: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details Recommended Action: We encourage you to opt into PHP Runtime Generation 2 now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout. Certain OS packages and PHP extensions are not available with PHP Runtime Generation 2. If your site uses any of the following, we recommend opting out of the rollout for now (https://docs.pantheon.io/php-runtime-generation-2#q-how-do-i-opt-out-of-the-upcoming-platform-rollout): - IBM PHP ODBC Driver - wkhtmltopdf - ioncube - pdo_sqlsrv - TLS 1.0-1.1 For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.

PHP Runtime Generation 2 Rollout (Continued)

Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:31</var> PST Monitoring - The fix has been successfully deployed. We are currently monitoring service stability. Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>12:09</var> PST Investigating - Our internal monitoring has been alerted to issues regarding Dashboard performance. The Engineering team is currently investigating this and will post more updates here as soon as we have more information to share. We apologize for any inconvenience this has caused. We appreciate your understanding and patience during this process. If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. helpdesk@pantheon.io

Is Pantheon Operations down?

Pantheon Operations status is UP

Lastest published events

Git Commit Logs Unavailable on Dev

Dashboard Performance Issues

Dashboard Metrics Issues

Pantheon Operations Services, Components and Regions

Recent Pantheon Operations events

Git Commit Logs Unavailable on Dev

Dashboard Performance Issues

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Is Pantheon Operations down?

Pantheon Operations status is UP

Lastest published events

Git Commit Logs Unavailable on Dev

Dashboard Performance Issues

Dashboard Metrics Issues

Pantheon Operations Services, Components and Regions

Recent Pantheon Operations events

Git Commit Logs Unavailable on Dev

Dashboard Performance Issues

Dashboard Metrics Issues

Workspace Creation Failure

Immediate Freeze on Live Deployments

Security Advisory: Unauthorized Access via Credential Stuffing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!