THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>03:00</var> - <var data-var='time'>07:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>09:16</var> UTC Scheduled - Scheduled My OPSWAT Portal is scheduled to release a new version on Oct 12, 2026, from 3:00 AM - 7:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

My OPSWAT Portal Scheduled Update Notice

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>21:30</var> - <var data-var='time'>23:30</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:17</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our IN region on October 07, 2026 between 09:30-11:30 PM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - IN Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>18:00</var> - <var data-var='time'>20:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:15</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our JP region on October 07, 2026 between 06:00-08:00 PM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - JP Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>13:00</var> - <var data-var='time'>15:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:13</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our AU region on October 07, 2026 between 01:00-03:00 PM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - AU Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:09</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our US region on October 07, 2026 between 07:00-09:00 AM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - US Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:07</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our CA region on October 07, 2026 between 07:00-09:00 AM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - CA Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>00:00</var> - <var data-var='time'>02:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:05</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on our EU region on October 07, 2026 between 00:00-02:00 AM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - EU Maintenance

Sep <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>04:40</var> UTC Scheduled - My OPSWAT Portal is scheduled for maintenance on Sep 30, 2026, from 06:00 AM - 8:00 AM UTC. There should be no degradation of services during this maintenance. Our customer success team will be available to assist you if you need any help.

My OPSWAT Portal Scheduled Maintenance

Sep <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>06:48</var> UTC Scheduled - This is a notice to inform customers that My OPSWAT Central management is scheduling a release on September 30, 2026, at 2:00 AM-5:00 AM UTC. Please note that SDP services may experience a brief downtime of approximately 5 minutes during this maintenance window. There should be no other degradation of services. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance. Additional information: - Support Automatic Direction-Based Workflow for Peripheral Media Protection - One-Time PIN Verification for Restricted MetaDefender Kiosk Workflows - On-Access File Scanning Protection Mode Configuration for macOS - Added "Allowed and Blocked Media by Group" Widgets to Peripheral Media Protection Dashboard - Patch Management Now Supports Driver and Firmware Updates - Automation Scripts Now Available for On-Demand Patch Deployments - Real-Time Endpoint Performance Monitoring and Incident Alerts - Handle Ubuntu Phased Updates in Patch Compliance - Installed Applications Visibility on MetaDefender Drive Scanned Hosts - Show License Details for MetaDefender Drive - Remote Reboot and Shutdown for MetaDefender Industrial Firewall - Support Toolkit Upgrade for MetaDefender Industrial Firewall - End-to-End File Audit Trail - Retrieve Quarantine Files from MetaDefender Core - Centralized Password Storage Management for MetaDefender Core - Redesigned Enroll Product Page - Support Syslog Profile for MetaDefender Industrial Firewall - Display Map and Location Details

My OPSWAT Central Management Scheduled Update Notice on Tenant US and EU

Sep <var data-var='date'>27</var>, <var data-var='time'>04:25</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>01:11</var> UTC Monitoring - The service has recovered and we are continuing to monitor. Sep <var data-var='date'>27</var>, <var data-var='time'>01:05</var> UTC Investigating - We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

MetaDefender Cloud - US Degraded Performance

Sep <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>01:39</var> UTC Scheduled - My OPSWAT Portal is scheduled to release a new version on Sep 21, 2026, from 7:00 AM - 10:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

Sep <var data-var='date'>17</var>, <var data-var='time'>12:52</var> UTC Resolved - The incident on our EU region has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>12:48</var> UTC Investigating - We have received reports indicating that MetaDefender Cloud Email Security- EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

MetaDefender Cloud Email Security - EU Outage

Sep <var data-var='date'>17</var>, <var data-var='time'>09:25</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>09:21</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>17</var>, <var data-var='time'>09:09</var> UTC Investigating - We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

MetaDefender Cloud Email Security

Sep <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>04:39</var> UTC Scheduled - This is a notice to inform customers that My OPSWAT Central management is scheduling a release on September 9, 2026, at 2:00 AM-5:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

Sep <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC Scheduled - My OPSWAT Portal is scheduled to release a new version on Sep 07, 2026, from 8:00 AM - 11:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

Sep <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>05:27</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling a maintenance window on all regions on Sep 05, 2026 between 07:00-10:00 UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - All Regions Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>10:06</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:04</var> UTC Update - We would like to inform you that the recent incident affecting OPSWAT Support Portal has been fully resolved by our engineering team. All features are now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team continues to closely monitor the system to ensure stability. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:58</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:53</var> UTC Investigating - We are currently experiencing an issue affecting the OPSWAT Support Portal. Customers may be unable to create new support cases or view existing ones. OPSWAT products, licensing, and downloads are not affected. Our team is actively working to restore service. In the meantime, please email help-support@opswat.com for assistance, including your product, a brief description of the issue, and your case number if you have one. Response times may be longer than usual while we work through this. We apologize for the inconvenience and appreciate your patience.

My OPSWAT is currently experiencing an issue affecting the OPSWAT Support Portal

Aug <var data-var='date'>30</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>16:51</var> UTC Scheduled - My OPSWAT Portal is scheduled maintenance on Aug 30, 2026, from 01:00 AM - 10:00 AM UTC. The OPSWAT Support Portal may experience intermittent availability during this period. If you are unable to access or create support cases, please email help-support@opswat.com. Response times may be longer than usual. We apologize for any inconvenience and appreciate your understanding.

Aug <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>03:28</var> UTC Scheduled - This is a notice to inform customers that My OPSWAT Central management is scheduling a release on August 26, 2026, at 2:00 AM-5:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance. Additional information: - Added Support to Show or Hide "Driver/Firmware Updates" Page for End Users - Centralized Synchronization of Password Storage for MetaDefender Core

Aug <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>06:56</var> UTC Scheduled - My OPSWAT Portal is scheduled to release a new version on Aug 24, 2026, from 3:00 AM - 6:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

Aug <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC Resolved - Archive file processing will currently be limited to a maximum of 1,000 files per archive. This temporary limitation has been implemented to help maintain service stability and consistent processing performance. Archives containing more than 1,000 files will not be fully processed. Our team is actively working to restore normal archive processing capacity. We appreciate your patience and understanding and will provide an update when the limitation has been removed.

MetaDefender Cloud Temporary Archive Processing Limit

Aug <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>03:33</var> UTC Scheduled - This is a notice to inform customers that the MetaDefender Cloud product team is scheduling an emergency maintenance window on our US region on August 18th, 2026 between 07:00 - 09:00 AM UTC. There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance.

MetaDefender Cloud - US Emergency Maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Resolved - We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage. Aug <var data-var='date'>17</var>, <var data-var='time'>14:15</var> UTC Investigating - We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

MetaDefender Cloud Email Security -US Outage

Aug <var data-var='date'>17</var>, <var data-var='time'>18:53</var> UTC Resolved - We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage. Aug <var data-var='date'>17</var>, <var data-var='time'>15:56</var> UTC Identified - We have identified and have rolled out a fix. We are waiting on the service to recover. Aug <var data-var='date'>17</var>, <var data-var='time'>14:21</var> UTC Investigating - We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

MetaDefender Cloud - US Outage

Aug <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:29</var> UTC Scheduled - My OPSWAT Portal is scheduled to release a new version on Aug 14, 2026, from 7:00 AM - 11:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

Is OPSWAT Services down?

OPSWAT Services status is UP

Lastest published events