THIS IS A SCHEDULED EVENT Jul <var data-var='date'>12</var>, <var data-var='time'>14:00</var> - <var data-var='time'>22:00</var> UTC Jun <var data-var='date'>29</var>, <var data-var='time'>18:35</var> UTC Scheduled - We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner.

Configured Commerce - Upgrading Kubernetes Clusters

Jun <var data-var='date'>30</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>16:08</var> UTC Identified - We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present. Jun <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC Investigating - For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.

ODP EU region - Data Ingest service is partially degraded

Jun <var data-var='date'>30</var>, <var data-var='time'>12:35</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>14:55</var> UTC Monitoring - We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed. Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability. Jun <var data-var='date'>29</var>, <var data-var='time'>12:15</var> UTC Investigating - We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed. Our engineering team is actively investigating the issue. We apologize for any inconvenience.

Delayed Data Processing in NA Region

Jun <var data-var='date'>25</var>, <var data-var='time'>14:53</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>10:25</var> UTC Update - The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual. Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery. We apologize for any inconvenience this may have caused. Jun <var data-var='date'>24</var>, <var data-var='time'>09:20</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC Monitoring - We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed. Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur. Our team is actively monitoring the recovery, and we will confirm once the system has fully returned to normal. Thank you for your continued patience. Jun <var data-var='date'>23</var>, <var data-var='time'>18:27</var> UTC Identified - Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway. As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered. We will provide a further update as soon as we have more information. I appreciate your patience. Jun <var data-var='date'>22</var>, <var data-var='time'>20:30</var> UTC Investigating - We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared. Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information. We apologize for any inconvenience and appreciate your patience.

Data Processing Delays in NA

Jun <var data-var='date'>22</var>, <var data-var='time'>13:03</var> UTC Resolved - We have resolved an issue that was resulting in some users receiving errors in the application and configuration-related REST APIs (500 or 502 status codes). There was no impact to experiment execution or ingestion related to the issue.

Increased error rate in application and REST APIs

Jun <var data-var='date'>20</var>, <var data-var='time'>17:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>22:29</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>19</var>, <var data-var='time'>21:50</var> UTC Monitoring - We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side. Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may receive duplicate emails. We will provide a further update as monitoring continues. Jun <var data-var='date'>19</var>, <var data-var='time'>19:51</var> UTC Identified - We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility. Jun <var data-var='date'>19</var>, <var data-var='time'>19:02</var> UTC Update - We are still looking into this issue and will provide updates as they become available. Jun <var data-var='date'>19</var>, <var data-var='time'>12:13</var> UTC Update - We are continuing to investigate this issue. We also have a support thread open with Sendgrid. Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC Investigating - We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected. We will update as we learn more.

Email Campaign Delivery Drops — NA Region

Jun <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Resolved - The incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>07:38</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>17</var>, <var data-var='time'>06:47</var> UTC Investigating - We are currently investigating an issue affecting customers hosted on the AWS stack. Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP). Affected: Optimizely Content Marketing Platform (CMP) – Task Creation Infrastructure: AWS-hosted customers only Impact: Task creation failing Our Engineering team is actively working on a solution. We will share more information on this incident soon.

CMP: Task Creation Failure

Jun <var data-var='date'>16</var>, <var data-var='time'>08:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>07:32</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>16</var>, <var data-var='time'>07:04</var> UTC Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

CMP: Modules are inaccessible

Jun <var data-var='date'>12</var>, <var data-var='time'>15:40</var> UTC Resolved - Our vendor has confirmed this issue has been resolved Jun <var data-var='date'>12</var>, <var data-var='time'>15:24</var> UTC Update - System performance should be restored but we will continue to monitor closely. Jun <var data-var='date'>12</var>, <var data-var='time'>15:09</var> UTC Monitoring - Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely. Jun <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC Identified - Our vendor has confirmed the issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>14:50</var> UTC Investigating - We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.

DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

Jun <var data-var='date'>10</var>, <var data-var='time'>19:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>12:31</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the situation. Jun <var data-var='date'>10</var>, <var data-var='time'>11:49</var> UTC Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:05</var> UTC Monitoring - A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack. We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance. We will provide a final update once the incident is fully resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> UTC Investigating - We are currently investigating an issue affecting customers hosted on the GCP stack. Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions. The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly. Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500 We are actively investigating the root cause and will provide an update soon.

DAM Asset Renditions Unavailable (GCP)

Jun <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC Resolved - A partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required environment variables from being injected into workloads, causing job failures. Non-job features (e.g., configuration, webhooks) remained functional. No data loss occurred, and all affected jobs caught up after the issue was resolved, though customers may have experienced delays (e.g., stale audience syncs)

OCP Job Scheduler Failure due to Internal Certificate Expiry

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:25</var> UTC Resolved - The incident is resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:45</var> UTC Update - We continue to monitor the service. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:51</var> UTC Monitoring - A fix has been implemented and we are closely monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:48</var> UTC Investigating - We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!

Investigating – Content Recommendation Service Degradation in EMEA region

May <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>03:31</var> UTC Scheduled - On May 28, 2026, we will be performing scheduled maintenance to upgrade the Azure VM SKUs that support the api.episerver.com domain. This upgrade is intended to enhance the overall reliability, scalability, and performance of the environment. Start Time: 02:30 UTC, May 28, 2026 End Time: 03:00 UTC, May 28, 2026 Impact Notice: During this maintenance window, only CMS PaaS customers using the EPiServer.GoogleAnalytics add-on are impacted, as they will be unable to authenticate with the Google Analytics service. Users who are already authenticated with a valid, unexpired token will continue to operate normally. CMS PaaS customers who are not using this add-on are not affected. Action Required: No action is required from your side. We appreciate your understanding as we continue to improve the platform. Please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance or questions.

CMS PaaS - Infrastructure upgrade for api.episerver.com

May <var data-var='date'>20</var>, <var data-var='time'>11:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>10:01</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>20</var>, <var data-var='time'>09:42</var> UTC Investigating - We are currently investigating the issue.

Flags permission issue.

May <var data-var='date'>18</var>, <var data-var='time'>10:54</var> UTC Resolved - The incident has been resolved May <var data-var='date'>18</var>, <var data-var='time'>09:41</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>09:20</var> UTC Investigating - We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.

CMP: Some Home Page Sections & Requests Module Displaying No Data

May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>14:22</var> UTC Scheduled - We will be performing an emergency change to apply a patch that addresses CVE-2026-31431. While we do not expect there to be any downtime as a result of this, some Configured Commerce customers may see a very brief connection interruption.

Configured Commerce - Applying patch

May <var data-var='date'> 7</var>, <var data-var='time'>02:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>14:51</var> UTC Monitoring - The cluster is performing better now and we are continuing to monitor. Thank you for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>14:05</var> UTC Update - We are continuing to work on a fix for this issue. Thank you for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>13:10</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>12:49</var> UTC Investigating - We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

Optimizely Graph - One of our USEA production clusters have intermittent availability issues

May <var data-var='date'> 5</var>, <var data-var='time'>22:36</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> UTC Monitoring - A fix has been put in place, and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>22:28</var> UTC Identified - The issue has been identified, and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>21:54</var> UTC Investigating - We are currently aware of an active incident with Cloudflare that is affecting authoritative resolution for the .de TLD. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.

Cloudflare outage causing service disruption

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:50</var> UTC Investigating - We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.

Content Recommendations - Intermittent Dashboard Issues in APAC region

Apr <var data-var='date'> 7</var>, <var data-var='time'>03:03</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>02:24</var> UTC Monitoring - We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution. Apr <var data-var='date'> 7</var>, <var data-var='time'>01:43</var> UTC Investigating - We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.

Experiment Publishing Delay

Mar <var data-var='date'>30</var>, <var data-var='time'>21:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>16:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC Investigating - We are investigating the problem with using GraphQL and the Segment API in the AU region.

Optimizely Data Platform - APIs - APAC Region

Mar <var data-var='date'>27</var>, <var data-var='time'>16:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>15:32</var> UTC Monitoring - The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement. Mar <var data-var='date'>27</var>, <var data-var='time'>14:01</var> UTC Identified - We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors. Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected. We will provide updates as the fix progresses. We apologize for the inconvenience.

Events Export API

Mar <var data-var='date'>25</var>, <var data-var='time'>09:16</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>00:31</var> UTC Monitoring - A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally. We will continue to monitor the situation following the release of this solution to ensure stability is maintained. We apologise for any disruption caused and thank you for your patience throughout this incident. Mar <var data-var='date'>24</var>, <var data-var='time'>23:57</var> UTC Identified - We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server. In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident. Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available. We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.

CMP and DAM: Image loading and uploads not working due to Cloudflare outage

Mar <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>09:47</var> UTC Scheduled - Start Time: March 9, 2026 1:00 UTC (21:00 March 8, 2026 EDT). End Time: March 9, 2026 1:30 UTC (21:30 March 8, 2026 EDT). Duration: 30 minutes. Impact: During the maintenance window, the users will not be able to log on to the PIM instances. Details: We will be performing scheduled maintenance to update our data management strategy. This maintenance is part of our efforts to ensure continued reliability and performance. To ensure the least disruption possible, the maintenance will be performed during Sunday evening (US time) with everything back online by 21:30 EDT What You Need to Do: No action is required.

Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

ODP EU region - Data Ingest service is partially degraded

Delayed Data Processing in NA Region

Data Processing Delays in NA

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

Configured Commerce - Upgrading Kubernetes Clusters

ODP EU region - Data Ingest service is partially degraded

Delayed Data Processing in NA Region

Data Processing Delays in NA

Increased error rate in application and REST APIs

Email Campaign Delivery Drops — NA Region

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Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

ODP EU region - Data Ingest service is partially degraded

Delayed Data Processing in NA Region

Data Processing Delays in NA

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

Configured Commerce - Upgrading Kubernetes Clusters

ODP EU region - Data Ingest service is partially degraded

Delayed Data Processing in NA Region

Data Processing Delays in NA

Increased error rate in application and REST APIs

Email Campaign Delivery Drops — NA Region

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!