Mar <var data-var='date'>10</var>, <var data-var='time'>04:53</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>04:31</var> PDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>10</var>, <var data-var='time'>04:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>04:07</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>03:52</var> PDT Investigating - We are investigating an issue preventing learners from launching e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue.

Course Launch Failures

Mar <var data-var='date'> 9</var>, <var data-var='time'>23:33</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>23:15</var> PDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> PST Scheduled - We will be undergoing maintenance during our standard maintenance window.

Regular Scheduled Maintenance

Feb <var data-var='date'>12</var>, <var data-var='time'>17:55</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>17:46</var> PST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>12</var>, <var data-var='time'>17:46</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>17:33</var> PST Investigating - We are currently investigating this issue.

Oro CourseCloud Down

Jan <var data-var='date'>26</var>, <var data-var='time'>20:28</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>26</var>, <var data-var='time'>20:26</var> PST Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>26</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> PST Scheduled - We will be undergoing scheduled maintenance during this time. CourseCloud may be inaccessible during this timeframe.

Oro CourseCloud Upgrade

Jan <var data-var='date'>19</var>, <var data-var='time'>21:38</var> PST Resolved - TED has informed us that the source of the issue has been identified and fixed. We are able to confirm that videos are now loading properly in TED courses.Jan <var data-var='date'>19</var>, <var data-var='time'>11:07</var> PST Update - We continue to investigate the issue with TED courses not launching. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.Jan <var data-var='date'>19</var>, <var data-var='time'>07:45</var> PST Investigating - We are investigating an issue preventing learners from launching TED courses. Affected users may encounter an error message stating that the video is not loading when launching a Simon TED course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

TED courses are not launching

Jan <var data-var='date'> 1</var>, <var data-var='time'>11:37</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 1</var>, <var data-var='time'>10:57</var> PST Monitoring - TED has reporting the issue as being resolved. Testing on our end shows that videos are now playing in courses. We will continue monitoring for the next 30 minutes.Jan <var data-var='date'> 1</var>, <var data-var='time'>09:52</var> PST Identified - The issue has been identified as an problem with the source videos, hosted by TED. We have reached out to our TED representatives, and will be monitoring the situation. We will update the status of the issue as we hear back from TED.

TED Course videos are not loading

Dec <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PST Resolved - The OpenSesame marketplace search was down from 9:08pm to 10:34pm PST. This affected users ability to load courses in the marketplace and via the api. Engineers started immediate investigation into the cause, and resolved the issue.

Marketplace Search is down

Nov <var data-var='date'> 3</var>, <var data-var='time'>21:22</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 3</var>, <var data-var='time'>21:21</var> PST Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 3</var>, <var data-var='time'>21:05</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 3</var>, <var data-var='time'>21:05</var> PST Scheduled - Simon Authoring Suite will be undergoing scheduled maintenance during this time

Simon Authoring Suite Scheduled Maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>09:38</var> PDT Resolved - We believe the issue is occurring internally only and is not affecting customers. We will continue to monitor the application. Please reach out to our support team with any questions or concerns.Oct <var data-var='date'>30</var>, <var data-var='time'>08:49</var> PDT Investigating - The Marketplace Search functionality is throwing errors and not loading for some users. All other Marketplace functionality is operational.

Marketplace Search is not working for some users

Oct <var data-var='date'>27</var>, <var data-var='time'>14:12</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>11:59</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>27</var>, <var data-var='time'>11:59</var> PDT Investigating - We are currently investigating this issue.

Bulk Course Completion Upload is down

Oct <var data-var='date'>22</var>, <var data-var='time'>14:53</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>22</var>, <var data-var='time'>14:41</var> PDT Identified - The issue has been identified and fix is being implementedOct <var data-var='date'>22</var>, <var data-var='time'>13:49</var> PDT Investigating - When generating a course the process may fail and redirect to a blank page.

Degraded Authoring Experience for Course Generation

Oct <var data-var='date'>21</var>, <var data-var='time'>15:53</var> PDT Resolved - This incident has been resolvedOct <var data-var='date'>21</var>, <var data-var='time'>15:08</var> PDT Identified - We have identified the area that may generate false completions of courses and a fix is being implementedOct <var data-var='date'>21</var>, <var data-var='time'>14:06</var> PDT Investigating - Newly published courses with graded quizzes may ignore quiz's required percentage to pass when calculating completion. This may generate false completions of courses.

Degraded Learner Experience for Course Completion

Oct <var data-var='date'>15</var>, <var data-var='time'>15:30</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>15:07</var> PDT Investigating - The Marketplace website is currently returning a 403 forbidden error. We are working to resolve this issue as quickly as possible. Please reach out to our support team with any questions or concerns.

Marketplace website is down

Oct <var data-var='date'> 6</var>, <var data-var='time'>15:05</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> PDT Monitoring - A fix has been implemented and we are monitoring.Oct <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> PDT Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> PDT Investigating - We are currently investigating an issue where AI-generated Courses, Quizzes, and Voiceovers are failing to report completion status.

Simon Course Authoring – AI Generation Jobs (Course, Quiz, Voiceover) Failing to Report Completion Status

Sep <var data-var='date'>26</var>, <var data-var='time'>12:33</var> PDT Resolved - Simon Ted videos are loading and the incident is resolved.Sep <var data-var='date'>26</var>, <var data-var='time'>12:26</var> PDT Monitoring - The video loading issue seems to be resolved, we are validating they are loading consistentlySep <var data-var='date'>26</var>, <var data-var='time'>12:21</var> PDT Investigating - We are currently investigating this issue.

Simon TED courses are unable to load videos

Sep <var data-var='date'>22</var>, <var data-var='time'>23:51</var> PDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 5</var>, <var data-var='time'>06:28</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time. CourseCloud may be inaccessible during this timeframe.

CourseCloud Upgrade

Sep <var data-var='date'>19</var>, <var data-var='time'>12:15</var> PDT Resolved - Simon Authoring Suite has identified and fixed the issue causing errors when inviting and creating new users.Sep <var data-var='date'>19</var>, <var data-var='time'>12:00</var> PDT Investigating - In Simon Authoring Suite, publishers are unable to invite new users to their account. Simon Authoring Suite is unable to create new users when registering accounts from Salesforce.

Simon Authoring Suite unable to invite or register new user

Sep <var data-var='date'> 4</var>, <var data-var='time'>07:33</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'> 4</var>, <var data-var='time'>07:33</var> PDT Update - We are continuing to monitor for any further issues.Sep <var data-var='date'> 4</var>, <var data-var='time'>07:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 4</var>, <var data-var='time'>07:17</var> PDT Identified - Working on fixSep <var data-var='date'> 4</var>, <var data-var='time'>06:50</var> PDT Investigating - Courses updated via course import and the editor unable preview

Unable to launch edited courses

Sep <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'> 2</var>, <var data-var='time'>08:45</var> PDT Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'> 2</var>, <var data-var='time'>08:43</var> PDT Investigating - We are currently investigating this issue.

Partial outage for Simon video assets

Aug <var data-var='date'>13</var>, <var data-var='time'>09:15</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>13</var>, <var data-var='time'>04:53</var> PDT Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>12</var>, <var data-var='time'>09:34</var> PDT Investigating - We are currently investigating an issue with newly created users.

User create issue

Aug <var data-var='date'> 1</var>, <var data-var='time'>08:39</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 1</var>, <var data-var='time'>08:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> PDT Identified - We have identified the issue affecting customers using SAML for course launches and are working on a resolution. To stay updated, please subscribe for updates.  We appreciate your patience during this time. Please reach out with any questions or concerns.

SAML Course Launch failures

Jul <var data-var='date'>31</var>, <var data-var='time'>10:06</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>28</var>, <var data-var='time'>11:26</var> PDT Update - We are continuing to investigate this issue.Jul <var data-var='date'>28</var>, <var data-var='time'>10:59</var> PDT Update - We have identified that the issue is isolated to the bulk user upload functionality. Our team is actively investigating the root cause and working to resolve it as quickly as possible.Jul <var data-var='date'>28</var>, <var data-var='time'>10:25</var> PDT Investigating - We are currently investigating the issue.

User upload processing issue

Jul <var data-var='date'>24</var>, <var data-var='time'>08:34</var> PDT Resolved - All services are now restored.  We appreciate your patience during this time. Please reach out with any questions or concerns.Jul <var data-var='date'>24</var>, <var data-var='time'>07:59</var> PDT Monitoring - A change has been implemented and we are monitoring the results.Jul <var data-var='date'>24</var>, <var data-var='time'>06:42</var> PDT Update - We are investigating an issue affecting customers using launching and playing courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.Jul <var data-var='date'>24</var>, <var data-var='time'>06:37</var> PDT Investigating - We are currently investigating this issue.

Jul <var data-var='date'> 7</var>, <var data-var='time'>20:56</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 7</var>, <var data-var='time'>20:56</var> PDT Update - Scheduled maintenance has been completed, CourseCloud and Oro are now operationalJul <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>18</var>, <var data-var='time'>13:42</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time. Access to CourseCloud and Oro will be intermittently unavailable until all maintenance activities have been completed.

Scheduled Maintenance on CourseCloud and Oro

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'> 2</var>, <var data-var='time'>12:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> PDT Identified - The issue has been identified and a fix is being implemented.Jul <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> PDT Investigating - We are currently investigating this issue.

Is OpenSesame down?

OpenSesame status is UP

Lastest published events

Course Launch Failures

Regular Scheduled Maintenance

Oro CourseCloud Down

OpenSesame Services, Components and Regions

Recent OpenSesame events

Course Launch Failures

Regular Scheduled Maintenance

Oro CourseCloud Down

Oro CourseCloud Upgrade

TED courses are not launching

TED Course videos are not loading

Get your FREE account now,
5 monitors included!

Is OpenSesame down?

OpenSesame status is UP

Lastest published events

Course Launch Failures

Regular Scheduled Maintenance

Oro CourseCloud Down

OpenSesame Services, Components and Regions

Recent OpenSesame events

Course Launch Failures

Regular Scheduled Maintenance

Oro CourseCloud Down

Oro CourseCloud Upgrade

TED courses are not launching

TED Course videos are not loading

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!