THIS IS A SCHEDULED EVENT Jun <var data-var='date'>15</var>, <var data-var='time'>10:00</var> - <var data-var='time'>13:00</var> UTCJan <var data-var='date'>27</var>, <var data-var='time'>16:16</var> UTC Scheduled - As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured. What is changing Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported. Action required To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection: 1. SFTP username used to connect to Optimove 2. Either: * Your source public IP address(es) used for the connection (static egress IPs), or * Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24) Important If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate. Impact if not completed After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers. Need help? If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.

Action Required: SFTP Connections Must Be Restricted by IP by June 15

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>20</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTCMar <var data-var='date'>31</var>, <var data-var='time'>12:33</var> UTC Scheduled - We will be performing a scheduled upgrade to the Templates Service. During this window, Templates Service will be unavailable for up to 15 minutes. This means that Template retrieval and updates will fail, causing scheduled and triggered campaign failures for native channels within the 15 minute maintenance window. Transactional sends are not expected to be impacted. Further updates will be shared as needed.

Template Service - Scheduled upgrade

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>14</var>, <var data-var='time'>13:00</var> - <var data-var='time'>14:00</var> UTCMar <var data-var='date'>12</var>, <var data-var='time'>10:20</var> UTC Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

Scheduled maintenance | US | SFTP - File upload

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTCMar <var data-var='date'>31</var>, <var data-var='time'>12:32</var> UTC Scheduled - We will be performing a scheduled upgrade to the Templates Service. During this window, Templates Service will be unavailable for up to 15 minutes. This means that Template retrieval and updates will fail, causing scheduled and triggered campaign failures for native channels within the 15 minute maintenance window. Transactional sends are not expected to be impacted. Further updates will be shared as needed.

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 7</var>, <var data-var='time'>08:10</var> UTC Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:51</var> UTC Investigating - We are currently investigating this issue.

BI Studio: Business Performance Overview Page Not Loading

Mar <var data-var='date'>23</var>, <var data-var='time'>16:46</var> UTC Resolved - We have confirmed that the issue affecting the Target Group Configuration section has been resolved, and the "Show Size" functionality is now operating normally. We will continue to monitor to ensure ongoing stability.Mar <var data-var='date'>23</var>, <var data-var='time'>15:15</var> UTC Monitoring - We identified an issue affecting the Target Group Configuration section, where the "Show Size" functionality could return "N/A" or fail to load. We have rolled back a recent change, and service is improving. This issue is limited to the UI display only. Target Group size continues to be calculated correctly during campaign execution, and campaigns are not impacted. We are continuing to monitor the situation to ensure full resolution.Mar <var data-var='date'>23</var>, <var data-var='time'>15:05</var> UTC Identified - We are currently experiencing an issue where the Target Group (TG) size cannot be calculated in the Target Group Configuration section. As a result, the "Show Size" functionality may return "N/A" or fail to load. This issue is limited to the UI display only. Target Group size is still calculated correctly during campaign execution, and campaigns are not impacted. Our team is actively investigating the issue and working toward a resolution.

Optimove Site - Target Group Size Display Unavailable

Mar <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>22</var>, <var data-var='time'>15:13</var> UTC Scheduled - On March 23rd starting at 07:00 UTC, we will be performing an infrastructure update to improve system stability. No downtime or customer impact is expected. The update will be applied across all regions simultaneously, and our team will closely monitor the process.

Opti-X Infrastructure

Mar <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>10:23</var> UTC Scheduled - Optimove’s SFTP infrastructure in the EU region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

Scheduled maintenance | EU | SFTP - File upload

Mar <var data-var='date'>17</var>, <var data-var='time'>14:55</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>14:13</var> UTC Update - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>17</var>, <var data-var='time'>14:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>17</var>, <var data-var='time'>13:37</var> UTC Update - We have identified the source of the issue leading to delays in campaign execution - Mitigation is in progress. Our team is working to restore normal service and will provide another update soon.Mar <var data-var='date'>17</var>, <var data-var='time'>12:49</var> UTC Identified - We are currently experiencing an issue causing unexpected errors and delays in campaign execution. What we’re doing- Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Next update- We will provide an update within 1–2 hours, or sooner if there are any significant developments.

Batch Update Process - Delay in campaign execution

Mar <var data-var='date'>14</var>, <var data-var='time'>10:10</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>14</var>, <var data-var='time'>09:02</var> UTC Investigating - We are currently experiencing unexpected errors leading to delays in campaign execution. What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Next Update: We will provide an update within 1–2 hours, or sooner if new information becomes available

EU - Batch Update Process - Delay in Campaign execution

Mar <var data-var='date'>10</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>08:39</var> UTC Scheduled - Optimove ETL infrastructure is getting updated. During this upgrade, Optimoves ETL stage in the batch process will have reduced performance. Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ). For more information, please reach out to our Support team at: Support@optimove.com

US - Batch Update process - ETL - Infrastructure Maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>13:30</var> UTC Scheduled - Optimove ETL infrastructure is getting updated. During this upgrade, Optimoves ETL stage in the batch process will have reduced performance. Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ). For more information, please reach out to our Support team at: Support@optimove.com

EU - Batch Update process - ETL - Infrastructure Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>12:20</var> UTC Resolved - The issue affecting all Support email inboxes has been resolved. Email processing has resumed, and queued messages are being processed. You may experience short-term delays as we work through the backlog. We do not expect further impact. Thank you for your patience.Mar <var data-var='date'> 3</var>, <var data-var='time'>11:48</var> UTC Identified - We have identified the root cause of the issue affecting all Support email inboxes and are working with our service provider on remediation. We expect the issue to be resolved within the next 45 minutes. Emails remain queued and will be processed once service is fully restored. Some response delays and potential SLA impact may occur. For urgent matters, please continue using the Optimove Academy “Submit a request” form or the in-app /help widget. We will provide confirmation once the issue is fully resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> UTC Update - Note: Emails are being queued and will be processed once service is restored. Some response delays and potential SLA impact may occur.Mar <var data-var='date'> 3</var>, <var data-var='time'>10:20</var> UTC Investigating - We’re currently investigating an issue where emails sent to our Support inbox are not being processed as expected, which may delay ticket creation and responses. Workaround: Please submit your request via the Optimove Academy “Submit a request” form or use the in-app/help widget to reach our Support teams while we work to restore normal email processing.

Support@optimove.com - Support email intake delays

Feb <var data-var='date'>17</var>, <var data-var='time'>22:28</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>14:42</var> UTC Update - The issue affecting campaign execution in the EU environment has been resolved. Note: Some scheduled campaigns may remain in a “Not Run” status. This occurs when the batch data update is delayed and campaign execution starts later than scheduled, causing certain campaigns to miss their designated run time. Recovery Options: - For campaigns that remained in a “Not Run” status, users may leverage the “Run Now” option in Mission Control. - Accounts with Force Run enabled may have campaigns processed within the defined grace period. - Alternatively, you may reach out to our Support team if you require assistance running affected campaigns in bulk. We appreciate your patience and understanding.Feb <var data-var='date'>17</var>, <var data-var='time'>12:26</var> UTC Monitoring - Campaign processing queues in the EU environment are decreasing and performance is gradually improving. We are continuing to investigate the root cause, including potential third-party dependencies, while closely monitoring the system. We will provide further updates as more information becomes available.Feb <var data-var='date'>17</var>, <var data-var='time'>10:37</var> UTC Identified - We have identified the root cause of the campaign execution delays in the EU environment. Ou team is actively working to restore normal processing as quickly as possible. We will continue to provide updates as progress is made.Feb <var data-var='date'>17</var>, <var data-var='time'>10:18</var> UTC Investigating - We are currently experiencing errors causing delays in campaign execution in the EU environment. Workaround: For time-sensitive campaigns, users may leverage the “Run Now” option in Mission Control. Accounts with Force Run enabled will process campaigns if the issue is resolved within the defined grace period. Our engineering team is actively investigating and working to restore normal processing.

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>08:37</var> UTC Scheduled - Optimove ETL infrastructure is getting updated. During this upgrade, Optimoves ETL stage in the batch process will have reduced performance. Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ). For more information, please reach out to our Support team at: Support@optimove.com

Jan <var data-var='date'>24</var>, <var data-var='time'>14:46</var> UTC Resolved - The issue is resolved and systems are fully operational. Please verify your campaign statuses and manually run any campaigns that remain in "Not Run" or "Failed" status directly from the site.Jan <var data-var='date'>24</var>, <var data-var='time'>14:24</var> UTC Monitoring - Backend recovery is underway and systems are stable. However, to avoid further delays while the queue clears, we continue to advise manually re-running any critical campaigns via the UI.Jan <var data-var='date'>24</var>, <var data-var='time'>14:03</var> UTC Identified - We are addressing execution errors affecting a limited number of campaigns. Due to potential delays and a risk of "Not Run" statuses, we advise manually triggering any high-priority campaigns via the UI for immediate delivery.Jan <var data-var='date'>24</var>, <var data-var='time'>12:58</var> UTC Investigating - We have identified an issue causing a small percentage of campaigns to fail during execution. Please note that the majority of campaigns are proceeding successfully. ​Our team is currently executing a manual rerun for the affected campaigns. However, this recovery process will take some time to complete and risks campaigns going into "Not Run" status. ​Recommendation: If you have a high-priority campaign that has failed, we recommend manually re-running it immediately via the user interface (using the "Play" button in the campaign status window) rather than waiting for the backend recovery.

Campaign execution - Some campaigns are in failed status

Jan <var data-var='date'>23</var>, <var data-var='time'>14:04</var> UTC Resolved - The issue causing both campaign execution failures and delays has been fully resolved. During the incident, some campaigns may have remained in a Not Run status. This can occur when the Batch Data Update is delayed, and campaign execution begins later than scheduled, resulting in certain campaigns missing their designated run window. Force Run Behavior If your instance has Force Run enabled, affected campaigns may still be executed automatically as part of the batch process, provided the incident was resolved within the configured grace period. More details on Force Run can be found here: https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run To enable Force Run for your instance, please reach out to your Customer Success Manager. Current Status Campaign execution has stabilized, failure rates have returned to normal, and all systems are fully operational. 'Not Run' campaigns can be manually run by clicking on the 'Play' button in the relevant campaign status window.Jan <var data-var='date'>23</var>, <var data-var='time'>13:04</var> UTC Monitoring - A fix for the campaign execution failures is rolled out across all environments. We are gradually resuming campaign execution processes for customers. Next Steps: We are continuing to resume execution processes and monitor their successful completion. We will provide additional updates once normal operation is restored. Next Update: Another update will be shared within 1-2 hours.Jan <var data-var='date'>23</var>, <var data-var='time'>11:24</var> UTC Update - The fix has been developed and rolled out to the production environment. We are continuing to gradually proceed with the campaign execution processes for customers. Next Steps We will monitor the execution process for customers and continue gradually with batch updates. We will provide additional updates once normal operation is restored. Next Update You can expect another update within 1-2 hours or sooner if the fix is fully validated.Jan <var data-var='date'>23</var>, <var data-var='time'>09:16</var> UTC Identified - We have identified the root cause of the campaign execution failures. A fix has been developed and is now being prepared for rollout. We are beginning to run the campaign execution for the first batch of customers. Next Steps Our engineering team is rolling out the fix and monitoring its impact closely. We will provide confirmation once the rollout is complete and normal operation is restored. Next Update You can expect another update within 1-2 hours or sooner if the fix is fully validated. Recovery Options are unchanged from previous updates.Jan <var data-var='date'>23</var>, <var data-var='time'>08:47</var> UTC Update - We are continuing to experience delays in campaign execution, affecting a subset of customers. Some campaigns may remain in a “Not Run” status. Not all customers are impacted. Relevant engineering teams are actively investigating and working to stabilize execution. At this time, the behavior is consistent with delayed batch processing, which may cause certain campaigns to miss their scheduled run window. What We’re Doing: Engineering teams remain fully engaged and focused on restoring normal execution as quickly as possible. We are closely monitoring the system and the affected tenants. Recovery Options are unchanged from previous updates. Next Update: We will share another update within 1-2 hours, or sooner if there are any significant changes.Jan <var data-var='date'>23</var>, <var data-var='time'>05:47</var> UTC Update - We continue to experience delays in campaign execution impacting some customers, which may result in certain campaigns remaining in a “Not Run” status. Not all customers are affected. Our engineering team is actively continuing the investigation and working to stabilize execution. At this time, the behavior remains consistent with delayed batch processing causing some campaigns to miss their scheduled run window. What We’re Doing: Engineering remains engaged and focused on restoring normal execution as quickly as possible. We are closely monitoring the system and affected tenants. Recovery Options (unchanged): Manual Run: High-priority campaigns can be triggered manually using Run Now in Mission Control. Force Run: If enabled, campaigns will still deliver once the issue is resolved within the grace period. Next Update: We will provide another update within 1–2 hours, or sooner if there are any meaningful changes.Jan <var data-var='date'>23</var>, <var data-var='time'>02:43</var> UTC Investigating - We are currently experiencing errors leading to delays in campaign execution. As a result, some campaigns may remain in a “Not Run” status. This typically occurs when the Batch Data Update is delayed and campaign execution starts later than scheduled, causing some campaigns to miss their designated run time. What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Recovery Options: Manual Run: For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability Force Run: If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run. To enable Force Run, please reach out to your Customer Success Manager. Next Update: We will provide an update within 1–2 hours, or sooner if new information becomes available

Batch Update Process - Delay in Campaign execution

Jan <var data-var='date'>22</var>, <var data-var='time'>09:12</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>20:48</var> UTC Monitoring - Our teams are investigating the issue and have identified conditions that affected system stability. We are actively working to restore normal operation and have placed the service under close monitoring to ensure continued stability. Additional updates will follow.Jan <var data-var='date'>21</var>, <var data-var='time'>19:58</var> UTC Update - We are continuing to work on stabilizing the system. At this time, the service remains in a degraded state, and while mitigation efforts are ongoing, the root cause has not yet been identified. Our teams are actively investigating and will provide further updates as soon as more information becomes available.Jan <var data-var='date'>21</var>, <var data-var='time'>19:04</var> UTC Investigating - We are seeing degraded performance affecting the Real Time Track and Trigger component in the USA region. This can result in delays or slower processing of real-time events and may impact US Track and Trigger campaigns.

Degraded performance in Real Time Track and Trigger (USA)

Jan <var data-var='date'>20</var>, <var data-var='time'>13:22</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>12:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>20</var>, <var data-var='time'>09:35</var> UTC Identified - We’ve identified an issue impacting OptiText SMS message sending/delivery related to a change made by an external SMS provider. We’re working closely with the provider to restore normal service.Jan <var data-var='date'>20</var>, <var data-var='time'>08:06</var> UTC Investigating - We’re investigating an issue impacting OptiText SMS message sending/delivery. Our team is working to identify the cause and restore normal service.

OptiText SMS - Processing and delivery failures

Jan <var data-var='date'> 7</var>, <var data-var='time'>13:36</var> UTC Resolved - Batch processing in the EU region has returned to normal operation. Scheduled campaign executions, batch processing, and report generation are no longer experiencing delays. Campaigns that were marked as “Not Run” during the delay window will not execute automatically. Customers can identify affected campaigns via Mission Control in the Optimove platform and take action as needed, such as re-running or re-scheduling the campaign. We will continue to monitor the system to ensure stability.Jan <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> UTC Monitoring - Mitigation has been applied and batch processing in the EU region is beginning to recover. Scheduled campaign executions, batch processing, and report generation may still experience delays as the system stabilizes. We are continuing to monitor the situation closely and will provide a final update once resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>12:02</var> UTC Identified - The issue causing delays in batch processing in the EU region has been identified. Scheduled campaign executions, batch processing, and report generation may continue to be delayed for EU customers while remediation is in progress. Our teams are actively working to resolve the issue and will provide further updates as progress continues.Jan <var data-var='date'> 7</var>, <var data-var='time'>11:04</var> UTC Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.

EU – Batch Update Process – Delays in Scheduled Campaign Processing

Jan <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>24</var>, <var data-var='time'>11:46</var> UTC Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance. Maintenance Window & Impact During the update, SFTP file loading may be unavailable for up to 10 minutes. Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window. Additional Considerations There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing. Support For any questions or assistance, please contact Support@optimove.com.

Jan <var data-var='date'> 5</var>, <var data-var='time'>17:25</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 5</var>, <var data-var='time'>13:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> UTC Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.

Dec <var data-var='date'>30</var>, <var data-var='time'>14:30</var> UTC Resolved - The issue impacting scheduled campaign execution has been resolved and systems are operating normally. Campaign batch processing and execution for Conditional Execution, Re-evaluate Target Group, and “Run Now” campaigns are now working as expected. Some campaigns that missed their execution window during the incident may still show a "Not Run" or "Failed" status. In these cases, customers can re-run the campaign from the Optimove platform to execute it.Dec <var data-var='date'>30</var>, <var data-var='time'>13:30</var> UTC Update - Campaign batch processing is operating normally. We are still monitoring issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to experience delays or show “Failed” / “Not Run” status. Further updates will be provided as we continue to work toward full resolution.Dec <var data-var='date'>30</var>, <var data-var='time'>12:43</var> UTC Update - We observed degradation impacting scheduled campaign execution and have rolled out an additional fix. Campaign processing is ongoing, and some delays or “Failed” / “Not Run” statuses may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. We are closely monitoring recovery.Dec <var data-var='date'>30</var>, <var data-var='time'>12:34</var> UTC Update - We continue to monitor recovery. While batch processing remains active, we are still observing additional issues that may impact campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. Some delays or “Failed” / “Not Run” statuses may still occur. Further updates will be shared as progress continues.Dec <var data-var='date'>30</var>, <var data-var='time'>11:20</var> UTC Update - We continue to monitor recovery. Some delays may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. For campaigns showing a “Not Run” status, re-running the campaign from the Optimove platform is available.Dec <var data-var='date'>30</var>, <var data-var='time'>10:41</var> UTC Monitoring - A fix has been applied and scheduled campaign batches are progressing, though some delays have already occurred. We are still seeing issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to appear as delayed or show “Failed” / “Not Run” status. We are monitoring closely and continuing to work toward full resolution.Dec <var data-var='date'>30</var>, <var data-var='time'>10:06</var> UTC Investigating - We are investigating an issue impacting scheduled campaign execution in both EU and US regions. Campaigns using Conditional Execution, Re-evaluate Target Group, or “Run Now” may be delayed and may remain in “Processing” or appear as “Failed” / “Not Run”. This may impact deliveries via Optimove native channels (e.g., Optimail, Optimobile, OptiText). We are working to restore normal processing.

Scheduled Campaign Execution – Degraded Performance

Dec <var data-var='date'>29</var>, <var data-var='time'>11:44</var> UTC Resolved - The root cause has been fixed and BI reports are recovering. It may take up to 24 hours for all reports to fully update. If you need an expedited review, please contact support@optimove.com.Dec <var data-var='date'>29</var>, <var data-var='time'>11:09</var> UTC Identified - We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.Dec <var data-var='date'>29</var>, <var data-var='time'>10:20</var> UTC Investigating - We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.

BI Reports – Data Not Updated

Dec <var data-var='date'>28</var>, <var data-var='time'>12:05</var> UTC Resolved - OptiMail metrics processing has been restored for EU and US tenants. Metrics for the last ~24 hours are recovering and updating as expected. We are continuing work to reconcile the remaining missing/delayed metrics from the incident window.Dec <var data-var='date'>28</var>, <var data-var='time'>10:17</var> UTC Monitoring - A mitigation has been applied and OptiMail metrics processing has been restored for EU & US tenants. Some customers may still see missing or delayed metrics for the period while we assess recovery/backfill options and continue monitoring system stabilityDec <var data-var='date'>28</var>, <var data-var='time'>08:59</var> UTC Investigating - We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC. This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more

Is Optimove Service down?

Optimove Service status is UP

Lastest published events

BI Studio: Business Performance Overview Page Not Loading

Optimove Site - Target Group Size Display Unavailable

Opti-X Infrastructure

Optimove Service Services, Components and Regions

Recent Optimove Service events

Action Required: SFTP Connections Must Be Restricted by IP by June 15

Template Service - Scheduled upgrade

Scheduled maintenance | US | SFTP - File upload

Template Service - Scheduled upgrade

BI Studio: Business Performance Overview Page Not Loading

Optimove Site - Target Group Size Display Unavailable

Get your FREE account now,
5 monitors included!

Is Optimove Service down?

Optimove Service status is UP

Lastest published events

BI Studio: Business Performance Overview Page Not Loading

Optimove Site - Target Group Size Display Unavailable

Opti-X Infrastructure

Optimove Service Services, Components and Regions

Recent Optimove Service events

Action Required: SFTP Connections Must Be Restricted by IP by June 15

Template Service - Scheduled upgrade

Scheduled maintenance | US | SFTP - File upload

Template Service - Scheduled upgrade

BI Studio: Business Performance Overview Page Not Loading

Optimove Site - Target Group Size Display Unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!