Aug <var data-var='date'>13</var>, <var data-var='time'>10:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>07:54</var> PDT Investigating - We are currently investigating this issue.

Simon "Generate Outline" process is failing for customers

Jul <var data-var='date'>22</var>, <var data-var='time'>04:10</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>03:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>03:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>21</var>, <var data-var='time'>12:55</var> PDT Investigating - We have identified the issue and working on the fix

Background tasks not working

Jul <var data-var='date'>20</var>, <var data-var='time'>21:53</var> PDT Resolved - The Marketplace website and course launch are now online and operational Jul <var data-var='date'>20</var>, <var data-var='time'>21:50</var> PDT Monitoring - The Marketplace website and course launch are currently inaccessible for routine maintenance. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

Marketplace and Course Launch are undergoing routine maintenance

Jul <var data-var='date'>17</var>, <var data-var='time'>16:42</var> PDT Resolved - The ability to invite collaborators to shared lists has been restored Jul <var data-var='date'>17</var>, <var data-var='time'>14:46</var> PDT Update - The ability to invite collaborators to shared lists remains limited. We are working to restore functionality soon. Jul <var data-var='date'>16</var>, <var data-var='time'>19:16</var> PDT Identified - We have temporarily limited the ability to invite collaborators to shared lists.

List sharing temporarily limited

Jul <var data-var='date'> 6</var>, <var data-var='time'>15:06</var> PDT Resolved - The issue causing course launches to be degraded or fail has been resolved. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:59</var> PDT Monitoring - The issue causing degraded course launch performance has been resolved and our engineering team is monitoring the situation. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:22</var> PDT Investigating - We are investigating an issue that is causing courses launch to fail or be very slow. Affected users may encounter a long wait or an error message when launching a course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

Course Launch is failing or may be degraded

Jun <var data-var='date'>29</var>, <var data-var='time'>14:21</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>07:21</var> PDT Update - There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored. Jun <var data-var='date'>29</var>, <var data-var='time'>07:10</var> PDT Update - There is an issue with our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored. Jun <var data-var='date'>29</var>, <var data-var='time'>07:07</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>07:06</var> PDT Identified - There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.

"Generate Outline" is failing to create a course

Jun <var data-var='date'>17</var>, <var data-var='time'>08:22</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>20:32</var> PDT Monitoring - Issue is no longer occurring, will continue to monitor. Jun <var data-var='date'>16</var>, <var data-var='time'>20:18</var> PDT Investigating - We are currently investigating this issue.

Intermittent media playback errors in courses

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> PDT Resolved - This incident has been resolved Jun <var data-var='date'> 4</var>, <var data-var='time'>12:24</var> PDT Monitoring - A fix has been released and we are monitoring. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:08</var> PDT Identified - The issue has been identified and a fix is being worked on. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> PDT Investigating - We are currently investigating an issue with learners being unable to provide feedback on courses.

Feedback panel not loading in courses

May <var data-var='date'>28</var>, <var data-var='time'>13:21</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>12:51</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>28</var>, <var data-var='time'>12:38</var> PDT Investigating - There is no known workaround at this time, and our team is actively investigating the issue.

Internal employee self-service user and account creation is currently unavailable.

May <var data-var='date'>18</var>, <var data-var='time'>14:47</var> PDT Resolved - This incident has been resolved May <var data-var='date'>18</var>, <var data-var='time'>14:31</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>18</var>, <var data-var='time'>13:35</var> PDT Investigating - Creating a slide voiceover or generating a quiz using the AI functionality does not complete successfully.

AI Slide Script for Voiceovers and Quiz Generation Fails to Complete

May <var data-var='date'>11</var>, <var data-var='time'>09:35</var> PDT Resolved - The issue has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>09:18</var> PDT Identified - The issue has been identified and we are working on a solution. May <var data-var='date'>11</var>, <var data-var='time'>08:52</var> PDT Investigating - We are currently investigating the issue with the Simon Course Translation service unable to process some text translations for courses, and some caption translations for assets.

Simon Authoring - Course Translation Service Partial Outage

Apr <var data-var='date'>29</var>, <var data-var='time'>07:10</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>07:09</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>29</var>, <var data-var='time'>07:08</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>07:03</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>06:14</var> PDT Investigating - We are currently investigating this issue.

Oro CourseCloud Unable to Launch Courses

Apr <var data-var='date'>28</var>, <var data-var='time'>09:56</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>09:12</var> PDT Investigating - We are currently investigating this issue.

Apr <var data-var='date'>27</var>, <var data-var='time'>19:23</var> PDT Resolved - We have resolved this issue and all completion statements have been sent to Learning Management Systems. We appreciate your patience as we worked through the issue. Please reach out to our support team with any questions or concerns. Apr <var data-var='date'>27</var>, <var data-var='time'>16:29</var> PDT Monitoring - We have implemented a fix for this issue. The completion status in the LMS is now being updated as usual when learners complete courses. We are working to send completions that were missed earlier in the day and will update the status of the incident when that process has been completed. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns. Apr <var data-var='date'>27</var>, <var data-var='time'>15:30</var> PDT Investigating - We are investigating an issue with some xAPI completion statements not being sent for our direct integrations. Affected learners may experience their courses not completing in the LMS. Our engineering team is actively working to resolve this issue. All course completion statements will be sent to the LMS as soon as we have resolved the issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

Some xAPI completion statements are not being sent

Apr <var data-var='date'>13</var>, <var data-var='time'>23:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>05:31</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>13</var>, <var data-var='time'>04:55</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time. CourseCloud and Oro may be inaccessible during this timeframe.

Scheduled Maintenance CourseCloud & Oro

Mar <var data-var='date'>10</var>, <var data-var='time'>04:53</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>04:31</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>10</var>, <var data-var='time'>04:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>04:07</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>03:52</var> PDT Investigating - We are investigating an issue preventing learners from launching e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue.

Course Launch Failures

Mar <var data-var='date'> 9</var>, <var data-var='time'>23:33</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>23:15</var> PDT Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> PST Scheduled - We will be undergoing maintenance during our standard maintenance window.

Regular Scheduled Maintenance

Feb <var data-var='date'>12</var>, <var data-var='time'>17:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>17:46</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>12</var>, <var data-var='time'>17:46</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>17:33</var> PST Investigating - We are currently investigating this issue.

Oro CourseCloud Down

Jan <var data-var='date'>26</var>, <var data-var='time'>20:28</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>20:26</var> PST Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>26</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> PST Scheduled - We will be undergoing scheduled maintenance during this time. CourseCloud may be inaccessible during this timeframe.

Oro CourseCloud Upgrade

Jan <var data-var='date'>19</var>, <var data-var='time'>21:38</var> PST Resolved - TED has informed us that the source of the issue has been identified and fixed. We are able to confirm that videos are now loading properly in TED courses. Jan <var data-var='date'>19</var>, <var data-var='time'>11:07</var> PST Update - We continue to investigate the issue with TED courses not launching. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns. Jan <var data-var='date'>19</var>, <var data-var='time'>07:45</var> PST Investigating - We are investigating an issue preventing learners from launching TED courses. Affected users may encounter an error message stating that the video is not loading when launching a Simon TED course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

TED courses are not launching

Jan <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 1</var>, <var data-var='time'>10:57</var> PST Monitoring - TED has reporting the issue as being resolved. Testing on our end shows that videos are now playing in courses. We will continue monitoring for the next 30 minutes. Jan <var data-var='date'> 1</var>, <var data-var='time'>09:52</var> PST Identified - The issue has been identified as an problem with the source videos, hosted by TED. We have reached out to our TED representatives, and will be monitoring the situation. We will update the status of the issue as we hear back from TED.

TED Course videos are not loading

Dec <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PST Resolved - The OpenSesame marketplace search was down from 9:08pm to 10:34pm PST. This affected users ability to load courses in the marketplace and via the api. Engineers started immediate investigation into the cause, and resolved the issue.

Marketplace Search is down

Nov <var data-var='date'> 3</var>, <var data-var='time'>21:22</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>21:21</var> PST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 3</var>, <var data-var='time'>21:05</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>21:05</var> PST Scheduled - Simon Authoring Suite will be undergoing scheduled maintenance during this time

Simon Authoring Suite Scheduled Maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>09:38</var> PDT Resolved - We believe the issue is occurring internally only and is not affecting customers. We will continue to monitor the application. Please reach out to our support team with any questions or concerns. Oct <var data-var='date'>30</var>, <var data-var='time'>08:49</var> PDT Investigating - The Marketplace Search functionality is throwing errors and not loading for some users. All other Marketplace functionality is operational.

Marketplace Search is not working for some users

Oct <var data-var='date'>27</var>, <var data-var='time'>14:12</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>11:59</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>11:59</var> PDT Investigating - We are currently investigating this issue.

Is OpenSesame down?

OpenSesame status is UP

Lastest published events

Simon "Generate Outline" process is failing for customers

Background tasks not working

Marketplace and Course Launch are undergoing routine maintenance

OpenSesame Services, Components and Regions

Recent OpenSesame events

Simon "Generate Outline" process is failing for customers

Background tasks not working

Marketplace and Course Launch are undergoing routine maintenance

List sharing temporarily limited

Course Launch is failing or may be degraded

"Generate Outline" is failing to create a course