THIS IS A SCHEDULED EVENT Jul <var data-var='date'>27</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> UTC Jun <var data-var='date'> 1</var>, <var data-var='time'>07:14</var> UTC Scheduled - We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove US region. During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels. Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp. We recommend customers avoid scheduling critical campaigns during the maintenance window. No action is required from customers. We will provide updates once the maintenance begins and when it is completed.

US - Database Infrastructure Upgrade

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>21</var>, <var data-var='time'>00:00</var> - <var data-var='time'>01:00</var> UTC Jun <var data-var='date'> 1</var>, <var data-var='time'>07:12</var> UTC Scheduled - We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove EU region. During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels. Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp. We recommend customers avoid scheduling critical campaigns during the maintenance window. No action is required from customers. We will provide updates once the maintenance begins and when it is completed.

EU - Database Infrastructure Upgrade

THIS IS A SCHEDULED EVENT Jun <var data-var='date'>15</var>, <var data-var='time'>10:00</var> - <var data-var='time'>13:00</var> UTC Jan <var data-var='date'>27</var>, <var data-var='time'>16:16</var> UTC Scheduled - As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured. What is changing Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported. Action required To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection: 1. SFTP username used to connect to Optimove 2. Either: * Your source public IP address(es) used for the connection (static egress IPs), or * Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24) Important If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate. Impact if not completed After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers. Need help? If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.

Action Required: SFTP Connections Must Be Restricted by IP by June 15

Jun <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>06:36</var> UTC Monitoring - A fix has been applied, and the affected daily data update process is now showing signs of recovery. We are currently re-initiating previously failed batch updates in a controlled manner to avoid creating additional load. Some customers may continue to experience delays while these updates are being processed. Next Steps: We are continuing to resume the affected batch update processes and monitor their successful completion. Next Update: We will provide another update within 1–2 hours, or sooner if normal operation is fully restored. Jun <var data-var='date'> 6</var>, <var data-var='time'>04:19</var> UTC Investigating - We are currently experiencing errors leading to delays in the daily data update process for some instances. As a result, campaigns scheduled to run after the daily update may be delayed or may remain in a “Not Run” status. This issue affects only some instances using the impacted daily update workflow. Instances using other daily update workflows are not affected. This typically occurs when the daily data update process after the ETL phase is delayed or fails, preventing campaign execution from starting as scheduled and causing some campaigns to miss their designated run time. What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Recovery Options: Manual Run: For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option: https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability Force Run: If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period: https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run To enable Force Run, please reach out to your Customer Success Manager. Next Update: We will provide an update within 1-2 hours, or sooner if new information becomes available.

Batch Update Process - Delay in Campaign execution

Jun <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:11</var> UTC Scheduled - We will be performing scheduled infrastructure maintenance on a backend database in our EU region during this window. Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run. No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.

EU - Database Maintenance - Target Group Eligibility Calculations

Jun <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:34</var> UTC Scheduled - We will be performing scheduled infrastructure maintenance on a backend database in our US region during this window. Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run. No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.

US - Database maintenance - Campaign execution stack

May <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>14:42</var> UTC Scheduled - We will be performing scheduled maintenance on Optimobile database infrastructure. Expected impact: Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing. Affected channels: Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging. We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.

US Region - Scheduled Maintenance - Optimobile Services

May <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:29</var> UTC Scheduled - We will be performing scheduled infrastructure maintenance on a backend database in our EU region during this window. Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run. No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.

EU - Database maintenance - Campaign execution stack

May <var data-var='date'>19</var>, <var data-var='time'>14:37</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:06</var> UTC Monitoring - We identified and resolved a service degradation in our EU environment that impacted some customers. During the affected window, Web SDK events delivery into the Triggered Campaigns path was disrupted, which delayed or prevented triggered campaigns from firing for the impacted accounts. Server-side events, as well as standard Web SDK events, were unaffected throughout the incident. IMPACT - Affected: Triggered Campaigns powered by Web SDK events in the EU region. - Not affected: Server-side event ingestion, scheduled campaigns, Standard Wed SDK Events - Customers may observe a temporary dip in Triggered Campaign volume corresponding to the affected window. ROOT CAUSE The disruption was caused by an infrastructure change deployed in our EU environment on May 18-19, which inadvertently affected the path used to deliver Web SDK events into the platform. NEXT STEPS - We are conducting an internal post-incident review to prevent recurrence. - We are reinforcing our pre-deployment validation for infrastructure changes that affect event ingestion paths. - Events that did not reach the platform during the incident window cannot be retroactively replayed; data captured via server-side integrations during this period is intact. NEED HELP? If you believe your account experienced impact beyond what is described above, please contact us at Support@optimove.com We sincerely apologize for the disruption and appreciate your patience.

EU Region - Web SDK Events - Triggered Campaigns

May <var data-var='date'>18</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:21</var> UTC Scheduled - We will be performing a planned upgrade to our database infrastructure in the US region as part of ongoing platform improvements. What to Expect: During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected. Scope: This maintenance will affect all tenants hosted in the US environment. Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity. We appreciate your understanding as we continue to improve platform performance and reliability.

Database Upgrade (US)

May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>14:40</var> UTC Scheduled - We will be performing scheduled maintenance on Optimobile database infrastructure. Expected impact: Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing. Affected channels: Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging. We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.

EU Region - Scheduled Maintenance - Optimobile Services

May <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>12:11</var> UTC Scheduled - We will be performing a scheduled infrastructure upgrade on the Gamify EU database. The maintenance activity itself is expected to take up to 30 minutes within this window. During this time, access to the Gamify configurator for EU tenants may be unavailable. Ongoing campaigns will continue running as expected with no player-facing impact. No action is required from client side.

Gamify - MiniGames - EU Database Migration

May <var data-var='date'>11</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:19</var> UTC Scheduled - We will be performing a planned upgrade to our database infrastructure in the EU region as part of ongoing platform improvements. What to Expect: During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected. Scope: This maintenance will affect all tenants hosted in the EU environment. Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity. We appreciate your understanding as we continue to improve platform performance and reliability.

Scheduled Maintenance – Database Upgrade (EU)

May <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>09:23</var> UTC Scheduled - Optimove’s SFTP infrastructure in the US region is getting updated. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may receive Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

US - SFTP - File upload

Apr <var data-var='date'>27</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>09:24</var> UTC Scheduled - Optimove’s SFTP infrastructure in the EU region is getting updated. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may receive Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

EU - SFTP - File upload

Apr <var data-var='date'>22</var>, <var data-var='time'>19:34</var> UTC Resolved - This incident has been resolved Apr <var data-var='date'>22</var>, <var data-var='time'>19:10</var> UTC Monitoring - The issues affecting our login service have been resolved, and we are now closely monitoring performance to ensure continued stability for all users. Apr <var data-var='date'>22</var>, <var data-var='time'>19:01</var> UTC Identified - Our authentication service is currently experiencing performance degradation that may result in slow response times or errors when accessing the site, and we are closely monitoring their progress toward a resolution. Apr <var data-var='date'>22</var>, <var data-var='time'>18:56</var> UTC Investigating - We are currently investigating reports of slow response times and intermittent errors when logging into the platform, and our engineering team is actively working to restore full service as quickly as possible.

Investigating Performance Degradation: Login Authentication

Apr <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>12:33</var> UTC Scheduled - We will be performing a scheduled upgrade to the Templates Service. During this window, Templates Service will be unavailable for up to 15 minutes. This means that Template retrieval and updates will fail, causing scheduled and triggered campaign failures for native channels within the 15 minute maintenance window. Transactional sends are not expected to be impacted. Further updates will be shared as needed.

Template Service - Scheduled upgrade

Apr <var data-var='date'>14</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>10:20</var> UTC Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

Scheduled maintenance | US | SFTP - File upload

Apr <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>12:32</var> UTC Scheduled - We will be performing a scheduled upgrade to the Templates Service. During this window, Templates Service will be unavailable for up to 15 minutes. This means that Template retrieval and updates will fail, causing scheduled and triggered campaign failures for native channels within the 15 minute maintenance window. Transactional sends are not expected to be impacted. Further updates will be shared as needed.

Apr <var data-var='date'>10</var>, <var data-var='time'>10:24</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>10:05</var> UTC Monitoring - A fix has been implemented for the issue affecting campaign creation in the Campaign Builder. We are monitoring the results to ensure stability. Apr <var data-var='date'>10</var>, <var data-var='time'>08:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>10</var>, <var data-var='time'>08:41</var> UTC Investigating - We are investigating an issue affecting the Campaign Builder, where some users may be unable to create campaigns. Our team is working to identify the root cause and restore normal functionality as quickly as possible.

UI - Optimove Site - Degraded Performance in Campaign Builder

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:10</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:51</var> UTC Investigating - We are currently investigating this issue.

BI Studio: Business Performance Overview Page Not Loading

Mar <var data-var='date'>23</var>, <var data-var='time'>16:46</var> UTC Resolved - We have confirmed that the issue affecting the Target Group Configuration section has been resolved, and the "Show Size" functionality is now operating normally. We will continue to monitor to ensure ongoing stability. Mar <var data-var='date'>23</var>, <var data-var='time'>15:15</var> UTC Monitoring - We identified an issue affecting the Target Group Configuration section, where the "Show Size" functionality could return "N/A" or fail to load. We have rolled back a recent change, and service is improving. This issue is limited to the UI display only. Target Group size continues to be calculated correctly during campaign execution, and campaigns are not impacted. We are continuing to monitor the situation to ensure full resolution. Mar <var data-var='date'>23</var>, <var data-var='time'>15:05</var> UTC Identified - We are currently experiencing an issue where the Target Group (TG) size cannot be calculated in the Target Group Configuration section. As a result, the "Show Size" functionality may return "N/A" or fail to load. This issue is limited to the UI display only. Target Group size is still calculated correctly during campaign execution, and campaigns are not impacted. Our team is actively investigating the issue and working toward a resolution.

Optimove Site - Target Group Size Display Unavailable

Mar <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>22</var>, <var data-var='time'>15:13</var> UTC Scheduled - On March 23rd starting at 07:00 UTC, we will be performing an infrastructure update to improve system stability. No downtime or customer impact is expected. The update will be applied across all regions simultaneously, and our team will closely monitor the process.

Opti-X Infrastructure

Mar <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>10:23</var> UTC Scheduled - Optimove’s SFTP infrastructure in the EU region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

Scheduled maintenance | EU | SFTP - File upload

Mar <var data-var='date'>17</var>, <var data-var='time'>14:55</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>14:13</var> UTC Update - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>14:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>13:37</var> UTC Update - We have identified the source of the issue leading to delays in campaign execution - Mitigation is in progress. Our team is working to restore normal service and will provide another update soon. Mar <var data-var='date'>17</var>, <var data-var='time'>12:49</var> UTC Identified - We are currently experiencing an issue causing unexpected errors and delays in campaign execution. What we’re doing- Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Next update- We will provide an update within 1–2 hours, or sooner if there are any significant developments.

Is Optimove Service down?

Optimove Service status is UP

Lastest published events

Batch Update Process - Delay in Campaign execution

EU - Database Maintenance - Target Group Eligibility Calculations

US - Database maintenance - Campaign execution stack

Optimove Service Services, Components and Regions

Recent Optimove Service events

US - Database Infrastructure Upgrade

EU - Database Infrastructure Upgrade

Action Required: SFTP Connections Must Be Restricted by IP by June 15

Batch Update Process - Delay in Campaign execution

EU - Database Maintenance - Target Group Eligibility Calculations

US - Database maintenance - Campaign execution stack

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Is Optimove Service down?

Optimove Service status is UP

Lastest published events

Batch Update Process - Delay in Campaign execution

EU - Database Maintenance - Target Group Eligibility Calculations

US - Database maintenance - Campaign execution stack

Optimove Service Services, Components and Regions

Recent Optimove Service events

US - Database Infrastructure Upgrade

EU - Database Infrastructure Upgrade

Action Required: SFTP Connections Must Be Restricted by IP by June 15

Batch Update Process - Delay in Campaign execution

EU - Database Maintenance - Target Group Eligibility Calculations

US - Database maintenance - Campaign execution stack

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!