Apr <var data-var='date'>10</var>, <var data-var='time'>02:03</var> UTC Resolved - The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team. Apr <var data-var='date'>10</var>, <var data-var='time'>01:10</var> UTC Monitoring - We believe the issue has been resolved and all services are operating normally. We are continuing to monitor the platform closely. If you are still experiencing any issues, please contact our support team. Apr <var data-var='date'>10</var>, <var data-var='time'>00:52</var> UTC Identified - We have potentially identified the cause of the issue and are implementing a fix. The application is currently operational. We will provide a further update shortly. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:05</var> UTC Update - We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues. Apr <var data-var='date'> 9</var>, <var data-var='time'>06:07</var> UTC Update - We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support. Apr <var data-var='date'> 9</var>, <var data-var='time'>05:23</var> UTC Investigating - Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

Service Disruption

Apr <var data-var='date'> 5</var>, <var data-var='time'>00:56</var> UTC Completed - All maintenance tasks were completed early, so closing the maintenance window now. Please contact support if you encounter any issues. Apr <var data-var='date'> 5</var>, <var data-var='time'>00:36</var> UTC Verifying - Maintenance tasks have been completed, we are now monitoring the platform. Apr <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:16</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in Europe. The maintenance window will start at the time indicated below, and continue for approximately 5 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-04-05 10:00 / Sunday, 5th April 2026 at 10:00am - USA/New York (EST): 2026-04-04 20:00 / Saturday, 4th April 2026 at 8:00pm - USA/Los Angeles (PST): 2026-04-04 17:00 / Saturday, 4th April 2026 at 5:00pm - UTC / GMT: 2026-04-05 00:00 / Sunday, 5th April 2026 at Midnight - Europe/Brussels (CET): 2026-04-05 02:00 / Sunday, 5th April 2026 at 2:00am

Scheduled Database Maintenance - Europe

Mar <var data-var='date'>29</var>, <var data-var='time'>00:00</var> UTC Completed - Maintenance was completed early, we are closing the maintenance window now. Please contact support if you experience any issues. Mar <var data-var='date'>28</var>, <var data-var='time'>23:38</var> UTC Verifying - Maintenance tasks have been completed earlier than expected. We are now monitoring the platform. Mar <var data-var='date'>28</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:14</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in Australia. The maintenance window will start at the time indicated below, and continue for approximately 5 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-03-29 10:00 / Sunday, 29th March 2026 at 10:00am - USA/New York (EST): 2026-03-28 19:00 / Saturday, 28th March 2026 at 7:00pm - USA/Los Angeles (PST): 2026-03-28 16:00 / Saturday, 28th March 2026 at 4:00pm - UTC / GMT: 2026-03-28 23:00 / Saturday, 28th March 2026 at 11:00pm - Europe/Brussels (CET): 2026-03-29 00:00 / Sunday, 29th March 2026 at Midnight

Scheduled Database Maintenance - Australia

Mar <var data-var='date'>22</var>, <var data-var='time'>00:06</var> UTC Completed - All maintenance tasks were completed, and monitoring shows the system working normally. We are closing this maintenance window early. Please contact support if you encounter any issues. Mar <var data-var='date'>21</var>, <var data-var='time'>23:36</var> UTC Verifying - Maintenance tasks have completed, we are monitoring the platform now. Mar <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:11</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in all regions. The maintenance window will start at the time indicated below, and continue for approximately 5 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-03-22 10:00 / Sunday, 22nd March 2026 at 10:00am - USA/New York (EST): 2026-03-21 19:00 / Saturday, 21st March 2026 at 7:00pm - USA/Los Angeles (PST): 2026-03-21 16:00 / Saturday, 21st March 2026 at 4:00pm - UTC / GMT: 2026-03-21 23:00 / Saturday, 21st March 2026 at 11:00pm - Europe/Brussels (CET): 2026-03-22 00:00 / Sunday, 22nd March 2026 at Midnight

Scheduled Database Maintenance - Global

Mar <var data-var='date'>19</var>, <var data-var='time'>02:43</var> UTC Resolved - The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues. Mar <var data-var='date'>19</var>, <var data-var='time'>01:00</var> UTC Investigating - We are investigating an issue with the Knowledge Base feature.

Knowledge Base Feature Outage (help.ortto.com)

Mar <var data-var='date'>14</var>, <var data-var='time'>23:51</var> UTC Completed - Closing maintenance window early. The platform seems stable. Please contact support if you have any further issues. Mar <var data-var='date'>14</var>, <var data-var='time'>23:38</var> UTC Verifying - Upgrade tasks completed. We will be monitoring the platform for any issues. Mar <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:09</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in Europe. The maintenance window will start at the time indicated below, and continue for approximately 2 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-03-15 10:00 / Sunday, 15th March 2026 at 10:00am - USA/New York (EST): 2026-03-14 19:00 / Saturday, 14th March 2026 at 7:00pm - USA/Los Angeles (PST): 2026-03-14 16:00 / Saturday, 14th March 2026 at 4:00pm - UTC / GMT: 2026-03-14 23:00 / Saturday, 14th March 2026 at 11:00pm - Europe/Brussels (CET): 2026-03-15 00:00 / Sunday, 15th March 2026 at Midnight

Mar <var data-var='date'> 8</var>, <var data-var='time'>00:02</var> UTC Completed - Closing the maintenance window now. No issues have been observed. Please contact support if you have any questions or concerns. Mar <var data-var='date'> 7</var>, <var data-var='time'>23:42</var> UTC Verifying - All maintenance actions have been completed. We will continue to observe. Mar <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:08</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in Australia. The maintenance window will start at the time indicated below, and continue for approximately 2 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-03-08 10:00 / Sunday, 8th March 2026 at 10:00am - USA/New York (EST): 2026-03-07 18:00 / Saturday, 7th March 2026 at 6:00pm - USA/Los Angeles (PST): 2026-03-07 15:00 / Saturday, 7th March 2026 at 3:00pm - UTC / GMT: 2026-03-07 23:00 / Saturday, 7th March 2026 at 11:00pm - Europe/Brussels (CET): 2026-03-08 00:00 / Sunday, 8th March 2026 at Midnight

Mar <var data-var='date'> 1</var>, <var data-var='time'>00:16</var> UTC Completed - Maintenance is complete, please contact support@ortto.com if you encounter any further issues. Mar <var data-var='date'> 1</var>, <var data-var='time'>00:03</var> UTC Verifying - Maintenance has been completed, we are completing post-maintenance tasks and monitoring. Feb <var data-var='date'>28</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>04:07</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in the US region. The maintenance window will start at the time indicated below, and continue for approximately 2 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-03-01 10:00 / Sunday, 1st March 2026 at 10:00am - USA/New York (EST): 2026-02-28 18:00 / Saturday, 28th February 2026 at 6:00pm - USA/Los Angeles (PST): 2026-02-28 15:00 / Saturday, 28th February 2026 at 3:00pm - UTC / GMT: 2026-02-28 23:00 / Saturday, 28th February 2026 at 11:00pm - Europe/Brussels (CET): 2026-03-01 00:00 / Sunday, 1st March 2026 at Midnight

Scheduled Database Maintenance - US

Jan <var data-var='date'>28</var>, <var data-var='time'>00:35</var> UTC Resolved - We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized. All functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience. Jan <var data-var='date'>27</var>, <var data-var='time'>17:55</var> UTC Identified - We’re continuing to see intermittent issues limited to the Autopilot Journeys interface. This impact is UI-only and does not affect the underlying functionality of the platform. For customers using Autopilot Journeys, you may notice occasional loading delays or brief session refreshes, which can sometimes make it appear as though you’ve been moved to a newer release. Journey execution, APIs, form submissions, sends, and all other platform functionality remain fully operational. Customers not using Autopilot Journeys are not impacted. As part of yesterday’s mitigation efforts, we successfully resolved a major loading issue and are no longer seeing that specific behavior today. However, those changes increased load on other supporting resources, which led to new performance issues this morning. In some cases, repeated loading attempts have triggered temporary rate limiting with our email editor provider, which may cause difficulty loading the email editor within Autopilot Journeys. The root cause has been identified, and our engineering team is actively making adjustments to stabilize performance. We’ll continue to monitor closely and share updates as progress is made.

Autopilot Journeys Web Application loading and email editor issues

Jan <var data-var='date'>27</var>, <var data-var='time'>09:46</var> UTC Resolved - The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this. Jan <var data-var='date'>26</var>, <var data-var='time'>23:42</var> UTC Identified - We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency. This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected. Jan <var data-var='date'>26</var>, <var data-var='time'>16:22</var> UTC Investigating - We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.

Intermittent loading issues on Autopilot Journey subcomponent

Jan <var data-var='date'>24</var>, <var data-var='time'>23:52</var> UTC Completed - The scheduled maintenance for the Autopilot Journeys subcomponent has been completed, and the web application UI has been fully re-enabled. At this time, we are considering the maintenance complete. We will continue to monitor the system to ensure ongoing stability and will provide updates if necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>23:17</var> UTC Scheduled - The Autopilot Journeys subcomponent will undergo scheduled maintenance during this window. Customers without access to Autopilot Journeys will not be affected. For customers with access, the web application interface may be intermittently unavailable during the maintenance period. Existing journeys, integrations, and form submissions are expected to continue operating normally.

Autopilot Journeys Web Application maintenance

Jan <var data-var='date'>24</var>, <var data-var='time'>13:08</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>21:40</var> UTC Identified - This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.

[Autopilot Journeys] - Smart Segment Degradation

Jan <var data-var='date'>18</var>, <var data-var='time'>00:57</var> UTC Completed - Marking the maintenance as completed. Please contact support if you experience any further issues. Jan <var data-var='date'>18</var>, <var data-var='time'>00:42</var> UTC Verifying - Maintenance has been completed. We will continue monitoring for the remainder of the maintenance window. Jan <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>02:48</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters. The maintenance window will start at the time indicated below, and continue for approximately 1 hour. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2026-01-18 11:00 / Sunday, 18th January 2026 at 11:00am - USA/New York (EST): 2026-01-17 19:00 / Saturday, 17th January 2026 at 7:00pm - USA/Los Angeles (PST): 2026-01-17 16:00 / Saturday, 17th January 2026 at 4:00pm - UTC / GMT: 2026-01-18 00:00 / Sunday, 18th January 2026 at Midnight - Europe/Brussels (CET): 2026-01-18 01:00 / Sunday, 18th January 2026 at 1:00am

Dec <var data-var='date'> 2</var>, <var data-var='time'>03:16</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>01:37</var> UTC Monitoring - We have deployed fixes for the impacted resources, and all services should have returned to normal. Dec <var data-var='date'> 2</var>, <var data-var='time'>00:14</var> UTC Identified - We have identified the cause and working on a full resolution. Error rates have significantly dropped. Dec <var data-var='date'> 1</var>, <var data-var='time'>23:19</var> UTC Investigating - We are currently working on an issue that is causing a partial outage of the Ortto Web interface and API.

Partial Outage of Ortto Web Interface and API

Oct <var data-var='date'>25</var>, <var data-var='time'>23:48</var> UTC Completed - We have finished the maintenance. Oct <var data-var='date'>25</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>21:35</var> UTC Scheduled - We're updating some of our infrastructure and may need to restart certain services within the Autopilot Journeys component to complete the maintenance. We expect little to no disruption for Autopilot Journeys users, and there should be no disruption for those not using the Autopilot Journeys components.

Possible service restarts due to maintenence

Sep <var data-var='date'>11</var>, <var data-var='time'>22:54</var> UTC Resolved - The underlying issue that caused the delays has been identified and was resolved at the time of our last update. While we continue to address the remaining fallout and follow up with impacted customers, system functionality has been restored. As a result, we are closing this incident. Thank you for your patience and understanding. Sep <var data-var='date'>11</var>, <var data-var='time'>01:52</var> UTC Update - We identified an issue affecting contacts who entered delay shapes configured to wait 15 minutes or more following our recent maintenance. To be clear this issue only impacts the autopilot journeys component. We have released a fix that resolves the issue for all contacts entering delay shapes going forward. We are currently exploring options to address any contacts that entered delay shapes during the affected period. Thank you for your understanding while we continue to work on this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>22:14</var> UTC Identified - The issue has been identified and a fix is being implemented.

Autopilot Journeys component delay trigger and action shapes experiencing degraded performance

Sep <var data-var='date'> 8</var>, <var data-var='time'>09:26</var> UTC Resolved - We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end. Customers continuing to experience problems should reach out to our Support team. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:14</var> UTC Update - We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC). We continue to wait for an update from AWS to confirm it has been resolved on their side. Sep <var data-var='date'> 8</var>, <var data-var='time'>07:51</var> UTC Monitoring - We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS. Sep <var data-var='date'> 8</var>, <var data-var='time'>06:31</var> UTC Identified - We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS. We are working with AWS on a resolution.

Login / Authentication issues

Sep <var data-var='date'> 7</var>, <var data-var='time'>23:20</var> UTC Completed - Post-Maintenance Update: The planned infrastructure migration has been successfully completed. Our team has finished monitoring and resolved minor issues noted during the upgrade window. These were not expected to impact customer experience. The work involved a major migration to improve the stability and long-term reliability of the Autopilot Journeys system, which required periods of planned downtime and resulted in some temporary service impacts while systems were transitioned and queues were cleared. Known impacts during the migration window included: -The Autopilot UI was offline for several hours early in the migration. -Data inputs and active journeys were delayed; modification requests were queued and processed afterward. -A brief window (under 10 minutes) of dropped traffic may have affected api2.autopilothq.com. -Some outgoing activity stream data was lost during the first 24 hours. -Occasional 500 errors on the API have been resolved. Current Status All systems are fully operational. No customer action is required. Thank you for your understanding and patience as we completed this upgrade to improve platform reliability and performance. Sep <var data-var='date'> 6</var>, <var data-var='time'>05:10</var> UTC Verifying - The infrastructure migration has been successfully completed. We are actively monitoring system performance and addressing a few known minor issues. We will continue to monitor and optimize the system through tomorrow. These issues are not expected to impact the customer experience. Sep <var data-var='date'> 5</var>, <var data-var='time'>23:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC Scheduled - We are undertaking a significant infrastructure upgrade to the Autopilot Journeys system. As part of this work, the Autopilot Journeys product will experience a period of downtime, followed by a potential period of degraded performance. While we strive to minimize disruption, this change is substantial and some level of service interruption is necessary to complete the upgrade safely and effectively. Please note: Customers not using the legacy Autopilot Journeys component will not be affected. We appreciate your understanding and patience as we work to improve the performance and reliability of our platform.

Infrastructure maintenance

Jun <var data-var='date'>30</var>, <var data-var='time'>02:16</var> UTC Resolved - The issue with our upstream provider has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>00:12</var> UTC Investigating - Our legacy product Autopilot Journeys is currently experiencing some issues. Our engineers are investigating the cause at the moment.

Autopilot Journeys issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>02:09</var> UTC Resolved - IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:37</var> UTC Update - We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:01</var> UTC Identified - We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.

Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys

Apr <var data-var='date'>13</var>, <var data-var='time'>01:57</var> UTC Completed - The scheduled maintenance has been completed. Please contact support for any queries. Apr <var data-var='date'>13</var>, <var data-var='time'>01:28</var> UTC Verifying - Maintenance tasks have been completed ahead of time. We are now monitoring the clusters. Apr <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>05:33</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in Australia and Europe. The maintenance window will start at the time indicated below, and continue for approximately 12 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2025-04-13 10:00 / Sunday, 13th April 2025 at 10:00am - USA/New York (EST): 2025-04-12 20:00 / Saturday, 12th April 2025 at 8:00pm - USA/Los Angeles (PST): 2025-04-12 17:00 / Saturday, 12th April 2025 at 5:00pm - UTC / GMT: 2025-04-13 00:00 / Sunday, 13th April 2025 at Midnight - Europe/Brussels (CET): 2025-04-13 02:00 / Sunday, 13th April 2025 at 2:00am

Scheduled Database Maintenance - Australia and Europe regions

Mar <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC Completed - The maintenance has been completed. Please contact support for any queries. Mar <var data-var='date'>29</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>01:24</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in the Europe region. The maintenance window will start at the time indicated below, and continue for approximately 12 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2025-03-30 10:00 / Sunday, 30th March 2025 at 10:00am - USA/New York (EST): 2025-03-29 19:00 / Saturday, 29th March 2025 at 7:00pm - USA/Los Angeles (PST): 2025-03-29 16:00 / Saturday, 29th March 2025 at 4:00pm - UTC / GMT: 2025-03-29 23:00 / Saturday, 29th March 2025 at 11:00pm - Europe/Brussels (CET): 2025-03-30 00:00 / Sunday, 30th March 2025 at Midnight

Scheduled Database Maintenance - Europe Region

Mar <var data-var='date'>27</var>, <var data-var='time'>23:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>20:13</var> UTC Investigating - We are currently investigating an issue affecting performance on some accounts. We will provide further updates as we gather more information.

Partial Performance Degradation

Mar <var data-var='date'>16</var>, <var data-var='time'>02:39</var> UTC Completed - The scheduled maintenance has been completed. Please contact support with any queries. Mar <var data-var='date'>16</var>, <var data-var='time'>02:07</var> UTC Verifying - Maintenance has been completed ahead of time. We are now monitoring the system. Mar <var data-var='date'>15</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>01:21</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in the US region. The maintenance window will start at the time indicated below, and continue for approximately 12 hours. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2025-03-16 10:00 / Sunday, 16th March 2025 at 10:00am - USA/New York (EST): 2025-03-15 19:00 / Saturday, 15th March 2025 at 7:00pm - USA/Los Angeles (PST): 2025-03-15 16:00 / Saturday, 15th March 2025 at 4:00pm - UTC / GMT: 2025-03-15 23:00 / Saturday, 15th March 2025 at 11:00pm - Europe/Brussels (CET): 2025-03-16 00:00 / Sunday, 16th March 2025 at Midnight

Scheduled Database Maintenance - US Region

Mar <var data-var='date'> 9</var>, <var data-var='time'>00:10</var> UTC Completed - Everything looks normal. Please contact support if you encounter any problems. Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> UTC Verifying - Maintenance completed. We are monitoring the application for any issues. Mar <var data-var='date'> 8</var>, <var data-var='time'>23:58</var> UTC Update - Maintenance is still in progress and expect it to finish in the next 5-10 minutes. Mar <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>01:18</var> UTC Scheduled - We will be performing routine maintenance on our Database clusters in all regions. The maintenance window will start at the time indicated below, and continue for approximately 1 hour. During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each. You may see errors in the application or API during this time. For this reason we recommend avoiding any large updates or scheduled campaign sends during this time. Maintenance window start time in a selection of time zones: - Australia/Sydney: 2025-03-09 10:00 / Sunday, 9th March 2025 at 10:00am - USA/New York (EST): 2025-03-08 18:00 / Saturday, 8th March 2025 at 6:00pm - USA/Los Angeles (PST): 2025-03-08 15:00 / Saturday, 8th March 2025 at 3:00pm - UTC / GMT: 2025-03-08 23:00 / Saturday, 8th March 2025 at 11:00pm - Europe/Brussels (CET): 2025-03-09 00:00 / Sunday, 9th March 2025 at Midnight

Is Ortto down?

Ortto status is UP

Lastest published events

Service Disruption

Scheduled Database Maintenance - Europe

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Service Disruption

Scheduled Database Maintenance - Europe

Scheduled Database Maintenance - Australia

Scheduled Database Maintenance - Global

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Scheduled Database Maintenance - Europe