Aug <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EDT Resolved - There was a brief Libby outage from 9:06 to 9:19 AM EDT causing multiple failures throughout the app including signing in, borrowing, placing holds, opening titles, and Shelf syncing. This outage has been resolved, and we continue to monitor performance.

Libby outage caused authentication, borrowing, and shelf syncing issues

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>09:36</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance Window

Aug <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> EDT Investigating - We are currently investigating an issue where users are unable to access the Method Learning Extras available via the Libby and Sora apps.

Method Learning (Libby/Sora Extra): users cannot access the service

Jul <var data-var='date'>26</var>, <var data-var='time'>15:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>15:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>26</var>, <var data-var='time'>15:00</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>26</var>, <var data-var='time'>14:43</var> EDT Investigating - We are investigating an issue where users are encountering errors when attempting to play audiobooks in OverDrive listen.

Listen playback errors

Jul <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>14:23</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>23</var>, <var data-var='time'>11:52</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>09:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>09:45</var> EDT Identified - The issue has been identified and a fix is being implemented.

Libby app library card authentication is down

Jun <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>07:26</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>08:35</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 3</var>, <var data-var='time'>06:59</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>18:18</var> EDT Update - Services have been restored, but we will continue to monitor for further issues. May <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>17:20</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>16:44</var> EDT Investigating - We are currently investigating issues with playing and downloading audiobooks from Libby and Sora from certain countries in Europe.

OverDrive Listen (audiobook) Playback and Download

May <var data-var='date'> 1</var>, <var data-var='time'>18:19</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>17:20</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>16:22</var> EDT Investigating - We are currently investigating issues with accessing our Extras products from Libby and Sora from certain countries in Europe.

Libby and Sora Extras

Apr <var data-var='date'>24</var>, <var data-var='time'>21:07</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>18:35</var> EDT Monitoring - A fix has been identified, and services are back to normal operation. We continue to monitor for further issues. Apr <var data-var='date'>24</var>, <var data-var='time'>15:15</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>08:52</var> EDT Investigating - We are currently investigating this issue.

Libby and Sora apps are experiencing degraded performance

Apr <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>11:25</var> EDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>18</var>, <var data-var='time'>11:24</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>07:37</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Feb <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>14:01</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>10:26</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> EST Investigating - We are currently investigating an issue where users are unable to open books in Libby and Sora.

Trouble opening books in Libby and Sora

Dec <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>10:26</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>18</var>, <var data-var='time'>10:03</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:14</var> EST Identified - We have identified an issue with DOGONews where users are unable to access the service. We are working with the provider on a resolution.

DOGONews (Sora Extra): users cannot access the service

Nov <var data-var='date'> 6</var>, <var data-var='time'>10:26</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> EST Identified - The issue has been identified and a fix is being implemented.

Some checkouts are not visible in Marketplace reporting resulting in an increase in historical checkout numbers.

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>06:38</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 1</var>, <var data-var='time'>20:13</var> EDT Identified - We have identified an issue with Libby "tags" resulting in some functionality being impaired for users and are working on a resolution.

Libby "tags" functionality impaired

Oct <var data-var='date'>20</var>, <var data-var='time'>20:54</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:56</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>11:53</var> EDT Monitoring - This issue has been resolved and we will continue to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>09:21</var> EDT Identified - Users may experience issues with borrowing, downloading, and opening books in Sora.

Sora outage

Oct <var data-var='date'>15</var>, <var data-var='time'>11:36</var> EDT Resolved - The issue with Kovels persists with no timeline for resolution. Impacted libraries will be updated via email as new information becomes available and can reach out to their OverDrive Account Manager with any questions. Oct <var data-var='date'>15</var>, <var data-var='time'>11:30</var> EDT Monitoring - We are monitoring the situation with the supplier. Oct <var data-var='date'> 8</var>, <var data-var='time'>09:59</var> EDT Identified - The issue has been identified and a fix is being coordinated with the supplier. Oct <var data-var='date'> 6</var>, <var data-var='time'>17:47</var> EDT Investigating - Kovels Antiques is temporarily unavailable through Libby Extras while we are diagnosing an issue with the supplier.

Kovels Antiques Currently Unavailable as Libby Extra

Oct <var data-var='date'>13</var>, <var data-var='time'>16:01</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>12:20</var> EDT Identified - Users may encounter an error when attempting to play an audiobook.

Audiobook playback error

Oct <var data-var='date'> 2</var>, <var data-var='time'>13:07</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:44</var> EDT Identified - We've identified some performance issues in some OverDrive products and services following our monthly scheduled maintenance window and are working on a resolution.

Is OverDrive down?

OverDrive status is UP

Lastest published events

Libby outage caused authentication, borrowing, and shelf syncing issues

Scheduled Maintenance Window

Method Learning (Libby/Sora Extra): users cannot access the service

OverDrive Services, Components and Regions

Recent OverDrive events

Libby outage caused authentication, borrowing, and shelf syncing issues

Scheduled Maintenance Window

Method Learning (Libby/Sora Extra): users cannot access the service

Listen playback errors

Scheduled Maintenance Window

Libby app library card authentication is down