May <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> UTC Resolved - Between 00:35 and 05:56 UTC, our API service experienced increased error rates and latency. During this period, the API was degraded and, at times, unavailable, which may have prompted some users to contact support. The issue was fully resolved by 05:55 UTC, and all services are now operating normally. The incident was caused by problems with Amazon Elastic Compute Cloud infrastructure in the AWS N. Virginia region. Despite the API disruption, core functionality in the web application remained operational throughout the incident. The mobile application for drivers also remained operational, allowing drivers to continue accessing and completing their assigned routes.

Increased API Error Rates and Latency

Nov <var data-var='date'>19</var>, <var data-var='time'>16:27</var> UTC Resolved - Incident has been resolved and all services should operate normally. Nov <var data-var='date'>19</var>, <var data-var='time'>16:16</var> UTC Monitoring - We've resolved the issue and we're currently monitoring the traffic to make sure that everything is performing optimally. Nov <var data-var='date'>19</var>, <var data-var='time'>16:07</var> UTC Identified - Issue have been identified and we're restoring the service. Nov <var data-var='date'>19</var>, <var data-var='time'>16:04</var> UTC Investigating - We're experiencing delay in managing services and we expect outage to last for several minutes. We will update this message as soon as we new information

Slow service restart

Jun <var data-var='date'>12</var>, <var data-var='time'>20:33</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>20:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>19:32</var> UTC Investigating - Since 6:30 pm UTC today, we have been experiencing issues with loading maps, caused by the instability of our 3rd party provider. We're currently working on the solution.

Issue with loading maps

Nov <var data-var='date'>28</var>, <var data-var='time'>10:00</var> UTC Resolved - Between 11:05 and 11:35 UTC, viewing a map with newly created routes in our web application displayed an error message prompting users to contact support. The issue was fully resolved within 15 minutes of the first report, and all services are now operating normally. Despite the error message, core functionalities such as adding orders, planning, sending routes, and moving orders on and off routes continued to function correctly. Additionally, all other services—such as live tracking, importing, API integrations, customer notifications, and real-time order tracking—remained fully operational throughout.

Partial service disruption

Aug <var data-var='date'>27</var>, <var data-var='time'>06:00</var> UTC Resolved - We experienced an issue with the OptimoRoute mobile service where new mobile apps could not be activated. This was caused by an expired HTTPS certificate. The issue has now been resolved, and all services are operating normally. No data from driver apps was lost.

Mobile service disruption

Mar <var data-var='date'>24</var>, <var data-var='time'>01:04</var> UTC Resolved - All services are operational. Mar <var data-var='date'>24</var>, <var data-var='time'>01:02</var> UTC Monitoring - We have restored a service for all accounts and we're currently monitoring that everything is working as it should. Mar <var data-var='date'>23</var>, <var data-var='time'>20:34</var> UTC Update - We are confirming that all paying accounts have their service fully restored at 100% performance. We are in the process of restoring full mobile service to free trial accounts. Mar <var data-var='date'>23</var>, <var data-var='time'>19:54</var> UTC Identified - A large majority of our customers are at 100% performance. We continue to restore mobile service for our smallest customers. All pending SMS messages will continue to go out to customers, none will be lost or missed. Mar <var data-var='date'>23</var>, <var data-var='time'>18:26</var> UTC Investigating - The OptimoRoute mobile service is working with degraded performance for a portion of our accounts. Your driver data is backed up on their phones and will eventually fully sync with OptimoRoute. We will issue another update at 3:30pm PST, 20:30 Central European time.

Issues with the mobile service

Feb <var data-var='date'>27</var>, <var data-var='time'>13:58</var> UTC Resolved - The issue with the mobile service has been resolved. Thank you for your patience while we resolved the problem. Incident began at 2023-02-27T03:30Z and ended 2023-02-27T03:33Z. IMPACT DETAILS: During the downtime the drivers couldn't get new plans and plan updates and the dispatchers could not log in to the web application. Some drivers have been logged out of the mobile application. Feb <var data-var='date'>27</var>, <var data-var='time'>07:45</var> UTC Monitoring - We have identified the issue and it has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC Identified - We're aware of an issue affecting some customers that are using our mobile application. Fix is being implemented.

Is OptimoRoute down?

OptimoRoute status is UP

Lastest published events

Increased API Error Rates and Latency

Slow service restart

Issue with loading maps

OptimoRoute Services, Components and Regions

Recent OptimoRoute events

Increased API Error Rates and Latency

Slow service restart

Issue with loading maps

Partial service disruption

Mobile service disruption

Issues with the mobile service

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Is OptimoRoute down?

OptimoRoute status is UP

Lastest published events

Increased API Error Rates and Latency

Slow service restart

Issue with loading maps

OptimoRoute Services, Components and Regions

Recent OptimoRoute events

Increased API Error Rates and Latency

Slow service restart

Issue with loading maps

Partial service disruption

Mobile service disruption

Issues with the mobile service

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!