Sep <var data-var='date'>14</var>, <var data-var='time'>14:49</var> PDT Resolved - This has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>14:49</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>14</var>, <var data-var='time'>14:17</var> PDT Monitoring - Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability. Sep <var data-var='date'>14</var>, <var data-var='time'>13:48</var> PDT Identified - Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team. Sep <var data-var='date'>14</var>, <var data-var='time'>13:18</var> PDT Investigating - Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.

Analytics not loading / spinning wheel / query failed

Sep <var data-var='date'>11</var>, <var data-var='time'>07:49</var> PDT Resolved - This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption Sep <var data-var='date'>11</var>, <var data-var='time'>07:32</var> PDT Monitoring - The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability Sep <var data-var='date'>11</var>, <var data-var='time'>07:26</var> PDT Identified - The issue has been identified and a remediation measure is being applied Sep <var data-var='date'>11</var>, <var data-var='time'>07:24</var> PDT Investigating - We are investigating the Orum dialer not working for users

Orum Dialer Not Working

Sep <var data-var='date'>10</var>, <var data-var='time'>14:57</var> PDT Resolved - This incident has been resolved Sep <var data-var='date'>10</var>, <var data-var='time'>14:50</var> PDT Monitoring - Monitoring - The third-party provider has initiated service restoration, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected. Sep <var data-var='date'>10</var>, <var data-var='time'>14:19</var> PDT Identified - Identified - We have identified the cause of the behavior preventing analytics queries from loading within Orum as a third-party provider challenge. Our team is coordinating directly with the external vendor to implement a resolution. At this time, no workaround is available. Please monitor status.orum.com for real-time updates. Sep <var data-var='date'>10</var>, <var data-var='time'>14:12</var> PDT Investigating - We are currently investigating an issue with Analytics. Details to follow

Analytics Issue

Sep <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> PDT Resolved - This challenge has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:17</var> PDT Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Rep performance stats within Orum analytics have restored and are functioning as expected across all organizations. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> PDT Identified - Our team has identified the core of the challenge and is applying a mitigation measure. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:12</var> PDT Investigating - We are investigating reports of rep performance analytics not loading for some orgs

Analytics Not Loading for Some Orgs

Sep <var data-var='date'> 1</var>, <var data-var='time'>10:03</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> PDT Monitoring - A fix has been implemented and we're seeing connections come through successfully. We'll be monitoring further but we expect the service to be fully recovered. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:38</var> PDT Identified - Identified - We have identified the cause of the behavior resulting in analytics queries failing to load within Orum as a third-party integration challenge. We are working directly with the external vendor team to implement a fix as quickly as possible. We will provide an update within 1 hour or as soon as additional information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:10</var> PDT Investigating - Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is currently analyzing system metrics and logs to isolate this behavior. We will provide additional updates as soon as more information is available.

Analytics Queries Not Loading

Aug <var data-var='date'>13</var>, <var data-var='time'>20:40</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>20:22</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>20:21</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>20:10</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>12</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>12:00</var> PDT Scheduled - We will be undergoing scheduled maintenance that will require a brief database restart.

Scheduled Maintenance: Database

Jul <var data-var='date'>15</var>, <var data-var='time'>15:25</var> PDT Resolved - Acute remediation has been effective and the engineering team will complete the remainder of the required changes overnight. Jul <var data-var='date'>15</var>, <var data-var='time'>13:51</var> PDT Monitoring - Mitigated - Our engineering team has implemented initial mitigation steps to relieve platform pressure and will complete the remaining steps to fully resolve the challenge overnight Jul <var data-var='date'>15</var>, <var data-var='time'>13:43</var> PDT Identified - This root cause of this issue has been identified. Our team will need to take full mitigation measures after business hours and are looking to apply acute remediation for the few orgs experiencing this symptom. Jul <var data-var='date'>15</var>, <var data-var='time'>13:21</var> PDT Investigating - Investigating We are actively investigating reports of intermittent navigation symptoms within Orum after successful login. Our engineering team is currently researching the cause of this behavior.

Can't navigate in Orum after log in - intermittently affecting users

Jul <var data-var='date'> 3</var>, <var data-var='time'>19:50</var> PDT Completed - The maintenance is completed and all services are back online. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:34</var> PDT Scheduled - We will be taking Orum offline for an infrastructure upgrade. The web app will not be accessible during parts of the operation.

Infrastructure upgrade

Jul <var data-var='date'> 1</var>, <var data-var='time'>20:18</var> PDT Resolved - The elevated rate of call failures challenge has been resolved. Normal activity in Orum can be resumed, we apologize for the disruption. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:07</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:31</var> PDT Investigating - We are experiencing an elevated rate of call failures. The engineering team is actively investigating the incident, early findings are pointing towards an issue with our telephony provider.

Call Failures

Jun <var data-var='date'>25</var>, <var data-var='time'>11:23</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>14:12</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>11</var>, <var data-var='time'>14:11</var> PDT Monitoring - System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes. Jun <var data-var='date'>10</var>, <var data-var='time'>15:04</var> PDT Identified - We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.

Database Performance Challenge

Jun <var data-var='date'>25</var>, <var data-var='time'>09:13</var> PDT Resolved - At this time, we have concluded our investigation and found this challenge to be localized to a few individual users. Orum is otherwise functioning as expected. Jun <var data-var='date'>25</var>, <var data-var='time'>08:15</var> PDT Investigating - We are currently investigating reports of an unexpected behavior where attempting to load lists results in a blank screen within the Orum user interface.

Lists not loading

Jun <var data-var='date'>24</var>, <var data-var='time'>16:03</var> PDT Resolved - A correction was made to the intermittently affected records and this is resolved Jun <var data-var='date'>24</var>, <var data-var='time'>10:40</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>24</var>, <var data-var='time'>10:40</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent examples of inaccurate analytics metrics for connects, conversations, and meetings booked within the Orum platform. Our engineering team is currently researching the root cause of this behavior

Intermittent Analytics Metric Reporting

Jun <var data-var='date'>22</var>, <var data-var='time'>08:52</var> PDT Resolved - Resolved - The upstream network challenges via CloudFlare have been resolved, and backend error rates have gone away completely. System metrics have returned to normal. Jun <var data-var='date'>22</var>, <var data-var='time'>08:07</var> PDT Monitoring - Monitoring - Backend error rates impacting the HubSpot and Gong Engage integrations within Orum have gone away completely. We will continue to track performance metrics closely to ensure complete resolution. Jun <var data-var='date'>22</var>, <var data-var='time'>07:49</var> PDT Identified - Identified - The challenge appears to be related to upstream network behavior from CloudFlare. For users attempting to log in, load lists, or utilize HubSpot or Gong Engage integrations within Orum, you could experience symptoms while CloudFlare works to resolve. Jun <var data-var='date'>22</var>, <var data-var='time'>07:43</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent challenges with the HubSpot integration. HubSpot users may experience symptoms when logging in, loading lists, or performing other activities that utilize the HubSpot API. Our engineering team is currently researching the root cause of this behavior, and we will provide updates here as they become available.

HubSpot users login and list loading challenges

Jun <var data-var='date'>11</var>, <var data-var='time'>23:16</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>17:43</var> PDT Scheduled - We will be taking the database offline for a brief maintenance. All services will be unavailable during this time.

Database maintenance

Jun <var data-var='date'> 3</var>, <var data-var='time'>13:52</var> PDT Resolved - System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:23</var> PDT Monitoring - A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> PDT Identified - Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)

Dialer not placing calls (6/3)

Jun <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> PDT Resolved - The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:10</var> PDT Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> PDT Identified - Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation Jun <var data-var='date'> 2</var>, <var data-var='time'>13:29</var> PDT Investigating - We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating

Dialer not placing calls

May <var data-var='date'>27</var>, <var data-var='time'>12:03</var> PDT Resolved - Resolved - System metrics have returned to normal. You may resume activity. We will continue to stay engaged and look for further platform optimizations. May <var data-var='date'>27</var>, <var data-var='time'>10:55</var> PDT Monitoring - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. We are seeing modest improvements in platform responsiveness and will continue to review metrics closely as they return to normal levels. May <var data-var='date'>27</var>, <var data-var='time'>10:21</var> PDT Identified - Identified - We have identified the cause of the behavior and are implementing a fix. Engineering expects the mitigation measure to be live in approximately 30 minutes. May <var data-var='date'>27</var>, <var data-var='time'>10:15</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent laggy behavior within the Orum platform. Our engineering team is currently researching the root cause of this unexpected symptom to restore optimal performance.

Slow Loading & Lag on the Dialer Page

May <var data-var='date'>22</var>, <var data-var='time'>07:58</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>07:46</var> PDT Update - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Affected users may now click "start session" to resume normal dialing activity on the Orum platform. May <var data-var='date'>22</var>, <var data-var='time'>07:39</var> PDT Monitoring - A fix has been released and engineering is monitoring for any further issues. May <var data-var='date'>22</var>, <var data-var='time'>07:38</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>22</var>, <var data-var='time'>07:35</var> PDT Investigating - Our engineering team is aware of an increase in session start timeout errors and currently investigating. We've identified the root cause and are working on a fix.

Intermittent Unable To Dial In

May <var data-var='date'> 9</var>, <var data-var='time'>16:10</var> PDT Resolved - Marking this incident as resolved, all metrics are stable. May <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> PDT Monitoring - We have found the issue causing the problem and have implemented a fix. We're currently seeing users able to dial back in and make calls May <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> PDT Update - We are still in the process of investigating what the root cause of this issue is. Currently we're still seeing the same symptoms of users not being able to dial in. May <var data-var='date'> 9</var>, <var data-var='time'>15:08</var> PDT Investigating - We are currently investigating an issue where users cannot dial in.

Unable to dial in

May <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> PDT Resolved - Our system maintenance has been completed and there are 2 notable behaviors that are team is working quickly to address - inability to dial into a session & list loading challenges

Can't dial in and load lists

May <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>14:53</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Orum VM Maintenance

Apr <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>08:39</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

System Maintenance

Apr <var data-var='date'>22</var>, <var data-var='time'>08:36</var> PDT Resolved - Testing status page integration - nothing to see here

Is Orum down?

Orum status is UP

Lastest published events

Analytics not loading / spinning wheel / query failed

Orum Dialer Not Working

Analytics Issue

Orum Services, Components and Regions

Recent Orum events

Analytics not loading / spinning wheel / query failed

Orum Dialer Not Working

Analytics Issue

Analytics Not Loading for Some Orgs

Analytics Queries Not Loading

Scheduled Maintenance