THIS IS A SCHEDULED EVENT May <var data-var='date'>28</var>, <var data-var='time'>02:30</var> - <var data-var='time'>03:00</var> UTC May <var data-var='date'>14</var>, <var data-var='time'>03:31</var> UTC Scheduled - On May 28, 2026, we will be performing scheduled maintenance to upgrade the Azure VM SKUs that support the api.episerver.com domain. This upgrade is intended to enhance the overall reliability, scalability, and performance of the environment. Start Time: 02:30 UTC, May 28, 2026 End Time: 03:00 UTC, May 28, 2026 Impact Notice: During this maintenance window, only CMS PaaS customers using the EPiServer.GoogleAnalytics add-on are impacted, as they will be unable to authenticate with the Google Analytics service. Users who are already authenticated with a valid, unexpired token will continue to operate normally. CMS PaaS customers who are not using this add-on are not affected. Action Required: No action is required from your side. We appreciate your understanding as we continue to improve the platform. Please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance or questions.

CMS PaaS - Infrastructure upgrade for api.episerver.com

May <var data-var='date'>20</var>, <var data-var='time'>11:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>10:01</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>20</var>, <var data-var='time'>09:42</var> UTC Investigating - We are currently investigating the issue.

Flags permission issue.

May <var data-var='date'>18</var>, <var data-var='time'>10:54</var> UTC Resolved - The incident has been resolved May <var data-var='date'>18</var>, <var data-var='time'>09:41</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>09:20</var> UTC Investigating - We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.

CMP: Some Home Page Sections & Requests Module Displaying No Data

May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>14:22</var> UTC Scheduled - We will be performing an emergency change to apply a patch that addresses CVE-2026-31431. While we do not expect there to be any downtime as a result of this, some Configured Commerce customers may see a very brief connection interruption.

Configured Commerce - Applying patch

May <var data-var='date'> 7</var>, <var data-var='time'>02:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>14:51</var> UTC Monitoring - The cluster is performing better now and we are continuing to monitor. Thank you for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>14:05</var> UTC Update - We are continuing to work on a fix for this issue. Thank you for your patience! May <var data-var='date'> 6</var>, <var data-var='time'>13:10</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>12:49</var> UTC Investigating - We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

Optimizely Graph - One of our USEA production clusters have intermittent availability issues

May <var data-var='date'> 5</var>, <var data-var='time'>22:36</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> UTC Monitoring - A fix has been put in place, and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>22:28</var> UTC Identified - The issue has been identified, and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>21:54</var> UTC Investigating - We are currently aware of an active incident with Cloudflare that is affecting authoritative resolution for the .de TLD. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.

Cloudflare outage causing service disruption

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:50</var> UTC Investigating - We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.

Content Recommendations - Intermittent Dashboard Issues in APAC region

Apr <var data-var='date'> 7</var>, <var data-var='time'>03:03</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>02:24</var> UTC Monitoring - We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution. Apr <var data-var='date'> 7</var>, <var data-var='time'>01:43</var> UTC Investigating - We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.

Experiment Publishing Delay

Mar <var data-var='date'>30</var>, <var data-var='time'>21:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>16:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC Investigating - We are investigating the problem with using GraphQL and the Segment API in the AU region.

Optimizely Data Platform - APIs - APAC Region

Mar <var data-var='date'>27</var>, <var data-var='time'>16:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>15:32</var> UTC Monitoring - The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement. Mar <var data-var='date'>27</var>, <var data-var='time'>14:01</var> UTC Identified - We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors. Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected. We will provide updates as the fix progresses. We apologize for the inconvenience.

Events Export API

Mar <var data-var='date'>25</var>, <var data-var='time'>09:16</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>00:31</var> UTC Monitoring - A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally. We will continue to monitor the situation following the release of this solution to ensure stability is maintained. We apologise for any disruption caused and thank you for your patience throughout this incident. Mar <var data-var='date'>24</var>, <var data-var='time'>23:57</var> UTC Identified - We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server. In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident. Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available. We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.

CMP and DAM: Image loading and uploads not working due to Cloudflare outage

Mar <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>09:47</var> UTC Scheduled - Start Time: March 9, 2026 1:00 UTC (21:00 March 8, 2026 EDT). End Time: March 9, 2026 1:30 UTC (21:30 March 8, 2026 EDT). Duration: 30 minutes. Impact: During the maintenance window, the users will not be able to log on to the PIM instances. Details: We will be performing scheduled maintenance to update our data management strategy. This maintenance is part of our efforts to ensure continued reliability and performance. To ensure the least disruption possible, the maintenance will be performed during Sunday evening (US time) with everything back online by 21:30 EDT What You Need to Do: No action is required.

Product Information Management (PIM) – Database Management

Mar <var data-var='date'> 5</var>, <var data-var='time'>12:29</var> UTC Resolved - This incident has been resolved. The stability of the service has been monitored and confirmed stable. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:02</var> UTC Monitoring - Our third-party supplier are working on restoring service stability for their affected customers. We verified that impacted Optimizely customer site(s) responds intermittently since around 15 minutes. We are continuing to monitor closely. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:37</var> UTC Update - We are continuing to investigate the issue. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding! Mar <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> UTC Investigating - We are currently investigating a potential issue that may be impacting DXP service. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

DXP Sweden Central - Partial availability issue

Mar <var data-var='date'> 4</var>, <var data-var='time'>17:19</var> UTC Resolved - Resolved. No further impacts have been observed, and all systems remain nominal. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:32</var> UTC Monitoring - The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> UTC Identified - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.

Search and Navigation US West - Unstable service performance

Mar <var data-var='date'> 4</var>, <var data-var='time'>13:30</var> UTC Resolved - We identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.

Search and Navigation US West - Performance issues

Mar <var data-var='date'> 3</var>, <var data-var='time'>13:09</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:26</var> UTC Monitoring - We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:52</var> UTC Investigating - We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.

Increased error rate when updated Shared or Variation Code with long custom code solutions

Feb <var data-var='date'> 7</var>, <var data-var='time'>09:26</var> UTC Resolved - The incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>23:21</var> UTC Monitoring - A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed. Feb <var data-var='date'> 6</var>, <var data-var='time'>21:07</var> UTC Investigating - We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion. Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience while we work to resolve this matter.

Asset Visibility Issues in CMP DAM

Feb <var data-var='date'> 6</var>, <var data-var='time'>13:25</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:10</var> UTC Monitoring - Cluster is back to a healthy state and we keep monitoring closely. Feb <var data-var='date'> 6</var>, <var data-var='time'>11:37</var> UTC Identified - We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

Optimizely Graph - One of our EMEA production clusters have intermittent availability issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:37</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>06:18</var> UTC Monitoring - A fix has been implemented and we are closely monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>04:48</var> UTC Identified - The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience. Feb <var data-var='date'> 3</var>, <var data-var='time'>04:42</var> UTC Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.

Search & Navigation Incident - Intermittent failed request for US East cluster

Jan <var data-var='date'>30</var>, <var data-var='time'>17:09</var> UTC Resolved - The incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>13:43</var> UTC Monitoring - We have implemented a solution and impacted features should now function as intended. We will continue to monitor the platform to ensure sustained reliability. Jan <var data-var='date'>30</var>, <var data-var='time'>11:34</var> UTC Identified - We’re currently investigating an issue affecting the creation of new tasks and access to previously created tasks within CMP. Our Engineering team has identified a likely root cause and is actively working toward a resolution. Further updates will be shared as more information becomes available.

CMP: Task Creation And Accessibility Failure

Jan <var data-var='date'>16</var>, <var data-var='time'>17:09</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>14:11</var> UTC Update - The underlying error has been corrected. We started to route a small part of outgoing emails back to the affected systems and verified that performance is fine again. We'll keep monitoring the systems closely as we slowly restore the original setup. Jan <var data-var='date'>16</var>, <var data-var='time'>11:31</var> UTC Monitoring - Email delivery works again without any delays since around 10:39 UTC (mitigation applied to last system). We are monitoring the systems. Jan <var data-var='date'>16</var>, <var data-var='time'>10:39</var> UTC Identified - We've identified the underlying problem. The queued/delayed emails are being delivered now. Jan <var data-var='date'>16</var>, <var data-var='time'>10:22</var> UTC Update - We've rerouted emails from the impacted part of our sending infrastructure to the not impacted part. New emails shouldn't be delayed anymore, but queued emails still need to be processed. We're still looking for the underlying cause of the delay. Jan <var data-var='date'>16</var>, <var data-var='time'>09:27</var> UTC Investigating - A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.) We are currently investigating.

Delayed delivery of some emails (affected domains: gmail.com and gmx.de)

Jan <var data-var='date'> 7</var>, <var data-var='time'>23:01</var> UTC Resolved - This incident has been Resolved with no further reports of widespread difficulty. Jan <var data-var='date'> 7</var>, <var data-var='time'>18:33</var> UTC Monitoring - We have identified the underlying concern for affected customers, and the team is actively applying mitigations. There have been no further reports of ongoing trouble, and we will continue to monitor. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:37</var> UTC Investigating - We are currently investigating an ongoing intermittent issue with CMS Headless deployments, wherein some customers may encounter a site is blocked error. We will provide additional updates as soon as they become available. Thank you for your patience!

CMS Saas (Headless) - Intermittent deployment errors

Jan <var data-var='date'> 7</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been fully resolved, and the service has been operating normally since the fix was implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>10:29</var> UTC Monitoring - A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed. Jan <var data-var='date'> 7</var>, <var data-var='time'>07:04</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:48</var> UTC Investigating - We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.

CMP: CMP DAM Asset and Folder Visibility

Jan <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> UTC Resolved - This incident has been fully resolved, and the service has been operating normally since the fix was implemented. The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints. We have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future. Jan <var data-var='date'> 3</var>, <var data-var='time'>15:24</var> UTC Monitoring - We have deployed a targeted fix addressing the reported issue, and the impacted functionality should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available. Jan <var data-var='date'> 3</var>, <var data-var='time'>09:43</var> UTC Update - Our engineering teams remain fully engaged and are continuing a focused investigation into the issue. Jan <var data-var='date'> 2</var>, <var data-var='time'>16:07</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> UTC Investigating - We are currently investigating an issue affecting the visibility of newly uploaded assets within the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.

Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAM

Dec <var data-var='date'>19</var>, <var data-var='time'>14:04</var> UTC Resolved - Incident has been resolved by Cloudflare. Dec <var data-var='date'>19</var>, <var data-var='time'>13:48</var> UTC Update - Cloudflare continuing to monitor for any further issues. Thank you for your patience! Dec <var data-var='date'>19</var>, <var data-var='time'>13:10</var> UTC Update - Cloudflare have entered an extended observation period to ensure the integrity of the fix. Thank you for your patience! Dec <var data-var='date'>19</var>, <var data-var='time'>12:42</var> UTC Monitoring - Cloudflare implemented a fix and we are monitoring the results. Thank you for your patience! Dec <var data-var='date'>19</var>, <var data-var='time'>12:19</var> UTC Identified - While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow. Thank you for your patience! Dec <var data-var='date'>19</var>, <var data-var='time'>12:06</var> UTC Investigating - Cloudflare continuing to investigate this issue and we are monitoring closely for any further impact. Dec <var data-var='date'>19</var>, <var data-var='time'>12:06</var> UTC Identified - While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow. Dec <var data-var='date'>19</var>, <var data-var='time'>11:47</var> UTC Monitoring - A subset of Optimizely customers experienced a short service interruption due to a network availability issue reported by our third-party provider, Cloudflare. The issue has cleared, and we are not currently observing any site outages. Cloudflare is investigating intermittent network performance issues, and we are monitoring closely for any further impact.

Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

Flags permission issue.

CMP: Some Home Page Sections & Requests Module Displaying No Data

Configured Commerce - Applying patch

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

CMS PaaS - Infrastructure upgrade for api.episerver.com

Flags permission issue.

CMP: Some Home Page Sections & Requests Module Displaying No Data

Configured Commerce - Applying patch

Optimizely Graph - One of our USEA production clusters have intermittent availability issues

Cloudflare outage causing service disruption

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Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

Flags permission issue.

CMP: Some Home Page Sections & Requests Module Displaying No Data

Configured Commerce - Applying patch

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

CMS PaaS - Infrastructure upgrade for api.episerver.com

Flags permission issue.

CMP: Some Home Page Sections & Requests Module Displaying No Data

Configured Commerce - Applying patch

Optimizely Graph - One of our USEA production clusters have intermittent availability issues

Cloudflare outage causing service disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!