Aug <var data-var='date'>21</var>, <var data-var='time'>16:20</var> UTC Resolved - This incident has been resolved. The issue affecting Mentor in the ODC Portal was caused by an outdated permission check that remained in place after a recent change to how the service communicates internally. Our team has removed that check and confirmed that generating and editing applications using Mentor is working as expected across the affected regions. We apologise for any inconvenience caused. Aug <var data-var='date'>21</var>, <var data-var='time'>14:03</var> UTC Monitoring - Our team has implemented a fix for the issue affecting Mentor in the ODC Portal, which was caused by a recent change to the service. We have confirmed that generating and editing applications using Mentor is working again across the affected regions, and we are continuing to monitor. We will provide a further update once monitoring is complete. Aug <var data-var='date'>21</var>, <var data-var='time'>10:54</var> UTC Investigating - We are currently investigating an issue where users are unable to generate and edit applications using Mentor in the ODC Portal, due to the error OS-IDE-CONVERSATIONAL-50035. This issue is impacting multiple regions. Mentor in Studio remains functional. Our team is actively investigating the issue, and we will provide updates as more information becomes available.

Incident affecting Mentor in ODC Portal

Aug <var data-var='date'>13</var>, <var data-var='time'>11:21</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>16:56</var> UTC Identified - We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools. We will update you as soon as we have the website up and running.

Partial System outage

Aug <var data-var='date'>12</var>, <var data-var='time'>10:38</var> UTC Resolved - This incident has been resolved. The issue affecting the ODC Portal in the Asia Pacific (Singapore), Europe (Frankfurt), and US East (N. Virginia) regions has been fully addressed, and all services are now operating as expected. Aug <var data-var='date'>12</var>, <var data-var='time'>08:30</var> UTC Monitoring - A fix has been implemented to address the configuration issue affecting the ODC Portal in the Asia Pacific (Singapore), Europe (Frankfurt), and US East (Virginia) regions. We are now closely monitoring the platform to ensure application configurations are loading as expected and to confirm that all systems have fully recovered. Aug <var data-var='date'>12</var>, <var data-var='time'>07:37</var> UTC Update - We continue to investigate the issue affecting ODC in the Asia Pacific (Singapore, Sydney), Europe (Frankfurt), and US East (Virginia) regions. Customers continue to report errors when opening the Configuration tab. Our team is actively working to identify the root cause and will provide updates as more information becomes available. Aug <var data-var='date'>12</var>, <var data-var='time'>05:41</var> UTC Investigating - We are aware of an issue affecting ODC in the Asia Pacific (Singapore, Sydney), Europe (Frankfurt), and US East (Virginia) regions. Users impacted may see the application load and then fail when opening the Configuration tab, along with an error message: "Couldn't get IP filter group" (OS-APPC-60043). Our team is actively investigating and will provide updates as more information becomes available.

Issue Affecting Application Configuration in ODC Portal

Aug <var data-var='date'>11</var>, <var data-var='time'>07:54</var> UTC Resolved - The incident affecting sign-in and application access in the South America / São Paulo region has been resolved. All services are now fully operational. Aug <var data-var='date'>10</var>, <var data-var='time'>22:23</var> UTC Monitoring - A fix has been applied to address the issue affecting sign-in and application access for ODC in the South America / São Paulo region. Initial checks with affected users confirm that sign-in and application access have been restored. We are now monitoring the platform to ensure full recovery across all affected services, including ODC Studio and the ODC Portal. Aug <var data-var='date'>10</var>, <var data-var='time'>20:48</var> UTC Investigating - We are aware of an issue affecting ODC in the South America / São Paulo region. Users may be unable to sign in, and applications in production may be unavailable to end users. Access to ODC Studio and the ODC Portal may also be affected. Our team is currently investigating the cause and will provide updates as more information becomes available.

Incident affecting sign-in and application access on ODC

Aug <var data-var='date'> 7</var>, <var data-var='time'>08:34</var> UTC Resolved - This issue has been resolved. Following ongoing monitoring, no new occurrences of the issue have been reported. Applications in the Development Stage in Europe Central (Frankfurt) have been scaling up successfully without errors since our fix was implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:59</var> UTC Update - We are continuing to monitor the implemented fix, and no new occurrences have been reported. We will share our next status update by the end of the week. Jul <var data-var='date'>31</var>, <var data-var='time'>15:53</var> UTC Monitoring - We continue to monitor the fix implemented earlier this morning to ensure full recovery. Applications should scale up successfully with no errors now. Some latency (seconds) might still be noticed before they fully scale up. We will provide updates as more information becomes available. Jul <var data-var='date'>31</var>, <var data-var='time'>10:43</var> UTC Identified - We have identified the cause of the "upstream request timeout" error. Our team has implemented a fix and apps should once again scale up succesfully without errors. We continue to investigate the issue to ensure full recovery. The previously mentioned workaround of republishing your applications remains available during this period. We will provide updates as more information becomes available. Jul <var data-var='date'>31</var>, <var data-var='time'>08:31</var> UTC Investigating - We are aware of an issue affecting Applications in the Development Stage in Europe Central (Frankfurt). Applications may experience an "upstream request timeout" error, when scaling up. As a workaround, most applications will load after a few minutes. Republishing the application will also successfully scale it up within few minutes. Our team is currently investigating its cause. We will provide an update as soon as more details are available.

Incident affecting Applications in Development Stage in Europe Central

Jul <var data-var='date'>30</var>, <var data-var='time'>18:39</var> UTC Resolved - The 502 errors affecting the ODC Portal globally have been resolved. Between 15:19 and 15:59 UTC on July 30th, users experienced connectivity issues caused by a recent configuration change affecting header validation. The change has been reverted, and access to the ODC Portal has been fully restored. All services are now operating as expected. We apologise for any disruption caused and thank you for your patience.

502 Error Affecting ODC Portal Access Globally

Jul <var data-var='date'>23</var>, <var data-var='time'>09:06</var> UTC Resolved - We have successfully resolved the issue affecting ODC Personal Editions across multiple regions. Environments that were unable to wake from hibernation are now fully operational. All known affected customers have now been restored to service, and we confirm that services are operating as expected across all regions. We apologize for any disruption caused and thank you for your patience. Jul <var data-var='date'>21</var>, <var data-var='time'>22:36</var> UTC Update - Our team has deployed an automated fix to systematically restore affected Personal Edition environments. Recovery is now in progress across all regions. The fix should handle recovery automatically. We are actively monitoring restoration progress and will confirm full resolution once the process completes. We will provide updates as more information becomes available. Jul <var data-var='date'>21</var>, <var data-var='time'>09:31</var> UTC Update - We have identified a temporary workaround that may help affected users restore access while the fix continues to roll out: publishing an application in your Personal Edition may temporarily help wake it up. If you are currently unable to wake your environment, please try publishing an application. We will provide further updates as the deployment progresses. Jul <var data-var='date'>21</var>, <var data-var='time'>07:16</var> UTC Identified - Our team has identified a resolution and is actively rolling out a fix. During the deployment, symptoms may persist while the fix reaches all affected regions. We will provide updates as more information becomes available. Jul <var data-var='date'>21</var>, <var data-var='time'>02:13</var> UTC Investigating - We are aware of a recurrence of issues affecting Personal Editions on ODC in several regions (US East, Europe, and Asia Pacific). Following the resolution we announced yesterday, some users have reported that they are still experiencing difficulties waking their environments from hibernation. Our team is actively investigating this recurrence and working to identify the cause. We will provide updates as more information becomes available.

Recurrence of the incident affecting Personal Editions on ODC in several regions

Jul <var data-var='date'>20</var>, <var data-var='time'>17:37</var> UTC Resolved - This incident has been resolved. ODC Personal Editions are now operating normally. If you have not yet done so, please access your Personal Edition by clicking "Wake Up" in the ODC Portal. If you experience any issues, our support team is available to assist. Thank you for your patience. Jul <var data-var='date'>20</var>, <var data-var='time'>15:41</var> UTC Identified - The issue has been identified. There is a bug in the synchronization between internal systems that operate the wake-up process. We are now working on correcting this to allow Personal Editions to be woken up successfully. Jul <var data-var='date'>20</var>, <var data-var='time'>11:46</var> UTC Investigating - We are aware of an issue affecting Personal Editions on ODC in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland). Users are experiencing difficulties waking their environments from hibernation, with environments either returning to hibernated state or remaining indefinitely in the wake-up process. Our team is currently investigating its cause. We will provide an update as soon as more details are available.

Incident affecting Personal Editions on ODC in several regions

Jul <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> UTC Resolved - All customers impacted by this incident have been contacted and supported individually. While the Middle East region continues to be affected by the ongoing geopolitical situation and AWS continues to report the region as impacted, OutSystems has completed its direct response to every affected organization. The affected services remain flagged as a major outage while these conditions persist. Customers who need further assistance can contact OutSystems Support by raising a new ticket or continuing their existing case through Support Services. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:51</var> UTC Update - Most affected O11 Cloud customers in the Middle East (Bahrain) region have been mitigated, and overall stability has improved. The AWS outage remains ongoing. We are continuing to actively monitor AWS updates to ensure full service recovery. Further updates will be provided directly to affected users via their individual support tickets. Customers requiring additional assistance are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal. Mar <var data-var='date'>24</var>, <var data-var='time'>08:20</var> UTC Update - We are investigating reports of service disruption affecting O11 Cloud customer in the Middle East (Bahrain) region. We are currently reaching out to impacted customers directly and will provide further updates as more information becomes available. Mar <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC Update - Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are continuing tracking the recovery process of this incident to ensure a complete recovery. Going forward, updates will be delivered directly to affected users through their individual support tickets. Users who require further assistance with this event are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal. Mar <var data-var='date'>11</var>, <var data-var='time'>17:11</var> UTC Update - Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are closely tracking the progress and will provide further updates as more information becomes available. Mar <var data-var='date'>10</var>, <var data-var='time'>14:36</var> UTC Update - Recovery efforts for the Middle East (UAE) region remain ongoing as cloud infrastructure providers work to restore impacted services. We continue to track the recovery progress and will provide further updates as more information becomes available. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> UTC Update - Recovery efforts are still underway for the Middle East (UAE) as cloud services work to restore one of the affected areas. We are continuing to track the progress and will provide further updates as more information becomes available. Mar <var data-var='date'> 6</var>, <var data-var='time'>13:14</var> UTC Update - We are continuing to monitor the recovery of ODC services in the Middle East (UAE) as the underlying infrastructure issues are being addressed. We will provide further updates as soon as more information becomes available. Mar <var data-var='date'> 4</var>, <var data-var='time'>17:48</var> UTC Identified - Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available. Mar <var data-var='date'> 4</var>, <var data-var='time'>16:03</var> UTC Monitoring - Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:08</var> UTC Update - Recovery efforts are still being prioritized by AWS for this region, focusing on restoration of the impacted AWS Services. We are closely monitoring the situation and will provide further updates once they become available. Mar <var data-var='date'> 3</var>, <var data-var='time'>17:10</var> UTC Identified - The cause has been identified as a widespread infrastructure failure in the Middle East (UAE) affecting foundational AWS services. While recovery efforts are underway, ODC and other services in this region will remain unavailable until the underlying infrastructure is fully restored. We are closely monitoring the situation as it recovers and will provide further information once it becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:50</var> UTC Update - We are still continuing to monitor the investigation with AWS, as the recovery towards the impaired AWS Middle East (UAE) Region is still ongoing. While there have been significant improvements made so far, the estimated recovery time will take at least another day before power and connectivity can be restored. Mar <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> UTC Update - We continue to follow closely the investigation in partnership with AWS, towards the recovery of the Middle East (UAE) Region. At this point, we are expecting recovery to take at least a day given the significant efforts required. Until then, ODC and other services in this region will continue experiencing a total service outage. We continue to monitor the situation closely and will provide updates as more information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>09:31</var> UTC Update - We are investigating an issue affecting Outsystems Products in the Middle East (UAE) region. This disruption is related to the ongoing AWS service incident reported on March 1st. Users in this region are currently experiencing a total service outage in ODC, and all services are unavailable. We are monitoring the situation closely and will provide updates as more information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:59</var> UTC Investigating - We are currently investigating this issue. Mar <var data-var='date'> 1</var>, <var data-var='time'>21:43</var> UTC Monitoring - Our services have been fully restored, and the issue affecting our OutSystems customers has been mitigated. While the ongoing disruption reported by AWS continues, it is not expected to impact our customers at this time. We will continue to closely monitor the situation. If you experience any issues, please contact our Support team. For updates directly from AWS, please visit: https://health.aws.amazon.com/health/status Mar <var data-var='date'> 1</var>, <var data-var='time'>20:32</var> UTC Update - We are continuing to monitor the official AWS status page. At this time, AWS has informed customers that some may experience errors when performing certain network-related actions. AWS is actively implementing mitigation measures, and recovery is expected within the next few hours. Mar <var data-var='date'> 1</var>, <var data-var='time'>18:43</var> UTC Identified - AWS Team has identified the cause of the disruption affecting one availability zone in the Middle East (UAE) region. Power was temporarily shut down at the facility as a safety precaution. Restoration of power and connectivity may take several hours. Other availability zones in the region remain operational. We will provide further updates as more information becomes available. Mar <var data-var='date'> 1</var>, <var data-var='time'>16:33</var> UTC Investigating - We are currently experiencing service degradation in the Middle East (UAE) region due to connectivity and power issues within a major cloud provider (AWS). We are actively monitoring the situation and following updates from the official AWS status page. Our team is closely tracking recovery progress. We will provide further updates as more information becomes available.

Connectivity and Power Issues Detected in Middle East

Jun <var data-var='date'>30</var>, <var data-var='time'>18:22</var> UTC Resolved - The configuration issue affecting deployment pipeline stage ordering across multiple regions for ODC has been resolved. The fix has fully addressed both the primary issue identified on June 29th and a secondary edge case affecting users with custom environment names. Our team has completed the monitoring period, and all services are now operating as expected. We apologise for any disruption caused and thank you for your patience. Jun <var data-var='date'>30</var>, <var data-var='time'>14:05</var> UTC Monitoring - A fix has been implemented to address the configuration issue affecting deployment pipelines across multiple regions. We are now closely monitoring the platform to ensure application promotions are proceeding as expected and to confirm that all systems have fully recovered. Jun <var data-var='date'>30</var>, <var data-var='time'>08:56</var> UTC Identified - We are investigating a recurring issue where users are experiencing difficulties promoting applications through their deployment pipelines due to an incorrect ordering of deployment stages. This issue is currently affecting users across several regions. Our team is actively working to resolve the problem as quickly as possible and will provide updates as more information becomes available.

Recurring issue Deployment Stage Incorrectly Ordered on ODC Platform

Jun <var data-var='date'>29</var>, <var data-var='time'>18:07</var> UTC Resolved - The incident has been resolved. The fix has been successfully applied across all affected regions, and we have verified that deployment pipelines are now operating with the correct stage ordering. We received direct confirmation from affected customers and have seen no further reports since the fix was implemented. We apologise for any disruption caused and thank you for your patience. Jun <var data-var='date'>29</var>, <var data-var='time'>13:52</var> UTC Monitoring - We have applied a solution to resolve the configuration issue affecting deployment pipelines across multiple regions. We are now monitoring the platform closely to ensure that application promotions are functioning correctly and that all systems have fully recovered. Jun <var data-var='date'>29</var>, <var data-var='time'>11:21</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>10:43</var> UTC Update - We are continuing to work on implementing the fix for the configuration issue affecting deployment pipelines across multiple regions. While the mitigation actions are being executed, users may still experience issues promoting applications or see incorrect ordering in their deployment stages. We remain focused on resolving this as quickly as possible and will provide another update once the solution has been fully rolled out. Jun <var data-var='date'>29</var>, <var data-var='time'>07:46</var> UTC Identified - The root cause has been found and linked to a misconfigured code that was deployed recently, which was then used to update the environment configuration orders. Mitigation actions will be implemented soon. We appreciate your patience while the fix is being fully rolled out. Jun <var data-var='date'>29</var>, <var data-var='time'>04:28</var> UTC Investigating - We are currently investigating an issue where users are experiencing difficulties promoting applications through their deployment pipelines due to an incorrect ordering of deployment stages. This issue is affecting users across several regions. We are working to resolve the problem as quickly as possible and will provide updates as more information becomes available.

Deployment Stage Incorrectly Ordered on ODC Platform

Jun <var data-var='date'>25</var>, <var data-var='time'>12:31</var> UTC Resolved - This incident has been fully resolved. Services are now operating as expected, and users can successfully deploy their apps without encountering the previous error. Jun <var data-var='date'>25</var>, <var data-var='time'>11:36</var> UTC Monitoring - We have applied a fix for the deployment issue and are currently monitoring the system to ensure full recovery. Users in Asia Pacific (Singapore) and Europe (Frankfurt) should see services returning to normal, and we will provide a final update once stability is confirmed. Jun <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Identified - We have identified the root cause of the issue preventing application deployments and are actively working on a fix. Users in Asia Pacific (Singapore) and Europe (Frankfurt) may continue to experience failed deployments and encounter error message OS-BLD-40303 while the solution is being implemented. Jun <var data-var='date'>25</var>, <var data-var='time'>08:44</var> UTC Investigating - We are currently investigating an issue affecting users in Asia Pacific (Singapore) and Europe (Frankfurt). Affected users are experiencing failed application deployments to higher stages, accompanied by the error message OS-BLD-40303. Our team is actively working to resolve the issue, and we will provide further updates as they become available.

Incident affecting ODC app deployments

Jun <var data-var='date'>22</var>, <var data-var='time'>12:42</var> UTC Resolved - We are pleased to confirm that the incident has been resolved, and all services are now operating as expected. ODC users in the US East (N. Virginia) region should no longer experience issues accessing applications in the DEV stage or encounter "Upstream Request Timeout" errors. Jun <var data-var='date'>22</var>, <var data-var='time'>12:22</var> UTC Monitoring - We have applied a solution and are currently monitoring the situation to ensure a full recovery. ODC users in the US East (N. Virginia) region who were blocked from accessing applications in the DEV stage and encountering "Upstream Request Timeout" errors should see services returning to normal. Jun <var data-var='date'>22</var>, <var data-var='time'>11:37</var> UTC Investigating - We are currently investigating an issue affecting ODC users in the US East (N. Virginia) region. Users are experiencing issues accessing applications in the DEV stage and may encounter an "Upstream Request Timeout" error. Our team is actively working to resolve the issue, and we will provide updates as more information becomes available.

Incident affecting ODC applications in the DEV stage

May <var data-var='date'>25</var>, <var data-var='time'>13:37</var> UTC Resolved - This incident has been fully resolved, and the Count parameter in advanced SQL queries is now operating as expected. To ensure you benefit from this fix, please make sure you republish the affected application and deploy it to the affected stage if necessary. Thank you for your patience and understanding while we worked to resolve this matter. May <var data-var='date'>25</var>, <var data-var='time'>08:28</var> UTC Monitoring - A solution has been applied to resolve this issue. A republish of the application is required to fully apply the fix. We will continue monitoring this situation to ensure full recovery. May <var data-var='date'>23</var>, <var data-var='time'>08:07</var> UTC Update - We continue to make progress on the deployment of the fix affecting ODC services. During the final stages of the rollout and validation process, additional time was required before pipelines could be safely unfrozen and normal operations resumed. The updated estimated resolution time is now 11:00 UTC on May 25th. Users may continue to experience intermittent symptoms while mitigation and validation activities remain in progress. We are actively monitoring the situation and will continue to provide updates as additional information becomes available. May <var data-var='date'>22</var>, <var data-var='time'>23:31</var> UTC Update - We continue to deploy the fix for the issue affecting ODC and are seeing progress across the impacted services. Due to additional time required to complete the rollout safely and validate platform stability, the estimated resolution time has been updated to 07:00 UTC on May 23rd. Users may continue to experience intermittent symptoms while deployment activities are ongoing. We are closely monitoring the situation and will provide further updates as progress continues. May <var data-var='date'>22</var>, <var data-var='time'>18:58</var> UTC Update - We have identified the cause of the issue affecting ODC and a fix is currently being deployed. Users may continue to experience symptoms while the update is being implemented. We are monitoring the progress closely and aim to have the issue fully resolved by 00:00 UTC on May 23rd. May <var data-var='date'>22</var>, <var data-var='time'>14:58</var> UTC Identified - We have identified the cause of an issue affecting the Count parameter in advanced SQL queries. Customers may experience a runtime error (OS-BERT-60409 – Could not calculate the query count) and application crashes when using the Count parameter in advanced SQL queries. Additionally, we strongly recommend avoiding any redeployment or republishing of applications that use Advanced SQL in production until the issue is resolved, to prevent any potential unexpected behavior. Our team is actively working on a solution, and we will provide an update as soon as more details are available.

Incident: Error OS-BERT-60409 when using Count in Advanced Query across multiple regions

May <var data-var='date'>11</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been fully resolved, and Personal Environments in the N. Virginia region for O11 and ODC are now operating as expected. Thank you for your patience. May <var data-var='date'>11</var>, <var data-var='time'>07:29</var> UTC Update - Based on official feedback from AWS as of May 8th, the core issue impacting ODC is mitigated and the service is now operating normally. For O11 Personal Environments, while the primary issue is resolved, some customers might still face 504 errors or access issues. A small number of instances remain impaired and AWS continues to work to recover all affected remaining resources. We will continue to closely monitor the situation and we will provide further updates when available. May <var data-var='date'> 9</var>, <var data-var='time'>12:23</var> UTC Update - We have now confirmation from AWS that access is now being restored on the affected environments. We suggest that customers can start testing on their end. Some customers might still face 504 errors or access issues. We continue to closely monitor the situation and we will provide further updates when available. May <var data-var='date'> 8</var>, <var data-var='time'>23:19</var> UTC Update - We have identified the root cause of the issue as a hardware failure within the AWS US East (N. Virginia) datacenter. We are actively deploying mitigations and closely monitoring AWS's recovery progress, which is expected to take several hours. Users may continue to experience symptoms while these fixes are being fully implemented. May <var data-var='date'> 8</var>, <var data-var='time'>16:30</var> UTC Monitoring - We can now confirm that impact should only be perceived on O11 Personal Environments. AWS was able to identify that the issue was caused by a thermal event. Recovery might take several hours. We will continue to investigate this issue and closely monitoring the developments on the AWS investigations. May <var data-var='date'> 8</var>, <var data-var='time'>11:56</var> UTC Identified - We are currently investigating an issue affecting O11 Personal Environments and ODC in the N. Virginia region. Customers may experience a variety of symptoms, most notably service unavailability for O11 and login/publishing issues for ODC. The cause has been identified to an issue in the AWS datacenter. We will provide an update as soon as more details are available.

Incident affecting Personal Environments for O11 and ODC

Apr <var data-var='date'>21</var>, <var data-var='time'>10:19</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>05:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>04:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>21</var>, <var data-var='time'>03:37</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>02:36</var> UTC Investigating - We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools. We will update you as soon as we have the website up and running.

Apr <var data-var='date'>13</var>, <var data-var='time'>03:30</var> UTC Resolved - The cause of this incident has been found. A new deployment of the Identity Services relied on a database schema that had not yet been updated, resulting in service unavailability and authentication failures, affecting all ODC regions. A solution has been applied by rolling back the deployment. The incident is now resolved, and services are operating as expected. We have confirmed that user applications were not affected during this time. Apr <var data-var='date'>13</var>, <var data-var='time'>02:24</var> UTC Investigating - We are investigating an issue where users are unable to log into the ODC Portal. This issue is also impacting some functionality within ODC Studio. Affected users may encounter an error message stating they do not have the necessary permissions to see the content or that they cannot access the page. This incident is currently confirmed to be affecting all regions. We are working to identify the cause and will provide further updates as they become available.

Login Access Issue with ODC Portal

Mar <var data-var='date'>30</var>, <var data-var='time'>11:22</var> UTC Resolved - The issues affecting our services have been resolved, and all systems are now operating normally. We apologize for any disruption this may have caused to your workflows. Mar <var data-var='date'>29</var>, <var data-var='time'>02:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>29</var>, <var data-var='time'>01:06</var> UTC Investigating - We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools. We will update you as soon as we have the website up and running.

Mar <var data-var='date'>19</var>, <var data-var='time'>11:32</var> UTC Resolved - The incident is now resolved and login to ODC Portal and ODC Studio is operating as expected. The issue, which prevented a subset of users from logging in, was caused by a change intended to strengthen the email verification process. We have resolved the situation by rolling back to a previous version of the services and will perform a root cause analysis to prevent a recurrence in future releases. Mar <var data-var='date'>19</var>, <var data-var='time'>11:09</var> UTC Update - A solution has been applied by rolling back a recent deployment of Identity Services, and our logs indicate that the errors have ceased. We are still investigating the root cause of this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>09:46</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>09:35</var> UTC Investigating - We are currently investigating an issue affecting ODC. Users may experience errors when attempting to log into the ODC Portal and ODC Studio if they use External Identity Provider. Affected users are encountering the error message: "Email verification not supported / Email verification is not supported in the current Identity Provider. (OS-ID-BIZ-40302)". The current workaround is to reactivate the built-in identity provider. Please contact Support if you want to implement this option. Our team is actively working to identify the cause and restore full functionality.

Incident affecting ODC Portal and ODC Studio

Mar <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> UTC Resolved - This incident has been fully resolved and application access in ODC Portal is now operating as expected. Thank you for your patience. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:39</var> UTC Identified - We have identified the cause of the issue affecting the viewing of application details. A recent configuration update created a validation mismatch between the ODC Portal and the underlying service. We are now working to revert this change to restore normal functionality. While we apply this fix, users may still encounter error OS-CFGM-40060 when accessing the View App detail page. We will provide further updates as the resolution progresses. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:09</var> UTC Investigating - We are investigating an issue where users are experiencing errors when attempting to view application details within the ODC Portal. Specifically, users may encounter error code OS-CFGM-40060 during this process. Due to this behavior, users are unable to view or modify application configurations, which may prevent necessary updates or fixes to their applications. Our team is working to identify the cause and will provide further updates as they become available.

Incident affecting app access in ODC Portal

Jan <var data-var='date'>30</var>, <var data-var='time'>12:43</var> UTC Resolved - This incident has been fully resolved and the applications login is now operating as expected. Thank you for your patience. Jan <var data-var='date'>30</var>, <var data-var='time'>12:21</var> UTC Identified - The cause of this issue has been identified and our team is currently working on a resolution. Users may continue to experience login failures while our team works on developing a fix. Jan <var data-var='date'>30</var>, <var data-var='time'>10:05</var> UTC Update - We are continuing to investigate this incident. Our technical teams are actively working to identify the root cause, and we will provide further information as soon as it becomes available. We appreciate your patience as we work toward a resolution. Jan <var data-var='date'>30</var>, <var data-var='time'>01:28</var> UTC Update - We have confirmed that no additional users are being impacted at this time. Our team is continuing to investigate the situation to determine the full scope and cause. Jan <var data-var='date'>29</var>, <var data-var='time'>20:00</var> UTC Investigating - We are investigating an issue in ODC affecting users in Europe (Frankfurt), Europe (London), and Israel (Central). Affected users may experience login failures when attempting to access their applications. Our team is currently working to address the situation.

Incident affecting logins in Europe (Frankfurt), Europe (London), and Israel (Central)

Jan <var data-var='date'>27</var>, <var data-var='time'>18:20</var> UTC Resolved - The incident affecting the ODC Mentor has been resolved, and all services are now operating normally. On January 27th, ODC Mentor experienced a service disruption. This was caused by an outage with an external cloud provider. We mitigated the impact by implementing infrastructure changes to bypass the affected provider services. Jan <var data-var='date'>27</var>, <var data-var='time'>15:22</var> UTC Update - While we await updates from our infrastructure provider, our teams are actively developing a fallback plan to mitigate the impact, through a non-affected region to restore functionality. Jan <var data-var='date'>27</var>, <var data-var='time'>14:53</var> UTC Update - We continue to investigate Mentor's unavailability for users in EMEA and APAC-based regions. We will provide an update as soon as more details are available. Jan <var data-var='date'>27</var>, <var data-var='time'>13:23</var> UTC Update - As per additional investigation from our team, we detected that Mentor is unavailable for users in EMEA and APAC-based regions. We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>12:53</var> UTC Investigating - We are currently investigating an issue where Mentor is unavailable for users in Asia Pacific (Singapore) and Europe (Frankfurt). This disruption is due to an underlying service outage with an external provider and may also impact users in other regions that rely on these services. Our team is actively working to address the situation.

Incident affecting Mentor

Jan <var data-var='date'>22</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been fully resolved and the 1-Click Publish feature is now operating as expected. Thank you for your patience. Jan <var data-var='date'>22</var>, <var data-var='time'>16:19</var> UTC Monitoring - A solution has been applied to resolve this issue. We are now monitoring to ensure full recovery. Jan <var data-var='date'>22</var>, <var data-var='time'>15:29</var> UTC Investigating - We are aware of an issue affecting 1-Click Publish feature in Europe Central region (Frankfurt). Customers in this region may experience a build timeout in publish operations. Our team is currently investigating its cause. We will provide an update as soon as more details are available

Incident affecting 1CP operations in Europe Central region (Frankfurt)

Jan <var data-var='date'>16</var>, <var data-var='time'>14:35</var> UTC Resolved - This incident is now fully resolved. If you continue to experience issues, please follow the steps shared in our previous communication. Thank you for your patience and understanding. Jan <var data-var='date'>16</var>, <var data-var='time'>12:37</var> UTC Monitoring - A solution has been applied to resolve the issue. Customers who are still experiencing problems with newly configured custom domains should follow these steps: 1. Delete the affected custom domain in the ODC Portal. 2. Remove the corresponding CNAME entries from your DNS provider and wait ~5 minutes. 3. Recreate the custom domain in ODC Portal and add the new CNAME records. 4. Once the status shows Active, try logging in again. If you continue to experience issues after following these steps, please contact us via Support Portal. We will continue monitoring the situation to ensure full recovery and will provide updates if any further action is required. Jan <var data-var='date'>16</var>, <var data-var='time'>11:46</var> UTC Identified - The cause of the issue has been identified, and a solution is being applied. Customers may still experience an “invalid redirect URI” error when attempting to log in to an application using a newly configured custom domain. Our team is actively working on the solution. We will provide an update once more details are available. Jan <var data-var='date'>16</var>, <var data-var='time'>10:13</var> UTC Investigating - We are aware of an issue where customers are unable to log into applications. Customers may encounter an “invalid redirect URI” error when attempting to log in to an application using a newly configured custom domain. Our team is currently investigating the cause of this issue and will provide updates as more information becomes available.

Incident affecting login via custom domains

Dec <var data-var='date'> 8</var>, <var data-var='time'>15:46</var> UTC Resolved - This incident has been fully resolved, and Application Publishing is now operating as expected. Thank you for your patience. Dec <var data-var='date'> 8</var>, <var data-var='time'>13:36</var> UTC Investigating - We are aware that the issue affecting application deployments continues for deployments to stages other than Development. Customers may experience failed application deployments when deploying to these stages. Our team is currently investigating its cause. We will provide an update as soon as more details are available.

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Incident affecting Mentor in ODC Portal

Partial System outage

Issue Affecting Application Configuration in ODC Portal

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Incident affecting Mentor in ODC Portal

Partial System outage

Issue Affecting Application Configuration in ODC Portal

Incident affecting sign-in and application access on ODC

Incident affecting Applications in Development Stage in Europe Central

502 Error Affecting ODC Portal Access Globally