Jul <var data-var='date'>11</var>, <var data-var='time'>18:15</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>19:12</var> PDT Scheduled - We will be performing maintenance on the OTOY Forums on July 11th, 2026 18:00-18:30 PST. During this time the Forums will be unavailable.

OTOY Forums Scheduled Maintenance

Apr <var data-var='date'>27</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>12:12</var> PDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>27</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>10:17</var> PDT Scheduled - Notice of Upcoming Change to Authentication Service On April 27, 2026 at 19:00 UTC, we will be updating our core authentication service, account.otoy.com, to use static IP addresses. Most customers will not need to take any action. This change is not expected to affect normal use of the service. Action is only needed if you access our systems from a restricted network, such as one that uses a corporate firewall or other IP-based access controls. If that applies to your setup, please use the option below that matches how your access is managed: For organizations that manage access through a firewall or IP allowlist/whitelist Please add the following IP addresses to your allowlist before the scheduled change: 3.33.213.211 75.2.18.158 For users who follow the OctaneRender Whitelisting guide to configure access from their local machine Please review the latest instructions here: https://docs.otoy.com/standaloneSE/AuthenticationandInternetAccess.html We recommend making any necessary updates before the maintenance window to help avoid disruption to sign-in and authentication access.

Static IP change for OTOY SSO

Jan <var data-var='date'>26</var>, <var data-var='time'>15:04</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>11:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>19</var>, <var data-var='time'>16:36</var> PST Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com) from January 26, 2026 19:00 UTC - 23:00 UTC. During this time, we expect that the system will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Scheduled maintenance on OTOY SSO

Oct <var data-var='date'> 8</var>, <var data-var='time'>11:56</var> PDT Resolved - We have identified and corrected the problem. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> PDT Investigating - Our alarms have detected an elevated level of errors in the account system (account.otoy.com), we are currently investigating the cause.

Account system degraded performance

Oct <var data-var='date'> 3</var>, <var data-var='time'>11:34</var> PDT Resolved - OctaneLive continues to operate normally, this outage will be closed out shortly. Oct <var data-var='date'> 3</var>, <var data-var='time'>10:41</var> PDT Monitoring - All alarms have cleared, we're continuing to monitor Oct <var data-var='date'> 3</var>, <var data-var='time'>10:37</var> PDT Update - We're observing OctaneLive latency returning to normal and are continuing to monitor recovery Oct <var data-var='date'> 3</var>, <var data-var='time'>10:36</var> PDT Identified - We have identified a probable cause for the outage and are applying mitigations Oct <var data-var='date'> 3</var>, <var data-var='time'>08:42</var> PDT Investigating - OctaneLive is currently experiencing extremely high latency, this is causing authentication failures when starting OctaneRender. We are investigating the issue and will provide updates

OctaneLive outage

Sep <var data-var='date'>15</var>, <var data-var='time'>18:16</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:33</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from September 15, 2025 20:00 UTC - 24:00 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Scheduled maintenance on OTOY SSO, ORC, and RNDR

Apr <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>18:35</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com) from April 9, 2025 16:45 UTC - 18:45 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Mar <var data-var='date'>24</var>, <var data-var='time'>17:05</var> PDT Completed - The scheduled maintenance has been completed, except for the SSO database. The maintenance will be rescheduled for SSO (OTOY Account System). Mar <var data-var='date'>24</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>11:44</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from March 24, 2025 20:00 UTC - 22:00 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Aug <var data-var='date'>29</var>, <var data-var='time'>18:34</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>18:34</var> PDT Update - The issue has been identified and resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>14:15</var> PDT Investigating - We are currently experiencing issues with email delivery and are investigating the cause. Emails such as ORC and RNDR status updates, account information or password resets may not be sent at present.

Email delivery problems

May <var data-var='date'>29</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>15:58</var> PDT Scheduled - We will be performing maintenance on OctaneLive (OctaneRender Authentication Servers) and render.otoy.com (OctaneRender Shop & Forums) from May 29, 2024 19:00 - 20:00 UTC (12:00-13:00 PST). Affected services will continue to operate throughout the maintenance period, however short outages of 5-10 minutes may occur. It is recommended to activate OctaneRender prior to the start of this maintenance period and avoid closing the application until the end of the maintenance period, if possible.

OctaneLive (OctaneRender Authentication Servers), render.otoy.com (OctaneRender Shop & Forums)

Mar <var data-var='date'>28</var>, <var data-var='time'>14:55</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>13:47</var> PDT Verifying - Maintenance for the OTOY Account System has been completed. We will continue to monitor. Mar <var data-var='date'>28</var>, <var data-var='time'>13:01</var> PDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>13:00</var> PDT Update - Scheduled maintenance on the OTOY Account System is in progress. Mar <var data-var='date'>28</var>, <var data-var='time'>12:00</var> PDT Update - Scheduled maintenance will continue on the OTOY Account System in 1 hour. Mar <var data-var='date'>27</var>, <var data-var='time'>17:34</var> PDT Update - RNDR maintenance was completed at 2:45PM Pacific. ORC maintenance was completed at 4:00PM Pacific. SSO (OTOY Account System) maintenance is delayed and will be completed during the same window tomorrow. Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>14:35</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from March 27, 2024 20:00 UTC - 22:00 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Jun <var data-var='date'> 5</var>, <var data-var='time'>21:38</var> PDT Resolved - We have not identified any AliPay payment issues encountered after we re-enabled AliPay payment processing. If you encounter any payment issues, please contact our support team at help@otoy.com Jun <var data-var='date'> 5</var>, <var data-var='time'>19:14</var> PDT Monitoring - We have confirmed with our payment provider that the issue on their end has been resolved, and have re-enabled AliPay payment processing. We are continuing to monitor AliPay payments, and we recommend that you report any further issues using AliPay to our support team at help@otoy.com Jun <var data-var='date'> 1</var>, <var data-var='time'>00:59</var> PDT Identified - We have confirmed that there is an ongoing API outage with our payment processor, it is not yet known when this issue will be resolved on their end. Jun <var data-var='date'> 1</var>, <var data-var='time'>00:34</var> PDT Investigating - We are currently investigating an issue with AliPay payment processing, and have temporarily disabled this payment method. At this time we believe this issue to be on our Payment Providers end, we will update this page as soon as we have further information.

AliPay Payment Processing Outage

Dec <var data-var='date'> 6</var>, <var data-var='time'>14:27</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 6</var>, <var data-var='time'>14:05</var> PST Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:31</var> PST Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from December 6, 2022 21:00 UTC - 22:00 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Oct <var data-var='date'>30</var>, <var data-var='time'>18:15</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>17:22</var> PDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>30</var>, <var data-var='time'>16:56</var> PDT Update - Some maintenance tasks are taking longer to complete than expected, we will provide further updates as needed. Oct <var data-var='date'>30</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>20</var>, <var data-var='time'>20:25</var> PDT Scheduled - We will be performing maintenance on OctaneLive (OctaneRender Authentication Servers) and render.otoy.com (OctaneRender Shop & Forums) from October 30, 2022 23:00 UTC - October 31, 2022 00:00 UTC. Affected services will continue to operate throughout the maintenance period, however short outages of 1-5 minutes are expected. It is recommended to activate OctaneRender prior to the start of this maintenance period and avoid closing the application until the end of the maintenance period, if possible. Please contact help@otoy.com for further information.

Scheduled Maintenance on OctaneLive & render.otoy.com

Sep <var data-var='date'>20</var>, <var data-var='time'>03:44</var> PDT Resolved - Monitoring has confirmed that the mitigation measures have been effective, and all requests are now succeeding. We will continue to monitor for any further issues, however if you continue to experience issues please contact us at help@otoy.com Sep <var data-var='date'>20</var>, <var data-var='time'>03:06</var> PDT Monitoring - We have identified a performance issue related to our primary licensing database and have implemented mitigation steps to resolve the issue. We are continuing to monitor for any further issues. Sep <var data-var='date'>20</var>, <var data-var='time'>02:54</var> PDT Identified - There has been a significant increase in the number of failed requests, however at this time roughly 80% of requests are still being processed successfully. We are continuing to investigate. Sep <var data-var='date'>20</var>, <var data-var='time'>02:47</var> PDT Investigating - We are currently investigating this issue.

OctaneLive Outage

Sep <var data-var='date'> 7</var>, <var data-var='time'>20:18</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>19:47</var> PDT Update - We have received no further reports of DNS issues in the last 30 minutes, however we are continuing to monitor our support tickets for further instances of this issue. Sep <var data-var='date'> 7</var>, <var data-var='time'>18:59</var> PDT Monitoring - A recent change to our DNS records has resulted in an increase of DNS resolution issues for the octanerender.com domain, you may need to flush your DNS cache to clear the invalid records. (On Windows: "ipconfig /flushdns") Alternatively, you may need to update your DNS server to `1.1.1.1` if your DNS provider has continued to cache the stale DNS records past the configured TTL.

Increase in OctaneLive DNS Resolution Issues

Sep <var data-var='date'> 1</var>, <var data-var='time'>13:26</var> PDT Resolved - This incident has been resolved. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact help@otoy.com Sep <var data-var='date'> 1</var>, <var data-var='time'>13:10</var> PDT Update - We have identified no further issues at this time. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:45</var> PDT Monitoring - We have resolved the issue with the load-balancer, and are continuing to monitor for any further issues. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact help@otoy.com Sep <var data-var='date'> 1</var>, <var data-var='time'>12:25</var> PDT Identified - An issue with the load-balancer for octanerender.com has been identified and we have taken steps to mitigate the impact. Please note that some macOS builds of OctaneRender may continue to be unavailable while we troubleshoot this issue. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again.

OctaneRender Outage

Aug <var data-var='date'>24</var>, <var data-var='time'>21:00</var> PDT Resolved - Shortly before this incident was logged we identified an intermittent increase in errors in an internal component of our licensing system, however this issue was misidentified and was believed to have no impact on customers. However, upon further investigation triggered by a report from a customer, we identified that the impact of this issue was more significant than expected. We immediately began implementing steps to mitigate the impact of this issue at that time. At this time we believe there to be no further impact, if you are still encountering issues please report them to help@otoy.com Aug <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT Monitoring - We have identified and mitigated an issue that is causing intermittent licensing errors, and are currently investigating further.

Increased OctaneLive API Errors

Jul <var data-var='date'>12</var>, <var data-var='time'>17:58</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>17:29</var> PDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>12</var>, <var data-var='time'>17:05</var> PDT Update - The core authentication system and ORC are online. RNDR is delayed, but will be finished shortly. Jul <var data-var='date'>12</var>, <var data-var='time'>16:03</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>12</var>, <var data-var='time'>15:06</var> PDT Update - Maintenance will begin as scheduled at the top of the hour. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:38</var> PDT Update - This scheduled maintenance has been rescheduled to July 12, 2022 23:00 UTC - July 13, 2022 00:00 UTC. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:06</var> PDT Update - The scheduled maintenance is being postponed until next week. Please stay tuned for updates. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:32</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from July 6, 2022 23:00 UTC - July 7, 2022 00:00 UTC. Any application requiring authentication will be affected by this maintenance. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Dec <var data-var='date'>22</var>, <var data-var='time'>05:52</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>05:42</var> PST Monitoring - Render.otoy.com has been migrated to another AZ and is now back online. We are continuing to monitor for any further issues. Dec <var data-var='date'>22</var>, <var data-var='time'>05:30</var> PST Update - AWS has identified that a power outage caused the underlying issue that is affecting render.otoy.com, and is in the process of restoring power to the affected systems. Dec <var data-var='date'>22</var>, <var data-var='time'>04:41</var> PST Identified - We have identified that this service is being impacted by an AWS outage in the US-EAST-1 Region. Please note that OctaneRender License servers are not affected by this outage, although you will be unable to access the account area to unlock licenses. Dec <var data-var='date'>22</var>, <var data-var='time'>04:32</var> PST Investigating - We are currently investigating this issue.

Render.otoy.com Outage

Dec <var data-var='date'>12</var>, <var data-var='time'>10:09</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>10:06</var> PST Monitoring - A fix has been implemented and we are monitoring the results.

OTOY.com unreachable

Jun <var data-var='date'> 8</var>, <var data-var='time'>04:46</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>03:58</var> PDT Monitoring - A fix has been implemented by our CDN provider and we are monitoring for any further issues. Jun <var data-var='date'> 8</var>, <var data-var='time'>03:31</var> PDT Update - Updating list of affected components. Jun <var data-var='date'> 8</var>, <var data-var='time'>03:31</var> PDT Update - Updating list of affected components. Jun <var data-var='date'> 8</var>, <var data-var='time'>03:01</var> PDT Identified - We are currently experiencing an issue with our CDN provider that is affecting our SSO Sign-in system and OctaneRender's LiveDB. Please note that this issue does not affect OctaneRender licensing, and the impact on our SSO system is only cosmetic in nature and is still functional. For further information, please check the related incident Report on Fastly's statuspage here: https://status.fastly.com/incidents/vpk0ssybt3bj

CDN Outage affecting SSO sign-in system and Octane LiveDB

May <var data-var='date'>10</var>, <var data-var='time'>17:45</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>17:22</var> PDT Scheduled - We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.otoy.com) on May 10 2021 - 22:00 UTC. During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period. Further information regarding OctaneRender Authentication during the maintenance period: To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above) Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.

Apr <var data-var='date'>28</var>, <var data-var='time'>19:16</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>17:46</var> PDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>28</var>, <var data-var='time'>17:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>16:11</var> PDT Scheduled - We will be performing maintenance on render.otoy.com and OctaneLive on April 29 2021 - 00:00 UTC. We anticipate the maintenance to last no longer than 45 minutes, during which time our payment system & the customer area may be unavailable. Please note that OctaneRender activation will be unaffected by this maintenance.

Server Maintenance 2021-04-29 00:00 UTC

Apr <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> PDT Resolved - We have identified and resolved a server-side issue that has impacted login flows for some OTOY services, including our shop page.

Is OTOY down?

OTOY status is UP

Lastest published events

OTOY Forums Scheduled Maintenance

Static IP change for OTOY SSO

Scheduled maintenance on OTOY SSO

OTOY Services, Components and Regions

Recent OTOY events

OTOY Forums Scheduled Maintenance

Static IP change for OTOY SSO

Scheduled maintenance on OTOY SSO

Account system degraded performance

OctaneLive outage

Scheduled maintenance on OTOY SSO, ORC, and RNDR