THIS IS A SCHEDULED EVENT Sep <var data-var='date'>9</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Aug <var data-var='date'>14</var>, <var data-var='time'>09:39</var> UTC Scheduled - The Product Information Management (PIM) service will undergo a product upgrade, starting on September 9th at 22:00 (UTC) and ending at 04:00 (UTC) on September 10th (6 hour window, actual downtime is expected to be 30-60 minutes). For an estimated 30-60 minutes during the service window, the PIM application will be stopped and PIM tenants will not be able to log in and perform normal activities. This affects all PIM clients.

Upgrade of Product Information Management (PIM), 9-10 September 2026

Aug <var data-var='date'>14</var>, <var data-var='time'>08:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>05:15</var> UTC Update - We are implementing the fix and have confirmed the impact affects a limited subset of clients. Aug <var data-var='date'>14</var>, <var data-var='time'>03:06</var> UTC Identified - Our Engineering team has identified the root cause and is actively working on a resolution. Aug <var data-var='date'>14</var>, <var data-var='time'>02:38</var> UTC Investigating - We're investigating DXP multiple environments returning error 503 - affecting only non-production environments.

DXP - Multiple environments returning error 503 - Affecting only Non-production environments

Aug <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>14:03</var> UTC Scheduled - Hostname management systems for Digital Experience Cloud Service (DXP) and Configured Commerce will be undergoing routine maintenance on August 13 from 12:00–13:00 UTC (1 hour window). During this maintenance window: We advise against going live with or migrating your site, as these actions may be disrupted. All other services will remain fully operational. Expected service impact is brief (2–3 minutes) within the maintenance window. No action is required on your part.

DXP & Configured Commerce - Hostname Management Maintenance

Aug <var data-var='date'>12</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>13:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>10:38</var> UTC Identified - We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

CMP: PDF File Preview Generation Unavailable

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:28</var> UTC Resolved - Systems are running stable with the mitigation removed. The incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:51</var> UTC Monitoring - The performance problems didn't show up again. The mitigation is no longer needed and will be removed. We are still monitoring. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:09</var> UTC Identified - We have put a mitigation at place, so the mentioned services should be fully available again. The problem started around 16:38 CEST. Mitigation was activated at 17:00 CEST. We are continuing to our investigation. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> UTC Investigating - We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.

Performance degration for image delivering, tracking and online version

Aug <var data-var='date'> 4</var>, <var data-var='time'>17:32</var> UTC Resolved - No further problems have been observed. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> UTC Monitoring - The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well. We are now monitoring the system. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:27</var> UTC Update - The problem has been identified and a partial workaround has been applied. We are still working on a full solution. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> UTC Investigating - We are currently investigating an issue with degraded performance for email dispatch.

Campaign: Degraded performance for sending emails

Aug <var data-var='date'> 3</var>, <var data-var='time'>16:04</var> UTC Resolved - The issue affecting the Netspring service has been resolved, and service has been restored to normal operation. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:11</var> UTC Identified - We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:46</var> UTC Update - We are continuing to investigate the issue. Thank you for your patience! Aug <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> UTC Investigating - We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.

Netspring outage

Jul <var data-var='date'>31</var>, <var data-var='time'>20:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>19:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>18:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>31</var>, <var data-var='time'>17:53</var> UTC Investigating - We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.

CMP: Modules are not loading in the platform

Jul <var data-var='date'>29</var>, <var data-var='time'>20:46</var> UTC Resolved - The issue has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>19:35</var> UTC Investigating - Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.

ODP and OCP Availability

Jul <var data-var='date'>23</var>, <var data-var='time'>20:34</var> UTC Resolved - This incident has been resolved and service availability and functionality fully restored. Jul <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Monitoring - We are seeing continued restoration of sites across the platform, with services gradually returning to normal. Our teams are closely monitoring the situation and will share further updates as soon as they are available. Jul <var data-var='date'>23</var>, <var data-var='time'>18:10</var> UTC Update - Our third party vendor is continuing to rollout mitigation actions Jul <var data-var='date'>23</var>, <var data-var='time'>17:16</var> UTC Update - The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway. We will provide additional updates as soon as they become available. Thank you for your patience! Jul <var data-var='date'>23</var>, <var data-var='time'>16:10</var> UTC Identified - This issue has been identified and we are working with our third party vendor on mitigation efforts Jul <var data-var='date'>23</var>, <var data-var='time'>15:10</var> UTC Investigating - We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!

Digital Experience Platform (DXP) West US

Jul <var data-var='date'>23</var>, <var data-var='time'>18:41</var> UTC Resolved - The disruption with our identify provider has been resolved. Thank you for your patience with this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>17:51</var> UTC Identified - We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution. Jul <var data-var='date'>23</var>, <var data-var='time'>15:26</var> UTC Investigating - We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.

Login results in 429 error

Jul <var data-var='date'>23</var>, <var data-var='time'>09:35</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>09:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the result. Jul <var data-var='date'>23</var>, <var data-var='time'>06:57</var> UTC Investigating - We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!

Content Recommendations - Degraded performance in North America region

Jul <var data-var='date'>17</var>, <var data-var='time'>17:17</var> UTC Resolved - The affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem. Jul <var data-var='date'>17</var>, <var data-var='time'>16:59</var> UTC Investigating - We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.

Campaign user interface partially unavailable

Jul <var data-var='date'>13</var>, <var data-var='time'>10:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>09:32</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>08:56</var> UTC Investigating - We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>18:35</var> UTC Scheduled - We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner.

Configured Commerce - Upgrading Kubernetes Clusters

Jul <var data-var='date'> 9</var>, <var data-var='time'>20:38</var> UTC Resolved - The incident has been resolved as the service has fully recovered and is stable. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>18:39</var> UTC Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will continue to provide updates as they become available. Thank you for your patience.

Search and Navigation US West - Degraded service performance

Jun <var data-var='date'>30</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>16:08</var> UTC Identified - We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present. Jun <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC Investigating - For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.

ODP EU region - Data Ingest service is partially degraded

Jun <var data-var='date'>30</var>, <var data-var='time'>12:35</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>14:55</var> UTC Monitoring - We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed. Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability. Jun <var data-var='date'>29</var>, <var data-var='time'>12:15</var> UTC Investigating - We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed. Our engineering team is actively investigating the issue. We apologize for any inconvenience.

Delayed Data Processing in NA Region

Jun <var data-var='date'>25</var>, <var data-var='time'>14:53</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>10:25</var> UTC Update - The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual. Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery. We apologize for any inconvenience this may have caused. Jun <var data-var='date'>24</var>, <var data-var='time'>09:20</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC Monitoring - We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed. Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur. Our team is actively monitoring the recovery, and we will confirm once the system has fully returned to normal. Thank you for your continued patience. Jun <var data-var='date'>23</var>, <var data-var='time'>18:27</var> UTC Identified - Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway. As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered. We will provide a further update as soon as we have more information. I appreciate your patience. Jun <var data-var='date'>22</var>, <var data-var='time'>20:30</var> UTC Investigating - We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared. Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information. We apologize for any inconvenience and appreciate your patience.

Data Processing Delays in NA

Jun <var data-var='date'>22</var>, <var data-var='time'>13:03</var> UTC Resolved - We have resolved an issue that was resulting in some users receiving errors in the application and configuration-related REST APIs (500 or 502 status codes). There was no impact to experiment execution or ingestion related to the issue.

Increased error rate in application and REST APIs

Jun <var data-var='date'>20</var>, <var data-var='time'>17:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>22:29</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>19</var>, <var data-var='time'>21:50</var> UTC Monitoring - We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side. Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may receive duplicate emails. We will provide a further update as monitoring continues. Jun <var data-var='date'>19</var>, <var data-var='time'>19:51</var> UTC Identified - We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility. Jun <var data-var='date'>19</var>, <var data-var='time'>19:02</var> UTC Update - We are still looking into this issue and will provide updates as they become available. Jun <var data-var='date'>19</var>, <var data-var='time'>12:13</var> UTC Update - We are continuing to investigate this issue. We also have a support thread open with Sendgrid. Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC Investigating - We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected. We will update as we learn more.

Email Campaign Delivery Drops — NA Region

Jun <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Resolved - The incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>07:38</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>17</var>, <var data-var='time'>06:47</var> UTC Investigating - We are currently investigating an issue affecting customers hosted on the AWS stack. Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP). Affected: Optimizely Content Marketing Platform (CMP) – Task Creation Infrastructure: AWS-hosted customers only Impact: Task creation failing Our Engineering team is actively working on a solution. We will share more information on this incident soon.

CMP: Task Creation Failure

Jun <var data-var='date'>16</var>, <var data-var='time'>08:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>07:32</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>16</var>, <var data-var='time'>07:04</var> UTC Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

CMP: Modules are inaccessible

Jun <var data-var='date'>12</var>, <var data-var='time'>15:40</var> UTC Resolved - Our vendor has confirmed this issue has been resolved Jun <var data-var='date'>12</var>, <var data-var='time'>15:24</var> UTC Update - System performance should be restored but we will continue to monitor closely. Jun <var data-var='date'>12</var>, <var data-var='time'>15:09</var> UTC Monitoring - Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely. Jun <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC Identified - Our vendor has confirmed the issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>14:50</var> UTC Investigating - We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.

DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

Jun <var data-var='date'>10</var>, <var data-var='time'>19:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>12:31</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>10</var>, <var data-var='time'>11:49</var> UTC Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

DXP - Multiple environments returning error 503 - Affecting only Non-production environments

DXP & Configured Commerce - Hostname Management Maintenance

CMP: PDF File Preview Generation Unavailable

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

Upgrade of Product Information Management (PIM), 9-10 September 2026

DXP - Multiple environments returning error 503 - Affecting only Non-production environments

DXP & Configured Commerce - Hostname Management Maintenance

CMP: PDF File Preview Generation Unavailable

Performance degration for image delivering, tracking and online version

Campaign: Degraded performance for sending emails