Sep <var data-var='date'>30</var>, <var data-var='time'>18:07</var> UTC Resolved - This incident has been resolved as the service has remained healthy and stable since the mitigation was applied. Sep <var data-var='date'>30</var>, <var data-var='time'>13:57</var> UTC Monitoring - We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.

Optimizely Graph - All region's production clusters experienced failed stored queries

Sep <var data-var='date'>23</var>, <var data-var='time'>17:13</var> UTC Resolved - The service has remained stable. The issue is now considered resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>14:46</var> UTC Monitoring - We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability. Sep <var data-var='date'>23</var>, <var data-var='time'>14:21</var> UTC Investigating - We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.

Optimizely Graph - USEA production clusters experiencing intermittent availability issues

Sep <var data-var='date'>20</var>, <var data-var='time'>13:08</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>20</var>, <var data-var='time'>11:51</var> UTC Monitoring - A fix has been implemented and we're now monitoring the results. Sep <var data-var='date'>20</var>, <var data-var='time'>11:29</var> UTC Identified - The issue has been identified and a fix is being implemented Sep <var data-var='date'>20</var>, <var data-var='time'>11:24</var> UTC Investigating - We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack. Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution. We will provide a follow-up update as soon as new information becomes available.

CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Sep <var data-var='date'>17</var>, <var data-var='time'>22:26</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>22:26</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>22:24</var> UTC Identified - The issue has been identified, and a fix is being implemented. Sep <var data-var='date'>17</var>, <var data-var='time'>22:23</var> UTC Investigating - We are currently investigating this issue.

Optimizely Identity is redirecting users to the wrong SSO login page.

Sep <var data-var='date'>16</var>, <var data-var='time'>08:56</var> UTC Resolved - The issue has been fixed and all delayed emails have been processed. Sep <var data-var='date'>16</var>, <var data-var='time'>08:33</var> UTC Identified - Starting around 10:00 CEST processing of emails submitted via our SMTP API is delayed. We already identified the underlying problem and are in the process of fixing the issue.

Delay of E-Mails Submitted via SMTP API

Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>09:39</var> UTC Scheduled - The Product Information Management (PIM) service will undergo a product upgrade, starting on September 9th at 22:00 (UTC) and ending at 04:00 (UTC) on September 10th (6 hour window, actual downtime is expected to be 30-60 minutes). For an estimated 30-60 minutes during the service window, the PIM application will be stopped and PIM tenants will not be able to log in and perform normal activities. This affects all PIM clients.

Upgrade of Product Information Management (PIM), 9-10 September 2026

Sep <var data-var='date'> 9</var>, <var data-var='time'>05:12</var> UTC Resolved - The issue has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>18:40</var> UTC Monitoring - Analytics data should be visible in the CMP Analytics module. We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete. If you are still not seeing analytics data, please contact our support team. Sep <var data-var='date'> 8</var>, <var data-var='time'>07:34</var> UTC Identified - Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.

CMP Analytics Data Not Displaying

Sep <var data-var='date'> 2</var>, <var data-var='time'>15:23</var> UTC Resolved - The issue has been resolved and the service is now operating normally. Thank you for your patience! Sep <var data-var='date'> 2</var>, <var data-var='time'>12:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Thank for your patience! Sep <var data-var='date'> 2</var>, <var data-var='time'>11:35</var> UTC Update - We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience! Sep <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> UTC Update - We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:51</var> UTC Identified - We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. Affected customers cannot log in to the CMS management interface and are currently unable to create or edit content. The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web application does not resolve the issue. Our engineering teams are working on a service-side resolution. Impacted regions are still being confirmed. We will continue to provide further updates. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> UTC Investigating - We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.

SSL trust issue causing login failures across multiple DXP environments

Sep <var data-var='date'> 2</var>, <var data-var='time'>07:49</var> UTC Resolved - CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience. Sep <var data-var='date'> 2</var>, <var data-var='time'>06:44</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. Both products should now be accessible. Sep <var data-var='date'> 2</var>, <var data-var='time'>05:20</var> UTC Identified - Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact. Sep <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> UTC Investigating - The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.

CMP and DAM are inaccessible

Aug <var data-var='date'>25</var>, <var data-var='time'>07:37</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>06:58</var> UTC Monitoring - The third‑party provider has mitigated the issue. We are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>05:15</var> UTC Investigating - A subset of Optimizely customers may experience connectivity issues or service degradation in the Southeast Asia region due to a network connectivity issue reported by our third-party provider. We will provide additional updates as soon as they become available. Thank you for your patience!

Service degradation due to network connectivity issue in Southeast Asia

Aug <var data-var='date'>24</var>, <var data-var='time'>11:01</var> UTC Resolved - The incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>08:20</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>06:53</var> UTC Investigating - We are investigating reports of assets not appearing in the DAM following a successful upload in CMP. Our Engineering team is actively working to determine the cause and scope of impact. Uploaded assets are not believed to be lost — we will confirm this as the investigation progresses. We're trying our utmost to share another update as soon as possible.

CMP: Assets are missing from DAM post upload

Aug <var data-var='date'>14</var>, <var data-var='time'>08:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>05:15</var> UTC Update - We are implementing the fix and have confirmed the impact affects a limited subset of clients. Aug <var data-var='date'>14</var>, <var data-var='time'>03:06</var> UTC Identified - Our Engineering team has identified the root cause and is actively working on a resolution. Aug <var data-var='date'>14</var>, <var data-var='time'>02:38</var> UTC Investigating - We're investigating DXP multiple environments returning error 503 - affecting only non-production environments.

DXP - Multiple environments returning error 503 - Affecting only Non-production environments

Aug <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>14:03</var> UTC Scheduled - Hostname management systems for Digital Experience Cloud Service (DXP) and Configured Commerce will be undergoing routine maintenance on August 13 from 12:00–13:00 UTC (1 hour window). During this maintenance window: We advise against going live with or migrating your site, as these actions may be disrupted. All other services will remain fully operational. Expected service impact is brief (2–3 minutes) within the maintenance window. No action is required on your part.

DXP & Configured Commerce - Hostname Management Maintenance

Aug <var data-var='date'>12</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>13:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>10:38</var> UTC Identified - We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

CMP: PDF File Preview Generation Unavailable

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:28</var> UTC Resolved - Systems are running stable with the mitigation removed. The incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:51</var> UTC Monitoring - The performance problems didn't show up again. The mitigation is no longer needed and will be removed. We are still monitoring. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:09</var> UTC Identified - We have put a mitigation at place, so the mentioned services should be fully available again. The problem started around 16:38 CEST. Mitigation was activated at 17:00 CEST. We are continuing to our investigation. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> UTC Investigating - We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.

Performance degration for image delivering, tracking and online version

Aug <var data-var='date'> 4</var>, <var data-var='time'>17:32</var> UTC Resolved - No further problems have been observed. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> UTC Monitoring - The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well. We are now monitoring the system. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:27</var> UTC Update - The problem has been identified and a partial workaround has been applied. We are still working on a full solution. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> UTC Investigating - We are currently investigating an issue with degraded performance for email dispatch.

Campaign: Degraded performance for sending emails

Aug <var data-var='date'> 3</var>, <var data-var='time'>16:04</var> UTC Resolved - The issue affecting the Netspring service has been resolved, and service has been restored to normal operation. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:11</var> UTC Identified - We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:46</var> UTC Update - We are continuing to investigate the issue. Thank you for your patience! Aug <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> UTC Investigating - We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.

Netspring outage

Jul <var data-var='date'>31</var>, <var data-var='time'>20:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>19:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>18:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>31</var>, <var data-var='time'>17:53</var> UTC Investigating - We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.

CMP: Modules are not loading in the platform

Jul <var data-var='date'>29</var>, <var data-var='time'>20:46</var> UTC Resolved - The issue has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>19:35</var> UTC Investigating - Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.

ODP and OCP Availability

Jul <var data-var='date'>23</var>, <var data-var='time'>20:34</var> UTC Resolved - This incident has been resolved and service availability and functionality fully restored. Jul <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Monitoring - We are seeing continued restoration of sites across the platform, with services gradually returning to normal. Our teams are closely monitoring the situation and will share further updates as soon as they are available. Jul <var data-var='date'>23</var>, <var data-var='time'>18:10</var> UTC Update - Our third party vendor is continuing to rollout mitigation actions Jul <var data-var='date'>23</var>, <var data-var='time'>17:16</var> UTC Update - The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway. We will provide additional updates as soon as they become available. Thank you for your patience! Jul <var data-var='date'>23</var>, <var data-var='time'>16:10</var> UTC Identified - This issue has been identified and we are working with our third party vendor on mitigation efforts Jul <var data-var='date'>23</var>, <var data-var='time'>15:10</var> UTC Investigating - We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!

Digital Experience Platform (DXP) West US

Jul <var data-var='date'>23</var>, <var data-var='time'>18:41</var> UTC Resolved - The disruption with our identify provider has been resolved. Thank you for your patience with this issue. Jul <var data-var='date'>23</var>, <var data-var='time'>17:51</var> UTC Identified - We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution. Jul <var data-var='date'>23</var>, <var data-var='time'>15:26</var> UTC Investigating - We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.

Login results in 429 error

Jul <var data-var='date'>23</var>, <var data-var='time'>09:35</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>09:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the result. Jul <var data-var='date'>23</var>, <var data-var='time'>06:57</var> UTC Investigating - We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!

Content Recommendations - Degraded performance in North America region

Jul <var data-var='date'>17</var>, <var data-var='time'>17:17</var> UTC Resolved - The affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem. Jul <var data-var='date'>17</var>, <var data-var='time'>16:59</var> UTC Investigating - We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.

Campaign user interface partially unavailable

Jul <var data-var='date'>13</var>, <var data-var='time'>10:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>09:32</var> UTC Monitoring - A fix has been implemented and we're currently monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>08:56</var> UTC Investigating - We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>18:35</var> UTC Scheduled - We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner.

Is Optimizely Service down?

Optimizely Service status is UP

Lastest published events

Optimizely Graph - All region's production clusters experienced failed stored queries

Optimizely Graph - USEA production clusters experiencing intermittent availability issues

CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Optimizely Service Services, Components and Regions

Recent Optimizely Service events

Optimizely Graph - All region's production clusters experienced failed stored queries

Optimizely Graph - USEA production clusters experiencing intermittent availability issues

CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Optimizely Identity is redirecting users to the wrong SSO login page.

Delay of E-Mails Submitted via SMTP API

Upgrade of Product Information Management (PIM), 9-10 September 2026