Aug <var data-var='date'>13</var>, <var data-var='time'>07:32</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:44</var> UTC Update - Great news—media monitoring within Insights is fully back up and running! Any missing data will be automatically backfilled over the coming days. While we don't have an exact timeline for when the backfill will be entirely complete just yet, we are continuing to monitor the system closely and will keep you posted if we have any further updates. Thank you so much for your patience while this was resolved! Aug <var data-var='date'> 6</var>, <var data-var='time'>08:44</var> UTC Monitoring - We're currently experiencing an issue affecting media results within Insights due to an unexpected outage with our data provider. As a result, you may be unable to create or edit media streams at the moment. This also means that we're unable to gather any new media results. Our team is monitoring the situation closely and we're in regular contact with our provider. While they haven't yet provided an estimated time for a resolution, we'll keep you updated as soon as we have more information. We're sorry for the disruption and really appreciate your patience while this is being resolved.

Temporary Service Disruption: Insights Media Data

May <var data-var='date'> 1</var>, <var data-var='time'>10:31</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>12:56</var> UTC Monitoring - A workaround to the Instagram and Facebook reel posting issues has been released, and we're currently monitoring this. We appreciate your patience so far and apologise for any inconvenience caused. Apr <var data-var='date'>29</var>, <var data-var='time'>15:40</var> UTC Update - We're still seeing sporadic issues with Instagram posts that include media not publishing as expected. This also seems to be affecting Facebook Reel posts. From what we can see so far, this looks to be linked to an issue with the API we use to integrate with these networks. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. We have submitted a bug report to their team, are keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us. Apr <var data-var='date'>28</var>, <var data-var='time'>10:37</var> UTC Investigating - We’re currently seeing some sporadic issues with Instagram posts that include media not publishing as expected. From what we can see so far, this looks to be linked to an issue with Instagram’s API. It’s also affecting other third-party platforms that connect in the same way, so it’s not isolated to Orlo. Facebook posts aren’t impacted. We’re keeping a close eye on things and will update here as soon as we know more. Sorry for any disruption this may cause, and thanks for bearing with us.

Instagram posts and Facebook Reels failing

Mar <var data-var='date'>13</var>, <var data-var='time'>07:18</var> UTC Resolved - We’re pleased to let you know that the issues with publishing video content to Facebook have now been resolved. Everything is back up and running as normal. If any of your posts failed during this time, you’re now able to reschedule them. Thanks so much for your patience during this time. Mar <var data-var='date'>12</var>, <var data-var='time'>17:13</var> UTC Identified - We have identified that the current difficulties with video uploads are due to a platform-wide issue on Meta’s side, which is affecting video processing across their services. As the resolution sits within Meta’s own systems, our team is keeping a very close eye on their progress and analysing their status updates in real-time. We appreciate how important your content is, and we will be sure to provide a further update the moment we have confirmation that their services are back up and running. Thank you for your continued patience while we look into this for you.

Facebook Video Upload Issues

Feb <var data-var='date'>24</var>, <var data-var='time'>08:05</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>16:14</var> UTC Monitoring - A fix for the previous errors when scheduling a post and working in the inbox has been deployed. We will continue to monitor this throughout the evening to ensure this does not recur. If encountering issues, please refresh your browser to force the update. Apologies for any inconvenience caused. Feb <var data-var='date'>23</var>, <var data-var='time'>16:00</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>15:52</var> UTC Investigating - We are aware of an issue when trying to perform actions in the inbox or publishing a post, which prompts the error message "Profile Aggregate Factory could not connect to database." or "No DB connection open." This is being investigated as a matter of urgency and we hope to have this resolved very soon. Apologies for any convenience caused.

Errors when performing actions in the Inbox or publishing a post.

Feb <var data-var='date'>20</var>, <var data-var='time'>09:35</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC Monitoring - We have deployed a fix for the issues with logging in, some buttons being non-responsive and the composer loading incorrectly. We are actively monitoring this to ensure it has the correct outcome. Any users experiencing these issues, please refresh your browser to force your Orlo browser to update. Feb <var data-var='date'>18</var>, <var data-var='time'>09:45</var> UTC Update - We’re aware that some users are experiencing issues loading the Composer tab. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter this issue, please refresh the page, and the Composer should load correctly. Apologies for any inconvenience this may be causing Feb <var data-var='date'>16</var>, <var data-var='time'>12:32</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>12:11</var> UTC Investigating - We’re aware that some users are experiencing issues loading the Composer tab, aswell as issues with the date and time selection box in both the inbox and outbox. Our team is actively investigating and working on a fix, which will be deployed shortly. In the meantime, if you encounter the composer issue, please refresh the page, and this should load correctly. Unfortunately there is no workaround for the date and time selection box at the moment. Apologies for any inconvenience this may be causing

Composer Tab loading issues

Nov <var data-var='date'>17</var>, <var data-var='time'>18:05</var> UTC Resolved - Great news! We're happy to let you know that the issue affecting Direct Messages not reaching your Inbox has been fully resolved. Our development team worked quickly to verify the fix, and all services are now back to normal operation. However, during this downtime any Direct Messages sent to your inbox will not pull through and be visible in Orlo. Thank you for your patience whilst we addressed this. Nov <var data-var='date'>17</var>, <var data-var='time'>11:37</var> UTC Investigating - We are currently experiencing some difficulty receiving direct messages from X that are set up with the new X encrypted chats. This may lead to issues with receiving direct messages from X. Whilst this is being investigated, X has advised that users can prevent this issue by not following back any user who initiates a new DM conversation. This will ensure the message is pulled in using the standard direct message process. This only applies to new DM conversations and will not work if you try to unfollow anyone that has already DM'ed the account. We apologise for the inconvenience this is causing. Thanks

X Dms

Nov <var data-var='date'> 3</var>, <var data-var='time'>10:15</var> UTC Resolved - An error relating to re-authentication of Facebook accounts is believed to have now been solved. Apologies for any inconvenience caused. Oct <var data-var='date'>29</var>, <var data-var='time'>10:41</var> UTC Investigating - We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.

Facebook Re-authentication issues

Oct <var data-var='date'> 3</var>, <var data-var='time'>14:49</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>16:27</var> UTC Identified - X has recently updated their API, and we’re currently working on implementing the necessary changes on our end. During this transition, you may notice temporary delays in fetching numerical metrics on posts. We appreciate your patience and will keep you updated as we make progress. Thank you for your understanding!

Potential delay when fetching X metrics

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:35</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:46</var> UTC Monitoring - The issue has been identified and fixed. Please refresh your browser and continue to use Orlo as normal. If you encounter any further problems, please report them to Support@orlo.tech. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> UTC Investigating - We are aware of issues with an error message (SQLSTATE....) appearing when trying to publish or schedule a post on Orlo, and are investigating this as a priority. We will update this page as soon as we have made progress in identifying and resolving the issue. Apologies for any inconvenience caused.

Error message when posting and scheduling

Jul <var data-var='date'>29</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>12:38</var> UTC Monitoring - Earlier today, we encountered issues with our composer that prevented post-splitting and incorrectly flagged an error, advising that MP4 videos could not be published. This was a result of a small release that was hot-fixed within 15 minutes. If you are experiencing the above issues, we advise clearing your cache and cookies to force the fix update to your browser. You can use this article to assist with this - https://support.orlo.tech/cache-and-cookies Apologies for any inconvenience caused.

Composer error issue

Jul <var data-var='date'>25</var>, <var data-var='time'>16:09</var> UTC Resolved - The issue with automation triggers has now been resolved, and any messages that were not being actioned correctly by automation should now be updated to reflect the relevant action. We apologise for any inconvenience caused. Jul <var data-var='date'>25</var>, <var data-var='time'>15:40</var> UTC Identified - We are aware of issues regarding triggers actioning incoming posts to the inbox, these will include functions such as tagging and prioritising messages. The issue has been identified and we are treating this as a priority to fix. We will update this page as soon as we can. Apologies for any inconvenience.

Automation/Triggers issues

Jul <var data-var='date'>15</var>, <var data-var='time'>14:50</var> UTC Resolved - We have implemented a fix that appears to have resolved our earlier posting issues. If you are still experiencing these issues, can you refresh your browser to ensure you have applied the update. If this does not work, please get in touch with our support team on live chat or at support@orlo.tech Jul <var data-var='date'>15</var>, <var data-var='time'>13:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>12:24</var> UTC Identified - We are aware of issues with publishing content when using "Publish Now" without a scheduled date/time, and we are working on a fix for this as soon as possible. A workaround for this is to set a schedule for your content, which should then allow the post to publish. We hope to have this resolved as soon as possible. Apologies for any inconvenience.

Posting Issues

Jul <var data-var='date'>11</var>, <var data-var='time'>15:50</var> UTC Resolved - The issue regarding post scheduling has now been successfully resolved. All functionality has been restored, allowing you to schedule your posts as normal. We apologise for the inconvenience and thank you for your understanding. Jul <var data-var='date'>11</var>, <var data-var='time'>14:36</var> UTC Identified - We are aware of issues when scheduling posts, both when creating a new post, or when in the approvals page. We have identified the issue and are working on the fix as a priority. The current work around is when selecting a date and time, in the timezone drop down box, select a new timezone, then reselect the correct timezone you wish to apply. For example - Start on London > switch to Luxembourg > switch back to London. This should then allow you to schedule successfully. We apologise for the inconvenience caused and hope to have a fix deployed for this shortly.

Scheduling Issues

Jul <var data-var='date'>11</var>, <var data-var='time'>14:32</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>13:31</var> UTC Monitoring - We are aware of an issue with a permissions error appearing when trying to compose a post. This has now been rectified, and we would advise all users to refresh their browsers to force Orlo to apply the fix. Apologies for the inconvenience caused.

Permissions error when composing a post

Jul <var data-var='date'>11</var>, <var data-var='time'>13:27</var> UTC Resolved - We are aware of an issue with a permissions error appearing when trying to compose a post. This has now been rectified, and we would advise all users to refresh their browsers to force Orlo to apply the fix. Apologies for the inconvenience caused.

Jun <var data-var='date'>30</var>, <var data-var='time'>21:46</var> UTC Resolved - Delivery latency is back to normal. Jun <var data-var='date'>30</var>, <var data-var='time'>18:27</var> UTC Identified - There is currently a delay on incoming Twilio (WhatsApp) messages to Orlo. Twilio have acknowledged the problem, and it's on their status page. Further details are available here - https://status.twilio.com/incidents/9pn51bwxq9hk We'll continue to monitor the problem.

Delay in receiving Whatsapp (Twilio) messages

Jun <var data-var='date'>24</var>, <var data-var='time'>10:09</var> UTC Resolved - The scheduling issue is now fixed. We identified that a recent update was the cause and have rolled it back. We'll make sure the update is completely stable before we re-release it. Thanks for your patience, and apologies for the disruption. Jun <var data-var='date'>24</var>, <var data-var='time'>08:32</var> UTC Investigating - We are experiencing issues with our scheduling function this morning and are currently investigating the cause to implement a fix. This page will be updated once progress has been made. Apologies for any inconvenience caused.

Jun <var data-var='date'>13</var>, <var data-var='time'>08:13</var> UTC Resolved - This incident has been resolved. Further details are at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>19:57</var> UTC Monitoring - Google engineers have identified the root cause and have applied appropriate mitigations. In our tests, we see LiveChat working correctly. See also https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>19:05</var> UTC Identified - There's currently an outage with Google Cloud which is affecting the availability of Orlo's Live Chat. Further updates may be available at https://status.cloud.google.com/ This is the last incident report from Google: 12 June 2025 at 19:55:46 UTC+1 Multiple GCP products are experiencing Service issues with API requests. We are experiencing an issue with Identity and Access Management, Cloud Build, Cloud Key Management Service, Google Cloud Storage, Cloud Monitoring, Google Cloud Dataproc, Cloud Security Command Center, Artifact Registry, Cloud Workflows beginning at Thursday, 2025-06-12 10:51 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-06-12 12:25 PDT with current details. We apologize to all who are affected by the disruption.

LiveChat degradation (Google Cloud outage)

Jun <var data-var='date'> 2</var>, <var data-var='time'>16:22</var> UTC Resolved - We have deployed a workaround for the Twitter/X image posting issues found this morning, resulting in image posts to this platform now being published successfully. We apologise for the inconvenience caused and will continue to monitor this. Thank you for your patience Jun <var data-var='date'> 2</var>, <var data-var='time'>08:48</var> UTC Monitoring - We are aware that the Twitter/X API is experiencing issues posting images again and are pushing their team for a fix for this. Video posts and plain text posts to Twitter/X should be unaffected. We apologise for the inconvenience caused and will provide updates as soon as they are available.

Twitter Image post issue

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:59</var> UTC Resolved - We recently encountered a short, unforeseen outage with our third-party media processing provider. This matter has since been resolved, and the media attachment functionality is now fully operational. Thank you for your patience, and we sincerely apologise for any disruption this may have caused. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:31</var> UTC Investigating - We are aware of an issue with media uploads and attachments not working and are currently investigating this as a priority. We will update this page when we know more.

Media Attachment uploads

Mar <var data-var='date'>11</var>, <var data-var='time'>07:23</var> UTC Resolved - The issues have been resolved Mar <var data-var='date'>11</var>, <var data-var='time'>07:19</var> UTC Investigating - We're noticing that some users may have issues trying to login. We are currently investigating the cause of this issue.

Login Issues

Feb <var data-var='date'>18</var>, <var data-var='time'>07:37</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>07:37</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>18</var>, <var data-var='time'>07:25</var> UTC Investigating - We are aware that users are experiencing issues logging in. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Users unable to login

Dec <var data-var='date'>17</var>, <var data-var='time'>14:08</var> UTC Resolved - This issue has now been resolved. To ensure the fix has been deployed to your instance, please refresh your Orlo instance. Dec <var data-var='date'>17</var>, <var data-var='time'>09:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>17</var>, <var data-var='time'>09:26</var> UTC Identified - The issue has been identified and we're now working on deploying a fix. Dec <var data-var='date'>17</var>, <var data-var='time'>09:16</var> UTC Investigating - We are aware that some users are experiencing issues with the scheduling tool. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Issue with scheduling posts

Dec <var data-var='date'>12</var>, <var data-var='time'>14:56</var> UTC Resolved - The issue regarding uploading images to a Facebook post and editing/approving image posts has now been resolved and this feature should be working as expected. We apologise for any inconvenience caused and thank you for your patience. Dec <var data-var='date'>12</var>, <var data-var='time'>12:01</var> UTC Monitoring - We have now deployed a fix for the issue surrounding image uploads to Facebook. Can you please ensure you have updated your app to enable this fix. Dec <var data-var='date'>12</var>, <var data-var='time'>11:05</var> UTC Identified - We believe we have identified the cause of the Facebook image upload issue and are working on a fix. This page will be updated once the fix is deployed. Thank you for your patience. Dec <var data-var='date'>12</var>, <var data-var='time'>10:16</var> UTC Investigating - We are currently aware of an issue with uploading images to facebook when composing a post resulting in us being unable to publish any content including an image. This is also affecting editing live posts on Facebook that contain an image. We are investigating this and hope to have a resolution shortly. Thankyou for your patience.

Image uploads and editing live posts containing images for Facebook posts

Sep <var data-var='date'>26</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>08:39</var> UTC Monitoring - A fix has been implemented and we will continue to monitor the results. Sep <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC Investigating - We are aware of the current logout issues affecting users and are actively working on a solution.

Is Orlo down?

Orlo status is UP

Lastest published events

Temporary Service Disruption: Insights Media Data

Instagram posts and Facebook Reels failing

Facebook Video Upload Issues

Orlo Services, Components and Regions

Recent Orlo events

Temporary Service Disruption: Insights Media Data

Instagram posts and Facebook Reels failing

Facebook Video Upload Issues

Errors when performing actions in the Inbox or publishing a post.

Composer Tab loading issues

X Dms