Jul <var data-var='date'> 3</var>, <var data-var='time'>19:50</var> PDT Completed - The maintenance is completed and all services are back online. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:34</var> PDT Scheduled - We will be taking Orum offline for an infrastructure upgrade. The web app will not be accessible during parts of the operation.

Infrastructure upgrade

Jul <var data-var='date'> 1</var>, <var data-var='time'>20:18</var> PDT Resolved - The elevated rate of call failures challenge has been resolved. Normal activity in Orum can be resumed, we apologize for the disruption. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:07</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:31</var> PDT Investigating - We are experiencing an elevated rate of call failures. The engineering team is actively investigating the incident, early findings are pointing towards an issue with our telephony provider.

Call Failures

Jun <var data-var='date'>25</var>, <var data-var='time'>11:23</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>14:12</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>11</var>, <var data-var='time'>14:11</var> PDT Monitoring - System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes. Jun <var data-var='date'>10</var>, <var data-var='time'>15:04</var> PDT Identified - We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.

Database Performance Challenge

Jun <var data-var='date'>25</var>, <var data-var='time'>09:13</var> PDT Resolved - At this time, we have concluded our investigation and found this challenge to be localized to a few individual users. Orum is otherwise functioning as expected. Jun <var data-var='date'>25</var>, <var data-var='time'>08:15</var> PDT Investigating - We are currently investigating reports of an unexpected behavior where attempting to load lists results in a blank screen within the Orum user interface.

Lists not loading

Jun <var data-var='date'>24</var>, <var data-var='time'>16:03</var> PDT Resolved - A correction was made to the intermittently affected records and this is resolved Jun <var data-var='date'>24</var>, <var data-var='time'>10:40</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>24</var>, <var data-var='time'>10:40</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent examples of inaccurate analytics metrics for connects, conversations, and meetings booked within the Orum platform. Our engineering team is currently researching the root cause of this behavior

Intermittent Analytics Metric Reporting

Jun <var data-var='date'>22</var>, <var data-var='time'>08:52</var> PDT Resolved - Resolved - The upstream network challenges via CloudFlare have been resolved, and backend error rates have gone away completely. System metrics have returned to normal. Jun <var data-var='date'>22</var>, <var data-var='time'>08:07</var> PDT Monitoring - Monitoring - Backend error rates impacting the HubSpot and Gong Engage integrations within Orum have gone away completely. We will continue to track performance metrics closely to ensure complete resolution. Jun <var data-var='date'>22</var>, <var data-var='time'>07:49</var> PDT Identified - Identified - The challenge appears to be related to upstream network behavior from CloudFlare. For users attempting to log in, load lists, or utilize HubSpot or Gong Engage integrations within Orum, you could experience symptoms while CloudFlare works to resolve. Jun <var data-var='date'>22</var>, <var data-var='time'>07:43</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent challenges with the HubSpot integration. HubSpot users may experience symptoms when logging in, loading lists, or performing other activities that utilize the HubSpot API. Our engineering team is currently researching the root cause of this behavior, and we will provide updates here as they become available.

HubSpot users login and list loading challenges

Jun <var data-var='date'>11</var>, <var data-var='time'>23:16</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>17:43</var> PDT Scheduled - We will be taking the database offline for a brief maintenance. All services will be unavailable during this time.

Database maintenance

Jun <var data-var='date'> 3</var>, <var data-var='time'>13:52</var> PDT Resolved - System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:23</var> PDT Monitoring - A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> PDT Identified - Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)

Dialer not placing calls (6/3)

Jun <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> PDT Resolved - The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:10</var> PDT Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> PDT Identified - Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation Jun <var data-var='date'> 2</var>, <var data-var='time'>13:29</var> PDT Investigating - We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating

Dialer not placing calls

May <var data-var='date'>27</var>, <var data-var='time'>12:03</var> PDT Resolved - Resolved - System metrics have returned to normal. You may resume activity. We will continue to stay engaged and look for further platform optimizations. May <var data-var='date'>27</var>, <var data-var='time'>10:55</var> PDT Monitoring - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. We are seeing modest improvements in platform responsiveness and will continue to review metrics closely as they return to normal levels. May <var data-var='date'>27</var>, <var data-var='time'>10:21</var> PDT Identified - Identified - We have identified the cause of the behavior and are implementing a fix. Engineering expects the mitigation measure to be live in approximately 30 minutes. May <var data-var='date'>27</var>, <var data-var='time'>10:15</var> PDT Investigating - Investigating - We are actively investigating reports of intermittent laggy behavior within the Orum platform. Our engineering team is currently researching the root cause of this unexpected symptom to restore optimal performance.

Slow Loading & Lag on the Dialer Page

May <var data-var='date'>22</var>, <var data-var='time'>07:58</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>07:46</var> PDT Update - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Affected users may now click "start session" to resume normal dialing activity on the Orum platform. May <var data-var='date'>22</var>, <var data-var='time'>07:39</var> PDT Monitoring - A fix has been released and engineering is monitoring for any further issues. May <var data-var='date'>22</var>, <var data-var='time'>07:38</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>22</var>, <var data-var='time'>07:35</var> PDT Investigating - Our engineering team is aware of an increase in session start timeout errors and currently investigating. We've identified the root cause and are working on a fix.

Intermittent Unable To Dial In

May <var data-var='date'> 9</var>, <var data-var='time'>16:10</var> PDT Resolved - Marking this incident as resolved, all metrics are stable. May <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> PDT Monitoring - We have found the issue causing the problem and have implemented a fix. We're currently seeing users able to dial back in and make calls May <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> PDT Update - We are still in the process of investigating what the root cause of this issue is. Currently we're still seeing the same symptoms of users not being able to dial in. May <var data-var='date'> 9</var>, <var data-var='time'>15:08</var> PDT Investigating - We are currently investigating an issue where users cannot dial in.

Unable to dial in

May <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> PDT Resolved - Our system maintenance has been completed and there are 2 notable behaviors that are team is working quickly to address - inability to dial into a session & list loading challenges

Can't dial in and load lists

May <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>14:53</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Orum VM Maintenance

Apr <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>08:39</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

System Maintenance

Apr <var data-var='date'>22</var>, <var data-var='time'>08:36</var> PDT Resolved - Testing status page integration - nothing to see here

Test incident

Apr <var data-var='date'>18</var>, <var data-var='time'>18:27</var> PDT Completed - The maintenance is completed and service has been restored. Apr <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>17:28</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>14</var>, <var data-var='time'>16:52</var> PDT Scheduled - We will be taking the server offline periodically for a scheduled maintenance. Dials may fail and the product may become unreachable.

Scheduled maintenance

Apr <var data-var='date'>15</var>, <var data-var='time'>12:07</var> PDT Resolved - Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected. Apr <var data-var='date'>15</var>, <var data-var='time'>10:17</var> PDT Monitoring - We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place. Apr <var data-var='date'>15</var>, <var data-var='time'>09:46</var> PDT Update - Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime. Apr <var data-var='date'>15</var>, <var data-var='time'>08:49</var> PDT Update - Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in. Apr <var data-var='date'>15</var>, <var data-var='time'>07:53</var> PDT Update - Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution. Apr <var data-var='date'>15</var>, <var data-var='time'>05:14</var> PDT Identified - Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token. Apr <var data-var='date'>15</var>, <var data-var='time'>01:33</var> PDT Investigating - We are investigating reports of SalesLoft users not being able to load lists on the dialer page

SalesLoft Users Unable to load lists

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:02</var> PDT Resolved - The errors previously identified from the Outreach API side have subsided and the integration is once again performing as expected. You may resume normal activity. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:34</var> PDT Monitoring - The errors seem to be coming from challenges on the Outreach side. We are closely monitoring their API's performance and have escalated this concern to the Outreach technical team. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:25</var> PDT Update - Identified - This appears to be related to intermittent errors returned by the Outreach API. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:22</var> PDT Identified - Investigating an issue with Outreach API errors

Outreach API Errors

Apr <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> PDT Resolved - The challenge has been resolved and users are able to join Salesfloor rooms as expected. Apr <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> PDT Monitoring - A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:24</var> PDT Update - We have identified the cause of the behavior and are currently validating the path forward to address the challenge. We will continue to provide additional updates as research continues. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:29</var> PDT Identified - We have identified the cause of the behavior and are implementing a fix. This is related to a 3rd party API interaction. We are working toward a resolution and will provide further updates as they become available. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:26</var> PDT Investigating - Investigating - We are actively investigating reports of errors when users attempt to join Salesroom rooms within Orum. We will provide more information as soon as it becomes available.

Salesfloor: Cannot join rooms

Apr <var data-var='date'> 1</var>, <var data-var='time'>21:53</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>20:51</var> PDT Scheduled - Hello Orum User, Please note that our engineering team will be conducting some normal system maintenance and deployments from 9:00PM PDT to 11:00PM PDT. You may experience intermittent ability to access and use Orum as expected during this time. If you have any questions, please navigate to support.orum.com and 'submit a support request' using the link in the top right corner. Thank you very much!

Scheduled Maintenance

Apr <var data-var='date'> 1</var>, <var data-var='time'>19:52</var> PDT Resolved - System metrics have returned to normal. The fix has been deployed and we have verified that dialing is functioning as expected. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:44</var> PDT Identified - We have identified the cause of the behavior and are implementing a fix. We are currently deploying the solution and expect dialing services to be restored shortly. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:26</var> PDT Investigating - We are actively investigating reports of users being unable to place dials within the Orum platform. Our team is working to identify the cause of this behavior and we will provide an update shortly.

Cannot place dials

Apr <var data-var='date'> 1</var>, <var data-var='time'>14:38</var> PDT Resolved - We have concluded our active monitoring and are marking this challenge as resolved. Please ensure your session is fully synchronized with our backend fix-- we strongly recommend that all users log out and log back into Orum if they have not already done so since 930a PT today (4/1). If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection is optimized. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:07</var> PDT Update - Orum is exhibiting expected behavior once users have logged out & back in. We will continue active monitoring for another hour. If you are an SFDC-integrated user and have not logged out / back in after 930a PT, we recommend doing so. If prompted with a Salesforce security warning, please click "Allow". Apr <var data-var='date'> 1</var>, <var data-var='time'>12:16</var> PDT Update - We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:24</var> PDT Update - As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:52</var> PDT Update - We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects Apr <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> PDT Update - We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge. As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates. To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:41</var> PDT Monitoring - We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:16</var> PDT Update - Engineering has performed additional backend remediation. All SFDC-integrated users are required to log out and log back into Orum to ensure these changes take effect. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:05</var> PDT Identified - We have identified the cause of the behavior. Users experiencing challenges loading Salesforce lists should log out and log back into Orum to restore functionality. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:03</var> PDT Investigating - We are actively investigating reports of a challenge where users are unable to load Salesforce lists within Orum. Our engineering team is currently researching the root cause and we will provide an update shortly.

SFDC-integrated users getting error loading lists

Mar <var data-var='date'>31</var>, <var data-var='time'>10:35</var> PDT Resolved - Our active monitoring has concluded. The Outreach API error behavior has been fully resolved and all Orum integration services are operating as expected. Mar <var data-var='date'>31</var>, <var data-var='time'>09:47</var> PDT Monitoring - Outreach has confirmed their hotfix is live, and we are seeing metrics return to expected levels. We will continue to observe the platform to ensure a full recovery. Mar <var data-var='date'>31</var>, <var data-var='time'>09:39</var> PDT Identified - Outreach has identified the issue and deployed a fix to address the API errors. We are currently working to ensure all Orum services resume normal operation and will provide an update once we move into the monitoring phase. Mar <var data-var='date'>31</var>, <var data-var='time'>09:11</var> PDT Update - Outreach support is continuing to review the reported API connectivity symptoms. Our engineering team is in active contact with their technical department. We will provide another update within an hour or as soon as we receive more information from their team. Mar <var data-var='date'>31</var>, <var data-var='time'>08:11</var> PDT Update - We are actively investigating reports of connectivity challenges between Orum and Outreach. Our team is working with Outreach to identify the root cause of these API errors. We will provide further updates within an hour or as we learn more Mar <var data-var='date'>31</var>, <var data-var='time'>07:41</var> PDT Investigating - Investigating - We are actively investigating reports of challenges with the Outreach integration. We are currently working with Outreach's technical team to research the root cause of this behavior. Further updates will be provided as soon as more information is available.

Degraded performance with Outreach integrations

Mar <var data-var='date'>30</var>, <var data-var='time'>13:23</var> PDT Resolved - Confirming this incident is now resolved! We apologize for the inconvenience! Mar <var data-var='date'>30</var>, <var data-var='time'>13:05</var> PDT Monitoring - The issue has been identified and a fix has been implemented. We are monitoring the system to ensure the full recovery of the service Mar <var data-var='date'>30</var>, <var data-var='time'>13:00</var> PDT Investigating - Investigating - We are currently investigating reports of a challenge affecting dialing functionality. Users may experience symptoms where calls fail to connect after a single ring. Our engineering team is currently working to identify the root cause of this behavior.

Is Orum down?

Orum status is UP

Lastest published events

Infrastructure upgrade

Call Failures

Database Performance Challenge

Orum Services, Components and Regions

Recent Orum events

Infrastructure upgrade

Call Failures

Database Performance Challenge

Lists not loading

Intermittent Analytics Metric Reporting

HubSpot users login and list loading challenges

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Is Orum down?

Orum status is UP

Lastest published events

Infrastructure upgrade

Call Failures

Database Performance Challenge

Orum Services, Components and Regions

Recent Orum events

Infrastructure upgrade

Call Failures

Database Performance Challenge

Lists not loading

Intermittent Analytics Metric Reporting

HubSpot users login and list loading challenges

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!