Jul <var data-var='date'>24</var>, <var data-var='time'>13:07</var> UTC Resolved - Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance. Jul <var data-var='date'>22</var>, <var data-var='time'>06:59</var> UTC Update - A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team. Jul <var data-var='date'>21</var>, <var data-var='time'>09:48</var> UTC Identified - We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Voice call failures for some India based numbers

Oct <var data-var='date'>21</var>, <var data-var='time'>05:24</var> UTC Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>01:07</var> UTC Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>22:58</var> UTC Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>18:38</var> UTC Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>16:36</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:35</var> UTC Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:21</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> UTC Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>14:02</var> UTC Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> UTC Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> UTC Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> UTC Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Sep <var data-var='date'>30</var>, <var data-var='time'>14:32</var> UTC Resolved - Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally. Sep <var data-var='date'>30</var>, <var data-var='time'>14:22</var> UTC Monitoring - We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely. Sep <var data-var='date'>30</var>, <var data-var='time'>14:09</var> UTC Identified - We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly. Sep <var data-var='date'>30</var>, <var data-var='time'>14:07</var> UTC Investigating - We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Sep <var data-var='date'>11</var>, <var data-var='time'>18:45</var> UTC Resolved - Between September 10, 2025, 3:19 PM UTC and September 11, 2025, 2:44 PM UTC, there was degraded performance in web experiences and the REST APIs for some Jira Service Management, Opsgenie, and Compass Cloud customers in the US region. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally. Sep <var data-var='date'>11</var>, <var data-var='time'>15:05</var> UTC Monitoring - We have deployed the fix and all operations are back to normal. We will continue to monitor the operations. We will continue providing specific updates when available. Sep <var data-var='date'>11</var>, <var data-var='time'>14:00</var> UTC Update - We have progressed further in preparing our system with a probable fix. Initial testing has been successful. We are in the process of completing further testing and finalising the fix. We expect the fix to be completed in next few hours. Alerts continue to successfully notify users, in some cases the responder name may be missing. Our goal continues to restore full functionality to users from Jira Service Management, Opsgenie and Compass. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>13:02</var> UTC Update - We are progressing well with the testing of identified potential mitigation steps for this issue; and we are seeing positive early results. We will update with an ETA and further information in the next update. Alerts continue to successfully notify users, in some cases the responder name may be missing. Our goal continues to restore full functionality to users from Jira Service Management, Opsgenie and Compass. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>11:53</var> UTC Update - Atlassian teams continue to test the identified potential resolution steps for this issue. Our goal is to restore full functionality to users from Jira Service Management, Opsgenie and Compass. Currently, the alerts continue to successfully notify users, except that the responder name may be missing. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>10:59</var> UTC Update - Our teams have are identified some potential resolution steps for this issue and continue to test the same on priority to be able to restore full functionality to users from Jira Service Management, Opsgenie and Compass. Currently, the alerts continue to successfully notify users, except that the responder name may be missing. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>09:51</var> UTC Update - Atlassian teams continue to remain engaged with priority to restore full functionality to new alerts to users from Jira Service Management, Opsgenie and Compass. Escalation teams also continue to remain engaged on this incident to ensure our focus is not diluted from a resolution as soon as possible. Currently, the alerts continue to successfully notify users, except that the responder name may be missing. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>08:53</var> UTC Update - Atlassian teams remain engaged with priority to restore full functionality to new alerts to users from Jira Service Management, Opsgenie and Compass. Escalation teams are also engaged on this incident to ensure we can get to a resolution as soon as possible. At this point, the alerts continue to successfully notify users, except that the responder name may be missing. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>07:50</var> UTC Update - All concerned teams are engaged and are working to restore full functionality to new alerts to users from Jira Service Management and Opsgenie. Escalation teams are also engaged on this incident to try and ensure we can get to a resolution as soon as possible. Currently, the alerts continue to successfully notify users, but without the intended content within the alerts. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>06:51</var> UTC Update - Our teams priority remains to restore full functionality to new alerts to users from Jira Service Management and Opsgenie. Escalation teams are fully engaged on this incident to try and ensure we can get to a resolution as soon as possible. At this time these alerts are still successfully notifying users, but without the intended content within the alerts. We will continue providing specific updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>05:51</var> UTC Update - Our infrastructure teams are working diligently to try and ensure all services are restored to Jira Service Management and Opsgenie as soon as possible. New alerts are continuing to notify users, however we are still prioritising infrastructure to restore the content inside these alerts for Web and Mobile UIs. We will continue providing updates when available and will ensure we have further update within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>04:50</var> UTC Update - Our team is continuing to investigate with the highest level of urgency in order to restore Jira Service Management and Opsgenie services. At this time we are prioritising infrastructure to try and restore new and active alerts to be populated with their alert content as soon as possible, while continuing to deliver existing messages as they are ready. We will continue to provide updates as we progress, and will ensure we have an update posted within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>03:49</var> UTC Update - We have received reports that some customers are experiencing further issues relating to loading pages within Opsgenie and Jira Service Management which may be related to the infrastructure efforts underway to restore services to these products. Please be aware we also have teams actively investigating these issues to ensure as fast a resolution as possible. We want to reiterate that your alerts are still sending notifications correctly, and there is no data loss occurring. However, the underlying issue is affecting the propagation of alert details to notifications, and to the Web and Mobile UI. Viewing schedules may also be impacted at this time while we continue to process the tasks required for recovery. We will provide further updates as soon as possible. Sep <var data-var='date'>11</var>, <var data-var='time'>03:10</var> UTC Update - New alerts should still continue to notify users as they are generated, however the alert content will still be missing. Our teams are still actively engaging with infrastructure teams to try and expedite historical processing of messages to fully restore services. We will provide further updates within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>02:10</var> UTC Update - While new alerts should now correctly notify users, the content of those alerts for impacted customers will remain empty until missed alerts are fully processed. Our team is continuing to investigate with urgency potential infrastructure options to expedite this process. We will provide further updates within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>01:10</var> UTC Update - We are continuing to see recovery of Jira Service Management operations and Opsgenie services. There are a large number of missed alerts to be processed due to the prior service issue and our team is actively investigating methods to help expedite this processing. Alerts should trigger in the meantime but the content of these alerts may not be visible at this time. Our teams are continuing to investigate with urgency. We will provide further updates within the hour. Sep <var data-var='date'>11</var>, <var data-var='time'>00:11</var> UTC Update - Our team has been able to identify the root cause of these performance issues and have put a mitigation into place. We are now continuing to see recovery of Jira Service Management operations and Opsgenie services. Existing alerts are continuing to be processed at this time. We will provide further update as soon as possible. Sep <var data-var='date'>10</var>, <var data-var='time'>20:10</var> UTC Update - Our team is still actively working to resolve the issue and making progress toward a resolution. Thank you for your patience. Sep <var data-var='date'>10</var>, <var data-var='time'>17:56</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>15:26</var> UTC Identified - We continue to work on resolving the incident for Jira Service Management and Opsgenie. We have identified the root cause and taken actions to mitigate the issue and minimize the impact on search functionality. Sep <var data-var='date'>10</var>, <var data-var='time'>15:23</var> UTC Investigating - We identified degraded performance in web experiences and Alert Rest API for some Jira Service Management and Opsgenie Cloud customers in the US Region. The team has taken actions to mitigate the issue and minimize the impact on search functionality.

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Jun <var data-var='date'>19</var>, <var data-var='time'>16:37</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>15:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>15:21</var> UTC Investigating - We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.

Degraded performance in Opsgenie and JSM operations

Jun <var data-var='date'>17</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved, and Jira Service Management and Opsgenie are back in operational mode. Jun <var data-var='date'>17</var>, <var data-var='time'>12:39</var> UTC Monitoring - We have identified the root cause of the performance degraded service and have mitigated the problem. We are now monitoring closely. Jun <var data-var='date'>17</var>, <var data-var='time'>12:37</var> UTC Investigating - We are investigating cases of degraded performance for some Jira Service Management and Opsgenie Cloud customers. We will provide more details within the next hour.

May <var data-var='date'>10</var>, <var data-var='time'>10:51</var> UTC Resolved - All search functionality is operational without any latency. Thank you for your patience. May <var data-var='date'>10</var>, <var data-var='time'>09:49</var> UTC Monitoring - The problem is mitigated, and we are now monitoring closely. May <var data-var='date'>10</var>, <var data-var='time'>07:08</var> UTC Identified - We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

Delays observed at JSM and Opsgenie alert search functionality

Apr <var data-var='date'> 4</var>, <var data-var='time'>10:52</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> UTC Investigating - We are investigating cases of degraded performance for Alert Schedules experiencing timeouts and slowness for Opsgenie Cloud customers. Requests have been taking more than 30s and some have been timing out. We will provide more details within the next hour.

Schedule API are getting timed out

Mar <var data-var='date'> 5</var>, <var data-var='time'>07:24</var> UTC Resolved - Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:34</var> UTC Investigating - We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected. Our team is investigating this issue.

EU OpsGenie API calls having intermittent routing issues

Jan <var data-var='date'>14</var>, <var data-var='time'>16:47</var> UTC Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience. Jan <var data-var='date'>14</var>, <var data-var='time'>15:55</var> UTC Identified - Our team has identified the issue with the Services page in Opsgenie and is working to fix it. Jan <var data-var='date'>14</var>, <var data-var='time'>15:48</var> UTC Investigating - Our engineering team is actively investigating this incident and working to bring the Opsgenie service back up as quickly as possible. Users affected by this incident may notice that Services functionality is slow or completely unavailable for the web page We will update this page as we have additional information.

Services menu in Opsgenie is not responding

Dec <var data-var='date'>16</var>, <var data-var='time'>15:30</var> UTC Resolved - Our team has identified the issue in Schedule API between 15:30 UTC and 17:00 UTC. We saw performance degradation and 5XX errors in response. Faulty deployment has been reverted quickly in the USA region and rapid recovery is seen. We are monitoring the system for a full recovery right now. The Schedule API is up and running again without any data loss.

Elevated 5XX errors in Schedule API at Opsgenie USA region

Nov <var data-var='date'> 6</var>, <var data-var='time'>19:59</var> UTC Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:49</var> UTC Monitoring - Our engineering team has implemented fixes. We will continue to monitor all systems. Thank you for your patience. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:47</var> UTC Investigating - We've noticed that Opsgenie Web UI is responding slowly or unavailable in US region. Our engineering team is actively investigating this incident and working to bring Opsgenie back up to speed as quickly as possible. We'll keep you posted with further updates on this page.

Opsgenie Web UI is slow or unavailable in US region

Sep <var data-var='date'>24</var>, <var data-var='time'>20:54</var> UTC Resolved - We've verified that OEC endpoints are back online. Sep <var data-var='date'>24</var>, <var data-var='time'>20:49</var> UTC Monitoring - We reverted the faulty routing configuration change and started getting traffic on OEC endpoints Sep <var data-var='date'>24</var>, <var data-var='time'>20:22</var> UTC Identified - We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment. Sep <var data-var='date'>24</var>, <var data-var='time'>19:56</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>19:55</var> UTC Investigating - We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

Reported issues with OEC functionality

Sep <var data-var='date'>12</var>, <var data-var='time'>03:28</var> UTC Resolved - This issue has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>02:40</var> UTC Monitoring - We have identified the root cause and the issue appears to be resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>02:08</var> UTC Investigating - Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

Users are experiencing reCaptcha errors while signing up

Aug <var data-var='date'>28</var>, <var data-var='time'>15:17</var> UTC Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience. Aug <var data-var='date'>28</var>, <var data-var='time'>15:02</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>28</var>, <var data-var='time'>15:01</var> UTC Identified - Our team has identified the issue with Opsgenie Web Application / Edit Rotation feature in US, EU and Sydney regions and is working to fix it. Check back soon for another update! Our team is working hard to get the feature up and running again.

Unable to edit Opsgenie rotations in US, EU and Sydney regions in Web Application

Jul <var data-var='date'> 4</var>, <var data-var='time'>00:36</var> UTC Resolved - Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally. Jul <var data-var='date'> 3</var>, <var data-var='time'>21:45</var> UTC Monitoring - We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely. Jul <var data-var='date'> 3</var>, <var data-var='time'>20:51</var> UTC Investigating - We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Some products are hard down

Jun <var data-var='date'>21</var>, <var data-var='time'>02:47</var> UTC Resolved - Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally. Jun <var data-var='date'>21</var>, <var data-var='time'>01:31</var> UTC Monitoring - We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely. Jun <var data-var='date'>21</var>, <var data-var='time'>00:17</var> UTC Investigating - We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.

Intermittent error accessing content

Jun <var data-var='date'> 4</var>, <var data-var='time'>00:32</var> UTC Resolved - Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally. Jun <var data-var='date'> 3</var>, <var data-var='time'>23:11</var> UTC Identified - We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Error responses across multiple Cloud products

Apr <var data-var='date'>30</var>, <var data-var='time'>16:13</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>15:59</var> UTC Monitoring - Our engineering team has implemented fixes. We will continue to monitor all systems. Thank you for your patience. Apr <var data-var='date'>30</var>, <var data-var='time'>12:59</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>12:52</var> UTC Identified - We are observing delays for our alert flow. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

US - Increased delays on alert flow

Apr <var data-var='date'>20</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>18</var>, <var data-var='time'>07:36</var> UTC Scheduled - We will be performing scheduled maintenance in the US Region. While customers may experience a degraded performance, the Analytics dashboards will remain accessible.

Opsgenie Reporting & Analytics is under maintenance in US

Apr <var data-var='date'> 3</var>, <var data-var='time'>10:23</var> UTC Resolved - Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:52</var> UTC Identified - We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Admin Portal Feature Access Issue

Feb <var data-var='date'>29</var>, <var data-var='time'>02:53</var> UTC Resolved - Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally. Feb <var data-var='date'>29</var>, <var data-var='time'>01:27</var> UTC Investigating - We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

Investigating new product purchasing

Feb <var data-var='date'>27</var>, <var data-var='time'>14:58</var> UTC Resolved - We fixed the problem and verified that there are no more login issues. Feb <var data-var='date'>27</var>, <var data-var='time'>14:42</var> UTC Monitoring - The team has identified the issue causing the signature validation error at EU SAML Login. The fix has been started to deploy and SAML login activities are being monitored by team currently Feb <var data-var='date'>27</var>, <var data-var='time'>14:25</var> UTC Investigating - Opsgenie SAML Login functionality is not working at only EU region due to signature verification error at login certificates. Already logged in customers haven't been affected by the error.

Opsgenie SAML login at eu region is not working

Feb <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC Resolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally. Feb <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC Monitoring - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely. Feb <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC Identified - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely. Feb <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC Investigating - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.

Service Disruptions Affecting Atlassian Products

Jan <var data-var='date'>29</var>, <var data-var='time'>15:29</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>15:14</var> UTC Monitoring - The team has reverted the changes and identified that corresponding heartbeat and email integration start working now Jan <var data-var='date'>29</var>, <var data-var='time'>15:08</var> UTC Identified - Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.

Is Opsgenie down?

Opsgenie status is UP

Lastest published events

Voice call failures for some India based numbers

Atlassian Cloud Services impacted

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Opsgenie Services, Components and Regions

Recent Opsgenie events

Voice call failures for some India based numbers

Atlassian Cloud Services impacted

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Degraded performance in Opsgenie and JSM operations

Degraded performance in Opsgenie and JSM operations