THIS IS A SCHEDULED EVENT Jun <var data-var='date'>7</var>, <var data-var='time'>01:00</var> - <var data-var='time'>05:00</var> PDT May <var data-var='date'>11</var>, <var data-var='time'>02:54</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for [Infrastructure/Specific Feature Impact] to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 06/07/2026, 08:00 UTC - Expected Duration: 4 hour(s) - Location: EU Impact on Service: During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 12:00 AM UTC. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Scheduled EU PandaDoc Infrastructure Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>09:04</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). May <var data-var='date'>21</var>, <var data-var='time'>08:33</var> PDT Investigating - We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates. May <var data-var='date'>21</var>, <var data-var='time'>08:20</var> PDT Monitoring - We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved. May <var data-var='date'>21</var>, <var data-var='time'>08:07</var> PDT Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Integrations are not responding; PDF won't download

May <var data-var='date'>19</var>, <var data-var='time'>08:09</var> PDT Resolved - We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). May <var data-var='date'>19</var>, <var data-var='time'>07:58</var> PDT Monitoring - We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved. May <var data-var='date'>19</var>, <var data-var='time'>07:30</var> PDT Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Documents won't load in the new interface

May <var data-var='date'> 6</var>, <var data-var='time'>13:03</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). May <var data-var='date'> 6</var>, <var data-var='time'>12:28</var> PDT Update - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:27</var> PDT Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Global application issues: document access, sending, upload and download

Apr <var data-var='date'>30</var>, <var data-var='time'>13:53</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Apr <var data-var='date'>30</var>, <var data-var='time'>13:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>13:23</var> PDT Investigating - We are currently investigating the issue.

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Apr <var data-var='date'>22</var>, <var data-var='time'>04:31</var> PDT Resolved - This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident. Apr <var data-var='date'>22</var>, <var data-var='time'>04:27</var> PDT Update - The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience. Apr <var data-var='date'>22</var>, <var data-var='time'>03:46</var> PDT Monitoring - Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress. Apr <var data-var='date'>22</var>, <var data-var='time'>03:01</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>03:01</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>02:46</var> PDT Identified - We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress. Apr <var data-var='date'>22</var>, <var data-var='time'>02:32</var> PDT Investigating - We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

Document Creation, Sending, Downloads, API & Integrations Disruption

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:26</var> PST Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Jan <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> PST Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

Support messenger outage

Nov <var data-var='date'>16</var>, <var data-var='time'>03:56</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>03:28</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>16</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>04:15</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 11/16/2025, 01:00 AM PST - Expected Duration: 4 hour(s) - Location: US Impact on Service: During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PST. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Scheduled US PandaDoc Infrastructure Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>10:52</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>09:49</var> PDT Investigating - We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

Slowdown in key document operations

Oct <var data-var='date'>20</var>, <var data-var='time'>07:06</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Oct <var data-var='date'>20</var>, <var data-var='time'>06:55</var> PDT Monitoring - We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>06:34</var> PDT Investigating - We are currently investigating this issue.

PandaDoc application won't load

Oct <var data-var='date'>19</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>19</var>, <var data-var='time'>03:59</var> PDT Update - Scheduled maintenance is still in progress, taking slightly longer than expected. We're extending the window in one hour for extra verifications. Oct <var data-var='date'>19</var>, <var data-var='time'>00:01</var> PDT Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>02:15</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure, to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 10/19/2025, 07:00 AM UTC - Expected Duration: 4 hour(s) - Location: EU Impact on Service: During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 11:00 AM UTC. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Sep <var data-var='date'>14</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>04:45</var> PDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>14</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>02:03</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 09/14/2025, 01:00 AM PDT - Expected Duration: 4 hour(s) - Location: US, EU During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PDT. All your data remains secure and unaffected throughout this process. No Action Required: You don't need to take any action. However, if you experience issues after the maintenance window, please don't hesitate to contact us. We're Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Scheduled US and EU PandaDoc Infrastructure Maintenance

Jul <var data-var='date'>28</var>, <var data-var='time'>09:37</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Jul <var data-var='date'>28</var>, <var data-var='time'>09:02</var> PDT Identified - We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

Document access in editor

Jul <var data-var='date'>27</var>, <var data-var='time'>03:32</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>02:48</var> PDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>27</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>01:46</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 07/27/2025, 01:00 AM PDT - Expected Duration: 4 hour(s) - Location: US, EU During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PDT. All your data remains secure and unaffected throughout this process. No Action Required: You don't need to take any action. However, if you experience issues after the maintenance window, please don't hesitate to contact us. We're Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Jun <var data-var='date'>13</var>, <var data-var='time'>01:25</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>12:13</var> PDT Investigating - We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

Issue with Identity Verification (Persona)

Apr <var data-var='date'>23</var>, <var data-var='time'>15:18</var> PDT Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Apr <var data-var='date'>23</var>, <var data-var='time'>12:33</var> PDT Update - The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible! Apr <var data-var='date'>23</var>, <var data-var='time'>08:17</var> PDT Update - The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience! Apr <var data-var='date'>23</var>, <var data-var='time'>07:30</var> PDT Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Document search results are not loaded

Mar <var data-var='date'>16</var>, <var data-var='time'>02:45</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>02:18</var> PDT Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>16</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>05:16</var> PDT Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 03/16/2025, 01:00 AM PDT - Expected Duration: 4 hour(s) - Location: US Impact on Service: During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is not expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PDT. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> PST Resolved - We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team Mar <var data-var='date'> 5</var>, <var data-var='time'>08:20</var> PST Update - The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:50</var> PST Identified - We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:53</var> PST Investigating - We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

Documents creation issue

Feb <var data-var='date'>26</var>, <var data-var='time'>12:17</var> PST Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Feb <var data-var='date'>26</var>, <var data-var='time'>08:42</var> PST Monitoring - Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

Thumbnails generation can work with delays

Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>07:22</var> PST Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 02/23/2025, 01:00 AM PST - Expected Duration: 4 hour(s) - Location: US and EU Impact on Service During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PST. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Dec <var data-var='date'>17</var>, <var data-var='time'>08:44</var> PST Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). Dec <var data-var='date'>17</var>, <var data-var='time'>08:10</var> PST Monitoring - We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>07:58</var> PST Investigating - We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Performance degradation of PandaDoc app

Dec <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> PST Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>29</var>, <var data-var='time'>06:05</var> PST Scheduled - Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: * Date & Time: 12/08/2024, 01:00 PST * Expected Duration: 4h * Location: US and EU Impact on Service During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 PST. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

Dec <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> PST Resolved - We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support. Dec <var data-var='date'> 2</var>, <var data-var='time'>10:22</var> PST Monitoring - We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:44</var> PST Investigating - We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.

Incident notification

Nov <var data-var='date'>10</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 4</var>, <var data-var='time'>02:44</var> PST Scheduled - The PandaDoc Infrastructure team is performing maintenance on the PandaDoc infrastructure. During the maintenance, the PandaDoc service will be unavailable, including https://app.pandadoc.com/ and https://api.pandadoc.com/. User data will not be affected. The total downtime is expected to be no more than 4 hours. If you have any questions or concerns, please contact our support team at support@pandadoc.com.

PandaDoc Infrastructure maintenance

Oct <var data-var='date'>31</var>, <var data-var='time'>13:49</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>11:11</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>31</var>, <var data-var='time'>11:08</var> PDT Monitoring - We wanted to keep you in the loop on an issue we’ve been dealing with recently. Some customers might have noticed that PandaDoc emails weren’t always getting through, ending up in spam or being quarantined by certain email providers. Here’s what happened: a few accounts triggered phishing flags with some filters (specifically Spamhaus), which put one of our email domains and IP ranges on a block list. This caused emails from PandaDoc to be flagged as spam by some providers. We’ve got backup domains and IPs and have already started moving customers over, but some of you may still have seen delayed or missing emails from us in the last couple of days. The good news is that we’ve worked with our email provider and spam filters to sort this out, and we’re delisted from the block list. Right now, we’re just waiting for everything to update across all email providers fully, but everything should be normal for everyone. You don’t need to do anything on your end — keep using PandaDoc as usual, and your emails should go through without a hitch. If there were any docs you sent that didn’t get delivered, feel free to resend or send a reminder. We’re also putting together a full report on what happened and what we’re doing to keep this from happening in the future. Oct <var data-var='date'>30</var>, <var data-var='time'>05:23</var> PDT Identified - PandaDoc has experienced a coordinated fraudulent account signup activity that has temporarily affected the deliverability of some of our email services. We have implemented measures to resolve the incident and are introducing further product enhancements to prevent a similar issue in the future. If your email delivery is affected, you can temporarily use a share via link or the SMS sending option. If you are still experiencing email issues with your PandaDoc account, please contact our support team for further assistance.

Is PandaDoc down?

PandaDoc status is UP

Lastest published events

Integrations are not responding; PDF won't download

Documents won't load in the new interface

Global application issues: document access, sending, upload and download

PandaDoc Services, Components and Regions

Recent PandaDoc events

Scheduled EU PandaDoc Infrastructure Maintenance

Integrations are not responding; PDF won't download

Documents won't load in the new interface

Global application issues: document access, sending, upload and download

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Document Creation, Sending, Downloads, API & Integrations Disruption

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Is PandaDoc down?

PandaDoc status is UP

Lastest published events

Integrations are not responding; PDF won't download

Documents won't load in the new interface

Global application issues: document access, sending, upload and download

PandaDoc Services, Components and Regions

Recent PandaDoc events

Scheduled EU PandaDoc Infrastructure Maintenance

Integrations are not responding; PDF won't download

Documents won't load in the new interface

Global application issues: document access, sending, upload and download

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Document Creation, Sending, Downloads, API & Integrations Disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!