Aug <var data-var='date'>31</var>, <var data-var='time'>21:59</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>16:21</var> UTC Scheduled - Pagely engineers will perform maintenance on internal infrastructure systems. Impact Summary: - No impact to website uptime or performance. - Temporary interruptions to API requests, new app creation, and access to the Atomic dashboard during the window. Action Required: - None. This is a proactive notification. Updates: - Real-time status will be posted here when work begins and concludes. - For questions, contact our support team at https://support.pagely.com.

Pagely Atomic Control Panel Maintenance

Aug <var data-var='date'>28</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>02:08</var> UTC Scheduled - Pagely engineers will perform maintenance on internal infrastructure systems. Impact Summary: - No impact to website uptime or performance. - Temporary interruptions to API requests, new app creation, and access to the Atomic dashboard during the window. Action Required: - None. This is a proactive notification. Updates: - Real-time status will be posted here when work begins and concludes. - For questions, contact our support team at https://support.pagely.com.

Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>22:17</var> UTC Scheduled - Pagely engineers will perform maintenance on internal infrastructure systems. Impact Summary: - No impact to website uptime or performance. - Temporary interruptions to API requests, new app creation, and access to the Atomic dashboard during the window. Action Required: - None. This is a proactive notification. Updates: - Real-time status will be posted here when work begins and concludes. - For questions, contact our support team at https://support.pagely.com.

Aug <var data-var='date'>18</var>, <var data-var='time'>00:16</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>23:58</var> UTC Monitoring - We've implemented a fix and logins to the Atomic control panel are now working normally. Customers should be able to sign in as expected; if you continue to experience trouble, please clear your browser cache or try again shortly. We'll continue to monitor to ensure the issue is fully resolved. Thank you for your patience while we worked through this. Aug <var data-var='date'>17</var>, <var data-var='time'>23:22</var> UTC Update - We're still investigating the login issues affecting the Atomic control panel. We will have another update shortly. Aug <var data-var='date'>17</var>, <var data-var='time'>21:22</var> UTC Investigating - We're currently investigating reports of issues logging in to the Pagely Atomic control panel.

Atomic Login Auth Issues

Aug <var data-var='date'>11</var>, <var data-var='time'>11:48</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>07:48</var> UTC Scheduled - Pagely Engineers will be performing scheduled maintenance to upgrade the Redis version used across VPS hosting servers in all regions No action is required on your part. This maintenance is advisory in nature, and no service interruption is expected. During this process, all objects stored in Redis will be flushed. Suppose your applications use object caching plugins backed by Redis (such as Object Cache Pro). In that case, this flush may result in a short period of increased server load and response times as cache objects are automatically repopulated. This page will be updated when the maintenance begins and again once it is complete.

Redis Maintenance – All regions

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:14</var> UTC Scheduled - Pagely Engineers will be performing scheduled security maintenance on internal infrastructure systems that support platform operations. This maintenance is not expected to cause service downtime for hosted websites or applications; however, certain background services may be temporarily delayed or interrupted during the maintenance window. Impact Summary: - No impact to website uptime or performance. - Outbound email relay may be delayed during the maintenance window. - Log ingestion and shipment to external logging endpoints may be temporarily delayed. - Temporary interruptions to API requests, which can affect CI/CD deployments, PHPMyAdmin logins, and the Atomic API client/Control Panel. - Any delayed or interrupted processes will resume automatically once maintenance is complete. - No data loss is expected, and no customer action is required. The maintenance has been scheduled during low-traffic hours to minimize potential impact. If you experience issues outside of the items listed above, please contact our support team.

Scheduled Maintenance – Critical Server Package Upgrades (Internal Infrastructure)

Aug <var data-var='date'> 5</var>, <var data-var='time'>23:05</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>23:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>23:01</var> UTC Scheduled - Pagely Engineers will be performing scheduled security maintenance on the infrastructure supporting VPS and shared hosting services. User Impact: - Systems will be rebooted to apply critical updates to system packages. This may involve 2 - 10 minutes of degraded response or downtime to websites. - On-demand backup requests may be temporarily unavailable during the maintenance window. - SFTP access to shared hosting environments may be intermittently unavailable. All services will resume automatically once maintenance is complete, and no data loss is expected. If you experience issues outside of the items listed above, please get in touch with our support team.

Scheduled Maintenance – Critical Server Package Upgrades

Jun <var data-var='date'>17</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>12:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>12:18</var> UTC Identified - Users may experience errors when clearing cache. We have identified the issue and are working to resolve it.

Cache Invalidation Service Disruption

Jun <var data-var='date'>10</var>, <var data-var='time'>13:06</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>12:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>11:56</var> UTC Investigating - We are currently investigating this issue.

Atomic Login auth failures

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:11</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:38</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:18</var> UTC Update - Our team is continuing to investigate the root cause and work towards service restoration. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> UTC Investigating - We are currently investigating reports of issues with Atomic that may impact control actions in the dashboard including authentication

Atomic control dashboard errors

May <var data-var='date'>14</var>, <var data-var='time'>05:59</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>13:51</var> UTC Scheduled - Pagely Engineers will be performing scheduled maintenance on several RDS clusters in Oregon and Virginia: vps-oregon-aurora-2 vps-oregon-aurora-3 vps-oregon-aurora-4 vps-virginia-aurora-12 vps-virginia-aurora-13 vps-virginia-aurora-14 vps-virginia-aurora-17 vps-virginia-aurora-18 vps-virginia-aurora-19 vps-virginia-aurora-20 vps-virginia-aurora-21 vps-virginia-aurora-22 No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Cached page content will continue to be served as normal. All Pagely database clusters utilize replication and failover to keep any possible service impact to an absolute minimum. We expect the service impact for dynamic requests to be approximately 1-3 minutes. To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file. This maintenance page will be updated as work begins and when it is completed.

Scheduled Database Maintenance - Oregon and Virginia

May <var data-var='date'>14</var>, <var data-var='time'>01:24</var> UTC Resolved - New Let’s Encrypt certificates are issuing properly and this issue is now resolved. May <var data-var='date'>14</var>, <var data-var='time'>00:59</var> UTC Update - We are continuing to investigate the issue with Let’s Encrypt certificate creation and the issue currently is intermittent. We will provide further updates shortly. May <var data-var='date'>13</var>, <var data-var='time'>22:56</var> UTC Investigating - We’re investigating problems with Let’s Encrypt certificate issuance.

Let's Encrypt Certificate Creation Issues

May <var data-var='date'> 8</var>, <var data-var='time'>21:34</var> UTC Resolved - Let's Encrypt have corrected the issues on their side, and customers can again request LE certificates through Atomic. May <var data-var='date'> 8</var>, <var data-var='time'>20:26</var> UTC Investigating - We’re investigating reports of problems issuing Let’s Encrypt certificates. This appears tied to Let’s Encrypt pausing issuance while they investigate; we’re monitoring their status page and will update as we learn more. Status page can be found via the following link for Let's Encrypt: https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/69fe2d6698ca07050eb4b1b3

SSL Creation Issues with Let's Encrypt Certificates

May <var data-var='date'> 8</var>, <var data-var='time'>07:50</var> UTC Resolved - This incident is now resolved. May <var data-var='date'> 8</var>, <var data-var='time'>07:34</var> UTC Monitoring - We identified and resolved the networking issue, and Atomic access has been restored. Scheduled cron jobs are also running normally again. We will resolve this incident if our monitoring continues to look normal. May <var data-var='date'> 8</var>, <var data-var='time'>04:56</var> UTC Update - Atomic remains unavailable while we continue investigation and remediation; we’ll share additional details as they become available. May <var data-var='date'> 8</var>, <var data-var='time'>02:52</var> UTC Update - We’re continuing to troubleshoot Atomic and will share additional details as they become available. May <var data-var='date'> 8</var>, <var data-var='time'>01:51</var> UTC Update - This issue would also affect cron task execution and we are investigating this as well. May <var data-var='date'> 8</var>, <var data-var='time'>01:26</var> UTC Investigating - We are currently investigating issues with Atomic logins. We will provide more information shortly.

Atomic Login Issues

May <var data-var='date'> 8</var>, <var data-var='time'>07:50</var> UTC Resolved - This incident is now resolved. May <var data-var='date'> 8</var>, <var data-var='time'>07:38</var> UTC Monitoring - All affected instances are now restored and we continue to monitor for any issues. May <var data-var='date'> 8</var>, <var data-var='time'>06:19</var> UTC Update - We’ve restored several EBS volumes and brought associated EC2 instances back online; work is still in progress on the remaining instances, and we’ll share another update shortly. May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC Update - A small number of instances still have an EBS-related issue we’re actively investigating, and all other instances, those not affected by this problem, have been back to normal for some time now. May <var data-var='date'> 8</var>, <var data-var='time'>01:01</var> UTC Update - A few hosts still show EBS volume issues that prevent a full restart; we are actively fixing those and continuing investigation alongside the broader recovery work. May <var data-var='date'> 8</var>, <var data-var='time'>00:41</var> UTC Identified - We have identified the affected EC2 instances in AWS. Reboots have been started on all of them while we continue to confirm recovery. Additional updates will be provided shortly. May <var data-var='date'> 8</var>, <var data-var='time'>00:05</var> UTC Investigating - We are investigating an issue affecting a subset of EC2 instances in AWS US East (Virginia). Those instances are temporarily unreachable while we determine root cause.

Subset of EC2 instances in AWS Virginia Experiencing Issues

Apr <var data-var='date'>30</var>, <var data-var='time'>16:35</var> UTC Resolved - Atomic is operating normally and this issue is now resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>15:54</var> UTC Update - Additional fixes are being applied to address issues affecting parts of the Atomic interface Apr <var data-var='date'>30</var>, <var data-var='time'>14:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:07</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>13:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>13:28</var> UTC Investigating - Our Operations and Development team are currently investigating an issue with login failures to Atomic

Pagely Atomic login failure

Apr <var data-var='date'>28</var>, <var data-var='time'>04:48</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>23:08</var> UTC Scheduled - Pagely Engineers will be performing scheduled maintenance on the following RDS instances in Virginia, Canada, and Ohio: vps-virginia-aurora-15 vps-virginia-aurora-16 vps-virginia-aurora-23 vps-canada-aurora-1 vps-ohio-aurora-1 vps-ohio-aurora-2 If your plan utilizes a shared database in these regions, you may determine whether your applications may be affected by reviewing the value for DB_HOST in your wp-config-hosting.php files. No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Cached page content will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum. We expect the service impact for dynamic requests to be approximately 1-3 minutes. This maintenance page will be updated as work begins and when it is completed.

Scheduled maintenance for Virginia, Canada, Ohio shared databases

Apr <var data-var='date'>27</var>, <var data-var='time'>19:05</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>16:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>16:04</var> UTC Scheduled - We will be performing scheduled maintenance on Account Statistics in the Atomic User Interface. During this maintenance window, information in PressFormance and Disk Usage may reflect inaccurate information.

Scheduled Maintenance for Account Statistics in Atomic User Interface

Apr <var data-var='date'>24</var>, <var data-var='time'>21:41</var> UTC Resolved - Provisioning flow is operating normally and this issue is now resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>21:08</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>24</var>, <var data-var='time'>19:54</var> UTC Monitoring - Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly. Apr <var data-var='date'>24</var>, <var data-var='time'>18:32</var> UTC Identified - The issue has been identified with provisioning and the team is applying a fix. Apr <var data-var='date'>24</var>, <var data-var='time'>17:16</var> UTC Investigating - We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

New Account Provisioning Issues

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> UTC Completed - This maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:12</var> UTC Scheduled - On the morning of April 2, 2026, Pagely will perform a brief maintenance on the database servers used by our legacy shared-hosting ("P20") customers. This may result in a brief disruption to P20 sites, as the database is failed-over to a secondary instance. Any downtime should be limited to a few seconds.

P20 Database Maintenance

Mar <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>12:05</var> UTC Scheduled - Pagely engineers will perform maintenance on internal infrastructure systems. Impact Summary: - No impact to website uptime or performance. - Temporary interruptions to API requests, which can affect CI/CD deployments, PHPMyAdmin logins, and the Atomic API client/Control Panel. - Temporary interruptions to cache purge requests (Shared Hosting only). Action Required: - None. This is a proactive notification. Updates: - Real-time status will be posted here when work begins and concludes. - For questions, contact our support team at https://support.pagely.com.

Atomic and Cache API Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>09:27</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>12:04</var> UTC Scheduled - Pagely Engineers will be performing scheduled security maintenance on the infrastructure supporting shared hosting services. This maintenance is limited to shared hosting environments and may temporarily affect certain platform features during the maintenance window. User Impact: - Access to phpMyAdmin may be temporarily unavailable. - Cache node restarts may cause brief delays or service interruptions when loading websites. - On-demand backup requests may be temporarily unavailable during the maintenance window. - SFTP access to shared hosting environments may be intermittently unavailable. All services will resume automatically once maintenance is complete, and no data loss is expected. The maintenance has been scheduled during low-traffic hours to minimize impact. If you experience issues outside of the items listed above, please get in touch with our support team.

Scheduled Maintenance – Shared Platform Services

Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>12:47</var> UTC Scheduled - Pagely Engineers will be performing scheduled security maintenance on internal infrastructure systems that support platform operations. This maintenance is not expected to cause service downtime for hosted websites or applications; however, certain background services may be temporarily delayed during the maintenance window. User Impact: - Outbound email relay may be delayed during the maintenance window. - Log ingestion and shipment to external logging endpoints may be temporarily delayed. - Any delayed processes will resume automatically once maintenance is complete. - No data loss is expected, and no customer action is required. The maintenance has been scheduled during low-traffic hours to minimize potential impact. If you experience issues outside of the items listed above, please contact our support team.

Internal Systems Maintenance (Email / Logging Delay Possible)

Mar <var data-var='date'> 3</var>, <var data-var='time'>09:33</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>10:59</var> UTC Scheduled - Pagely engineers will be performing maintenance on the following shared web nodes: - web121 - web123 - web125 - web127 - web129 Within Atomic, you can determine if your apps are affected by this maintenance by referring to the "Primary Server Info", "Server Name" within your app overview. If the server name listed is not in the list above, then your app is not affected by this maintenance. This maintenance includes several stop/start cycles. While there may be brief periods of availability between restarts, services should be considered unavailable for most of the window. Expected cumulative downtime per server is approximately 8 minutes. User Impact: - Websites and applications hosted on these servers may intermittently time out or return errors during the window. - SFTP/SSH access and scheduled tasks (cron) on the affected servers will pause while instances are stopped and will resume when they come back online. - No customer action is required.

Shared Hosting Maintenance

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:23</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>10:56</var> UTC Scheduled - Pagely engineers will be performing maintenance on the following shared web nodes: - web120 - web122 - web124 - web126 - web128 Within Atomic, you can determine if your apps are affected by this maintenance by referring to the "Primary Server Info", "Server Name" within your app overview. If the server name listed is not in the list above, then your app is not affected by this maintenance. This maintenance includes several stop/start cycles. While there may be brief periods of availability between restarts, services should be considered unavailable for most of the window. Expected cumulative downtime per server is approximately 8 minutes. User Impact: - Websites and applications hosted on these servers may intermittently time out or return errors during the window. - SFTP/SSH access and scheduled tasks (cron) on the affected servers will pause while instances are stopped and will resume when they come back online. - No customer action is required.

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Pagely Atomic Control Panel Maintenance

Pagely Atomic Control Panel Maintenance

Pagely Atomic Control Panel Maintenance

Pagely Services, Components and Regions

Recent Pagely events

Pagely Atomic Control Panel Maintenance

Pagely Atomic Control Panel Maintenance

Pagely Atomic Control Panel Maintenance

Atomic Login Auth Issues

Redis Maintenance – All regions

Scheduled Maintenance – Critical Server Package Upgrades (Internal Infrastructure)