THIS IS A SCHEDULED EVENT Jul <var data-var='date'>8</var>, <var data-var='time'>05:30</var> - <var data-var='time'>17:30</var> UTC Jul <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC Scheduled - Scheduled maintenance: Institution administrator hub and metrics pages We will be performing scheduled maintenance on the institution administrator hub and metrics pages. These will be unavailable from 05:30 to 17:30 UTC on 8 July. The rest of Overleaf will continue to operate as normal. Thank you for your patience.

Institution administrator hub and metrics pages

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:45</var> UTC Resolved - The incident is now resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:13</var> UTC Monitoring - We've resolved the issue affecting GitBridge and the service is back to normal. We're sorry for any disruption this caused.  If you were working with your repository during this time, you may find that your local copy and the version on our servers have diverged. The simplest way to get back on track is to perform a fresh clone of your repository, which will give you a clean, synchronised version of your project. Before you re-clone, we'd recommend keeping a copy of your current local repository in a separate location. This means that if you made any changes during the disruption, you'll have them available to review and copy into your freshly cloned version afterwards. If you'd prefer not to re-clone and are comfortable with Git, you may be able to resolve any discrepancies manually by fetching the latest state and rebasing your local commits — though if you're unsure, the fresh clone is the safer route. If you run into any persistent issues after re-cloning or attempting a manual rebase, please use our contact form to get in touch with us: https://www.overleaf.com/contact Jul <var data-var='date'> 2</var>, <var data-var='time'>08:03</var> UTC Update - We are still investigating the issue. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:47</var> UTC Investigating - The Git integration functionality is currently down. Investigation is on going.

Git integration is restored

May <var data-var='date'>27</var>, <var data-var='time'>12:53</var> UTC Resolved - Incident is now resolved. May <var data-var='date'>27</var>, <var data-var='time'>11:57</var> UTC Monitoring - Synchronization of projects from Dropbox to Overleaf is working again. May <var data-var='date'>27</var>, <var data-var='time'>11:46</var> UTC Identified - We have identified the root cause and are working on restoring the synchronization. May <var data-var='date'>27</var>, <var data-var='time'>11:05</var> UTC Investigating - We are currently investigating a technical issue that is blocking the synchronization of projects between Dropbox and Overleaf.

Dropbox to Overleaf synchronization is down

May <var data-var='date'>26</var>, <var data-var='time'>10:47</var> UTC Resolved - This issue is now resolved. Thanks for your patience. May <var data-var='date'>26</var>, <var data-var='time'>10:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the status of the site. May <var data-var='date'>26</var>, <var data-var='time'>10:11</var> UTC Investigating - We are aware of issues accessing Overleaf, including difficulty logging in, and we are currently investigating.

Issues accessing Overleaf

May <var data-var='date'>14</var>, <var data-var='time'>13:06</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>09:55</var> UTC Monitoring - Dropbox synchronizations are working again. May <var data-var='date'>14</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently experiencing an issue. Changes in Dropbox don't get reflected in Overleaf

Apr <var data-var='date'> 8</var>, <var data-var='time'>01:15</var> UTC Resolved - The incident is now resolved. We apologise for any inconvenience. Apr <var data-var='date'> 8</var>, <var data-var='time'>00:22</var> UTC Identified - A technical incident is affecting multiple systems. Our engineers have identified the issue. There may be some users unable to log in. Apr <var data-var='date'> 7</var>, <var data-var='time'>23:46</var> UTC Investigating - A technical incident is affecting multiple systems. Users may not be able to log in. Our engineers are currently investigating the issue.

An incident is affecting our systems

Mar <var data-var='date'>12</var>, <var data-var='time'>18:54</var> UTC Resolved - This incident has been resolved. All failed submissions should now have been processed, but please contact our support team if you have any questions. Mar <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Monitoring - A fix has been implemented are we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>16:09</var> UTC Investigating - Some submissions to publishers are failing to upload. The team is investigating.

Some publisher submissions failing

Mar <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> UTC Resolved - AI features are now functioning properly. We apologise for any inconvenience. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> UTC Identified - We are aware of issues with access to our AI features and are currently investigating.

Issues with AI features

Feb <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> UTC Resolved - This incident has been resolved. We apologise for any inconvenience. Feb <var data-var='date'> 9</var>, <var data-var='time'>20:17</var> UTC Monitoring - GitHub sync is now functional. We're monitoring to ensure the issue does not reappear. Feb <var data-var='date'> 9</var>, <var data-var='time'>19:56</var> UTC Identified - Overleaf is experiencing issues with one of our service providers. We apologize for any inconvenience and have identified the source of the issue.

GitHub Sync Issues

Dec <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC Resolved - Git Bridge was unavailable between 1715 UTC and 1750 UTC. We have updated the service and are monitoring its performance. We apologise for any inconvenience.

Git Bridge Unavailable

Nov <var data-var='date'>25</var>, <var data-var='time'>08:58</var> UTC Resolved - The issue has been fixed. We apologise for any inconvenience. Nov <var data-var='date'>25</var>, <var data-var='time'>08:34</var> UTC Monitoring - Git Bridge was unavailable this morning. We have updated the service and are monitoring its performance.

Git Bridge unavailable

Nov <var data-var='date'>21</var>, <var data-var='time'>20:07</var> UTC Resolved - Service has been restored by our providers, and we are now able to receive and respond to support inquiries via email or our contact page. Nov <var data-var='date'>21</var>, <var data-var='time'>19:44</var> UTC Monitoring - Due to an incident at one of our providers, Overleaf is currently unable to receive or respond to customer support inquiries via email or our contact page.

Support response currently unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>16:27</var> UTC Resolved - The issue has been fixed. We apologize for any inconvenience caused. Nov <var data-var='date'>18</var>, <var data-var='time'>15:47</var> UTC Monitoring - A fix has been implemented and we are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>15:35</var> UTC Investigating - We are investigating an issue preventing the Writefull AI features from loading.

Writefull AI features unavailable

Nov <var data-var='date'>11</var>, <var data-var='time'>14:25</var> UTC Resolved - The compilation metrics have returned to normal levels, and users are reporting that the fix has worked. If you are still seeing errors, try the "Recompile from scratch" option in the dropdown next to the "Recompile" button. Nov <var data-var='date'>11</var>, <var data-var='time'>14:09</var> UTC Monitoring - We have deployed a fix and are seeing the compilations recover. If you are still seeing errors, try the "Recompile from scratch" option in the dropdown next to the "Recompile" button. Nov <var data-var='date'>11</var>, <var data-var='time'>13:43</var> UTC Investigating - Users are reporting that projects using certain packages, including svg and minted, are unable to compile.

Compilation is broken when using certain packages

Nov <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC Resolved - The site is now operating normally. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:11</var> UTC Update - The site should be fully operational now. If an opened Editor page is still hanging, please refresh the page. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> UTC Monitoring - Some users were unable to load the Editor page, since 9.40GMT this morning. The problem has been identified and fixed.

Editor failing to load for some users

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:15</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:20</var> UTC Monitoring - We have deployed a fix. Reloading the page should resolve the issue for affected users. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> UTC Investigating - We're currently investigating an issue with the in-editor search box.

Problems with search box

Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Resolved - We have identified an issue affecting the LaTeXQC and conversions / validation / compilation APIs, as well as submissions from the submit/publish menu. From 12:20Z to 15:00Z, these timed out. The issue has now been fixed. We apologize for any inconvenience.

LaTeXQC and Conversions / Validations API Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>12:01</var> UTC Resolved - PayPal payments are now operating normally. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:03</var> UTC Monitoring - The issue affecting PayPal payments has been resolved. Our team will keep this incident in a monitoring state. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:03</var> UTC Identified - We are currently experiencing an issue that is preventing PayPal payments from being processed. We have initiated a formal investigation request with PayPal's support team to resolve the current payment disruption. PayPal's support team has advised us that their investigation process may take 24-48 hours to complete. During this review period, PayPal payments will remain unavailable. We have confirmed that all other payment methods, such as credit card payments, are unaffected and continue to operate normally. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:40</var> UTC Investigating - We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.

PayPal payment issues

Aug <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>11:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> UTC Investigating - We are currently investigating this issue.

AI writing features provided by Writefull are currently unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>19:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>19:22</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>12</var>, <var data-var='time'>19:15</var> UTC Monitoring - Overleaf is now operating normally. We are continuing to monitor for any further issues. Thank you for your patience. Reach out to support@overleaf.com if you continue to see issues. Jun <var data-var='date'>12</var>, <var data-var='time'>18:51</var> UTC Identified - Some Overleaf projects are currently inaccessible. Our infrastructure provider is experiencing issues. We apologize for any inconvenience. Jun <var data-var='date'>12</var>, <var data-var='time'>18:36</var> UTC Investigating - Overleaf is experiencing issues with one of our infrastructure providers. We apologize for any inconvenience and are investigating.

Overleaf is experiencing issues

Jun <var data-var='date'>11</var>, <var data-var='time'>07:25</var> UTC Resolved - The issue is now resolved. OpenAI APIs are working as expected. Overleaf AI features that use GPT models such as Error Assist, TeXGPT, or Writefull language are functional. Jun <var data-var='date'>10</var>, <var data-var='time'>10:15</var> UTC Investigating - We are currently experiencing issues with AI features that use GPT models such as Error Assist, TeXGPT, or Writefull language checking in a non-English language. Responses may be slower than normal due to a partial OpenAI outage.

Slow AI features responses

Jun <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> UTC Monitoring - The issue is now resolved and all subscription-related functionality should be back to normal. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:29</var> UTC Investigating - We are currently facing an issue that may affect the ability of our users to subscribe or manage their subscription. Please reach out to our support team if you require assistance while we work on resolving the situation.

Issue affecting subscriptions

May <var data-var='date'>14</var>, <var data-var='time'>13:02</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>10:16</var> UTC Monitoring - Overleaf is now operating normally. We are continuing to monitor for any further issues. Thank you for your patience. May <var data-var='date'>14</var>, <var data-var='time'>10:10</var> UTC Update - Our team has identified the source of the issue, and is working on a solution. May <var data-var='date'>14</var>, <var data-var='time'>10:00</var> UTC Update - Our team is still investigating the source of the issue. May <var data-var='date'>14</var>, <var data-var='time'>09:35</var> UTC Update - Our team is still actively working to identify the source of the issue May <var data-var='date'>14</var>, <var data-var='time'>09:01</var> UTC Update - Our team is continuing to work on identifying the source of the issue May <var data-var='date'>14</var>, <var data-var='time'>08:34</var> UTC Update - Our team is still working to identify the source of the issue. May <var data-var='date'>14</var>, <var data-var='time'>06:40</var> UTC Investigating - The site is currently down. Engineers are investigating. We will update as soon as possible.

Site down

May <var data-var='date'> 7</var>, <var data-var='time'>18:16</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>16:17</var> UTC Update - The service should now be restored. If you continue to experience problems, please contact us. May <var data-var='date'> 7</var>, <var data-var='time'>16:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> UTC Investigating - We're investigating reports of users being unable to pull or clone Overleaf projects using the Git integration.

Errors when using the Git integration

May <var data-var='date'> 2</var>, <var data-var='time'>12:03</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>10:31</var> UTC Monitoring - Searching Mendeley references should work as expected again. May <var data-var='date'> 2</var>, <var data-var='time'>09:46</var> UTC Update - This issue is still ongoing and we're working with Mendeley to resolve it. May <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> UTC Investigating - We are currently investigating an issue affecting searching your Mendeley library through Advanced Reference Search. Importing a full Mendeley library or refreshing an already linked library does not appear to be affected.

Is Overleaf down?

Overleaf status is UP

Lastest published events

Institution administrator hub and metrics pages

Git integration is restored

Dropbox to Overleaf synchronization is down

Overleaf Services, Components and Regions

Recent Overleaf events

Institution administrator hub and metrics pages

Git integration is restored

Dropbox to Overleaf synchronization is down

Issues accessing Overleaf

Dropbox to Overleaf synchronization is down

An incident is affecting our systems

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Is Overleaf down?

Overleaf status is UP

Lastest published events

Institution administrator hub and metrics pages

Git integration is restored

Dropbox to Overleaf synchronization is down

Overleaf Services, Components and Regions

Recent Overleaf events

Institution administrator hub and metrics pages

Git integration is restored

Dropbox to Overleaf synchronization is down

Issues accessing Overleaf

Dropbox to Overleaf synchronization is down

An incident is affecting our systems

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!