Sep <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:41</var> CDT Scheduled - OttoLearn will be undergoing database maintenance on Tuesday, September 8th, from 8:00 AM to 8:30 AM CT. The platform will be taken offline for this duration. Thank you for your patience and understanding.

OttoLearn Maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>13:16</var> CST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>18</var>, <var data-var='time'>13:14</var> CST Scheduled - We wish to inform you about upcoming maintenance to the OttoLearn Special Projects Servers Sunday, March 9, from 12:00 AM to 12:00 PM Central Time (12 hours). This adjustment is necessary as we are implementing larger infrastructure updates that require an extended downtime. To minimize disruption for you and your users, we have scheduled the maintenance to begin during off-hours. During this time, OttoLearn's Special Projects servers pertaining to integrations or other data syncs will be completely unavailable. The main platform of OttoLearn and its availability to Admins and Users will remain. If you have any questions or need assistance, please don’t hesitate to reach out to us at success@neovation.com.

OttoLearn Integrations Infrastructure Maintenance

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:55</var> CDT Resolved - We've resolved the issue, and OttoLearn is now back to full functionality. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:44</var> CDT Investigating - We are currently investigating an issue with OttoLearn that is causing degraded performance issues. Our team is actively working to resolve this issue.

OttoLearn Degraded Performance

Jun <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>08:52</var> CDT Scheduled - Our next release is on Tuesday June 4th, and is scheduled to take place from 8:00 AM to 11:00 AM Central time. During this period, you may experience slower performance.

Scheduled Maintenance - June 4th, 2024

Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>11</var>, <var data-var='time'>10:08</var> CDT Scheduled - OttoLearn will be undergoing database maintenance on Tuesday, April 23rd, from 8:00 AM to 10:00 AM CT. We do not expect any downtime, but there may be degraded performance during this time.

Dec <var data-var='date'>15</var>, <var data-var='time'>08:59</var> CST Resolved - The analytics data has been fully restored and verified. This issue is now resolved. Dec <var data-var='date'>14</var>, <var data-var='time'>16:41</var> CST Update - There have been no new reports or discovering of issues or discrepancies. We will be continuing to monitor the analytics data, and provide another update on Friday, December 15th, 2023. Dec <var data-var='date'>13</var>, <var data-var='time'>16:06</var> CST Update - We are continuing to monitor the analytics data for any issues or discrepancies. We will provide another update on Thursday, December 14th, 2023. Dec <var data-var='date'>12</var>, <var data-var='time'>08:55</var> CST Monitoring - The analytics data has been restored, and our team is monitoring the update to ensure there are no remaining issues. Dec <var data-var='date'>11</var>, <var data-var='time'>15:04</var> CST Update - We have successfully applied a fix for the missing analytics data today. The missing data will be restored for Tuesday, December 12th, 2023. We will provide an update once we have confirmed the data has been restored. Dec <var data-var='date'> 8</var>, <var data-var='time'>16:17</var> CST Update - We have isolated the root cause of this issue which prevents new records from being written to analytics database tables. A solution has been established by reconfiguring the database tables. We plan to have the solution ready for Monday, December 11th, 2023, and the rebuilding of missing data will then be completed by Tuesday, December 12th, 2023. An update will be provided on Monday regarding deployment of the fix to the analytics databases. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:21</var> CST Update - We are still working towards a solution to this issue, and have more detailed information regarding the impact of this: - Activity History, Learner Engagement, Assignment in Mastery, and Knowledge Gap and Lift show '0' - Automated daily data exports that feed into external data visualization tool are impacted, which includes PowerBI - Weekly Summary emails will have inaccurate data Dec <var data-var='date'> 5</var>, <var data-var='time'>15:43</var> CST Identified - We have identified an issue where the analytics data is not populating and will display as '0'. This impacts the Analytics page, emails, and PowerBI reporting. The Organization Data export feature is not impacted by this issue. We will provide updates as we progress towards a solution to this issue.

Analytics Data Missing

Oct <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>14:40</var> CDT Scheduled - We will be performing maintenance to OttoLearn's search functionality. During this maintenance period, search queries will be degraded. The maintenance period will be on Monday, October 23rd, 2023, beginning at 6:00 AM CT, and will have a duration of 1 hour.

OttoLearn Search

Oct <var data-var='date'>16</var>, <var data-var='time'>09:30</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>07:30</var> CDT Scheduled - We will be performing database maintenance, during this time OttoLearn will be unavailable. The maintenance will be on October 16th, 2023, beginning at 7:30 AM CT for a duration of 2 hours.

Aug <var data-var='date'>14</var>, <var data-var='time'>09:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>15:53</var> CDT Scheduled - We will be performing maintenance to OttoLearn on Monday, August 14th, 2023. The maintenance period will begin at 7:00 AM CT and end at 9:00 AM CT. During this time there will be no access to any OttoLearn components.

Aug <var data-var='date'> 9</var>, <var data-var='time'>11:42</var> CDT Resolved - The content search functionality is fully operational again, and all content updates have been fully indexed. Aug <var data-var='date'> 8</var>, <var data-var='time'>09:03</var> CDT Identified - We identified an issue with our content search which caused the service to go offline at 3:00 PM CT yesterday (Aug. 7) for approximately 30 minutes. The content search service is now back online in read-only mode. This means that any updates to content that occurred as of 3:00 PM CT yesterday will not be reflected in the search results. This does not impact the availability of content to learners. We will provide further updates as they become available while we work to fully restore the search functionality.

Content Search Degraded Performance

Mar <var data-var='date'>31</var>, <var data-var='time'>08:37</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>07:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>08:27</var> CDT Scheduled - We will be performing maintenance to the OttoLearn content search on Friday, March 31st, 2023. The maintenance period will begin at 7:30 AM CT and is expected to be completed at 9:00 AM CT. During this time the search function may be degraded or temporarily offline for both Learners and Admins.

OttoLearn Content Search Maintenance

Feb <var data-var='date'>27</var>, <var data-var='time'>09:30</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>27</var>, <var data-var='time'>07:30</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>09:54</var> CST Scheduled - We will be performing maintenance to the OttoLearn content search on Monday, February 27th, 2023. The maintenance period will begin at 7:30 AM CT. During this time the search function may be degraded or temporarily offline for both Learners and Admins. Thank you for your patience!

Feb <var data-var='date'>20</var>, <var data-var='time'>12:21</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CST Investigating - We are currently investigating an issue where inbound emails to support@smarteru.com are not being delivered. We hope to have an update soon, and resolve this as soon as possible.

Support Desk Emails Undeliverable

Feb <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>17:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>14:13</var> CST Scheduled - The OttoLearn Support email will be undergoing maintenance on Sunday, February 19th, 2023. The maintenance period will start at 5:00 PM CT. During this time the contact email support@ottolearn.com will be unavailable and sent emails will receive a bounce back message. Thank you for your patience.

Support Email Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>08:29</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>07:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>25</var>, <var data-var='time'>15:22</var> CDT Scheduled - We will be performing maintenance to OttoLearn on Thursday, October 27th. The maintenance period will begin at 7:30 AM CT. During this time the search function will not be operational. Thank you for your patience.

Jul <var data-var='date'>17</var>, <var data-var='time'>20:43</var> CDT Resolved - We have successfully corrected the SSL certificate issue that impacted connectivity. Desktop web browsers will connect securely now, and mobile apps will load organizations normally. This incident is now resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>20:06</var> CDT Identified - OttoLearn is experiencing an SSL certificate issue causing an insecure connection message to be displayed when accessing any organization through a desktop web browser, and a blank screen on mobile apps. Accessing through a mobile app is unavailable at this time, and only an insecure connection is possible on a desktop web browser. We have identified the cause of this issue, and are working to have it resolved as soon as possible. We will provide updates as they become available, and when a resolution is in place.

OttoLearn Connectivity Issue

Jun <var data-var='date'>15</var>, <var data-var='time'>12:54</var> CDT Resolved - Our development team has successfully implemented a resolution for the OKTA single sign-on login issue. Affected iOS app users will no longer receive an error upon logging in, and the issue is now resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>09:45</var> CDT Identified - We have identified an issue with OKTA single sign-on that is preventing users of the iOS app from logging in. Affected iOS app users will receive a '400 Bad Request' error when attempting to log in. Our development team is working on correcting the issue, and we will provide further updates as they become available.

OKTA Single Sign-on Login Issue on iOS App

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> CDT Resolved - We have successfully resolved the issue causing delays with the Engagement Summary and performance has been restored. Mar <var data-var='date'>31</var>, <var data-var='time'>09:36</var> CDT Identified - We have identified an issue with the Engagement Summary which may cause a delay in receiving the data. We are working to have a resolution in place as soon as possible, and will provide updates as they become available.

OttoLearn Engagement Summary Delay

Dec <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> CST Resolved - Content searching has been fully restored. Dec <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> CST Monitoring - We have restored content searching on the Admin and Learner clients. Newly added/updated content will be resolved when searching. We will be monitoring the situation to ensure stability. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> CST Identified - We identified an issue with the service that provides content searching on the Admin and Learner clients. Existing content will be resolved when searched for, however, any new or updated content will not be found. Our development team is working on a way to rebuild the index so it will be up-to-date. We will provide updates as they become available.

Content Search Index Not Updating

Dec <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> CST Resolved - We have restored connectivity for the affected organizations. Dec <var data-var='date'> 7</var>, <var data-var='time'>10:27</var> CST Investigating - We are investigating reports of connectivity issues for users in some organizations. We will provide updates as more information is made available.

Connectivity Issue

Nov <var data-var='date'>22</var>, <var data-var='time'>14:07</var> CST Resolved - The connectivity issue has been corrected and services have been stable while we monitored the situation. The issue is now resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>11:05</var> CST Monitoring - Our development team has successfully restored connectivity. We will be monitoring the situation to ensure connectivity is fully restored. Nov <var data-var='date'>22</var>, <var data-var='time'>11:00</var> CST Identified - We have identified an issue with connectivity that causes an error when accessing organizations. Our development team are working to restore connectivity. We will provide updates as they become available.

Connectivity Issues

Nov <var data-var='date'>17</var>, <var data-var='time'>14:25</var> CST Resolved - We have resolved the issue that caused the missing media files, and have contacted all affected clients. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:35</var> CDT Identified - We have identified the scope of affected accounts with missing media files, and are working through these accounts to restore the missing content. We are reaching out to Administrators of the affected accounts with more details, and we will continue to provide updates as they become available. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> CDT Investigating - We have identified an issue with media files not displaying on the Admin and Learner sides of OttoLearn. Our team is investigating the issue, and we will provide updates as soon as possible.

Media Files Not Displaying

Dec <var data-var='date'>18</var>, <var data-var='time'>15:49</var> CST Resolved - This incident has now been resolved, and the learner side of OttoLearn can now be accessed through Internet Explorer again. Please reach out to support@ottolearn.com if you have any questions. Dec <var data-var='date'>18</var>, <var data-var='time'>13:31</var> CST Investigating - We are currently investigating an issue that is causing loading issues on the learner side when accessing through Internet Explorer.

Learner Side Loading Issue - Internet Explorer

Dec <var data-var='date'>11</var>, <var data-var='time'>18:17</var> CST Resolved - This incident has now been resolved, and the historical analytics charts are displaying correct data again. Please reach out to support@ottolearn.com if you have any questions. Dec <var data-var='date'>10</var>, <var data-var='time'>11:46</var> CST Investigating - We are currently investigating an issue on the admin side of OttoLearn that is causing some of the historical analytics charts loading no data.

Historical Analytics Charts Loading No Data

Nov <var data-var='date'>10</var>, <var data-var='time'>21:00</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>20:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>09:04</var> CST Scheduled - We will be undergoing database maintenance at this time

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